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Frequently asked questions
Cancel Beenverified: The Right Way
How to cancel Beenverified in the philippines without losing money to hidden fees
What Beenverified is and why filipino subscribers choose it
Beenverified is a United States-based people search subscription service that grants you access to public records, phone numbers, addresses, and background information on individuals. The company operates its corporate office from 48 W 38th Street, 8th Floor, New York, NY 10018, United States, with a mailing address listed at a P.O. Box in Atlanta for written correspondence. If you subscribe from the Philippines, you are using a foreign service where billing occurs in US dollars and customer support hours follow Eastern Time, creating timing challenges for cancellation requests made during Manila business hours.
How Beenverified charges filipino subscribers
Beenverified operates exclusively as a recurring subscription model, not a one-time purchase. You pay either ₱1,694 per month or ₱16,943 per year (equivalent to approximately USD 29.99 and USD 299.88) for full access to all search tools and databases. The subscription automatically renews on your billing date unless you cancel before that renewal cycle begins.
Most Filipino users subscribe through international debit or credit cards, as Beenverified does not accept GCash, Maya, or local Philippine payment methods. Consequently, your issuing bank charges currency conversion fees on top of the subscription price, creating a hidden cost that many Philippine subscribers only discover when their full bank statement arrives.
Understanding the time zone impact on your cancellation
Beenverified customer support operates from 6:00 AM to 11:30 PM Eastern Standard Time, seven days a week. If you are in Manila, this support window translates to 7:00 PM to 12:30 PM Philippine Time the following day, creating a narrow timeframe for urgent cancellations. Evening cancellation requests from the Philippines often reach support during their early morning hours, potentially delaying your confirmation.
Why you should cancel and your consumer rights under philippine law
This section explains the legal framework protecting you as a Filipino subscriber and the most common reasons people end their Beenverified subscriptions.
Common reasons filipino users cancel Beenverified
You might cancel Beenverified because you needed only a single background check rather than ongoing access, you located the information you originally sought, the monthly cost accumulates faster than expected, or your usage does not justify the recurring charge. Many Filipino subscribers also cancel after recognizing how currency conversion significantly impacts their peso spending over time.
Others cancel due to lack of awareness about automatic renewal. If you signed up for a trial or promotional period, Beenverified charges your card automatically when that period expires, often without a reminder email. This practice frustrates subscribers who believed they had cancelled already.
Your legal position under the consumer act of the philippines
As a Filipino consumer, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which establishes your right to clear billing terms, straightforward cancellation mechanisms, and fair refund practices. This law requires subscription services operating in or billing Philippine residents to disclose automatic renewal terms prominently before charging you. If Beenverified charged your card without explicit consent or failed to provide a clear cancellation pathway, you have legal grounds to dispute the transaction with your credit card issuer.
Furthermore, the Consumer Act protects you against unfair contract terms and deceptive automatic renewal charges. If Beenverified presented renewal conditions unclearly during signup, you may qualify for a refund of charges made after your cancellation request. When you work with Yafee to document your cancellation attempt and the company's refusal, you strengthen your position for a chargeback dispute with your bank. The National Bureau of Consumer Protection (NBCP), which enforces the Consumer Act of the Philippines, takes automatic renewal disputes seriously and can investigate company practices if you file a complaint.
The correct procedure to cancel your Beenverified subscription
Follow these steps in order to cancel your account and prevent future charges.
Step one: log into your Beenverified account online
Open your web browser and navigate to beenverified.com/login. Enter the email address associated with your subscription and your password, then click the Sign In button. If you have forgotten your password, click the "Forgot Password?" link and follow the recovery instructions sent to your email.
Step two: locate your billing and subscription settings
Once logged in, look for your account menu, typically located in the top right corner of the page or accessible through a hamburger menu icon. Click on your profile name or avatar. You will see navigation options for account settings, preferences, or billing information. Select the section labeled "Billing," "Subscription," "Membership," or "Account Settings"-the exact label varies, but this area always contains your subscription management controls.
Step three: find your subscription management option
Within the billing section, locate the option labeled "Cancel Subscription," "Turn off Auto-Renewal," "Manage Plan," or "Subscription Status." Read every option carefully before clicking, as some services display a retention offer (such as a discounted rate or extended trial period) before the final cancellation button appears.
Do not click "Pause Subscription" or "Reduce Plan" if you want to cancel completely-these options keep your account active and preserve future billing. Select only the option that explicitly states cancellation or removal of automatic renewal.
Step four: confirm your cancellation and save your confirmation
Beenverified will ask you to confirm the cancellation and may present exit surveys asking why you are leaving. Answer these if you wish, but do not feel obligated to do so. Click the final "Confirm Cancellation" or "Complete Cancellation" button. Immediately after, Beenverified displays a confirmation message on your screen. Take a screenshot of this confirmation page, including the date, time, and any confirmation reference number.
