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Frequently asked questions
Cancel Beenverified: Your Step-by-Step Guide
How to cancel BeenVerified in nigeria: your complete step-by-step legal guide
What BeenVerified does and why you might cancel
BeenVerified is an online background-check and people-search platform that aggregates public records, contact information, and identity verification data into a searchable database. You access it through their website or mobile applications to retrieve addresses, phone numbers, employment history, and other publicly available information about individuals.
Many Nigerian subscribers use BeenVerified to reconnect with old contacts, verify someone's identity before a financial or business transaction, or conduct due diligence on potential employees or business partners. The service operates on a subscription model with auto-renewal enabled by default-meaning your payment method charges automatically on each renewal date unless you cancel in advance.
Common reasons to cancel BeenVerified
You may decide to cancel because you completed your search, discovered a more affordable alternative, your household budget no longer accommodates the recurring charge, or you simply stopped using the service. Whatever your reason, Yafee ensures you understand your legal right to cancel without penalty and guides you through the exact steps to exit cleanly.
Pricing structure and billing in nigeria
BeenVerified charges in US dollars (USD), and those amounts convert to Nigerian Naira (NGN) at your bank's or payment processor's current exchange rate. Pricing varies by region, active promotional offers, and the plan tier you select at signup.
| Plan type | Billing cycle | Typical price (USD) | Auto-renewal status |
|---|---|---|---|
| Basic monthly | Every 30 days | Varies (promo-dependent) | Yes |
| Premium annual | Every 12 months | Varies (promo-dependent) | Yes |
| Trial or introductory | 7 to 14 days | Reduced or free | Yes (converts to paid) |
The critical point: BeenVerified automatically renews your subscription on your renewal date. If you do not cancel before that date arrives, your linked payment card is charged immediately and your next billing cycle commences. This is why cancellation timing matters-you must act before the renewal date to avoid an unwanted charge.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act, 2018 (FCCPA) establishes your rights as a consumer purchasing digital services, including subscriptions from foreign companies like BeenVerified.
Core protections under the FCCPA
The FCCPA prohibits unfair or deceptive trade practices, misleading pricing representations, and hidden or unclear cancellation terms. Under this framework, you have the right to: receive clear information about all charges before you subscribe; cancel your subscription without hidden fees or penalties; and dispute charges if BeenVerified acts unfairly or refuses your legitimate cancellation request.
If BeenVerified obscures cancellation options on their website, charges your card without your informed consent, or ignores your cancellation request after you have submitted it, you have legal grounds to escalate the matter to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's independent consumer enforcement body.
Your legal position when cancelling
You are entitled to cancel your BeenVerified subscription at any time during your billing cycle. The company must honour your cancellation request and stop charging your payment method immediately upon processing. If they continue to charge you after you have sent a documented cancellation request, this constitutes a breach of the FCCPA and you may pursue a complaint with the FCCPC or dispute the charges with your bank.
Documenting your cancellation for legal protection
Before you cancel, take screenshots of your subscription page, billing statements, and the payment method linked to your account. After you submit your cancellation, preserve any confirmation email or reference number BeenVerified provides. If the company later disputes that you cancelled or attempts an unauthorised charge, these records become your evidence in a complaint to the FCCPC or in a chargeback dispute with your bank. Yafee strongly advises keeping these documents for at least 12 months after cancellation.
How to cancel BeenVerified: platform-specific steps
Your cancellation method depends on which platform you used to subscribe-Apple App Store, Google Play Store, or the BeenVerified website directly-because each platform manages subscriptions differently. Using the same channel where you subscribed typically yields the fastest result, though Yafee outlines all three routes for completeness.
Cancel via the apple app store (iOS devices)
If you subscribed through your iPhone, iPad, or Apple Watch, Apple manages your subscription through their billing system. You cancel inside iOS settings, not directly through BeenVerified.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile icon at the top of the Settings menu.
- Select Subscriptions.
- Find BeenVerified in the list and tap it.
- Tap Cancel Subscription or Edit Subscription followed by Cancel.
- Confirm your cancellation by tapping the final Confirm button.
- Take a screenshot showing "Subscription Cancelled" or the date your access ends.
Apple stops charging your card at the end of your current billing period. You retain access to BeenVerified until that date, after which your subscription expires.
Cancel via google play store (Android devices)
If you subscribed through the Google Play Store on an Android phone or tablet, Google manages your subscription billing. Cancellation happens in the Google Play app or through your Google Account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper-right corner.
- Select Manage subscriptions or Subscriptions (wording varies by device).
- Tap BeenVerified.
- Tap Cancel subscription.
- Select your reason for cancellation (optional but helpful for feedback).
- Confirm cancellation by tapping Cancel subscription again.
- Screenshot the confirmation message for your records.
Google ends your billing at the close of your current billing cycle. You keep access to the service until that final date.
