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Frequently asked questions
Cancel BeenVerified: The Right Way to Reclaim Your Data
How to cancel BeenVerified and stop unwanted charges
What BeenVerified is and why people cancel
BeenVerified is a people-search and public-record aggregation platform based in New York that compiles background information, reverse phone lookups, email searches, property records, and vehicle history into downloadable reports. The service operates on an automatic renewal model: once you subscribe, your payment method is charged monthly or quarterly until you actively cancel. Many subscribers sign up for a discounted trial, forget to cancel before the paid period begins, or discover they no longer need ongoing access to these search tools.
This guide from Yafee walks you through exactly how to cancel your account, what refunds you may be entitled to under federal law, and how to avoid the procedural mistakes that keep subscriptions active longer than necessary.
Why cancellation matters
BeenVerified charges range from $26.89 to $36.89 per month for a single-month membership, or $52.44 to $71.94 every three months for a quarterly plan. If you are not actively using the service, these charges accumulate quickly. Yafee has helped thousands of consumers recover money trapped in forgotten subscriptions, and BeenVerified cancellations rank among the most frequent requests. The longer you delay, the more renewal charges appear on your bank statement.
Common reasons to cancel
You may decide to cancel BeenVerified for several reasons: you completed the background check you needed, the pricing exceeds your usage frequency, you are dissatisfied with data accuracy or completeness, or you want to reduce recurring monthly expenses. Some customers report frustration with automatic trial-to-paid conversion that happens without explicit reminders. Others discover unexpected charges on their bank statements because they forgot about the subscription entirely. Whatever your reason, you have clear legal rights to cancel, and Yafee is here to help you execute the cancellation cleanly and recover any charges you are entitled to challenge.
Subscription plans and pricing at BeenVerified
Understanding your current plan and billing cycle is your first step toward cancellation.
| Plan type | Typical price | What you get | Billing cycle |
|---|---|---|---|
| 1-month membership | $26.89 to $36.89 | Access to searches and downloadable reports; approximately 100 searches per month | Monthly auto-renewal |
| 3-month membership | $52.44 to $71.94 (roughly $17-$24 per month) | Same access as 1-month plan at a lower per-month cost | Quarterly auto-renewal |
| 7-day trial | $1 to $5 | Full access during trial period only | Converts to paid membership if not cancelled before expiration |
Important: Pricing varies based on promotional offers, your geographic location, and the date you signed up. The figures above reflect commonly reported charges across independent consumer forums and reviews, but your actual renewal amount may differ. Log into your BeenVerified account immediately to confirm the exact price and next renewal date for your subscription.
Your legal rights and federal consumer protections
Federal law explicitly protects your right to cancel subscriptions and recover unauthorized charges.
The federal trade commission's negative option rule
Under the Federal Trade Commission Act and the Negative Option Rule (16 CFR Part 429), companies like BeenVerified must honor cancellation requests immediately and without delay. You possess the absolute right to cancel a recurring subscription at any time, and the company must process your cancellation without forcing you to wait until your next renewal date. Furthermore, if BeenVerified charged you without clear, affirmative consent-for example, if a trial automatically converted to paid billing without explicit authorization-you may be entitled to a refund of unauthorized charges.
Your legal position: You can cancel your subscription at any moment, and BeenVerified cannot require you to complete a minimum contract period or pay an early termination fee. If the company fails to honor your cancellation request within the legally mandated timeframe, you have the right to dispute the charges with your credit card issuer or bank. The Federal Trade Commission and your state attorney general's office enforce these protections.
State consumer protection laws
In addition to federal protections, your state likely enforces its own consumer protection statutes. Many states require clear disclosure of cancellation methods before you purchase. If BeenVerified buried cancellation instructions in its terms of service or made cancellation deliberately difficult, you may have grounds to challenge the charges under your state's unfair practices law. Consequently, document every step of your cancellation attempt, including screenshots and confirmation emails, in case you need to escalate a dispute.
