Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Speedify, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Speedify in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Speedify
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Speedify subscription with zero hassle
1
Fill in the form
Give us your details and those of your Speedify subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Speedify. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Speedify refuses your cancellation.
Frequently asked questions
Cancel Speedify: The Right Way
How to cancel Speedify and claim your refund in south africa
Why you might be cancelling Speedify
Speedify is a subscription-based VPN service designed to bond multiple internet connections together, promising faster speeds and stability through connection bonding and automatic failover. The service targets streamers, gamers, and everyday users who want redundancy across multiple links. However, many South African users discover the service doesn't deliver the speed improvements advertised, or they simply find it unnecessary for their actual needs. If you've reached that point, you have clear consumer protections under South African law. Yafee has helped thousands of consumers like you navigate this exact situation, so let's get you through the cancellation process with confidence.
Common reasons south africans cancel Speedify
Most cancellations occur because users expect dramatic speed increases that don't materialise in practice. Others realise connection bonding simply isn't relevant to their daily browsing or streaming patterns. Cost accumulation is another major driver, especially when multiple subscriptions compound over time. Some users find cheaper VPN alternatives that meet their actual requirements. Whatever your reason, South African consumer law stands behind you, and Yafee ensures you know exactly how to exercise those rights.
What you should check before cancelling
Locate your original purchase receipt or confirmation email. This document reveals whether you bought directly from Speedify's website or through an app store platform like Apple App Store or Google Play. Your purchase point determines which cancellation process applies to you. Keep this email handy throughout the cancellation process, as you may need it as proof if a dispute arises.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) provides you with enforceable cancellation and refund rights for distance contracts, which includes all online subscriptions purchased from overseas companies.
The 14-day cooling-off period
The CPA grants you a 14-day cooling-off period for distance contracts. This means if you purchased Speedify directly from their website, you can cancel within 14 days of purchase and request a full refund, regardless of whether the service functioned perfectly. You do not need to provide justification. Speedify's own 30-day money-back guarantee actually exceeds this statutory minimum, which strengthens your position further. Consequently, you have at least 30 days to assess whether Speedify meets your needs before committing your money permanently.
Your legal position
If you purchased within 30 days: You qualify for a full refund under both Speedify's own policy and South African consumer law. The company must process this without question. If you purchased more than 30 days ago: You may still have grounds for cancellation if the service failed to meet consumer law standards for fitness for purpose, though refunds become discretionary. In either case, the National Consumer Commission (NCC) handles enforcement if Speedify refuses to comply.
App store purchases and third-party platforms
If you subscribed through Apple App Store or Google Play, your cancellation rights fall under those platforms' terms and conditions, not directly under South African law. However, Apple and Google both operate refund processes that comply with local consumer protections where applicable. Importantly, Speedify cannot process refunds for charges initiated through app stores. Your dispute must go through Apple or Google's own support channels. This distinction is critical, so confirm your purchase platform before proceeding.
Understanding where you purchased matters most
Your cancellation method depends entirely on which platform processed your subscription payment.
Speedify website direct purchases
You manage your entire subscription and cancellation through Speedify's subscription portal at my.speedify.com. This is the fastest route to cancellation and refund. You retain complete control over the process and have immediate email confirmation of your cancellation request.
Apple app store subscriptions
Apple processes all billing and refund requests. You must cancel through the App Store app on your iOS device or through Apple's website. Speedify receives payment but has no authority to process cancellations on Apple's behalf. Apple typically processes refunds within 3 to 5 business days after approval.
Google play store subscriptions
Google handles billing and cancellations for subscriptions purchased on Android devices or through Google Play online. You must cancel through your Google Play account settings. Google processes refunds typically within 1 to 3 business days, though this varies by payment method. Speedify cannot intervene in this process.
How to cancel Speedify if you purchased on their website
This is the most direct cancellation path, and Yafee recommends this method because you maintain a clear audit trail and direct communication with the provider.
Step 1: access your account portal
- Open your web browser and navigate to my.speedify.com, Speedify's subscription management portal.
- Use the exact email address you registered with during purchase.
- Enter your password. If you've forgotten it, click the "Forgot Password" link and reset it before proceeding.
Step 2: log in and locate your subscription details
- You'll arrive at your account dashboard once authentication is complete.
- Look for a section labelled "Subscription", "Plans", "Billing", or "Account Settings". The exact label may vary depending on interface updates.
- Click this section to open your subscription management area.
Step 3: find the cancellation option
- You'll see your current subscription tier and renewal date displayed on this page.
- Locate a button or link that says "Cancel Subscription", "Manage Subscription", or "Edit Plan".
- If you cannot find this immediately, scroll down or check under account settings tabs.
Step 4: confirm your cancellation
- Click the cancellation option. Speedify will display a confirmation page asking you to confirm the cancellation.
- You may see a brief survey asking why you're cancelling. This is optional but helpful for the company's feedback.
- Click "Confirm Cancellation" or the equivalent button to proceed.