Cancel directly via the BeenVerified website
If you subscribed directly on BeenVerified's website using a credit card, debit card, or digital wallet (such as PayPal), you must cancel through their account settings.
- Navigate to www.beenverified.com in your web browser.
- Log in using your email address and password.
- Go to Account Settings or My Account (usually accessible from a menu in the upper-right corner).
- Find the section labelled Subscription, Billing, or Membership.
- Click or tap Cancel Subscription, Manage Subscription, or End Membership.
- BeenVerified may present a retention offer (discount or free trial). Decline it if you wish to proceed with cancellation.
- Confirm your cancellation by clicking the final confirmation button.
- BeenVerified should display a confirmation message with a cancellation date. Screenshot this.
- Send yourself a copy of the confirmation email if the site provides one, or create your own record with the date and time you cancelled.
If you cannot find the cancellation option on their website, or the button does not work, you may also cancel by emailing BeenVerified's support team directly. Yafee recommends sending your cancellation request to their customer service email address and requesting written confirmation. Keep a copy of your email for legal protection.
What happens after you cancel
Cancelling your subscription does not grant an automatic refund unless you cancelled within a specific window (usually 7 to 14 days of your initial purchase) or if the company violated consumer protection law. However, you stop incurring new charges immediately or at the end of your current billing cycle, depending on the platform.
Confirming your cancellation was processed
After cancellation, monitor your payment method for the next 30 to 60 days. If BeenVerified or the payment processor (Apple, Google, your bank) charges you again after you submitted your cancellation, this is unauthorised and you have recourse. Log into your account 48 hours after cancelling to verify that the subscription status has changed to "Cancelled" or "Inactive." If it still shows as active, contact BeenVerified support again with your original cancellation confirmation and request manual processing.
Disputing unauthorised charges
If a charge appears on your card after cancellation, contact your bank or card issuer immediately to file a chargeback or dispute. Provide your cancellation confirmation and screenshots of your account showing the "Cancelled" status. Under Nigerian banking regulations and the Central Bank of Nigeria's consumer protection guidelines, your bank must investigate the dispute and reverse unauthorised charges.
Requesting a refund from BeenVerified
BeenVerified typically does not refund charges for a subscription you have already accessed unless you meet specific conditions. Yafee clarifies the refund landscape so you know exactly what to expect.
When BeenVerified may refund
You may qualify for a refund if: you cancelled within 7 to 14 days of purchase (the trial or cooling-off period, which varies by promotion); you cancelled before your first renewal and your jurisdiction recognises a statutory cancellation window; or BeenVerified failed to deliver the service and you documented the failure. Beyond these circumstances, subscription charges are typically non-refundable because you received access to the service.
How to request a refund
If you believe you qualify for a refund, contact BeenVerified's customer support team in writing (email is best for documentation). Include your subscription email address, the dates you were subscribed, your reason for the refund request, and any supporting evidence (screenshots, documentation of service failure, or proof you cancelled within the trial window). Request a response within 14 days. If BeenVerified refuses a refund you believe you deserve under Nigerian consumer law, you can escalate to the FCCPC with your documented correspondence.
Common mistakes to avoid when cancelling
Cancelling your subscription is straightforward once you know the correct steps, and Yafee has compiled the most frequent errors so you sidestep them entirely.
Mistake 1: cancelling on the wrong platform
If you subscribed via the Apple App Store but attempt to cancel on the BeenVerified website, your cancellation will not process because Apple still manages your billing. Always cancel through the platform where your subscription exists. Check your original confirmation email to identify which platform charged your card.
Mistake 2: assuming automatic cancellation
Simply deleting the BeenVerified app from your phone does not cancel your subscription. The company continues charging your card on schedule. You must explicitly cancel through the app store or website settings to stop billing.
Mistake 3: cancelling too close to the renewal date
If you cancel one or two days before your renewal date, payment may still process if the charge has already been authorised. Ideally, cancel at least 5 to 7 days before your next billing date to ensure the cancellation processes in time. Check your account to find your exact renewal date and plan accordingly.
Mistake 4: not preserving cancellation confirmation
If BeenVerified later charges you and claims they never received your cancellation, your screenshot or confirmation email becomes your proof. Without it, disputing the charge becomes significantly harder. Save all cancellation-related messages in a dedicated folder.
Mistake 5: assuming refund without verification
Do not assume that cancelling automatically refunds your last payment. Read BeenVerified's refund policy carefully or ask support directly whether your cancellation entitles you to a refund before cancelling. Once you cancel, reversing the decision is difficult.