How to cancel BeenVerified online
The online cancellation method is the most direct and leaves a clear digital record.
Step 1: log into your BeenVerified account
- Visit beenverified.com in your web browser
- Enter your email address and password in the login field
- If you have forgotten your password, click "Forgot Your Password?" and follow the reset instructions sent to your email
- Once logged in, you will see your account dashboard
Step 2: navigate to the cancellation option
- Scroll to the bottom of the BeenVerified website and locate the footer menu
- Click on "Contact Us" in the footer links
- A support options page will appear with several contact methods available
- Select "Cancel My Account" from the menu choices presented
Step 3: confirm your cancellation
- Follow the on-screen prompts to confirm your cancellation request
- You may be asked to select a reason for cancellation-choose the option that best reflects your situation
- BeenVerified may offer a discounted subscription or incentive to keep your account; you can decline this offer
- Click the final confirmation button to submit your cancellation
Step 4: save your confirmation email
- BeenVerified will send a confirmation email to the address associated with your account
- Check your inbox and spam folder for this email
- Save the confirmation email and take a screenshot; this is your proof of cancellation
- Verify that the email states your account has been cancelled or scheduled for cancellation
How to cancel BeenVerified by phone
If you prefer direct communication or encounter technical difficulties online, you can cancel via phone during business hours.
Calling BeenVerified customer service
- Call 1-866-885-6480 or 1-888-579-5910 during business hours (hours of operation vary; check the website for current availability)
- When a representative answers, clearly state that you want to cancel your BeenVerified subscription
- Provide your full name and the email address associated with your account
- Provide your 9-digit customer or account number (you can find this in your account settings or past billing emails)
- Ask the representative to confirm the cancellation date and send a written confirmation to your email address
- Before hanging up, ask the representative for their name and the time and date of your call
- Send yourself a follow-up email with these details for your records
What happens after you cancel
Cancellation does not happen instantly; understanding the timeline protects you from surprise charges.
Your subscription access during the grace period
In most cases, you retain access to BeenVerified searches and reports until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your subscription renews on the 30th, you typically keep access through the 29th. Some cancellations take effect immediately; Yafee recommends confirming the exact end date with BeenVerified's customer service representative or in your confirmation email.
Preventing future charges
Once your current billing period expires, BeenVerified should not charge your payment method again. Nevertheless, monitor your bank statement or credit card for at least 30 days after your cancellation confirmation date. If an unexpected charge appears, you have grounds to dispute it as unauthorized.
Removing your payment information
For additional security, log into your BeenVerified account (if still accessible) and remove any saved payment methods before your access expires. This creates an extra layer of protection against accidental recharges. If you cannot access your account post-cancellation, contact BeenVerified customer service and request confirmation that your payment information has been deleted.
Refunds and recovering unauthorized charges
Your eligibility for a refund depends on when you cancel relative to your billing cycle and whether you can demonstrate unauthorized charges.
Refunds within the same billing cycle
If you cancel within the first 14 days of a new membership, you may be eligible for a full refund under BeenVerified's stated policies (verify the current refund window at beenverified.com). Yafee recommends cancelling as soon as you know you do not need the service to maximize your chances of a refund.
Disputing unauthorized trial conversions
If you signed up for a trial, were charged without explicit confirmation, and cancellation occurs after the unauthorized charge posted, you can dispute the charge with your credit card issuer or bank. Provide the issuer with your cancellation confirmation email and explain that the trial converted without your affirmative consent. The issuer will initiate a chargeback investigation, and BeenVerified must respond within 10 business days.
Escalating to your bank or credit card company
- Contact your bank or credit card issuer's customer service line
- Explain that BeenVerified charged your account without authorization or after you cancelled
- Provide your cancellation confirmation email and the transaction date
- Request a chargeback or dispute investigation
- The issuer will temporarily credit the amount while investigating
- BeenVerified has 10 business days to respond; if they cannot prove authorization, the credit becomes permanent
Filing a complaint with the federal trade commission
If BeenVerified refuses to honour your cancellation or refund request, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates violations of the Negative Option Rule and can pursue enforcement action against the company. Additionally, contact your state attorney general's office (search "attorney general" plus your state name for the official website) to report deceptive billing practices.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the correct procedure; most problems arise from incomplete communication or missed deadlines.