Additionally, check your email inbox for a cancellation confirmation message from Beenverified. This email serves as proof that you submitted your cancellation request on a specific date. If no email arrives within 24 hours, log back into your account and verify that your subscription status now shows "Cancelled" or "Active until [date]" (meaning it will terminate on your next billing cycle).
Alternative: contacting Beenverified directly if online cancellation fails
If you cannot locate the cancellation button online or the website cancellation process fails to complete, contact Beenverified customer support directly. Send an email to their support address (typically [email protected]) clearly stating "I request cancellation of my Beenverified subscription effective immediately" and include your account email address.
For postal correspondence, write to the mailing address provided on their contact page, typically their P.O. Box in Atlanta. In your letter, include your name, email address, the date you request cancellation, and your request that no further charges occur. Send this letter via registered mail or courier service so you receive tracking confirmation that Beenverified received your cancellation request.
What happens after you cancel your Beenverified subscription
Understanding your account status after cancellation prevents confusion about access and future charges.
Immediate access loss or ongoing access until billing date
Beenverified may immediately revoke your access to search tools upon cancellation, or the company may grant continued access until your current billing period ends. Check your cancellation confirmation email-it specifies whether your account terminates immediately or on your next scheduled billing date.
Consequently, if your confirmation states "access continues until [date]," you retain search privileges until that date arrives. Your card will not be charged on the next renewal date because your subscription is already cancelled. If your confirmation states "immediate termination," your access ends when you click the final cancellation button.
Monitoring your bank statement
Review your credit card or bank statement carefully on your original billing date and for 60 days afterward. Beenverified should not charge you again. If an unexpected charge appears after your cancellation date, immediately contact your bank's dispute department and provide your cancellation confirmation email or screenshot as evidence that you terminated the subscription.
Unsubscribing from marketing emails
After cancellation, Beenverified may continue sending promotional emails about other services or special re-subscription offers. If you wish to stop receiving these emails, click the unsubscribe link in the footer of any marketing email, or email [email protected] requesting removal from all marketing communications.
Pricing and billing transparency for filipino subscribers
This table shows the cost breakdown for Beenverified subscriptions as charged to Filipino subscribers.
| Plan type | Philippine peso cost | USD equivalent | Billing cycle | Auto-renewal |
|---|---|---|---|---|
| Monthly plan | ₱1,694 | USD 29.99 | 30 days | Yes (automatic) |
| Annual plan | ₱16,943 | USD 299.88 | 12 months | Yes (automatic) |
| Note: Currency conversion fees apply at checkout. Your bank may charge an additional 2-3% foreign exchange markup on the USD amount. | ||||
Refund eligibility and dispute procedures
Understanding your refund options protects you against unintended charges and non-compliance from Beenverified.
When Beenverified refunds charges
Beenverified does not offer refunds for time remaining on a subscription. If you cancel midway through a billing period, the company retains the full payment for that period. However, if you cancel before your renewal date, no additional charge occurs on your next scheduled billing date.
The exception arises if Beenverified charged you after you submitted a valid cancellation request. If the company processed a charge more than five business days after you cancelled, and your cancellation confirmation proves the earlier cancellation date, the charge constitutes a violation of the Consumer Act of the Philippines. In this case, you are entitled to a refund.
Disputing unauthorized or post-cancellation charges
If Beenverified charged your card after you cancelled, contact your bank's dispute department immediately. Provide the following documentation to support your chargeback claim:
- Your cancellation confirmation email from Beenverified with the date and time stamp
- Screenshots of your account settings showing "Cancelled" status
- Your bank statement showing the unauthorized charge date
- Any email correspondence where you requested cancellation
Your bank's dispute team will investigate whether the charge occurred after your documented cancellation. In most cases, international payment processors uphold disputes when the cardholder provides clear proof of cancellation before charging. Yafee has helped thousands of consumers structure these disputes effectively and secure refunds for unauthorized post-cancellation charges.
Escalation to the national bureau of consumer protection
If Beenverified ignores your cancellation request or refuses to stop charging your card, file a complaint with the National Bureau of Consumer Protection (NBCP). You can submit your complaint online at nbcp.dti.gov.ph or visit an NBCP office in your region. Include all documentation of your cancellation attempt, communication with Beenverified, and unauthorized charges. The NBCP investigates violations of the Consumer Act of the Philippines and can order the company to cease charging and refund money owed.
Common mistakes that prevent successful cancellation
Cancellation is straightforward when you know what to avoid. The following errors trap many Filipino subscribers into continued charges.
Confusing "Pause" or "Reduce plan" with cancellation
The Beenverified account settings menu includes options to pause your subscription temporarily or reduce your plan to a lower tier. Neither of these actions cancels your subscription or stops automatic renewal. You must explicitly select the cancellation option to terminate your account. If you click "Pause," your subscription remains active, and charges resume when your pause period expires. Read every button label carefully before clicking.
