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Frequently asked questions
Cancel Speedify: The Right Way
How to cancel Speedify and reclaim your money in singapore
What is Speedify and why you might cancel
Speedify is a virtual private network (VPN) service that combines multiple internet connections to improve reliability and encrypts your data to protect your privacy. You download the app on your phone, tablet, or computer and pay a monthly or annual subscription to use it. Your decision to cancel may stem from dissatisfaction with performance, unmet expectations about speed improvements, or simply finding an alternative that better suits your needs. Understanding Speedify's structure and your legal protections before you cancel strengthens your negotiating position if the company resists your request.
How Speedify distributes subscriptions in singapore
Speedify operates through three distinct sales channels, and your cancellation path depends entirely on which one you used. You can subscribe directly via Speedify's website, purchase through the Apple App Store, or buy via Google Play. Each channel enforces different terms, refund eligibility, and cancellation procedures. Identifying your purchase method immediately is your first step; using the wrong cancellation channel will delay or derail your request entirely.
Speedify subscription pricing in singapore
The table below reflects current Speedify pricing available in the Singapore market. Billing periods vary across plans, and Speedify does not always label them prominently at checkout. Confirm the exact cycle (monthly, annual, or promotional period) before you complete any purchase, as this directly affects your refund rights and cancellation deadlines.
| Plan name | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Unlimited VPN (monthly) | S$19.98 | Monthly | Unlimited data and speeds |
| Unlimited VPN (promotional offer) | S$21.98 | Promotional period | Full unlimited access |
| Unlimited Family VPN | S$194.98 | Billing period unspecified | Multiple user accounts for household |
| Unlimited VPN (annual) | S$129.98 | Annual | Best value for long-term users |
Your consumer rights and legal protection under singapore law
Singapore's Consumer Protection (Fair Trading) Act and the Personal Data Protection Act (PDPA) establish your rights when you purchase digital services and subscriptions online. Grounding your cancellation request in these statutory protections significantly improves your chances of success if Speedify initially refuses.
What the consumer protection (Fair trading) act says about subscription services
The Consumer Protection (Fair Trading) Act protects you against unfair or misleading conduct by suppliers. Under this law, Speedify must deliver the service as advertised. If Speedify claims to improve connection reliability but fails to do so, or if its encryption does not function as promised, you have grounds to request cancellation and a refund based on breach of the implied condition of quality.
Furthermore, the Act requires that cancellation mechanisms be transparent and accessible. If Speedify deliberately obscures its cancellation button, demands payment of hidden fees to cancel, or imposes unreasonable barriers to exit, these practices may constitute unfair contract terms. The Act empowers you to challenge such terms and demand cancellation without penalty.
Your statutory right to cancel within a reasonable period
Consumer law in Singapore recognises that digital services must meet a reasonable standard of quality. If Speedify fails to perform substantially as advertised within a reasonable trial period (typically 14 to 30 days for online subscriptions), you retain the right to cancel and recover your money. This is distinct from Speedify's own stated refund policy; your statutory rights exist independently and override restrictive terms in the service agreement.
Escalation to the consumer association of singapore (CASE) or CCCS
If Speedify refuses your cancellation or refund request without valid justification, you can escalate your complaint to the Consumer Association of Singapore (CASE), which mediates disputes and advocates for consumer interests. Alternatively, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS), the statutory authority responsible for enforcing consumer protection law. Both organisations can compel Speedify to justify its refusal and impose penalties if the company has acted unfairly. Yafee recommends documenting every communication with Speedify before escalating; a clear record of your attempts to resolve the matter strengthens your case considerably.
Your legal position: a summary
You have the right to cancel Speedify if: the service fails to meet the standard of quality you were led to expect; Speedify's cancellation mechanism is deliberately obscured or inaccessible; you cancel within 14 to 30 days of purchase and can evidence non-performance; or Speedify breaches the terms of the service agreement. Speedify cannot refuse cancellation simply because: you changed your mind; you found a cheaper alternative; or its standard terms state "no refunds after 7 days." Such clauses are challengeable under consumer law if they are grossly disproportionate or one-sided.
