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Frequently asked questions
Cancel Covenant Eyes: Step-by-Step Guide
How to cancel Covenant Eyes in new zealand: your complete step-by-step guide
What Covenant Eyes is and why you might want to cancel
Covenant Eyes is a subscription-based accountability and internet filtering service designed to help users monitor and manage their online activity. The platform combines filtering tools with accountability reporting, allowing you to set up trusted partners who receive activity reports. Whether you purchased a web subscription directly from Covenant Eyes or downloaded the app through Apple or Google Play, understanding your cancellation pathway is essential-and that is exactly where Yafee steps in.
The service operates across web, iOS, and Android platforms, and billing varies significantly depending on your purchase method. If you have decided the service no longer meets your needs, your budget has tightened, or you prefer a different solution, you deserve a clear, hassle-free cancellation process. Yafee has built this guide to walk you through every cancellation method so you cancel with confidence and without unnecessary delays.
Who typically uses Covenant Eyes
Covenant Eyes attracts individuals seeking personal accountability, families wanting to monitor shared devices, and organisations implementing content controls across their networks. Subscriptions are straightforward to start, but the cancellation process varies significantly depending on where and how you purchased your subscription. Some users cancel after their filtering needs change; others discover the service does not align with their expectations.
Common reasons for cancellation in new zealand
New Zealand consumers cancel Covenant Eyes for several practical reasons: cost concerns, changes in household needs, dissatisfaction with filtering accuracy, or preference for alternative solutions. Whatever your reason, you deserve transparency and control over your subscription. Yafee recognises that the cancellation process should be as straightforward as signing up, and this guide ensures you know exactly what to do at every stage.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you when you purchase subscription services like Covenant Eyes.
What the consumer guarantees act means for your subscription
Under the Consumer Guarantees Act 1993, Covenant Eyes must deliver a service that is fit for purpose and of acceptable quality. This means the filtering and reporting features must work as advertised, and the service must remain accessible for the duration you have paid for it. If the service fails to perform as promised-for example, if the filtering feature malfunctions or reporting becomes unreliable-you may be entitled to a refund or cancellation regardless of Covenant Eyes' stated refund windows.
Furthermore, you have the right to clear communication about billing, charges, and cancellation procedures. Covenant Eyes must make cancellation reasonably accessible; if the company makes cancellation deliberately difficult or fails to stop billing after you formally request cancellation, you can escalate to the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission enforces consumer rights and can investigate complaints about unfair contract terms or misleading billing practices.
Your right to cancel and request refunds
The Consumer Guarantees Act gives you 12 months from the date you purchase to raise concerns about service quality, though you should act quickly and keep detailed records. When you contact Covenant Eyes to cancel, record the date, time, method of contact (email, phone, or live chat), and the name of any representative you speak with. Save all confirmation emails and requests. This documentation becomes crucial if you need to dispute billing or request a refund later.
Your legal position: You have the right to cancel your subscription at any time by contacting Covenant Eyes or your app store. If Covenant Eyes continues to bill you after you have requested cancellation, you can file a complaint with the Commerce Commission. The Commerce Commission can compel refunds and investigate unfair contract terms.
How to cancel Covenant Eyes: step-by-step for each platform
Cancellation methods depend entirely on how you purchased your subscription, and Yafee has broken each pathway into clear, actionable steps.
Cancel a direct web subscription through Covenant Eyes member care
If you subscribed directly via Covenant Eyes' website using your credit card or bank account, you must contact their Member Care team to cancel. Uninstalling the app does not stop your billing, so direct contact with Member Care is essential.
- Confirm you are the Account Admin for your subscription.
- Only the primary account holder (Account Admin) can request cancellation.
- If you are not the admin, ask the account holder to submit the cancellation request themselves.
- Contact Covenant Eyes Member Care using one of these methods:
- Live chat via their website (fastest option for immediate confirmation).
- Email [email protected] with "Cancellation Request" in the subject line, including your full name and account email address.
- Postal mail to their US Member Care office (see postal address at the end of this guide).
- In your cancellation message, include:
- Your full name as it appears on the account.
- The email address associated with your Covenant Eyes account.
- Your subscription start date (if you know it).
- A clear statement: "I request cancellation of my Covenant Eyes subscription effective immediately."
- Ask for written confirmation of your cancellation.
- Member Care should reply with a confirmation email stating the date your subscription ends and when your final billing cycle closes.
- Save this confirmation-you will need it if billing disputes arise.
- Monitor your bank account or credit card for 1 to 2 billing cycles after cancellation.
