Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Expressvpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Expressvpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Expressvpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Expressvpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Expressvpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Expressvpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Expressvpn refuses your cancellation.
Frequently asked questions
Cancel ExpressVPN: The Right Way
How to cancel ExpressVPN in singapore and reclaim your digital privacy
Why you might want to cancel ExpressVPN
ExpressVPN is a subscription-based virtual private network service that encrypts your internet traffic and masks your IP address across phones, tablets, computers and browsers. Many Singapore subscribers use it legitimately to enhance online privacy, access region-restricted content, and secure connections on public WiFi networks. However, circumstances change. You may have discovered a more cost-effective alternative, found you no longer require the service, or spotted unexpected charges on your bank statement. Whatever your reason, understanding your cancellation rights under Singapore consumer law is essential before you proceed.
Your legal position under singapore consumer protection law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you explicit rights when cancelling paid digital services. This legislation applies to ExpressVPN subscriptions purchased by Singapore residents, regardless of whether the company is incorporated overseas.
Right to cancel within 14 days
The Consumer Protection (Fair Trading) Act establishes a 14-day cooling-off period for distance contracts (online purchases). You have the right to cancel your ExpressVPN subscription within 14 days of purchase without providing a reason, provided you have not substantially used the service. Yafee advises you to retain your original purchase receipt and confirmation email as evidence of your purchase date, as this triggers the 14-day window.
If you purchased through the Apple App Store or Google Play Store, the cooling-off period begins on the date you first download and activate the app, not the date of payment authorization.
Money-back guarantee versus statutory right to cancel
ExpressVPN advertises a 30-day money-back guarantee. Under Singapore consumer law, this guarantee operates separately from your statutory 14-day cancellation right. You may cancel under either provision: invoke the 14-day cooling-off right first if you have used the service minimally, or exercise the 30-day money-back guarantee if you prefer. Both remedies exist, though only one applies to your specific purchase date and usage pattern.
Consequently, your strongest legal position is to cancel within 14 days and cite the Consumer Protection (Fair Trading) Act directly. If the company disputes your refund, you can escalate to the Consumers Association of Singapore (CASE), which administers consumer complaints and mediates disputes at no cost to you.
Your protection if charges continue after cancellation
Once you submit a valid cancellation request, the company must cease all automatic recurring charges on your payment method within one billing cycle. If ExpressVPN continues to charge you after your cancellation is confirmed, this constitutes an unfair contract term under the CPFTA. Yafee recommends documenting every unauthorized charge by taking screenshots of your bank statement and saving your cancellation confirmation email. You can then lodge a complaint with CASE or dispute the charges directly with your bank or credit card issuer.
Where you purchased ExpressVPN and how it affects cancellation
Your cancellation method depends entirely on which platform processed your payment. Each channel-website, Apple App Store, Google Play, or third-party payment processors-follows different cancellation and refund timelines.
Direct website purchase (expressvpn.com)
If you subscribed directly through the ExpressVPN website using a credit card, debit card, PayPal, Apple Pay, or Google Pay, you cancel through your ExpressVPN account dashboard.
- Open your web browser and navigate to the ExpressVPN website (expressvpn.com).
- Sign in to your account using your registered email address and password.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email.
- Locate the "Manage subscriptions" or "Billing" section in your account settings.
- Select your active subscription plan and click "Cancel subscription" or "Downgrade plan".
- Review the cancellation terms. ExpressVPN will confirm your access ceases at the end of your current billing cycle.
- Confirm cancellation. You will receive a confirmation email within 5 minutes to your registered email address.
- Save this confirmation email. You need it as evidence if you later dispute any charges or claim your refund.
Refunds for direct website purchases are processed to your original payment method within 5 to 10 business days after cancellation confirmation, provided you cancelled within the 30-day money-back window or the 14-day cooling-off period.
Apple app store subscription (iOS)
If you subscribed via the Apple App Store (on iPhone, iPad, or Mac), you must cancel through your Apple account settings, not through ExpressVPN's website.
- Open the Settings app on your Apple device.
- Tap "Tap your name" at the top of the screen.
- Select "Subscriptions".
