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Frequently asked questions
Cancel Covenant Eyes: The Right Way
How to cancel Covenant Eyes from australia: your rights, refund rules and step-by-step guide
What Covenant Eyes is and why australians use it
Covenant Eyes is a subscription-based accountability and content-filtering service that monitors internet activity across multiple devices and delivers accountability reports to designated trusted contacts. The platform combines device-level activity monitoring, optional content filtering and structured reporting to support users who want to restrict access to explicit material. You purchase Covenant Eyes directly through its website or via app marketplaces including Apple's App Store and Google Play, and this distribution method directly affects how you cancel, which refund policy applies to your account and how quickly you receive a refund.
The vendor offers monthly, annual and lifetime membership plans, all priced in US dollars on their website. If you purchased through an app marketplace, your in-app pricing may differ from the direct pricing shown on Covenant Eyes' own pages. This distribution structure is critical when you decide to cancel because it determines which cancellation method you use, which refund policy governs your account and the processing timeline for any refund.
How billing and pricing work
Covenant Eyes charges recurring subscriptions on a monthly or annual cycle, depending on which plan you select. Annual plans typically cost less per month than rolling monthly subscriptions. Lifetime memberships involve a single upfront payment with no recurring charges. All direct purchases are charged in US dollars and converted to Australian dollars at your bank's exchange rate at the time of transaction.
If you subscribed through Apple or Google, charges appear on your Apple or Google account statement, not directly from Covenant Eyes. This matters because Apple and Google operate their own refund policies and processing timelines that may differ significantly from Covenant Eyes' direct refund policy.
| Plan type | Billing cycle | Refund eligibility | Processing time |
|---|---|---|---|
| Monthly subscription | Renews each month | Cancels at next billing date; no prorated refund | 5-10 business days |
| Annual subscription | Renews every 12 months | Eligible for prorated refund if cancelled mid-term | 5-10 business days |
| Lifetime membership | One-time payment only | Generally non-refundable under vendor terms | Not applicable |
| App marketplace purchase (Apple or Google) | Depends on app store rules | Subject to Apple or Google refund policy (typically 14-15 days) | 3-5 business days |
Your consumer rights in australia and how to use them
As an Australian consumer, you are protected by the Competition and Consumer Act 2010 and the Australian Consumer Law, which guarantee you certain rights regardless of Covenant Eyes' stated refund policy. Yafee specialises in helping Australian consumers understand and enforce these protections when a vendor refuses to cooperate.
What australian consumer law guarantees you
Under the Australian Consumer Law, goods and services must be of acceptable quality, fit for purpose and supplied with due care and skill. If Covenant Eyes fails to meet these guarantees, or if you can show the service was not fit for its advertised purpose, you have the right to a refund, repair or replacement. You do not need permission from Covenant Eyes; the law overrides their terms and conditions.
Additionally, if you cancel within 14 days of purchase and you bought directly from Covenant Eyes (not through an app marketplace), you may be entitled to cancel for any reason under Australian Consumer Law. This statutory right exists independently of Covenant Eyes' stated refund policy. If the vendor refuses to honour this right, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state consumer affairs authority.
Your legal position
You have the right to cancel Covenant Eyes within 14 days of purchase without stating a reason, provided you purchased directly from the vendor. If you bought through Apple or Google, Apple and Google's refund policies apply instead, and you typically have 14-15 days from purchase. If Covenant Eyes refuses your cancellation or refund request, document their response and report the matter to the ACCC. The ACCC can investigate breaches of the Australian Consumer Law and take enforcement action against the vendor on your behalf.
How to cancel Covenant Eyes from australia: the step-by-step process
Covenant Eyes does not allow cancellation via Australian postal mail because the vendor's only mailing address is a US P.O. Box in Michigan. You must contact their Member Care team using one of the available methods below. Yafee recommends contacting them during Australian business hours that correspond to their operating window (Monday to Friday, 9 AM to 5:15 PM ET, which is approximately 12 AM to 8:15 AM AEDT during Australian daylight saving).