- Confirm that Covenant Eyes has stopped charging you.
- If you are charged after cancellation, contact your bank or card provider and dispute the charge as unauthorised.
Cancel an apple app store subscription
If you subscribed to Covenant Eyes through the Apple App Store (iOS), you must cancel through your Apple ID settings, not through the app itself.
- Open the Settings app on your iPhone, iPad, or iPod Touch.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find "Covenant Eyes" in the list and tap it.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will ask you to select a reason for cancellation (optional).
- Your access to Covenant Eyes will end at the end of your current billing cycle.
- Take a screenshot of the cancellation confirmation screen as proof.
If you cannot locate the subscription in your Settings, Apple may have already processed a cancellation, or you may be subscribed through the Covenant Eyes website instead. In that case, contact Covenant Eyes Member Care directly using the methods described in the web subscription section above.
Cancel a google play store subscription
If you subscribed to Covenant Eyes through the Google Play Store (Android), you must cancel through your Google Play settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions".
- Find "Covenant Eyes" in your active subscriptions list.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Google may offer you a discount to stay subscribed; decline this if you intend to cancel.
- Your subscription will end at the close of your current billing period.
- Save your cancellation confirmation from Google Play.
If your device does not show an active Covenant Eyes subscription in Google Play, you may have purchased a web subscription instead. Contact Covenant Eyes Member Care using the methods outlined above.
Timeline and what to expect after cancellation
Understanding what happens after you submit your cancellation request removes uncertainty and helps you stay organised.
Immediate steps after cancellation
Once you have cancelled, Covenant Eyes will stop billing you at the end of your current billing cycle. Your access to the service will remain active until that billing cycle closes. For example, if you cancel mid-month and your billing date is the 15th, you will retain access until the 15th of the next month, after which your account will be deactivated.
During this grace period, download any accountability reports or data you wish to keep. After your account closes, you may lose access to historical reports, so preserve what matters to you before your final billing date passes. Yafee recommends exporting or screenshotting any important information within 7 days of submitting your cancellation request.
Refund eligibility and timelines
Refund policies for Covenant Eyes vary depending on your purchase method and the reason for cancellation. If you cancelled within the first 30 days of your subscription and are dissatisfied with the service quality, you may qualify for a refund under New Zealand's Consumer Guarantees Act 1993. In that case, contact Covenant Eyes Member Care and explicitly request a refund, citing service quality concerns. Include specific examples: for instance, "the filtering feature does not block the sites promised" or "accountability reports are not being generated".
Refunds processed directly by Covenant Eyes typically appear in your bank account within 5 to 10 business days after approval. If you subscribed through Apple or Google Play, refunds are processed by those platforms and may take 1 to 3 weeks to appear. Yafee strongly advises keeping all receipt emails and confirmation messages-these are your proof of purchase and will expedite any refund claim.
Pricing and subscription cost breakdown
Understanding Covenant Eyes' pricing structure helps you evaluate whether cancellation aligns with your budget.
| Subscription type | Billing cycle | New Zealand cost (approximate) | Cancellation method |
|---|---|---|---|
| Web subscription (direct purchase) | Monthly or annual | NZD $10-18/month or NZD $90-150/year | Contact Member Care via email or live chat |
| Apple App Store (iOS) | Monthly or annual | NZD $12-20/month or NZD $100-160/year | Cancel via Apple Settings > Subscriptions |
| Google Play Store (Android) | Monthly or annual | NZD $11-19/month or NZD $95-155/year | Cancel via Google Play Store > Manage subscriptions |
| Family plan (web) | Monthly or annual | NZD $15-25/month or NZD $130-220/year | Contact Member Care; account admin only |
Prices fluctuate based on promotions and exchange rates. Check your most recent invoice or account statement in Covenant Eyes for your exact subscription cost. If the cost has increased without your knowledge, this may be grounds for a complaint under the Consumer Guarantees Act; contact the Commerce Commission if you believe billing is unfair.
Common mistakes to avoid when cancelling
Cancellation can be straightforward if you follow the correct steps, and Yafee has identified the pitfalls that catch most users off guard.
Mistake 1: uninstalling the app without contacting member care
Deleting the Covenant Eyes app from your phone does not cancel your subscription or stop billing. Your account remains active and Covenant Eyes will continue to charge you. You must formally cancel through Member Care (for web subscriptions) or your app store settings (for Apple or Google Play subscriptions). Uninstalling alone is never sufficient.