Step 5: request your refund if applicable
- After cancellation, look for a refund status message on the confirmation page.
- If your purchase was within 30 days, the page should indicate your eligibility for a full refund.
- Click "Request Refund" or "Apply for Refund" if this option appears.
- If no option appears, contact Speedify support directly using the details provided below.
Step 6: retain your cancellation confirmation
- Speedify will send a cancellation confirmation email to your registered address.
- Download and save this email as a PDF or screenshot. This is your proof of cancellation.
- If you requested a refund, the email should also contain a reference number. Keep this for your records.
- Your access to Speedify will cease at the end of your current billing cycle, unless you purchased a multi-year plan.
How to cancel Speedify if you purchased through apple app store
Apple processes all cancellations and refunds independently, so you must work through Apple's system rather than contacting Speedify directly.
Cancelling on iOS devices
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- Find Speedify in your active subscriptions list.
- Tap "Manage" next to the Speedify subscription.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to confirm the cancellation. Do so.
- You will receive an email confirmation from Apple.
Requesting a refund through apple
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- Find the Speedify transaction you want refunded in your purchase history.
- Click "Report a Problem" next to that transaction.
- Select your reason for the refund request.
- If you purchased within 14 days and haven't used the service substantially, select "Not as Described" or "No Longer Needed".
- Provide a brief explanation if prompted.
- Submit your refund request.
- Apple reviews requests within 24 to 48 hours. You'll receive an email with the outcome.
- Approved refunds typically process to your original payment method within 3 to 5 business days.
How to cancel Speedify if you purchased through google play
Google Play handles all subscription management independently, so your cancellation process occurs entirely within your Google account.
Cancelling on android devices
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions" or "Payments and subscriptions", depending on your device version.
- Find Speedify in your subscriptions list and tap it.
- You'll see your subscription details and renewal date.
- Tap "Cancel subscription" and confirm.
- Google will ask why you're cancelling. This feedback is optional.
- Confirm the cancellation by tapping the final confirmation button.
Requesting a refund through google play
- Visit play.google.com and sign into your Google account.
- Navigate to your account settings and select "Payments and subscriptions".
- Choose "Order history".
- Find your Speedify charge in the list and click it.
- A details panel will open showing the transaction.
- Click "Report a problem" and select your reason.
- If within 14 days and unused, select "Item not as described" or "Unwanted subscription".
- Provide a brief explanation of your issue.
- Submit your request and await Google's response.
- Google typically responds within 24 to 48 hours.
- If approved, your refund reaches your payment method within 1 to 3 business days.
Refund processing and timeline expectations
Understanding when your money returns is essential for your financial planning.
Direct Speedify website refunds
Speedify typically processes refunds within 5 to 10 business days of approval. The money then travels to your original payment method. If you paid by credit card, your card issuer takes 1 to 3 additional business days to credit your account. Debit card refunds occasionally take longer, sometimes up to 7 business days after Speedify's initial processing. Bank transfers can vary significantly depending on both Speedify's bank and your own bank's processing speed.
Apple app store refunds
Apple's process typically takes 3 to 5 business days from approval to credit. This timeline applies whether you used a credit card, debit card, or Apple Gift Card credit. In rare cases, particularly if your payment method is from outside South Africa or processed through an unusual route, refunds can take up to 10 business days.
Google play refunds
Google processes refunds faster than Apple in most cases, typically within 1 to 3 business days of approval. Your original payment method receives the credit during this window. Credit cards usually reflect the refund within 1 to 2 days, while bank transfers may require up to 5 business days depending on your bank's processing speed.
What happens after you cancel Speedify
Cancellation doesn't end your access immediately in all cases, so understand your exact timeline.
Your access during the cancellation period
When you cancel Speedify, your access typically continues until the end of your current billing cycle. If you paid monthly and cancel on the 15th of the month, you retain access until the last day of that month. For annual plans, you retain access for the remainder of that year, even after cancellation. This is standard across software subscriptions and provides you with full value for your current payment.
Checking your cancellation status
Log back into my.speedify.com (if you cancelled on their website) to confirm your subscription shows as "Cancelled" or "Pending Cancellation". The status page should display your final access date. For app store cancellations, check your Apple or Google account's subscription list to confirm Speedify no longer appears in active subscriptions.
Protecting yourself after cancellation
Some users report accidental re-subscription after cancellation. To prevent this, remove Speedify's stored payment method from your app store account if possible. Furthermore, delete the Speedify app from your device after cancellation to avoid inadvertent reinstallation and re-subscription. If you notice an unexpected charge after cancellation, contact support immediately with your cancellation confirmation email as evidence.
