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Frequently asked questions
Cancel Beenverified: Your Step-by-Step Guide
How to cancel Beenverified in canada: your step-by-step guide to stop recurring charges
Understanding Beenverified and why you might want to cancel
Beenverified is a people-search and background-check platform that provides access to aggregated public records, contact information, and basic background verification details. The service operates on a subscription model with automatic monthly or quarterly renewals, depending on your chosen plan at signup. Once you activate a trial or paid subscription through their website or mobile app, charges continue until you formally cancel.
You may want to cancel for several legitimate reasons: unexpected subscription costs, completed background checks that no longer serve your needs, or a change of mind about the service value. Yafee specializes in helping Canadian consumers understand their rights and navigate cancellation processes with clarity. Cancelling Beenverified is straightforward once you know the correct method, and Yafee will guide you through each option below.
Common reasons canadians cancel Beenverified
Many users sign up believing the trial is completely free, then discover automatic charges appear on their credit card within days. Others find that search results don't meet their expectations, or they calculate that the annual cost (approximately CAD $244.40) doesn't justify continued subscription. Some subscribers complete their background check and recognize no ongoing benefit. Understanding your specific reason helps you decide whether immediate cancellation is the right move or whether a pause might serve you better.
Your consumer rights in canada: what you need to know before cancelling
Canadian consumer protection law is on your side when cancelling subscription services. The Competition Act and provincial consumer protection legislation require companies offering online subscriptions to disclose recurring charges clearly and provide an accessible cancellation mechanism. This means Beenverified must make cancellation as straightforward as the signup process, and they must honour your request without unnecessary delays or hidden fees.
Most Canadian provinces-including Ontario, British Columbia, and Alberta-have specific regulations governing "negative option billing," which refers to automatic renewal charges. These laws require businesses to obtain your express informed consent before charging you for any renewal, and they mandate a simple, accessible cancellation method. If Beenverified refuses to cancel your subscription or delays a refund without valid legal reason, you have grounds to file a complaint with your provincial consumer protection authority. Yafee recommends documenting all charges and cancellation requests to strengthen any future dispute.
What the competition act means for your Beenverified subscription
Under federal law, Beenverified cannot charge you for a renewal without your clear, documented permission at the time of signup. The company must also disclose all material terms-including price, renewal frequency, and cancellation method-before you commit to any subscription. If Beenverified charges you repeatedly after you cancel, or if they failed to disclose key terms upfront, you may be entitled to a full refund or credit. Keep records of all subscription charges, confirmation emails, and your cancellation requests; these documents are essential if you need to escalate your case to a provincial regulator.
Provincial cooling-off periods and your cancellation rights
Several Canadian provinces offer statutory cooling-off or cancellation windows for remote purchases. Ontario's Consumer Protection Act, for example, provides a 10-day cancellation right for certain online transactions. While subscription services sometimes fall outside this blanket protection, you can still invoke it as leverage if you cancelled within a reasonable timeframe and the company refuses to refund. Yafee advises checking your specific province's consumer protection website; most provinces offer free dispute resolution services if direct negotiations with Beenverified fail.
How to cancel Beenverified: methods and step-by-step procedures
Beenverified provides multiple cancellation channels, and your choice depends on your comfort level and need for documented proof of cancellation. Each method has distinct advantages; the most secure approach involves written communication that creates a verifiable record.
Method one: cancel through your Beenverified account dashboard
The fastest cancellation method is to use your Beenverified account settings directly. This approach generates an immediate cancellation confirmation that you can screenshot or download for your records.
- Log in to your Beenverified account using your email and password.
- Navigate to Account Settings or Subscription Management (usually found in the top-right menu or account dropdown).
- Locate the Manage Subscription or Billing section.
- Select Cancel Subscription or similar option.
- Follow the prompts; Beenverified may ask your reason for cancellation.
- Confirm the cancellation when prompted.
- Screenshot or download the confirmation page immediately.
