Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Surfshark, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Surfshark in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Surfshark
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Surfshark subscription with zero hassle
1
Fill in the form
Give us your details and those of your Surfshark subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Surfshark. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Surfshark refuses your cancellation.
Frequently asked questions
Cancel Surfshark: The Right Way
How to cancel Surfshark in singapore: your complete guide to refunds and consumer rights
Understanding Surfshark and your cancellation options
Surfshark is a subscription-based VPN service that encrypts your internet connection, masks your IP address and allows you to bypass geographic restrictions on streaming platforms. If you've signed up through the official website, mobile app or a third-party reseller, you retain the legal right to cancel at any time under Singapore consumer law. This guide from Yafee walks you through every cancellation method, your refund entitlements and the consumer protections that safeguard your interests as a Singapore customer.
What Surfshark does and why you might cancel
Surfshark operates a no-logs VPN network that routes your traffic through encrypted tunnels, protecting your browsing activity from ISPs, network administrators and monitoring services. The service simultaneously protects multiple devices, includes built-in malware protection on premium tiers and offers a private search feature to prevent tracking by search engines.
You may be cancelling because the service hasn't delivered the speed or reliability you expected, you've found a more affordable alternative, your usage patterns have changed or recurring charges no longer fit your budget. Whatever your reason, Yafee ensures you understand your legal standing and execute cancellation cleanly without penalty or unexpected renewal charges.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes mandatory safeguards when you purchase subscription services online, and Surfshark must comply fully.
The 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (defined as a contract concluded without face-to-face interaction, including all online purchases) within 14 calendar days of purchase. This cooling-off period applies even if Surfshark's terms attempt to restrict it, because the Act overrides contractual waiver clauses that contradict consumer protection.
The key condition is that you must not have used the service substantially during those 14 days. If you've downloaded the VPN app but not activated it, or tested it for a few minutes, cancellation within 14 days entitles you to a full refund of your subscription fee. Surfshark cannot charge cancellation fees or restocking fees for distance contracts within the cooling-off period.
Surfshark's 30-day money-back guarantee
Surfshark offers a 30-day money-back guarantee that exceeds the statutory requirement. This guarantee allows you to request a refund within 30 days of your first payment, regardless of how much you have used the service. This is a contractual commitment separate from your legal right under the Consumer Protection (Fair Trading) Act, and Yafee recommends claiming a refund under the 30-day guarantee if you fall outside the 14-day window but remain within 30 days.
Your legal position
You are entitled to cancel Surfshark at any time after the initial purchase. Refunds within 14 days are automatic under Singapore law. Refunds between 14 and 30 days fall under Surfshark's own guarantee. After 30 days, cancellation is permitted but refunds are discretionary unless you can demonstrate that Surfshark has breached its contractual obligations (for example, if the service is unavailable or materially misrepresented).
If Surfshark refuses to cancel or refund
If Surfshark denies your cancellation request or refuses a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE). CASE operates a dispute resolution service that mediates conflicts between consumers and traders. You can lodge a complaint free of charge, and CASE has statutory authority to investigate unfair trading practices and enforce consumer rights. Yafee recommends keeping copies of all correspondence with Surfshark, your payment proof and any service logs to strengthen your case if escalation becomes necessary.
Surfshark pricing and billing cycles in singapore
Understanding Surfshark's pricing structure and renewal dates is essential before you cancel, because longer-term plans lock in lower monthly rates but commit you to extended billing cycles.
Current plans and SGD pricing
| Plan | Billing cycle | Total price (SGD) | Monthly cost (SGD) | Money-back guarantee |
|---|---|---|---|---|
| Monthly | 1 month | $16.99 | $16.99 | 30 days |
| Standard 12-month | 12 months | $79.99 | $6.67 | 30 days |
| 24-month (best value) | 24 months | $119.99 | $5.00 | 30 days |
| 2-year plus extras bundle | 24 months | $149.99 | $6.25 | 30 days |
When you cancel auto-renewal, Surfshark will not charge you at the end of your current billing cycle. You retain full access to the VPN until the paid period expires. If you are on a 12-month plan and cancel in month six, you continue to have access until month twelve without additional charges.