Comparison of Speedify pricing and refund terms
| Plan type | Monthly cost (ZAR) | Annual cost (ZAR) | Refund window | Cancellation ease |
|---|---|---|---|---|
| Monthly direct website | R99 to R199 | N/A | 30 days | Very easy |
| Annual direct website | N/A | R599 to R999 | 30 days | Easy |
| Apple App Store (monthly) | R119 to R219 | N/A | 14 days (statutory) | Moderate (Apple process) |
| Google Play (monthly) | R119 to R219 | N/A | 14 days (statutory) | Moderate (Google process) |
| Free trial conversions | Varies | Varies | 30 days | Easy (usually) |
Common mistakes to avoid during cancellation
Most cancellation problems stem from simple oversights, and recognising these traps now protects you from frustration and unnecessary delays.
Mistake 1: cancelling from the wrong account
If you have multiple email addresses or Apple IDs, you might attempt to cancel from an account that didn't purchase the subscription. Verify which email and account you used at purchase by checking your original confirmation email. Log in to that specific account before initiating cancellation. If you switched devices between purchase and cancellation, confirm you're accessing the same account ecosystem (Apple to Apple, Google to Google, Speedify to Speedify).
Mistake 2: not requesting a refund separately from cancellation
Cancellation and refunds are two separate actions in most systems. Simply cancelling Speedify's subscription does not automatically trigger a refund if you're within the refund window. After confirming cancellation, you must explicitly request a refund through the portal, Apple's system, or Google's system. Yafee recommends doing this immediately after cancellation to avoid missing the refund deadline.
Mistake 3: losing your confirmation email
Your cancellation and refund request confirmation emails are your only proof if a dispute arises. Save these immediately to a separate folder or cloud storage. If Speedify or an app store disputes your cancellation or refund claim later, these emails become your evidence. Without them, proving you cancelled becomes difficult.
Mistake 4: cancelling on the last day of a renewal cycle
If you cancel just before your subscription auto-renews, the renewal might still process depending on the exact timing. Cancel at least 2 to 3 days before your renewal date to ensure the system catches your cancellation before charging you again. Check your renewal date before you begin the cancellation process.
Mistake 5: forgetting to remove saved payment methods
After cancellation, old payment methods saved with Apple, Google, or Speedify's systems can trigger re-subscription if you reinstall the app or access the platform. Remove Speedify as a saved payment option from these accounts after cancellation, or update your stored card details to one that no longer exists, if you're especially cautious.
If Speedify refuses to cancel or refund
The company rarely refuses, but if they do, South African consumer law stands firmly in your corner.
Your escalation options
If Speedify denies your refund request without legitimate reason, contact the National Consumer Commission (NCC), South Africa's official consumer protection authority. The NCC handles complaints about non-compliance with the Consumer Protection Act. You can file a complaint online at www.ncc.org.za or contact them directly. Provide your cancellation confirmation email, proof of purchase, and a clear explanation of what happened.
For app store disputes, Apple and Google have their own appeals processes. If you disagree with their refund decision, request an appeal through their support systems before escalating to the NCC. Nevertheless, if all parties refuse and you believe the service was genuinely not fit for purpose, the NCC will investigate.
Keeping records for disputes
Save every email exchange, screenshot, and cancellation confirmation. Yafee emphasises that documentation is your strongest tool in any dispute. Screenshot your account dashboard showing the cancellation, save email confirmations, and retain your original purchase receipt. If months pass and you still haven't received a refund, this evidence allows you to lodge a formal complaint with the NCC backed by proof.
Key actions and final checklist
| Action | Deadline | Priority |
|---|---|---|
| Identify your purchase platform (website, Apple, Google) | Immediately | Critical |
| Initiate cancellation through the correct platform | Within 30 days (Speedify) or 14 days (app stores) | Critical |
| Request refund if within refund window | Within refund deadline | High |
| Save all confirmation emails and screenshots | Within 24 hours of cancellation | High |
| Verify cancellation status in your account | Within 3 days | Medium |
| Track refund processing and notify bank if delayed beyond stated timeframe | Within 15 business days | Medium |
Getting help with your cancellation
If you encounter technical issues during cancellation, Yafee recommends reaching out to Speedify support directly. Connectify, Inc., the developer of Speedify, operates from their Philadelphia headquarters and maintains support channels for international customers, including those in South Africa. Their mailing address is 601 Spring Garden Street, 3rd Floor, Philadelphia, PA 19123, United States. However, most issues resolve faster through their online support portal or live chat, which you'll find on the Speedify website. Yafee has helped thousands of consumers navigate these cancellation processes, and in most cases, issues resolve within 24 to 48 hours of contacting support with your account details and cancellation confirmation.
Whether you're cancelling due to unmet speed expectations, cost concerns, or simply finding an alternative service, South African consumer law protects your interests. You have a clear legal right to cancel and claim refunds under the Consumer Protection Act and your purchase platform's own policies. Follow the procedural steps outlined in this guide, retain all confirmations, and escalate to the National Consumer Commission if necessary. Yafee remains committed to ensuring every South African consumer understands and exercises these rights. Your cancellation should proceed smoothly from start to finish.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Speedify?
Join over 30,000 users who already trust us.