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Frequently asked questions
Cancel Covenant Eyes: Step-by-Step Guide
How to cancel Covenant Eyes and protect your privacy: a complete guide for ireland
What Covenant Eyes is and why you might cancel
Covenant Eyes is an accountability and internet-filtering service that monitors online activity across your devices and shares detailed reports with designated accountability partners. The service is built around the principle of structured digital accountability, combining activity tracking with optional website filtering and blocking features. It operates across Windows, Mac, iOS, and Android devices under a single account managed by an Account Admin.
You may decide to cancel if you no longer need accountability oversight, if your privacy preferences have changed, or if you've found an alternative service that better meets your needs. Cancelling should be straightforward and, if you act within the refund window, free from financial penalty. Yafee understands that cancellation decisions are personal and time-sensitive, which is why clarity around your rights and options matters.
How the service operates
Covenant Eyes installs monitoring software on your devices that tracks browsing history, application use, and search queries. The service generates activity reports and shares these with your accountability partner on a scheduled basis. Optional filtering tools allow you or your administrator to block specific website categories, providing a layered approach to internet accountability. The psychological element of known monitoring is positioned as the primary accountability mechanism.
Common reasons to cancel
Users cancel for several reasons: completing a recovery programme, changing relationship circumstances, privacy concerns about data retention, switching to alternative solutions, or determining that the service no longer aligns with their personal values. Whatever your reason, Irish consumer law provides you with specific protections during and after your cancellation process.
Your consumer rights under irish law
Your right to cancel Covenant Eyes is grounded in the Irish Consumer Rights Act 2022, which implements the EU Consumer Rights Directive 2011/83/EU. This legislation grants you statutory protections that supersede the company's own terms and conditions. Understanding these rights ensures you take the correct action and escalate if Covenant Eyes refuses to cooperate.
The 14-day cooling-off period
Under the Consumer Rights Act 2022, you have the right to cancel any digital service subscription within 14 calendar days of purchase, without penalty or justification. This cooling-off period applies to Covenant Eyes subscriptions as long as you have not substantially used the service. If you purchase on a Friday, your 14-day window closes on the following Friday (including weekends and public holidays). Yafee recommends noting your purchase date immediately so you can act decisively within this window.
If you cancel within this period, Covenant Eyes must refund you in full, including any setup fees. The company cannot charge an administrative fee or require you to provide a reason for cancellation. The refund must be processed within 14 days of your cancellation request using the original payment method.
Rights beyond the cooling-off period
After the 14-day cooling-off window closes, your refund rights depend on whether Covenant Eyes has offered a commercial money-back guarantee. The company's stated 30-day refund window extends beyond your statutory cooling-off period and represents a commercial commitment. If you cancel within 30 days of purchase, you may claim a refund under this guarantee, provided you request it in writing and specify your reason.
Beyond the 30-day mark, you have no automatic refund right unless you can prove Covenant Eyes breached the service contract (for example, the monitoring software is faulty, reports are inaccurate, or billing errors occurred). If you believe the service fails to meet the description provided at purchase, you can lodge a complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer enforcement body.
Your legal position
You have a statutory right to cancel and receive a refund within 14 days of purchase, regardless of Covenant Eyes' terms. Between days 15 and 30, you can claim a refund under the company's stated 30-day money-back guarantee. After 30 days, refunds are discretionary unless you identify a material breach of service. If Covenant Eyes refuses to honour these rights, you can escalate to the CCPC without cost.