- Check your email within 24 hours for a cancellation confirmation message from Beenverified.
This method is convenient and leaves a digital trail. However, if you forget your login credentials or cannot access your account, you will need to use an alternative method.
Method two: contact Beenverified customer support by email
Email communication creates a documented record and is Yafee's recommended approach for users who want written proof of their cancellation request. Email also allows you to clearly state your position and reference any disputes.
- Visit the Beenverified website and locate their Contact Us or Support page.
- Identify their official customer support email address (commonly [email protected] or similar).
- Compose a clear, professional email stating your full name, email address associated with the account, and the phrase "I request immediate cancellation of my Beenverified subscription."
- Include your account or subscription ID if you have it.
- Request a written confirmation of cancellation in response.
- Send the email and save a copy in a dedicated folder for your records.
- Allow 3-5 business days for a response.
- If you do not receive a response, resend your email and reference the original date and time.
Keep all email correspondence. If Beenverified later claims they never received your cancellation request, your email evidence demonstrates otherwise.
Method three: cancel via registered mail with return receipt
For maximum legal protection, particularly if Beenverified has refused your previous cancellation attempts, send your cancellation request via registered mail with return receipt. This method provides irrefutable proof of delivery and is recognized as legally binding in Canadian contract disputes.
- Obtain Beenverified's mailing address from their website or contact page.
- Write a formal cancellation letter on plain paper, including:
- Your full name and current address
- Your email address and phone number
- Your account number or the email address associated with the subscription
- A clear statement: "I hereby request immediate cancellation of my Beenverified subscription, effective immediately. No further charges are authorized."
- The date of the letter
- Your signature
- Make two photocopies of the letter for your records.
- Visit your nearest Canada Post office.
- Request a registered mail service with return receipt (Signature Confirmation or equivalent).
- Provide the stamped, signed return receipt as your proof of delivery.
- Store the return receipt in a safe location.
This method carries legal weight in any provincial consumer dispute. Yafee emphasizes that registered mail is your strongest protection if Beenverified contests your cancellation date later.
Method four: dispute the charge with your credit card issuer or bank
If Beenverified continues to charge your account after you have cancelled, or if they refuse to acknowledge your cancellation requests, you can dispute the charges directly with your financial institution. This is a legitimate consumer protection mechanism under Canadian banking law.
- Contact your credit card company or bank by phone using the number on the back of your card or from your statement.
- Request to speak with the dispute or chargeback department.
- Provide the representative with:
- Your account number
- The transaction dates and amounts of the disputed charges
- Copies of your cancellation request emails or registered mail receipt
- Your Beenverified account details
- Any written refusals or unresponsive communications from Beenverified
- File a formal dispute (also called a chargeback) for each unauthorized charge.
- Your bank will investigate and typically reverses the charges within 10-15 business days while the dispute is pending.
- Beenverified will have the opportunity to respond; provide your evidence to your bank if they do.
Your bank must treat this seriously; unauthorized charges on subscription accounts are a recognized fraud category in Canada.
Understanding Beenverified pricing and your refund options
Beenverified charges vary by subscription tier and renewal frequency. The following table outlines typical Canadian pricing as of the last update.
| Subscription tier | Billing cycle | Cost (CAD) | Refund eligibility |
|---|---|---|---|
| Monthly plan | Monthly | $24.99 | Non-refundable for past month; future charges stop |
| Quarterly plan | Every 3 months | $59.99 | Non-refundable for past quarter; future charges stop |
| Annual plan | Yearly | $244.40 (best value) | Partial refund possible within 30 days of purchase; contact support |
| Trial offer | Varies | Varies (often $0.99) | Cancellation prevents future charges; no past charge refund |
Refund policies and what you can expect
Beenverified's refund policy is generally non-refundable for past charges, but they may offer partial refunds or credits if you cancel within 30 days of a renewal charge. However, this is a discretionary courtesy rather than a legal obligation. Your statutory right to a refund depends on whether Beenverified breached consumer protection law by failing to disclose terms clearly or by continuing to charge after your cancellation request.