- Locate "ExpressVPN" in the list of active subscriptions.
- Tap "ExpressVPN" and then tap "Cancel Subscription".
- Confirm cancellation. Apple will send a cancellation confirmation email to your registered Apple ID email address.
Apple will cease charges at the end of your current billing period. Refunds under the App Store's terms are processed by Apple, not by ExpressVPN directly. If you are within 14 days of purchase and have barely used the app, you may also request a refund directly from Apple by visiting reportaproblem.apple.com and selecting "I'd like a refund for this purchase".
Google play store subscription (Android)
If you subscribed via the Google Play Store, cancel through your Google account, not through ExpressVPN's website or the app itself.
- Open the Google Play app on your Android device, or visit play.google.com on any browser.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Select "ExpressVPN" from the list.
- Tap "Cancel subscription" and confirm.
- Google will send a cancellation confirmation to your registered Google account email within 2 hours.
Google Play will stop charging you at the end of your current billing cycle. If you purchased within the last 14 days and have not substantially used the app, you can request a refund directly through the Play Store by selecting "Refund" instead of "Cancel subscription".
Third-party payment processors (Bitcoin, paymentwall)
If you paid ExpressVPN using Bitcoin or a third-party processor such as Paymentwall or Alipay, you must cancel through the ExpressVPN website account dashboard (see the direct website section above). These payment channels do not offer automated cancellation through the processor itself.
Refunds for cryptocurrency payments are more complex. Bitcoin and other digital asset transactions cannot be reversed once confirmed. However, Yafee advises you to contact ExpressVPN support directly and cite your cancellation request within 14 days of purchase. The company may issue a credit to your ExpressVPN account or process a refund to an alternative payment method at their discretion.
Pricing and billing cycles in singapore
Understanding what you pay each month or year helps you decide whether cancellation or downgrading serves your needs better.
Current subscription plans and prices (SGD)
| Plan | Price (SGD) | Billing cycle | Cost per month equivalent |
|---|---|---|---|
| 1-week trial | S$14.98 | Weekly auto-renewal | S$64.25 |
| 1-month plan | S$17.48 | Monthly auto-renewal | S$17.48 |
| 12-month plan (discounted) | S$108.98 | Annual auto-renewal | S$9.08 |
| 12-month plan (standard) | S$134.98 | Annual auto-renewal | S$11.25 |
If you are on a 12-month annual plan, cancelling before month 6 may qualify you for a refund under the 30-day money-back guarantee or the 14-day cooling-off period. Beyond these windows, you retain access until the end of your paid billing cycle, but you forfeit any refund of unused months unless ExpressVPN explicitly agrees to a pro-rata refund.
Step-by-step cancellation procedure
Follow this unified procedure regardless of where you purchased to ensure your cancellation is processed correctly and no charges recur.
Step 1: locate your original purchase confirmation
Retrieve the email confirmation you received when you first subscribed to ExpressVPN. This email contains your purchase date, plan type, billing cycle, and any initial payment amount. This document proves when your 14-day cooling-off period and 30-day money-back guarantee began. Store this email in a dedicated folder for future reference.
Step 2: check your refund eligibility
Calculate whether your cancellation falls within the 14-day cooling-off period or the 30-day money-back guarantee. If you purchased on 1 September, your 14-day window closes on 15 September and your 30-day window closes on 1 October. You retain stronger statutory rights (full refund without reason) if you act within 14 days. After 14 days, you fall back on ExpressVPN's voluntary 30-day guarantee, which applies only if you can demonstrate minimal service usage.
Step 3: cancel through your platform
Use the cancellation steps specific to your purchase platform outlined in the previous section. Website users, Apple App Store subscribers, and Google Play users each follow distinct procedures. Yafee emphasises that you must cancel through the exact platform where you purchased; cancelling through the ExpressVPN website will not cancel an App Store subscription, and vice versa.
Step 4: capture your cancellation confirmation
Take a screenshot or download your cancellation confirmation as soon as you receive it. This confirmation will include a cancellation date, reference number, and confirmation that your subscription will not renew. Do not delete this email from your inbox.