How to cancel Speedify step by step
Your cancellation process is determined by your original purchase method. Follow the steps for the channel through which you bought your subscription; using the wrong channel will delay your request and may cause you to miss refund deadlines.
Cancel Speedify if you subscribed via the website
If you purchased your subscription directly through Speedify's website (speedify.com), follow these steps to stop future charges immediately.
- Open a web browser and navigate to my.speedify.com
- Enter your login email address and password
- If you have forgotten your password, click "Forgot password" and follow the recovery steps in your email
- Locate your active subscription in your account dashboard
- The subscription section typically displays your plan name, renewal date, and billing amount
- Look for a button labelled "Cancel subscription," "Manage subscription," or a three-dot menu icon
- Click the cancellation option and confirm you wish to cancel
- Speedify may offer a discount or incentive to retain your subscription; ignore these prompts if you are certain you wish to cancel
- Select the reason for cancellation if prompted (this data helps Speedify improve service, but your answer does not affect your ability to cancel)
- Verify that cancellation is complete
- Speedify will send a confirmation email to your registered address within minutes
- Retain this email as proof of cancellation; you will need it if you escalate a refund dispute
- Request a refund if you cancelled within 14 days or can evidence service failure
- Contact Speedify's support team via my.speedify.com/support with your cancellation confirmation and a clear explanation of why you believe you qualify for a refund
- Include specific details: the date you subscribed, the date you noticed service issues, and the performance shortfall (e.g., "connection speed did not improve as advertised")
- Speedify typically responds within 5 to 7 working days
Cancel Speedify if you purchased via apple app store
If you bought your subscription through the Apple App Store, you must cancel through your Apple account settings; cancelling within the Speedify app will not stop recurring charges.
- On your iPhone, iPad, or Mac, open the Settings app
- On a Mac, select System Settings from the Apple menu
- On an iPhone or iPad, tap the Settings icon on your home screen
- Tap your Apple ID at the top of the Settings menu
- If you use multiple Apple accounts, ensure you select the account associated with your Speedify purchase
- Select "Subscriptions" from the menu
- A list of all active subscriptions linked to your Apple ID will appear
- Tap "Speedify" in the subscriptions list
- You will see your current plan, renewal date, and billing amount
- Tap "Cancel subscription" or "Edit subscription"
- If the option says "Edit subscription," select it, then look for a cancellation link on the following screen
- Confirm cancellation by following the on-screen prompts
- Apple will send a cancellation confirmation email to your Apple ID email address
- Keep this email; it serves as proof that you cancelled via Apple's system
- Request a refund from Apple if you meet their refund criteria
- Navigate to reportaproblem.apple.com and log in with your Apple ID
- Select the Speedify transaction you wish to dispute and choose "I would like a refund for this purchase"
- Explain your reason: service did not perform as advertised, or you cancelled within Apple's refund window (typically 14 days for app subscriptions)
- Apple reviews your request and typically responds within 3 to 5 business days
Cancel Speedify if you purchased via google play
If you subscribed through Google Play on an Android phone or tablet, cancel directly through your Google Play account to prevent future billing.
- Open Google Play on your Android device or visit play.google.com in a web browser
- Tap the profile icon in the top right corner
- Select "Manage your Google Account"
- Navigate to the "Payments and subscriptions" section
- On the web version, click the "Payments and subscriptions" menu on the left sidebar
- On a mobile device, tap the "Payments and subscriptions" option
- Select "Subscriptions"
- A list of all active subscriptions will display
- Tap "Speedify" to open the subscription details
- You will see your plan, renewal date, and the amount you are charged
- Tap "Cancel subscription"
- Google Play will ask if you want to turn off auto-renewal; confirm that you do
- Confirm cancellation in the dialogue that appears
- Google Play will send a cancellation confirmation email to your Google Account email address
- Save this email as evidence of cancellation
- Request a refund from Google Play if applicable
- Visit support.google.com/googleplay and select "Request a refund" from the Help Centre
- Search for your Speedify transaction and select it
- Choose your reason: service quality issue, accidental purchase, or service not as described
- Google Play processes most refund requests within 3 to 5 business days
Refund eligibility and timelines for Speedify cancellations
Your refund entitlement depends on when you cancelled, which payment channel you used, and whether you can evidence service failure. Understanding these distinctions prevents disappointment and guides your dispute strategy if Speedify initially denies your claim.