If you believe you are entitled to a refund under the Competition Act or provincial consumer protection rules, Yafee recommends requesting one explicitly in writing. State clearly: "I am requesting a full refund of all charges imposed after [date of cancellation request] based on unauthorized renewal charges." Include your proof of cancellation. Many companies issue refunds when faced with clear legal language and documented evidence.
Your legal position: what to do if Beenverified refuses to cancel
You have a strong legal position under Canadian consumer protection law if Beenverified refuses to cancel your subscription or continues charging after you have requested cancellation. Here is your path forward.
Step one: document everything and send a formal demand letter
Before escalating to a regulator, send Beenverified a formal demand letter. This creates a clear record of your position and often prompts immediate action from their legal team.
- Gather all evidence: emails, screenshots, bank statements showing charges, and your cancellation request documents.
- Compose a demand letter stating:
- Your account details and the dates you subscribed and requested cancellation
- All charges made after your cancellation request
- A reference to the Competition Act or relevant provincial consumer protection law
- A clear demand: "I demand a full refund of CAD $[amount] within 14 days, or I will file a complaint with [relevant provincial regulator] and pursue legal action."
- Send the demand letter via registered mail with return receipt (as described above).
- Keep all evidence organized and easily accessible.
Step two: file a complaint with your provincial consumer protection authority
If Beenverified does not respond to your demand within 14 days, file a formal complaint with your provincial consumer protection regulator. Each province has a dedicated office that investigates subscription and billing disputes at no cost to you.
| Province | Regulator | Contact method |
|---|---|---|
| Ontario | Ontario Attorney General, Consumer Protection Branch | consumerprotection.gov.on.ca or 1-800-889-9768 |
| British Columbia | Consumer Protection BC | consumerprotectionbc.ca or 1-888-564-9963 |
| Alberta | Alberta Fair Trading Act Complaints | fair-trading.gov.ab.ca or 1-780-427-2916 |
| Quebec | Office of the Protecteur du Consommateur | opc.gouv.qc.ca or 1-888-672-2556 |
| Other provinces | Provincial Attorney General or Consumer Ministry | Search "[Your Province] Consumer Protection" online |
When you file, provide all your evidence: emails, registered mail receipts, bank statements, and your demand letter. The regulator will contact Beenverified and investigate. Most companies resolve disputes quickly once a provincial authority intervenes.
Step three: pursue small claims court or civil action
If the regulator's intervention does not result in a refund, you can sue Beenverified in small claims court for the amount you are owed plus legal costs. Small claims court in Canada accepts cases up to CAD $5,000 to $30,000 (depending on your province) and does not require a lawyer. Yafee recommends consulting a lawyer at this stage to ensure your claim is properly structured, but many consumer lawyers offer free initial consultations.
What happens after you cancel Beenverified
Cancellation is immediate, but you should verify the outcome within a few business days. Cancellation does not mean you lose access to results you have already retrieved; it simply stops future renewal charges and prevents new searches after your access expires.
Verify your cancellation was processed
Within 2-3 business days after you cancel, take these steps to confirm the cancellation is real and complete.
- Check your email inbox (and spam folder) for a cancellation confirmation from Beenverified.
- Log in to your account and attempt to access search or subscription features. If cancelled, you should see a message indicating your access has ended.
- Check your bank or credit card statement 7-10 days later to confirm no new charge appears.
- If a charge does appear after cancellation, contact your bank immediately and reference your cancellation confirmation as evidence.
Monitor your account for unauthorized re-billing
Some companies attempt to re-bill cancelled accounts automatically after 30-60 days, hoping users do not notice. Yafee recommends reviewing your bank statements monthly for at least three months after cancellation. If an unauthorized charge appears, dispute it immediately with your financial institution and inform Beenverified in writing that you have already cancelled and filed a dispute.