Step 5: monitor your bank statement
Check your bank statement or credit card statement within 7 days of cancellation to verify that no new charges appear. If ExpressVPN continues to charge you after your confirmed cancellation, you have clear evidence of an unauthorized transaction.
Step 6: request your refund (if eligible)
If you cancelled within 14 days or the 30-day money-back guarantee, contact ExpressVPN support at [email protected] with your cancellation confirmation and purchase receipt. State your request clearly: "I cancelled my subscription on [date] within the 14-day cooling-off period under Singapore consumer law. Please refund my payment to my original payment method." Yafee recommends sending this request by email to create a written record.
What happens after you cancel
Cancellation is not instantaneous; ExpressVPN operates on billing cycles. Understanding the post-cancellation timeline prevents surprise charges or account-access issues.
Access after cancellation
You retain full access to ExpressVPN until the end of your current billing cycle. If your next renewal date is 15 October and you cancel on 1 October, you can use the VPN until 14 October at 23:59. On 15 October, your account will lock and you cannot reconnect until you reactivate your subscription.
Refund timeline
Direct website refunds process to your original payment method within 5 to 10 business days. App Store refunds are processed by Apple and may take 5 to 7 business days. Google Play refunds are processed by Google and typically appear within 3 to 5 business days. Cryptocurrency payments cannot be refunded to your Bitcoin wallet; ExpressVPN must issue a refund to an alternative payment method or account credit, which can take 10 to 15 business days.
Data and account deletion
Cancelling your subscription does not automatically delete your ExpressVPN account or personal data. Your account remains on file. If you want ExpressVPN to delete your account, email [email protected] and request "account deletion under Singapore Personal Data Protection Act". The company must comply with this request within 30 days and confirm deletion by email.
Common mistakes to avoid during cancellation
Most cancellation delays and lost refunds stem from easily preventable errors. Stay alert to protect yourself.
Cancelling through the wrong platform
If you subscribed via the Apple App Store but attempt to cancel through the ExpressVPN website, your cancellation request will be rejected. The website will show no active subscription to cancel because the App Store manages the subscription, not ExpressVPN. You must cancel exactly where you paid. Check your original confirmation email to identify your purchase platform, then follow the corresponding cancellation steps above.
Missing the 14-day and 30-day windows
Once you exceed 14 days, you lose your statutory right to cancel without justification under the Consumer Protection (Fair Trading) Act. Once you exceed 30 days, you forfeit ExpressVPN's voluntary money-back guarantee. After both windows close, you can still cancel, but you will not receive a refund unless you can prove the service is faulty or the company breached contract. Calculate your deadlines immediately upon purchase. Yafee recommends setting a phone reminder for day 10 if you are uncertain whether to keep the service.
Not saving your confirmation emails
If you delete your cancellation confirmation or cannot retrieve your purchase receipt, you cannot prove the date you subscribed or when you cancelled. Without this evidence, CASE cannot mediate a refund dispute, and your bank will struggle to reverse unauthorized charges. Save all subscription-related emails to a dedicated folder and back them up to your cloud storage.
Confusing cancellation with downgrade
ExpressVPN allows you to downgrade from a premium plan to a basic plan without cancelling your subscription entirely. If you click "Downgrade plan" instead of "Cancel subscription", your account will remain active on a lower-tier plan and charges will continue. Ensure you select "Cancel subscription", not "Downgrade".
Ignoring unauthorized charges after cancellation
If you receive a charge after your confirmed cancellation date, do not ignore it. Contact your bank or credit card issuer within 30 days and dispute the charge as unauthorized. Simultaneously, email ExpressVPN support with your cancellation confirmation and the disputed transaction. Your bank can reverse unauthorized charges and issue a provisional credit while investigating, whereas manual requests to ExpressVPN may take weeks.
Escalation: what to do if ExpressVPN refuses to refund you
If ExpressVPN rejects your refund claim or fails to respond to your request within 14 days, your next step is formal escalation to Singapore's consumer authority.
Lodge a complaint with the consumers association of singapore (CASE)
The Consumers Association of Singapore is the official body that investigates consumer complaints and mediates disputes with traders under the Consumer Protection (Fair Trading) Act. You can lodge a complaint at www.case.org.sg online, by phone (6100 0315), or in person at their office in Tampines. You do not pay a fee to lodge a complaint.