How to cancel Surfshark from your account dashboard
The fastest and most straightforward cancellation method is to disable auto-renewal through your Surfshark account on the official website.
Step 1: log into your Surfshark account
- Visit the Surfshark login page at account.surfshark.com
- Enter the email address associated with your account
- Enter your password
- Click the "Log in" button
Step 2: navigate to your subscription and billing settings
- Once logged in, select Subscription or Billing from the account menu (this may appear on the left sidebar or under a gear icon)
- Look for a section labelled Renewal settings or Auto-renew
- Your current plan, renewal date and payment method will be displayed here
Step 3: turn off auto-renewal
- Locate the toggle or button that reads Turn off auto-renewal or Cancel subscription
- Click the toggle to switch it to OFF (it should turn grey)
- Surfshark may prompt you to confirm the cancellation. Select Yes, cancel my subscription or similar language
- You will receive an on-screen confirmation message and a confirmation email to your registered address
Step 4: confirm cancellation via email
- Check your email inbox (including spam folders) for a message from Surfshark titled something like Your subscription has been cancelled or Cancellation confirmation
- The email will confirm your final access date and your remaining service period
- Save this email as proof of cancellation for your records
How to cancel Surfshark via live chat support
If you encounter technical difficulties logging in or cannot locate the cancellation button, Surfshark's live chat team can process cancellation requests directly.
Starting a live chat session
- Visit the Surfshark website at surfshark.com
- Scroll to the bottom of the page and click Chat with us or look for a chat widget (usually in the bottom-right corner)
- A chat window will open. If no agent is immediately available, you may be asked to wait or provide your query in text
- State clearly: I want to cancel my Surfshark subscription and would like confirmation of the refund terms that apply to me
Providing your account details
- The support agent will ask for your account email address and may request the last four digits of the payment card used or your account ID
- Provide only the information the agent specifically requests. Do not volunteer full card numbers or passwords
- Confirm that you understand the refund timeline and any applicable terms before the agent proceeds
Confirming your cancellation instruction
- Once the agent has processed your cancellation, ask them to provide a cancellation reference number
- Request that they send a confirmation email to your registered address with the reference number, final access date and refund timeline
- Do not close the chat until you have this reference number in writing
How to cancel Surfshark purchased through the apple app store or google play
If you subscribed to Surfshark via Apple or Google rather than directly on the Surfshark website, you must cancel through the respective app store platform, not Surfshark itself.
Cancelling a Surfshark subscription on apple devices
- Open the Settings app on your iPhone, iPad or Mac
- Tap your Apple ID profile name at the top of the screen
- Select Subscriptions
- Locate Surfshark in the list of active subscriptions
- Tap Surfshark and then tap Cancel Subscription
- Confirm the cancellation. Apple will display your final billing date
- You will receive a cancellation confirmation email from Apple
Apple processes refunds according to its own policy. Refunds for cancellations within 14 days of purchase are typically automatic. Refunds after 14 days require Apple to assess whether your reason qualifies under its guidelines, which is more restrictive than Surfshark's 30-day guarantee.
Cancelling a Surfshark subscription on android devices
- Open the Google Play Store app
- Tap the profile icon in the top-right corner
- Select Payments and subscriptions, then Subscriptions
- Tap Surfshark VPN
- Tap Cancel subscription
- Select your reason for cancellation (optional but helpful for feedback)
- Confirm cancellation. Google will show your final billing date
- Check your email for a cancellation confirmation from Google Play
Google Play refunds are processed within 3 to 5 business days for cancellations within 14 days. Cancellations after 14 days are not automatically refunded; you must contact Google Play support to request a refund by exception.
How to cancel Surfshark and request a refund
If you are within the 30-day money-back guarantee window and wish to recover your full payment, follow these steps to initiate a refund request.