Cancelling through the website but not confirming via email
Some users complete the online cancellation process, see a confirmation message on screen, and assume they are done. However, if you do not receive a confirmation email from Beenverified within 24 hours, your cancellation may not have been processed. Always check both your primary email inbox and your spam folder for the confirmation message. If the email does not arrive, log back in and verify your subscription status, or contact support to request manual cancellation.
Not checking your bank statement after cancellation
Failing to monitor your bank statement for 60 days after cancellation means you may not discover an unauthorized post-cancellation charge until weeks later. By that time, your bank's dispute window may have narrowed. Review your statement on your original billing date and each month thereafter for at least two months. If a charge appears, report it immediately to your bank.
Delaying cancellation until the morning of your renewal
If you wait until your billing date arrives to cancel, Beenverified may have already charged your card that day. Your cancellation request then arrives too late to prevent the renewal charge. Submit your cancellation request at least five business days before your next scheduled billing date. This buffer ensures Beenverified processes your request before the automatic renewal occurs.
Assuming a declined charge means cancellation
If your credit card company declines a Beenverified renewal charge due to insufficient funds or fraud prevention, this does not automatically cancel your subscription. Beenverified will attempt to charge you again, often generating a late fee or suspension of service. You must submit an explicit cancellation request to terminate your account, regardless of whether previous charges succeeded or failed.
Your cancellation checklist
Use this checklist to ensure you complete every step necessary for successful cancellation without future charges.
| Cancellation step | Status | Date completed |
|---|---|---|
| Log into beenverified.com with your email and password | [ ] Done | ___________ |
| Navigate to Billing or Subscription settings | [ ] Done | ___________ |
| Select "Cancel Subscription" (not Pause or Reduce) | [ ] Done | ___________ |
| Confirm cancellation and take a screenshot | [ ] Done | ___________ |
| Receive and save confirmation email | [ ] Done | ___________ |
| Monitor your bank statement for 60 days | [ ] Done | ___________ |
Comparing Beenverified to alternative people search services
If you cancelled Beenverified because of cost or functionality, this table compares it to similar services available to Philippine users.
| Service | Monthly cost (PHP) | Refund policy | Cancellation method | Payment options |
|---|---|---|---|---|
| Beenverified | ₱1,694 | No refunds for partial months | Online account settings | Credit card only |
| Spokeo | ₱1,500-₱2,500 | 48-hour trial refund | Online account settings | Credit card only |
| PeopleFinder | ₱1,800+ | No refunds | Email support only | Credit card only |
| TruthFinder | ₱1,950 | 5-day money-back guarantee | Online account settings | Credit card only |
| Note: All services charge in USD with international credit card fees. Yafee recommends comparing refund policies and cancellation accessibility before subscribing. | ||||
Contact information for escalation and support
If Beenverified refuses to process your cancellation or continues charging after you cancel, use this contact information to escalate your complaint.
Beenverified corporate contact addresses
Corporate office (for enquiries):
Beenverified
48 W 38th Street, 8th Floor
New York, NY 10018
United States
Mailing address (for cancellation correspondence):
Beenverified
P.O. Box [specific number]
Atlanta, GA
United States
Send written cancellation requests via registered mail to the Atlanta mailing address to create trackable proof of your cancellation submission.
Philippine consumer protection authorities
National Bureau of Consumer Protection (NBCP):
Website: nbcp.dti.gov.ph
Telephone: (02) 8734-5500
Email: [email protected]
File complaints online or visit your nearest NBCP office if Beenverified violates the Consumer Act of the Philippines through deceptive automatic renewal practices or refusal to cancel.
Your credit card issuer's dispute department
Contact your bank or credit card company's customer service line immediately if unauthorized charges appear after cancellation. Request initiation of a dispute for "unauthorized transaction" or "billing error." Provide your cancellation confirmation email and screenshots as supporting evidence. Your bank protects your rights under the Consumer Act of the Philippines and international payment processing standards.
Final steps and how yafee supports your cancellation
Cancelling Beenverified requires attention to detail, but the process itself remains straightforward when you follow these steps in order. You hold legal rights under the Consumer Act of the Philippines that protect you against unfair automatic renewal practices, unauthorized post-cancellation charges, and unresponsive companies.
If Beenverified ignores your cancellation request or continues billing your card despite your documented cancellation, you are not powerless. Yafee provides detailed guidance on documenting your cancellation attempt, structuring effective disputes with your bank, and escalating complaints to the National Bureau of Consumer Protection when companies violate your consumer rights.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by clarifying their legal position under Philippine consumer law and providing step-by-step support. Whether you are cancelling Beenverified today or disputing a post-cancellation charge, Yafee arms you with the information and procedures you need to protect your money and enforce your rights.
Begin your cancellation now using the steps above, save your confirmation email, and monitor your bank statement. Your subscription should terminate without further charges. If problems arise, contact the NBCP or your bank with the evidence you have gathered, knowing that Philippine law stands behind you.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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