Step 1: identify your subscription source and gather your account details
Before you contact Covenant Eyes, determine whether you purchased directly from their website or through Apple App Store or Google Play. Locate your account email address, subscription plan type (monthly, annual or lifetime) and the payment method you used. If you purchased through an app marketplace, have your Apple or Google account email ready.
- Log in to your Covenant Eyes account on their website (if you purchased directly)
- Check your email inbox for confirmation emails from Covenant Eyes or your app store
- Note the date you started your subscription
- Identify your plan type and current subscription cost
Step 2: contact Covenant Eyes member care via live chat
The fastest method to cancel is through live chat on the Covenant Eyes website during their business hours. You can initiate a chat conversation with their Member Care team from any device.
- Visit the Covenant Eyes website and navigate to their Contact or Support section
- Select the live chat option and wait for a Member Care representative to respond
- Provide your account email address and confirm your subscription details
- Request cancellation of your account and ask whether you are eligible for a refund
- If eligible, request the refund and ask for a confirmation email with details of the refund processing time
- Save the chat transcript for your records
Step 3: contact Covenant Eyes by telephone (alternative method)
If live chat is unavailable or you prefer to speak directly with a representative, you can call Covenant Eyes Member Care during business hours (Monday to Friday, 9 AM to 5:15 PM ET).
- Call +1 989 720 8000 from Australia (note: this is an international call and standard long-distance rates apply)
- Provide your account email address to the representative
- Confirm your subscription plan and state your intention to cancel
- Ask the representative to confirm whether you are eligible for a refund based on your subscription type and purchase date
- Request written confirmation of the cancellation and refund decision via email
- Note the representative's name and the date and time of your call
Step 4: contact Covenant Eyes by email (if chat and phone are unavailable)
You can also request cancellation by email, though this method typically takes longer to process than live chat or telephone contact. Email is useful if you need to provide detailed account information or if you are in a different time zone and cannot reach the team by phone during their operating hours.
- Compose an email to the Covenant Eyes support address (typically support or hello at their domain)
- Include your full name, account email address and subscription plan details
- State clearly that you wish to cancel your Covenant Eyes subscription effective immediately
- Ask the team to confirm your cancellation and advise whether you are eligible for a refund
- Request a response within 5 business days
- Send the email from the address associated with your Covenant Eyes account
Step 5: if you purchased through apple app store or google play
If you bought Covenant Eyes through an app marketplace, you must cancel through that platform, not through Covenant Eyes directly. Apple and Google have their own cancellation processes and refund timelines.
For Apple App Store subscriptions:
- Open the App Store app on your iPhone, iPad or Mac
- Tap your account icon in the top right corner (Profile icon)
- Select "Subscriptions"
- Find Covenant Eyes and tap it
- Tap "Cancel Subscription" and confirm
- Your subscription cancels at the end of your current billing period
- To request a refund, go to your purchase history, find the Covenant Eyes charge, tap "Report a Problem" and select "I would like a refund for this purchase"
For Google Play subscriptions:
- Open the Google Play app on your Android device or visit play.google.com
- Go to "Manage my subscriptions"
- Select Covenant Eyes
- Tap "Cancel subscription" and confirm
- Your subscription cancels at the end of your current billing period
- To request a refund, go to "Order history", find the Covenant Eyes charge, tap it and select "Report a problem"
Understanding refunds and processing times
Your refund eligibility and processing timeline depend on your subscription type, purchase date and whether you bought directly or through an app marketplace. Yafee advises you to request a written confirmation of your refund status before you assume your cancellation is complete.
Refund timelines by subscription type
Monthly subscriptions typically do not qualify for a refund when you cancel unless you cancel within 14 days of purchase or the service fails to meet Australian Consumer Law standards. Annual subscriptions are eligible for a prorated refund if you cancel mid-term, meaning you receive back a proportion of your annual fee based on the unused portion of your subscription. Lifetime memberships are generally non-refundable under Covenant Eyes' terms, although Australian Consumer Law may override this if you can demonstrate the service is not fit for purpose.
If you purchased through Apple or Google, you have 14-15 days from the date of purchase to request a refund directly through the app store. Apple and Google typically process refunds within 3-5 business days if approved. If you purchased directly from Covenant Eyes, refunds are processed within 5-10 business days if you qualify.