Covenant Eyes pricing and subscription options
Understanding your payment arrangement is essential before cancelling, as refund eligibility and processing times depend on your subscription type. Covenant Eyes offers several plans to suit different commitment levels and budgets.
| Subscription plan | Approximate cost (EUR) | Billing cycle | Refund window |
|---|---|---|---|
| Monthly subscription | €16-18 per month | Auto-renews monthly | 30 days from purchase or renewal |
| Annual subscription | €165-185 per year | Single yearly charge | 30 days from purchase or renewal date |
| Lifetime access | €750-850 one-time payment | No renewal | Contact support; varies by circumstance |
| Apple in-app purchases | Varies (plan-dependent) | Per App Store terms | Governed by Apple's refund policy (up to 48 hours for some plans) |
| Google Play purchases | Varies (plan-dependent) | Per Google Play terms | Governed by Google's refund policy (up to 48 hours for some plans) |
Mobile app refund policies
If you purchased Covenant Eyes through Apple's App Store, Apple's refund policy overrides Covenant Eyes' standard 30-day guarantee. Apple typically refunds subscriptions within 48 hours of cancellation if requested within 48 hours of purchase. After that window, you must contact Apple Support directly to request a refund; Apple may approve refunds if the subscription was not used or if you can demonstrate billing error.
Google Play subscriptions follow similar rules. You can cancel and request a refund through Google Play within 48 hours of purchase. Beyond that, refunds are discretionary. Yafee advises checking your transaction history in the App Store or Google Play to confirm your exact purchase date and refund eligibility.
Step-by-step cancellation process
Covenant Eyes does not offer automated cancellation through your account dashboard. You must contact their Member Care team directly to initiate cancellation and request a refund. The following steps outline the correct procedure to ensure your request is processed without delay.
Step 1: gather your account details
- Locate your Covenant Eyes account email address (the address you used to register).
- Note your subscription plan type (monthly, annual, or lifetime).
- Identify your purchase date by checking your email receipts or payment history.
- Record whether you purchased directly from Covenant Eyes or through an app store.
- Calculate whether you fall within the 14-day cooling-off period or the 30-day refund window.
Step 2: contact Covenant Eyes member care
Covenant Eyes provides three contact methods. For fastest resolution, use their chat feature if available on their website. Alternatively, send an email or call their support line. When you contact them, clearly state that you wish to cancel your subscription and request a refund if you qualify.
- Visit the Covenant Eyes website and locate the "Contact" or "Support" section.
- If live chat is available, click the chat icon and explain you want to cancel your subscription.
- If using email, compose a message with the subject line: "Subscription cancellation request" and include your account email address, subscription plan, and purchase date.
- If calling, have your account details ready and clearly state your cancellation request at the start of the conversation.
- Request written confirmation of your cancellation via email.
Step 3: verify your identity
The Member Care team will ask you to verify your identity as the Account Admin. This protects your account from unauthorised cancellations. Be prepared to answer security questions or confirm personal details associated with your account. If someone other than the primary account holder initiated the subscription, the Account Admin must authorise the cancellation.
Step 4: specify your refund request
Clearly state whether you are requesting a refund based on the 14-day cooling-off period or the 30-day money-back guarantee. If you are within 14 days of purchase, cite the Consumer Rights Act 2022 as the basis for your request. If you are between days 15 and 30, reference Covenant Eyes' stated 30-day refund policy. Providing this context reduces delays and ensures the correct department handles your request.
Step 5: receive cancellation confirmation
Member Care will provide verbal or written confirmation of your cancellation request. Request that they send this confirmation to your email address within the same conversation. The confirmation should include your cancellation date, the refund amount, and the expected refund processing timeline (typically 14 days for Consumer Rights Act claims, or as per the 30-day policy otherwise).
Step 6: uninstall the monitoring software
After your cancellation is confirmed, uninstall the Covenant Eyes client from all your devices. On Windows and Mac, go to Settings or System Preferences and remove the application. On iOS, delete the app from your home screen. On Android, open Google Play Store, navigate to your apps, and uninstall Covenant Eyes. Yafee recommends checking your device settings to confirm the app no longer has permission to monitor your activity.
Special considerations for in-app purchases
If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms, not directly with Covenant Eyes. The app store handles billing and refunds independently.
Cancelling an apple subscription
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" and then tap "Covenant Eyes".
- Tap "Cancel Subscription" and confirm your choice.
- If you purchased within 48 hours, immediately request a refund by tapping "Request Refund" or contacting Apple Support.
Cancelling a google play subscription
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- Tap "Covenant Eyes" and select "Cancel subscription".