Common mistakes to avoid when cancelling Beenverified
Cancellation is straightforward once you know the right steps, but several common errors can delay your refund or leave you without proof. Here is what not to do.
Mistake one: relying on phone calls alone
Phone conversations with customer service representatives leave no written record. If the representative claims they "cancelled" your account verbally but Beenverified later charges you, you have no evidence to support your cancellation request. Always follow up phone conversations with an email confirmation stating: "To confirm our phone call on [date], I request that you email me a written cancellation confirmation for my account ending in [last four digits]." This creates a documented trail.
Mistake two: assuming trial cancellation is automatic
Many users sign up for a free or heavily discounted trial and expect it to cancel automatically. Beenverified does not automatically cancel trials; you must cancel manually before the trial period ends, or you will be charged in full. Set a calendar reminder on the date your trial expires, and cancel at least 24 hours before that date to avoid surprise charges.
Mistake three: deleting confirmation emails or messages
Do not delete any confirmation emails, cancellation messages, or billing statements. Store them in a dedicated email folder or print them. If a dispute arises, these documents are your primary evidence. Many Canadian consumers have lost refund disputes simply because they could not produce proof of their original cancellation request.
Mistake four: ignoring the first unauthorized charge after cancellation
If a charge appears after cancellation, do not ignore it. Contact Beenverified within 48 hours and reference your cancellation confirmation. If they do not refund the charge within 5 business days, dispute it with your bank. Early action prevents the problem from multiplying across multiple billing cycles.
When to keep your Beenverified subscription instead of cancelling
Cancellation is the right choice if you have completed your background check or no longer find value in ongoing searches. However, some users benefit from keeping their subscription active. The following table compares scenarios where cancellation makes sense versus scenarios where retention may be smarter.
| Scenario | Recommendation | Reasoning |
|---|---|---|
| One-time background check completed | Cancel immediately | You have no ongoing need for the service; recurring charges drain your budget |
| Ongoing recruitment or hiring role | Keep active | Background checks are part of your job; annual cost is justified by business use |
| Trial period; you are unsure about the service | Cancel before trial ends | Avoid being charged in full; you can always re-subscribe later |
| Regular people searches for personal reasons | Keep active (or switch to pay-per-search) | Subscription provides better value than individual search fees |
| Unexpected charges; you do not recognize the service | Cancel and dispute immediately | You may have been the victim of unauthorized signup or fraud |
Your next steps and how yafee can help
Cancelling Beenverified is straightforward when you follow the correct process. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover unauthorized charges, and navigate disputes with service providers. Our platform provides step-by-step guidance, template cancellation letters, and links to provincial consumer protection authorities-everything you need to assert your rights.
To cancel Beenverified effectively, choose the method that suits your situation (online account cancellation for speed, registered mail for legal protection), document everything, and follow up within 7 days. If Beenverified refuses to cancel or continues charging, use our guide to file a complaint with your provincial regulator. Yafee's mission is to empower you with knowledge and tools so you stay in control of your subscriptions and your budget.
Visit Yafee today to access free templates, regulatory contact information for your province, and step-by-step cancellation support. Yafee has built a trusted resource for Canadian consumers who demand clarity, fairness, and results when managing their digital subscriptions.
Beenverified contact information for cancellation
Use the following contact details to reach Beenverified directly with your cancellation request.
| Contact method | Details |
|---|---|
| Customer support email | [email protected] |
| Website | beenverified.com (contact form in Help or Support section) |
| Mailing address for registered mail | Check beenverified.com or your subscription confirmation email for current address (often 590 Madison Avenue, New York, NY, but verify before sending registered mail) |
| Phone support | Check your account settings or website; Beenverified may not offer phone support for subscription management |
For the most reliable cancellation, Yafee recommends using registered mail with return receipt as your primary method, followed by email documentation of any verbal or online cancellations. Keep all correspondence in one secure location for at least six months after your final billing date.