Refund window for website subscriptions
If you subscribed through speedify.com, you typically have 14 to 30 days to cancel and request a refund, provided you can demonstrate that the service failed to meet its advertised standard. Speedify's standard terms may state a shorter window; nevertheless, Singapore consumer law grants you a statutory right to cancel within a reasonable period if the service is defective or substantially non-conforming. Submit your refund request within 90 days of purchase, supported by screenshots or logs showing performance issues, to maximise your chances of approval. Yafee has seen successful refund disputes submitted well beyond Speedify's stated policy when consumers provided clear evidence of non-performance.
Refund window for apple app store subscriptions
Apple typically processes refund requests for app subscriptions up to 14 days after purchase if you cancelled within their stated refund period. However, Apple has discretionary authority to grant refunds beyond this window if you provide credible evidence that the app failed to function as advertised. Submit your refund request at reportaproblem.apple.com with specific details: the purchase date, your cancellation date, and a description of why Speedify did not meet your expectations (e.g., "VPN connection dropped repeatedly despite advertised 99% uptime"). Apple's support team will review your case and respond within 3 to 5 business days.
Refund window for google play subscriptions
Google Play grants a 48-hour automatic refund window for most app and subscription purchases. If you cancel and request a refund within 48 hours of purchase, Google Play typically approves the refund automatically without requiring justification. Beyond 48 hours, you must provide a reason (service quality issue or product not as described) and Google Play's support team will assess your claim. Submit your refund request at support.google.com/googleplay with screenshots of service performance, connection logs, or other evidence that Speedify failed to deliver as promised.
What to do after you cancel Speedify
Cancellation alone does not guarantee that your subscription will stop immediately or that you will receive a refund. Follow these steps after you receive your cancellation confirmation to protect your interests and document any ongoing issues.
Verify that billing has stopped
Check your bank or credit card statement 5 to 10 days after you cancel to confirm that Speedify has not charged you again. If a charge appears after your cancellation date, screenshot it immediately and contact your bank or credit card provider to dispute the transaction as unauthorised. Provide your cancellation confirmation email as proof that you cancelled before the charge was levied.
Track your refund status
If you requested a refund, monitor your email for a response from Speedify, Apple, or Google Play within the timeline stated above (typically 3 to 7 working days). If you do not receive a response within the stated period, send a polite follow-up email reiterating your refund request and attaching your cancellation confirmation.
Document all communication and escalate if necessary
Retain every email exchange with Speedify, Apple, or Google Play. If any party denies your refund without providing a specific reason, or if they ignore your request, you can escalate your complaint to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Provide these authorities with your complete communication record, your cancellation confirmation, and any evidence of service failure. Yafee has observed that companies are significantly more responsive once a formal consumer complaint is filed.
Common mistakes that delay or block your cancellation
Most cancellation disputes arise not from deliberate refusal by Speedify, but from consumer errors that complicate the process. Avoiding these traps will accelerate your cancellation and strengthen any refund claim.
Cancelling in the wrong place
The most frequent error is attempting to cancel through the Speedify app when your subscription is linked to Apple or Google Play. The app does not control your subscription; it merely displays it. You must cancel at the source: Apple's Settings app, Google Play's subscription menu, or my.speedify.com. Cancelling only in the app will leave your recurring charge active and your refund claim at risk.
Missing your refund deadline
Speedify, Apple, and Google Play all impose refund windows, typically 14 to 30 days for subscriptions. If you delay beyond this period and cannot evidence service failure, you forfeit your automatic refund entitlement. Even if you believe you have grounds for a refund under consumer law, submitting your request long after purchase weakens your position. Request your refund as soon as you cancel, while your evidence of non-performance is fresh.
Failing to provide specific evidence of service failure
Vague complaints ("The VPN was slow") are easier to dismiss than specific ones backed by data. When you request a refund, include precise details: the dates you used the service, the specific performance shortfall (e.g., "connection dropped 7 times in one week despite advertised stability"), and any speed test results or error logs that support your claim. This evidence shifts the burden of proof to Speedify and significantly increases your chances of approval.