Mistake 1: relying on email alone without confirmation
Sending an email to BeenVerified support requesting cancellation is not reliable enough. The company may miss your message, misfile it, or claim it never arrived. Instead, use the online cancellation form or phone line so you receive an automatic or documented confirmation. Yafee strongly advises against cancelling by email as your sole method.
Mistake 2: cancelling immediately after trial signup
Although you can cancel at any time, delaying your cancellation until a few days before your trial expires reduces the risk of accidental charges. If you cancel too early, the system may re-enable your account if you attempt to log in again. Wait until day 6 or 7 of a 7-day trial, then cancel immediately.
Mistake 3: not saving confirmation documentation
Screenshots of confirmation pages and saved confirmation emails are your proof of cancellation. Without them, BeenVerified can claim your cancellation never went through. Download and store these files on your computer and email copies to yourself as a backup.
Mistake 4: forgetting to check your next bill
Monitor your bank statement or credit card for the next 30 days. If an unexpected charge appears after your cancellation date, it is unauthorized, and you can dispute it immediately. Do not wait; the sooner you report it, the faster your bank will investigate.
Comparing your options: cancel versus keep
Before cancelling, consider whether keeping your subscription might serve a future need.
| Factor | Cancel now | Keep for now |
|---|---|---|
| Cost vs. usage | You have not used the service in the past 30 days | You conduct searches at least once monthly |
| Trial expiration | Trial ends today or tomorrow and you do not plan to use it | Trial ends in 3+ days and you may conduct searches |
| Background check needs | Your background check project is complete | You anticipate needing tenant or employee screening |
| Better alternatives exist | You have found a cheaper service that meets your needs | No comparable service offers better pricing or features |
| Data privacy concerns | You prefer not to grant BeenVerified access to your payment info | You do not have privacy concerns specific to BeenVerified |
Checklist: confirming your cancellation is complete
Before you close this guide, verify that your cancellation is locked in.
- You have received a cancellation confirmation email from BeenVerified
- The confirmation email states a specific end date for your subscription access
- You have saved the confirmation email and taken a screenshot
- You have verified your next renewal date will not trigger a charge
- You have checked your bank statement 7 days after cancellation for surprise charges
- You have verified your credit card or bank app shows no pending transactions from BeenVerified
- If you called to cancel, you recorded the representative's name and call date
- You have bookmarked the Federal Trade Commission complaint page (reportfraud.ftc.gov) in case you need it
Why yafee helps you reclaim control
Subscription cancellations require precision and documentation. Yafee specializes in helping consumers navigate cancellation procedures, understand their legal rights under the Negative Option Rule, and recover unauthorized charges from companies like BeenVerified. Our legal team grounds every recommendation in federal consumer protection law and state-specific statutes, ensuring you know exactly where you stand.
Yafee has helped thousands of consumers cancel recurring subscriptions and dispute fraudulent charges. Whether you cancel online, by phone, or through a chargeback dispute, Yafee provides the legal framework and step-by-step guidance you need to succeed. If BeenVerified refuses to honour your cancellation or contests a refund, Yafee's resources equip you to escalate your complaint to the Federal Trade Commission and your state attorney general with confidence.
Do not let unexpected charges continue. Cancel your BeenVerified subscription today using the procedure outlined in this guide, document your confirmation, monitor your bank statement, and reach out to Yafee if the company fails to comply with your cancellation request. You have the law on your side, and Yafee is here to ensure your rights are protected.
Contact BeenVerified directly:
Phone: 1-866-885-6480 or 1-888-579-5910
Online: beenverified.com (log in and select "Contact Us" > "Cancel My Account")
Mailing address: BeenVerified, Inc., 25 Broad Street, New York, NY 10004, USA
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