Mistake 2: not keeping cancellation confirmation
If Covenant Eyes continues to bill you after cancellation and you cannot produce written confirmation of your cancellation request, disputing the charge becomes significantly harder. Always save confirmation emails from Member Care or screenshots of your cancellation confirmation from Apple or Google Play. This documentation is your evidence if you need to file a complaint with the Commerce Commission.
Mistake 3: cancelling through a method that does not match your purchase method
If you subscribed via the Apple App Store, you must cancel through Apple Settings-contacting Covenant Eyes Member Care will not work, because Covenant Eyes does not process your billing. Conversely, if you subscribed directly via Covenant Eyes' website, cancelling through your app store account will fail because your subscription is not managed by Apple or Google. Match your cancellation method to your purchase method, and you will avoid frustration and delays.
Mistake 4: not checking your account after the final billing date
Monitor your bank account or credit card for 1 to 2 billing cycles after your cancellation date to confirm that charges have stopped. If you are charged after cancellation, contact your bank or card issuer immediately and dispute the charge as unauthorised. Yafee recommends setting a phone reminder for the day after your final billing date to check your account.
Comparison: alternatives to Covenant Eyes
If you are cancelling Covenant Eyes because you want a different filtering or accountability solution, Yafee has compiled a quick comparison of popular alternatives.
| Service | Primary focus | Cost (approximate NZD) | Best for |
|---|---|---|---|
| Qustodio | Parental controls and filtering | NZD $40-70/year | Families with children |
| Net Nanny | Content filtering and monitoring | NZD $60-90/year | Household device management |
| OpenDNS | Network-level filtering | Free to NZD $55/year | Home network filtering |
| Bark | Monitoring and alerts | NZD $10-15/month | Proactive monitoring for teens |
| K9 Web Protection | Web filtering | NZD $35-50/year | Basic filtering on a budget |
Research each alternative's free trial before committing to a new subscription. Many services offer 7 to 14 day free trials, allowing you to test features before paying. Yafee advises comparing filtering accuracy, reporting features, and customer support reviews specific to New Zealand users before making your choice.
Your cancellation checklist
Use this checklist to stay organised and ensure you do not miss any critical steps.
- Identify how you subscribed: web, Apple App Store, or Google Play Store.
- Confirm you are the account admin (web subscriptions only).
- Record the current date and your account email address.
- Submit your cancellation using the method that matches your subscription type.
- Request and save written confirmation of your cancellation from Covenant Eyes or your app store.
- Note the final billing date from your confirmation.
- Download and save any reports or data you need before your account closes.
- Set a reminder to check your bank account on the day after your final billing date.
- Confirm that Covenant Eyes has stopped charging you within 1 to 2 billing cycles.
- If you are charged after cancellation, dispute the charge with your bank within 30 days.
Contacting Covenant Eyes member care and mailing address
If you need to cancel via post or prefer written communication, Covenant Eyes Member Care operates from the United States. New Zealand does not have a dedicated local postal address, so all postal cancellations should be directed to their US office.
Email and live chat contact
Email your cancellation request to [email protected] with "Cancellation Request" in the subject line. Include your full name, account email, and a clear statement requesting immediate cancellation. Expect a response within 1 to 3 business days.
Live chat is available via their website during US business hours (Eastern Time). This is the fastest method for immediate cancellation confirmation.
Postal address for written cancellation requests
If you prefer to cancel by post, send your cancellation request to:
Covenant Eyes Member Care
900 E. 8th Avenue
Spokane, WA 99202
USA
Include your full name, account email address, subscription start date (if known), and a signed statement requesting cancellation. Post typically takes 5 to 10 business days to reach the US, so allow 2 to 3 weeks for processing and confirmation.
Final steps: what happens next
Cancelling Covenant Eyes is straightforward when you follow the correct procedure for your subscription type. Once you have submitted your cancellation and received confirmation, your work is largely complete-you simply need to monitor your billing to ensure charges stop. If Covenant Eyes continues to bill you after your final billing date, contact your bank or card issuer and dispute the charge. You can also file a complaint with the Commerce Commission if Covenant Eyes refuses to honour your cancellation request.
Yafee has guided thousands of New Zealand consumers through subscription cancellations, and our step-by-step approach ensures you retain control and clarity at every stage. Whether you are cancelling due to cost, service dissatisfaction, or simply a change in needs, you have the legal right to terminate your subscription without unreasonable barriers. Yafee remains your trusted resource for navigating consumer rights and contract law in New Zealand, and we encourage you to bookmark this guide for future reference or share it with others who may need cancellation support. Yafee is committed to making subscription management transparent and fair for all New Zealand consumers.