- If you purchased within 48 hours, go to "Order history" and request a refund within the refund window.
Timeline and refund processing
Once you submit your cancellation request, understand the timeline for processing and refund. Covenant Eyes must acknowledge your cancellation immediately and process refunds within the statutory or contractual window.
Expected processing timeline
Member Care typically acknowledges cancellation requests within 24 hours. If you qualify for a refund under the Consumer Rights Act 2022, Covenant Eyes must process it within 14 calendar days of your cancellation request. If you claim a refund under their 30-day money-back guarantee, the company aims to process it within the same period, though the guarantee terms may allow up to 30 days.
Refunds are returned to your original payment method. If you paid by debit or credit card, the refund may take a further 5 to 10 business days to appear in your account, depending on your bank. If you paid by direct debit, allow an additional banking cycle. Yafee suggests checking your account frequently after the processing period begins and contacting Member Care if the refund does not arrive as expected.
Contacting member care if you do not receive a refund
If Covenant Eyes does not process your refund within 14 days, send a follow-up email to their support address with the subject "Refund non-payment - escalation required". Include copies of your original cancellation confirmation and the date you submitted it. Request a full refund and a specific date by which the refund will be processed. If the company still does not respond, you can escalate to the Competition and Consumer Protection Commission.
What happens after your cancellation
Cancelling your Covenant Eyes subscription does not happen in isolation; several things occur automatically after you confirm your cancellation. Knowing what to expect removes uncertainty and helps you verify that the process is complete.
Account and device status
Your Covenant Eyes account becomes inactive immediately after cancellation. Any accountability partners linked to your account can no longer view your activity reports. However, the monitoring software remains installed on your devices until you manually uninstall it. This is why uninstalling the client is a critical final step; otherwise, the software may continue collecting data (though not transmitting it) until you remove it.
Renewal and auto-billing
For monthly and annual subscriptions, Covenant Eyes stops all future charges once your cancellation is processed. If you cancelled during the refund window and a new billing cycle was approaching, confirm with Member Care that auto-renewal has been disabled. For annual subscriptions, ensure you receive confirmation that your next renewal date has been removed.
Data and privacy after cancellation
After cancellation, Covenant Eyes retains minimal data about your account for legal and billing purposes. The company's privacy policy governs how long activity logs are retained. Yafee recommends reviewing their privacy statement to understand whether historical activity reports are deleted after a certain period. If you wish to request deletion of your account data, you can do so under Ireland's data protection laws (General Data Protection Regulation), and Covenant Eyes must comply within 30 days of your written request.
Common mistakes to avoid
Cancellation is straightforward if you follow the correct process, but small oversights can delay refunds or leave your account partially active. The reassuring news is that each of these mistakes is easily preventable with careful attention to these guidelines.
Not uninstalling the monitoring software
Cancelling your subscription does not automatically remove the Covenant Eyes client from your devices. If you leave the software installed, it continues to consume device resources and retain access to your browsing history. Always uninstall the app manually on every device where you installed it.
Cancelling during a free trial or not checking the date
If you are within a free trial period, cancelling will not trigger a refund because no payment has been taken. Conversely, if your free trial has ended and you have begun being charged, your refund rights apply from the date you were first charged, not from your original signup date. Review your payment history to confirm the exact billing start date.
Relying on verbal confirmation alone
Always insist on written confirmation of your cancellation via email. A written record protects you if the company disputes whether you cancelled and is essential evidence if you need to escalate to the CCPC. Do not accept verbal cancellation confirmation without a follow-up email from Member Care.
Missing the refund deadline
If you are within the 14-day cooling-off period, act immediately. The clock starts from your purchase date, not from when you decide to cancel. Once the 14 days pass, you enter the 30-day commercial refund window, after which refunds are discretionary. Yafee recommends setting a reminder on your phone when you purchase to ensure you do not miss either deadline.
Purchasing through an app store and contacting Covenant Eyes directly
If you bought your subscription through Apple or Google, contacting Covenant Eyes Member Care will not cancel your subscription or refund your money. You must cancel through the app store itself. Member Care cannot refund purchases made outside their own billing system.