How to track your refund after cancellation
After you cancel, ask the Member Care representative for a reference number and the expected refund date. Check your email regularly for a confirmation email from Covenant Eyes or your app store. If you do not receive a confirmation email within 2 business days, contact Member Care again to verify that your cancellation was processed.
Monitor your bank account or app store account for the refund to appear. If the refund does not arrive within the stated processing time, contact your bank or app store to investigate. Yafee recommends keeping all cancellation confirmation emails and chat transcripts for your records in case you need to escalate the matter to your bank or the ACCC.
Common mistakes to avoid when cancelling Covenant Eyes
Cancellation is straightforward if you follow the correct process, but a few common errors can delay your cancellation or cause you to lose refund eligibility. Here are the pitfalls to avoid.
Mistake 1: attempting to cancel via postal mail
Covenant Eyes does not accept cancellation requests via Australian postal mail. The vendor's only mailing address is in the United States (Michigan P.O. Box), and mail sent to Australia will be forwarded, creating significant delays. Always contact them via live chat, phone or email to ensure your cancellation is processed promptly.
Mistake 2: deleting the app without formally cancelling your subscription
Uninstalling the Covenant Eyes app from your device does not cancel your subscription. You must contact Member Care directly to formally cancel. If you delete the app without cancelling, you will continue to be charged at your next billing date.
Mistake 3: missing the 14-day cancellation window
You have 14 days from the date of purchase to cancel for any reason without providing justification. After 14 days, you may still cancel, but refund eligibility depends on your subscription type and the circumstances of your cancellation. If you purchased an annual plan, you are still entitled to a prorated refund. Do not delay; contact Member Care as soon as you decide to cancel.
Mistake 4: not requesting written confirmation of your cancellation
Always ask for a confirmation email that states your subscription has been cancelled and includes details of any refund. Without written confirmation, you have no proof of your cancellation request if a dispute arises later. Save this email in a folder dedicated to your financial records.
What happens after you cancel Covenant Eyes
Once you have successfully cancelled, your Covenant Eyes account will be deactivated at the end of your current billing period or immediately, depending on the cancellation terms. You will no longer receive notifications from the service, and your device will no longer be monitored or report activity to your trusted contacts. Yafee recommends confirming the exact date your access is removed by asking the Member Care team before you hang up or end your chat.
Your account access after cancellation
You may be able to log in to your account and view your historical data for a limited period after cancellation, but your access to the active monitoring and filtering features will be disabled. Some vendors retain archived account data for 6-12 months after cancellation in case you wish to reactivate your subscription. Contact Member Care to ask how long your data will be retained if you think you may need to access it later.
Refund progress and follow-up
Check your bank statement or app store account regularly to confirm that your refund has been received. If your refund does not arrive within 10 business days of your cancellation, contact Member Care again with your cancellation reference number and request an update. If Covenant Eyes cannot provide evidence that the refund was processed, escalate the matter to the ACCC by filing a complaint on their website (accc.gov.au). The ACCC investigates complaints about breach of Australian Consumer Law and can compel the vendor to issue a refund if warranted.
Comparison: direct vs. app marketplace cancellation
The method you use to cancel depends on where you purchased Covenant Eyes. The following table outlines the key differences between cancelling a direct subscription and cancelling through an app marketplace.
| Aspect | Direct purchase (Covenant Eyes website) | Apple App Store purchase | Google Play purchase |
|---|---|---|---|
| Cancellation contact | Covenant Eyes Member Care (chat, phone, email) | Apple (through App Store settings) | Google (through Play Store settings) |
| Refund eligibility window | 14 days from purchase | 14 days from purchase | 15 days from purchase |
| Refund processing time | 5-10 business days | 3-5 business days | 3-5 business days |
| Prorated refunds (annual plan) | Yes, if cancelled mid-term | Yes, if within 14 days | Yes, if within 15 days |
| Escalation path (if refund denied) | ACCC or state consumer affairs authority | Apple Support or ACCC | Google Support or ACCC |
If Covenant Eyes refuses to cancel or refund your subscription
In rare cases, Covenant Eyes may refuse to cancel your subscription or process a refund, even though you meet the criteria under Australian law. You have the right to escalate this dispute through formal consumer protection channels. Yafee has helped thousands of Australian consumers cancel subscriptions that vendors incorrectly refused to cancel, and the same protections apply here.