Timeline and what to expect
Understanding the timeline for cancellation and billing helps you avoid overlap and unexpected charges.
| Action | Timing | What happens next |
|---|---|---|
| You cancel via app store or website | Immediate | Cancellation processes within minutes to hours |
| Cancellation takes effect | End of current billing cycle | Access ends; no new charge occurs |
| Your account shows "Cancelled" | Within 48 hours | Verify cancellation status online |
| Final charge posts (if renewal date passes) | On renewal date | Contact support or file dispute immediately |
| Refund request (if eligible) | 7 to 14 days after request | Refund appears in your account or bank |
| Chargeback investigation (if needed) | 30 to 60 days | Bank reverses unauthorised charges |
Escalation: when to contact the FCCPC
If BeenVerified refuses your cancellation request, continues charging after you cancelled, or ignores your refund claim, you have the legal right to escalate to Nigeria's Federal Competition and Consumer Protection Commission.
Filing a complaint with the FCCPC
Contact the FCCPC at [email protected] or visit their website to lodge a formal complaint. Include: your name, email, and phone number; BeenVerified's name and website; the dates you subscribed and attempted to cancel; the amounts charged; screenshots of your account and cancellation attempts; copies of all emails you sent to BeenVerified; and a description of the unfair practice (e.g., unauthorised billing, hidden cancellation terms, ignored cancellation requests).
The FCCPC investigates complaints of unfair or deceptive trade practices and has authority to compel refunds, impose penalties, and hold companies accountable. Yafee advises including as much documentary evidence as possible to speed up the investigation.
Alternatives and comparison
Before cancelling, you may want to evaluate whether BeenVerified truly meets your needs or whether switching to an alternative makes sense.
| Service | Primary use | Pricing model | Best for |
|---|---|---|---|
| BeenVerified | Background checks, people search | Subscription (auto-renewal) | Ongoing searches |
| Google Search + LinkedIn | Free public information | Free | Limited, no-cost lookups |
| Truecaller (Nigeria) | Phone number identification | Free or premium | Identifying unknown callers |
| Instant Checkmate | Background checks | Subscription | US-focused searches |
| Whitepages | People search, reverse lookup | Free or subscription | US address and phone verification |
If you are looking to cancel because the service is too expensive, Yafee recommends checking whether BeenVerified offers a more affordable plan before you cancel entirely. Contact their support team to ask about monthly versus annual pricing or current promotional rates.
Contact details for cancellation and disputes
If you need to cancel via email or file a complaint, use these official BeenVerified and regulatory contacts:
BeenVerified customer support
Email: [email protected]
Website support form: www.beenverified.com/support
When you email, use the subject line "Subscription Cancellation Request" and include your account email, subscription dates, and the exact cancellation date you request. Request written confirmation within 3 business days.
Nigeria regulatory contact
Federal Competition and Consumer Protection Commission (FCCPC)
Email: [email protected]
Complaint portal: www.fccpc.gov.ng (file complaints online)
Address: FCCPC Head Office, Abuja, Nigeria (contact their website for current office locations)
Your bank or payment processor
If you funded your BeenVerified subscription via bank transfer, card payment, or PayPal, contact your bank or payment provider directly if unauthorised charges appear after cancellation. Most Nigerian banks' customer service teams can be reached via phone (usually on the back of your card) or their mobile app.
Cancellation checklist for your protection
Before and after you cancel, use this checklist to ensure you have completed every step and protected yourself legally:
- Identify which platform you subscribed through (Apple App Store, Google Play Store, or BeenVerified website).
- Note your exact renewal date from your account or last billing email.
- Plan to cancel at least 5 to 7 days before renewal to ensure processing in time.
- Follow the cancellation steps for your platform (app store or website).
- Take a screenshot of the cancellation confirmation or message.
- Save any confirmation email from BeenVerified or the payment processor.
- Log back into your account within 48 hours and verify the subscription status shows "Cancelled" or "Inactive".
- Monitor your payment method for the next 30 to 60 days for unexpected charges.
- If unauthorised charges appear, contact your bank immediately to dispute them and provide your cancellation confirmation as evidence.
- If BeenVerified refuses to honour your cancellation, gather all documentation and file a complaint with the FCCPC.
Conclusion: cancelling cleanly with yafee support
Cancelling your BeenVerified subscription in Nigeria is your legal right under the Federal Competition and Consumer Protection Act, 2018. You are entitled to cancel at any time, and the company must stop charging you immediately or at the end of your current billing cycle. By following the platform-specific steps outlined above, preserving your cancellation confirmation, and monitoring your payment method, you protect yourself from unwanted charges and give yourself evidence if a dispute arises.
If BeenVerified refuses to process your cancellation or continues charging after you have submitted a documented request, the Federal Competition and Consumer Protection Commission stands ready to investigate and enforce your consumer rights. Yafee has helped thousands of consumers cancel subscriptions, dispute unauthorised charges, and recover refunds by following these exact procedures. Whether you need step-by-step guidance, legal reassurance, or help escalating a dispute, Yafee remains your trusted partner in securing your rights and protecting your money.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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