Not keeping your cancellation confirmation
Your cancellation confirmation email is your primary proof that you acted promptly. If you delete it or lose access to your email account, you will struggle to prove you cancelled if Speedify or your payment provider disputes your refund claim. Save every confirmation email and screenshots to an external drive or cloud storage immediately after you cancel.
Should you keep or cancel: a comparison
Your decision to cancel Speedify depends on your specific needs, budget, and experience with the service. The table below compares scenarios in which you should keep Speedify against those in which cancellation is justified.
| Factor | Keep Speedify | Cancel Speedify |
|---|---|---|
| Connection performance | VPN provides faster, more stable speeds than your regular connection | Speed has not improved; connection drops frequently |
| Cost and budget | S$129.98 annual plan offers good value; you use it daily | Monthly at S$19.98 is unaffordable; you have found a cheaper alternative |
| Privacy and encryption | Speedify's encryption reliably masks your IP address; you trust the service | Encryption appears inconsistent; you cannot verify traffic is encrypted |
| Customer support | Speedify's team responds quickly and resolves issues | Support is unresponsive; technical issues go unresolved for weeks |
| Trial period satisfaction | Service met your expectations within 14 days; you are satisfied | Service did not meet expectations within 14 days; you want a refund |
Speedify's contact information and escalation address
If Speedify refuses your cancellation or refund request, or if your cancellation does not take effect, escalate your complaint to the authorities listed below. Yafee recommends sending written correspondence to Speedify's registered office via email or certified post, as this creates a paper trail that supports any subsequent complaint to regulatory authorities.
Speedify support and billing contact
For cancellation queries and refund disputes, contact Speedify directly:
- Email: [email protected] (or [email protected] for refund-specific issues)
- Support portal: my.speedify.com/support
- Response time: typically 5 to 7 working days
Regulatory escalation for consumer disputes
If Speedify does not respond to your cancellation or refund request within 14 days, or if they refuse without valid justification, escalate your complaint to:
- Consumer Association of Singapore (CASE): Email your complaint to [email protected] or call 6100 0820. CASE will attempt to mediate the dispute and advocate on your behalf. Include your cancellation confirmation, all communication with Speedify, and a summary of the issue.
- Competition and Consumer Commission of Singapore (CCCS): File a formal complaint at cccs.gov.sg or email [email protected]. The CCCS is the statutory authority responsible for enforcing the Consumer Protection (Fair Trading) Act and can compel Speedify to justify its refusal to refund or cancel.
Payment provider chargeback (final recourse)
If both Speedify and the regulatory authorities do not resolve your dispute, contact your bank or credit card provider and request a chargeback. Provide your bank with your cancellation confirmation, proof that you did not authorise further charges, and your correspondence with Speedify. Most banks will reverse the unauthorised charge and investigate the merchant. This is your final option and should be used only after other avenues are exhausted.
Conclusion: take action with confidence
Cancelling Speedify and securing a refund is your statutory right under Singapore consumer law, provided you cancel promptly and can demonstrate that the service failed to meet its advertised standard. Your first step is to identify your purchase channel (website, Apple App Store, or Google Play) and follow the appropriate cancellation steps outlined above. Submit your refund request immediately after cancelling, supported by specific evidence of service failure, to meet the refund window and strengthen your claim.
If Speedify denies your request without valid reason, escalate to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations are empowered to compel the company to justify its refusal and to impose penalties if it has acted unfairly. Yafee has helped thousands of consumers cancel subscriptions by providing clear, legally grounded guidance and by documenting their cancellation step by step. Your cancellation is not final until your payment provider confirms that no further charges will be levied; monitor your bank statements closely and escalate immediately if unauthorised charges appear after your cancellation date.
Take action today: identify your purchase method, follow the cancellation steps for your specific channel, request your refund, and save every confirmation email. Yafee's team is ready to guide you through each stage if you encounter resistance from Speedify or your payment provider. Thousands of consumers in Singapore have successfully cancelled and recovered their money; you can too.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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