Your escalation options
If Member Care refuses to cancel your subscription within 5 business days of your request, or if they refuse to issue a refund you are entitled to under Australian Consumer Law, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates breaches of the Australian Consumer Law and has the power to compel vendors to comply with consumer protection obligations.
To lodge a complaint with the ACCC, visit accc.gov.au and use their online complaint portal. Provide your cancellation request evidence (email screenshots, chat transcripts, phone call notes) and explain why you believe Covenant Eyes has breached the Australian Consumer Law. You can also contact your state consumer affairs authority (Consumer Affairs Victoria, Consumer Affairs NSW, etc.) for assistance in resolving the dispute.
Additionally, if you paid by credit card or PayPal, you can request a chargeback through your bank or payment processor. A chargeback is a formal dispute that directs your bank to recover the funds from Covenant Eyes' merchant account. You must provide evidence of your cancellation request and the vendor's refusal to comply.
Dispute resolution timeline
Most disputes are resolved within 30-60 days if the ACCC investigates. However, allow up to 12 weeks for complex cases or if the matter proceeds to court. Your bank chargeback typically resolves within 30 days of filing.
Checklist: steps to take before and after cancelling
Use this checklist to ensure you have completed every step and protected your rights throughout the cancellation process.
| Task | Completed |
|---|---|
| Identify whether you purchased directly or through an app marketplace | |
| Gather your account email, subscription plan type and purchase date | |
| Contact Covenant Eyes Member Care via chat, phone or email | |
| Request written confirmation of your cancellation and refund eligibility | |
| Save all confirmation emails and chat transcripts | |
| Monitor your bank or app store account for refund arrival | |
| If refund does not arrive within 10 business days, contact Member Care again | |
| If refund is still denied, lodge a complaint with the ACCC or your state consumer authority |
Why you might want to cancel and alternatives to consider
You may be considering cancellation because the service no longer meets your needs, the cost is too high, or you have found an alternative that better suits your requirements. Before you cancel, consider whether a temporary suspension or plan downgrade is available. Yafee recommends contacting Member Care to ask whether you can pause your subscription temporarily instead of cancelling, which preserves your account data and allows you to reactivate later without losing your settings.
If cost is the issue, ask Covenant Eyes whether they offer any promotional discounts for long-term subscribers. Many vendors offer discounted annual plans or loyalty discounts. If you are cancelling because the service is not fit for purpose, document the specific ways in which it fails to meet the vendor's advertised claims, as this evidence strengthens your position if you need to escalate to the ACCC.
Summary and next steps
Cancelling Covenant Eyes from Australia is straightforward if you follow the correct process. You have the right to cancel within 14 days of purchase under Australian Consumer Law, and you are entitled to a prorated refund on annual plans if you cancel mid-term. Contact Covenant Eyes Member Care via live chat, phone or email to request cancellation, request written confirmation and track your refund. If they refuse to comply, escalate to the ACCC or your state consumer affairs authority. Yafee has helped thousands of consumers successfully cancel subscriptions and recover refunds, and the same legal protections apply to your Covenant Eyes account. Keep all evidence of your cancellation request and follow the checklist above to protect your rights throughout the process.
Covenant Eyes contact information and address
Covenant Eyes Member Care
Phone: +1 989 720 8000
Operating hours: Monday to Friday, 9 AM to 5:15 PM ET
Live chat: Available on the Covenant Eyes website during business hours
Mailing address (United States only): Covenant Eyes, P.O. Box [Michigan address]
Email: Contact via their website support portal
Note: Australian postal mail cannot be used for cancellation. You must contact Member Care via phone, chat or email.
Australian consumer protection agencies
Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Online complaint form: https://www.accc.gov.au/consumers/complaints
Phone: 1300 302 502
Your state consumer affairs authority: Search "[Your state] Consumer Affairs" for your local consumer protection office.