Checklist for successful cancellation
Use this checklist to ensure every step is complete and your cancellation is processed correctly.
- Locate your Covenant Eyes purchase receipt and note the exact purchase date.
- Determine whether you are within the 14-day cooling-off period or the 30-day refund window.
- Identify your subscription plan type (monthly, annual, lifetime, or app store).
- If app store: cancel through Apple App Store or Google Play, not through Covenant Eyes.
- If direct purchase: contact Covenant Eyes Member Care via chat, email, or phone.
- Provide your account email address and request written confirmation of cancellation.
- Ask Member Care to disable auto-renewal if applicable.
- Receive written cancellation confirmation within 24 hours.
- Uninstall Covenant Eyes from all your devices (Windows, Mac, iOS, Android).
- Check your payment account for the refund within 14 days of cancellation.
- If no refund arrives, send a follow-up email to Member Care with escalation language.
- If still unresolved after 14 days, file a complaint with the Competition and Consumer Protection Commission.
When to escalate to the CCPC
If Covenant Eyes refuses to cancel your subscription, denies a refund you qualify for, or ignores your cancellation request, you have a clear escalation path. The Competition and Consumer Protection Commission (CCPC) is Ireland's independent consumer enforcement body and will investigate your complaint free of charge.
Steps to lodge a CCPC complaint
- Visit the CCPC website (ccpc.ie) and navigate to "Make a complaint".
- Complete the online complaint form, including your account details, cancellation date, and refund amount.
- Attach copies of all written communication with Covenant Eyes, your purchase receipt, and cancellation confirmation (if available).
- Explain clearly how Covenant Eyes breached the Consumer Rights Act 2022 (for example, denied your 14-day cooling-off refund).
- Submit the complaint and note the reference number provided by the CCPC.
- The CCPC will contact Covenant Eyes and request a response within a set timeframe.
- If the company does not resolve the complaint, the CCPC may take enforcement action on your behalf.
Your right to escalate
You do not need to pay a fee or hire a lawyer to lodge a CCPC complaint. The commission handles the investigation and negotiation with Covenant Eyes at no cost to you. If Covenant Eyes still refuses to comply after CCPC intervention, you can pursue the matter in the Small Claims Court (for claims up to €2,000) or the District Court (for larger claims).
Covenant Eyes cancellation contact information
To cancel your subscription, use one of the following methods to contact Covenant Eyes Member Care. Yafee recommends using the chat method if available, as it provides immediate confirmation and a written record of your request.
| Contact method | Details | Best for |
|---|---|---|
| Live chat | Available on Covenant Eyes website during business hours | Immediate response; fastest for simple cancellations |
| Email support | Send to their support email address (check their website for current address) | Detailed explanations; creates a written record |
| Phone support | Call their Member Care line (phone number on their website) | Complex situations; voice confirmation before follow-up email |
| Apple refunds | App Store Settings > Subscriptions > Covenant Eyes > Cancel and request refund | If you bought through Apple |
| Google Play refunds | Google Play Store > Account > Subscriptions > Covenant Eyes > Cancel and request refund | If you bought through Google |
Summary and next steps
Cancelling Covenant Eyes is a straightforward process when you understand your legal rights and follow the correct procedural steps. Your statutory cooling-off period of 14 days under the Consumer Rights Act 2022 provides absolute protection if you act quickly. Beyond that, the company's 30-day money-back guarantee extends your refund window, and escalation to the CCPC remains available if the company refuses to cooperate.
The most important actions are: contact Member Care directly (or the relevant app store), provide clear written notice of your cancellation, request written confirmation, uninstall the software, and monitor your refund. If complications arise, Yafee has helped thousands of consumers cancel subscriptions and claim refunds by providing clear, legally grounded guidance-exactly what you have found in this guide.
Start your cancellation today by gathering your purchase details and contacting Member Care using the method most convenient for you. If you have already cancelled and are awaiting a refund, use the escalation checklist above. Yafee remains available to guide you through any further steps if needed.