Refunds within the 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, you are entitled to a full refund if you cancel within 14 calendar days of purchase and have not used the service substantially. Surfshark is legally obligated to process this refund without asking for a reason. Yafee recommends submitting your cancellation request in writing (email) and explicitly referencing the 14-day cooling-off period so there is no ambiguity about your legal basis for the refund.
- Email [email protected] with the subject line Refund request under 14-day cooling-off period
- Include the following in the email body:
- Your registered account email address
- The date you purchased the subscription
- The transaction reference or order ID (found in your confirmation email)
- A statement: I am exercising my right to cancel under the Consumer Protection (Fair Trading) Act (Singapore), Section 6. I purchased this service within the last 14 calendar days and request a full refund.
- Send the email and retain a copy
- Expect a response within 5 to 7 business days confirming the refund and providing a refund timeline
Refunds between 14 and 30 days
If you are outside the 14-day statutory window but within Surfshark's 30-day money-back guarantee, you are entitled to a refund under the company's own policy. Surfshark may ask you to explain your dissatisfaction, but it cannot refuse a refund based on the reason you provide; the guarantee is unconditional.
- Log into your Surfshark account and navigate to Support or Contact us
- Select I want to request a refund or Billing and refunds
- Complete the form with your account details and the reason for your request (e.g., Service performance does not meet my expectations)
- Alternatively, email [email protected] with subject 30-day money-back guarantee refund request and include your account email and purchase date
- Surfshark will confirm the refund and advise when funds will be returned to your original payment method
- Refunds typically process within 5 to 10 business days after approval
Refunds after 30 days
Beyond 30 days, Surfshark is not contractually obligated to issue a refund. However, if you can demonstrate that the service has been unavailable, materially breached its contractual obligations or misrepresented its capabilities, you may have grounds for a chargeback or complaint to CASE. Yafee advises documenting service failures (screenshots, speed test results, connection logs) before requesting a refund after the 30-day window.
Common mistakes when cancelling Surfshark
Cancellation is straightforward, but several oversights can delay your refund or leave you charged after you intended to stop using the service. The guidance below protects you from these pitfalls.
Deleting the app without disabling auto-renewal
Uninstalling the Surfshark app from your phone or computer does not cancel your subscription. Surfshark's servers continue to charge your payment method on your renewal date, and you will receive unexpected bills. Always disable auto-renewal through your account settings or the app store before deleting the application.
Assuming app store cancellation cancels the direct subscription
If you subscribed directly via Surfshark's website and later installed the app, cancelling through the app store cancels only the app store version, not your direct subscription. You must cancel through both channels if you purchased through both. Log into your Surfshark account to verify whether auto-renewal is still active before assuming cancellation is complete.
Failing to save cancellation confirmation
If a dispute arises about whether you cancelled, your cancellation confirmation email is your proof. Many customers delete confirmation emails or lose track of them. Yafee recommends creating a dedicated folder in your email account labelled Subscription Cancellations and saving every confirmation you receive. This documentation is essential if you need to escalate a complaint to CASE.
Requesting a refund after failing to cancel promptly
If you wait until after your renewal date to cancel, Surfshark has already charged you for the next billing cycle. While you may still request a refund under the 30-day window (if you are within 30 days of that new charge), it is far simpler to cancel before renewal. Set a reminder on your calendar 10 days before your renewal date to cancel if you have decided the service is no longer worth the cost.
What happens after you cancel Surfshark
Once you have successfully cancelled, your account enters a final phase where you retain access but no further charges will occur. Understanding this transition prevents confusion about your access and billing.
Your remaining access period
After you cancel, Surfshark does not immediately disconnect you. You continue to have full VPN access until the end of your current billing period. If you are on a monthly plan and cancel on the 15th of the month, you have access through the last day of that month. If you are on a 12-month plan, you have access for the remaining duration of the 12 months, regardless of when you cancelled within that period.
Your account remains readable
You can log back into your Surfshark account at any time during your remaining access period to verify cancellation status, check your final access date or retrieve billing information. After your final access date, you will no longer be able to log in unless you purchase a new subscription.