CASE will contact ExpressVPN on your behalf and request evidence of your purchase, cancellation request, and refund justification. The company has 14 days to respond. If they refuse, CASE can escalate the dispute to mediation, where both parties present their case and CASE facilitates a settlement. Approximately 70 percent of disputes are resolved at mediation without court proceedings.
Chargeback through your financial institution
Alternatively, contact your bank or credit card issuer and request a chargeback (disputed transaction reversal). Under Singapore banking guidelines, you have up to 120 days from the transaction date to dispute a charge. Provide your bank with evidence: your cancellation confirmation email, your original purchase receipt, and your bank statement showing the unauthorized charge after cancellation. Your bank will freeze the disputed amount while investigating and will issue a provisional credit within 10 business days.
Small claims tribunal (if amount exceeds s$500)
If your refund claim exceeds S$500, you can file a case in the Small Claims Tribunal, which is a court for consumer disputes under S$20,000 without requiring a lawyer. You can represent yourself. Filing costs between S$10 and S$100 depending on the claim amount. The tribunal's decision is legally binding and enforceable against ExpressVPN. However, pursue CASE mediation and chargeback first, as these are faster and free.
Comparison: keep, downgrade, or cancel
Before you commit to cancellation, evaluate whether downgrading or switching plans might serve your needs at lower cost.
| Option | Cost (12-month discounted) | Refund eligibility | Best for |
|---|---|---|---|
| Keep current plan | S$108.98 annual | None (ongoing service) | Satisfied users wanting continuous privacy |
| Downgrade to 1-month | S$17.48 per month | None (continue subscription) | Users testing commitment before cancelling |
| Cancel entirely | S$0 (after refund) | Yes, within 14 or 30 days | Users switching to competitors or no longer needing VPN |
If you are unsure whether you need ExpressVPN long-term, downgrade to the 1-month plan (S$17.48 per month) for two months to test your actual usage. You can always cancel the 1-month plan within 14 days if you decide immediately. This approach costs less than cancelling an annual plan and forfeiting your money-back guarantee.
How yafee helps you cancel with confidence
At Yafee (yafee.com), we specialise in helping Singapore consumers navigate subscription cancellations and recover refunds under consumer protection law. Yafee has helped thousands of consumers cancel unwanted services by providing clear step-by-step guidance grounded in Singapore legal rights, not marketing speak. Whether you need to understand your cancellation deadline, escalate a disputed charge to CASE, or challenge an unauthorized transaction with your bank, Yafee provides the exact procedures and legal framework you need.
This guide is updated regularly to reflect current pricing, app updates, and changes to Singapore consumer law. Yafee stands behind the procedures outlined here; if you follow these steps and ExpressVPN still refuses your refund, we can guide you through CASE mediation and chargeback procedures at no cost.
Your cancellation address and contact details
Although ExpressVPN operates from the British Virgin Islands, you can direct formal cancellation notices to the company's registered corporate address. This address creates a paper trail for legal proceedings if the company disputes your cancellation request.
Mailing address for formal cancellation notice
Express Technologies Ltd.
Wickham's Cay II
Road Town, Tortola
British Virgin Islands, VG1110
Email contact for support
Email: [email protected]
Live chat: Available on expressvpn.com (24/7)
Response time: 24 to 48 hours for email inquiries
When you email support, use the subject line "Cancellation request and refund claim" and include your account email address, purchase date, and original transaction confirmation. This ensures your request is logged and traceable.
Singapore consumer authorities
Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: 6100 0315
Website: www.case.org.sg
Postal address: 1 Sophia Road, Peace Centre, Singapore 228149
Escalate to CASE if ExpressVPN does not respond to your cancellation or refund request within 14 business days, or if the company refuses your refund claim outright.
Yafee (yafee.com) provides this content as a free resource to empower you with knowledge of your legal rights. Take action within your cancellation windows, preserve your documentation, and contact CASE or your bank immediately if disputes arise. Your privacy and financial security depend on clear procedures and swift action.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Expressvpn?
Join over 30,000 users who already trust us.