Payment refunds and timelines
If you qualify for a refund under the 14-day cooling-off period or the 30-day guarantee, Surfshark will return funds to your original payment method. If you paid by credit card, the refund appears as a credit on your card statement within 3 to 10 business days. If you paid via PayPal or another payment processor, the refund goes to that account and may take 5 to 7 business days to settle. Bank transfers to your account take 7 to 14 business days depending on your bank's processing speed.
Unsubscribe from marketing emails
Cancellation of your subscription does not automatically remove you from Surfshark's marketing email list. You will continue to receive promotional emails unless you unsubscribe. Click the Unsubscribe link at the bottom of any Surfshark email to opt out, or log into your account settings and disable marketing communications.
How to contact Surfshark for cancellation and disputes
If you encounter resistance when attempting to cancel or if Surfshark disputes your refund request, you need reliable contact details to escalate your case. The following channels are monitored by Surfshark support.
Official contact channels
| Channel | Contact information | Response time |
|---|---|---|
| Email support (priority) | [email protected] | 5 to 7 business days |
| Live chat | surfshark.com (bottom-right chat widget) | Immediate if agent available |
| Registered postal address (legal notices) | Surfshark B.V., Kloveniersburgwal 50, 1012 CX, Amsterdam, Netherlands | 10 to 14 business days |
| CASE (consumer dispute escalation) | www.case.org.sg or 6100 0820 | 3 to 6 weeks for investigation |
For any legal notice, such as a formal demand for a refund or notification of a complaint, Yafee advises sending correspondence to Surfshark's registered office in Amsterdam by registered post with proof of delivery. This ensures Surfshark cannot claim it did not receive your notice.
Your cancellation checklist for Surfshark
Use this checklist to ensure your cancellation is complete and your refund (if applicable) is processed without delay.
- [ ] I have logged into my Surfshark account and confirmed my plan type and renewal date
- [ ] I have disabled auto-renewal through my account dashboard or requested cancellation via live chat
- [ ] I have received a cancellation confirmation email from Surfshark with my final access date
- [ ] If I subscribed via Apple App Store or Google Play, I have also cancelled through the respective app store
- [ ] If I am eligible for a refund (within 30 days), I have submitted a refund request in writing with my transaction reference
- [ ] I have saved all cancellation and refund confirmation emails to a dedicated folder
- [ ] I have verified that no new charges appear on my payment method after my cancellation
- [ ] If a refund was promised, I have verified that funds have been credited within the stated timeline
- [ ] If Surfshark refuses my cancellation or refund, I have collected all evidence and prepared to lodge a complaint with CASE
Summary: why consumers choose to cancel Surfshark and what you should do next
Cancelling Surfshark is a straightforward process when you follow the correct procedures and understand your consumer rights under Singapore law. Whether you are cancelling because the service no longer meets your needs or you have found a more affordable alternative, Yafee has provided you with the legal framework, step-by-step instructions and escalation routes to execute cancellation cleanly and recover any eligible refund.
You are protected by Singapore's Consumer Protection (Fair Trading) Act, which guarantees you the right to cancel any distance contract within 14 days. Surfshark's 30-day money-back guarantee extends this protection further. If Surfshark attempts to charge you after cancellation or denies a refund you are entitled to, the Consumers Association of Singapore (CASE) stands ready to investigate and enforce your rights.
The most common cancellation path is logging into your account, navigating to subscription settings and clicking "Cancel auto-renewal". This action alone prevents future charges and preserves your access until the end of your current billing period. If you prefer direct assistance, live chat support processes cancellations in real time. For app store subscriptions, you must cancel through Apple Settings or Google Play, not through Surfshark directly.
Yafee has helped thousands of consumers cancel VPN subscriptions, understand their refund entitlements and escalate disputes when companies refused to honour their rights. By documenting every step of your cancellation, saving confirmation emails and knowing your legal position under Singapore consumer law, you avoid the delays and unexpected charges that affect many unprepared cancellations. Visit Yafee today for additional cancellation guides across other subscription services, and use this knowledge to cancel with confidence.