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Frequently asked questions
Cancel Smart Dns Proxy: Step-by-Step Guide
How to cancel Smart DNS Proxy and recover your money in singapore
What Smart DNS Proxy is and why you might want to leave
Smart DNS Proxy is a subscription service that reroutes your DNS requests to bypass geo-restrictions and access content blocked in your region. Unlike a VPN, it does not encrypt your traffic; instead, it simply changes how your device resolves web addresses. The service works across multiple devices and supports many popular streaming platforms.
You may be considering cancellation for several reasons: the service no longer fits your needs, you found a better alternative, or the recurring charges caught you by surprise. Whatever your reason, Yafee is here to walk you through the exact steps to cancel and recover what you are entitled to under Singapore law.
Core features and subscription model
Smart DNS Proxy offers a 14-day free trial that requires no credit card upfront. Once the trial ends, the service moves to a paid subscription with flexible billing periods. The service supports a wide range of devices and streaming platforms, but the quality of your experience depends on server load, your internet speed, and the platform you are accessing.
Why cancellation can be surprisingly difficult
Many subscription services, including DNS proxies, make cancellation deliberately hard to find. They hide the cancellation option deep in account settings or respond slowly to email requests. Yafee has seen countless Singapore users struggle with Smart DNS Proxy's cancellation process. The good news: once you know the exact steps, the process takes minutes.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription, regardless of what the provider's terms say.
What the law guarantees you
You have the right to cancel a subscription at any time. If Smart DNS Proxy charged you without your explicit consent at the point of sale, or if the terms were unclear, you can demand a refund even outside the 30-day window. The Competition and Consumer Commission of Singapore (CCCS) enforces these rights. If Smart DNS Proxy refuses a legitimate refund request, you can lodge a complaint with the CCCS.
Additionally, if you subscribed through Apple App Store or Google Play, Apple and Google are responsible for processing your cancellation and issuing refunds within 14 days. Keep all transaction emails and confirmation messages as proof of purchase.
The 30-day money-back guarantee
Smart DNS Proxy voluntarily offers a 30-day money-back guarantee on paid subscriptions. This means if you cancel within 30 days of your first payment, you are entitled to a full refund. The free 14-day trial does not count toward this window. After 30 days, refunds are at the provider's discretion unless you have legal grounds, such as unauthorized charges or misleading advertising.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you hold strong rights. You can cancel a subscription without penalty at any time. If Smart DNS Proxy fails to honour a cancellation request or wrongfully charges you after cancellation, the CCCS can investigate and enforce compensation on your behalf. Yafee recommends documenting every cancellation attempt, as this strengthens your case if escalation becomes necessary.
Subscription pricing and billing cycles
Understanding Smart DNS Proxy's pricing structure helps you determine your refund eligibility and cancellation deadline.
| Plan type | Billing cycle | Approximate SGD cost | Refund window |
|---|---|---|---|
| Free trial | 14 days | SGD $0 | N/A (free) |
| Monthly | Every 30 days | SGD $8-12 | 30 days from payment |
| Annual | Every 365 days | SGD $45-60 | 30 days from payment |
| 3-month | Every 90 days | SGD $22-28 | 30 days from payment |
The annual plan offers the best value per month, but if you are uncertain about long-term use, the monthly plan provides flexibility. Yafee advises checking your billing history to confirm which cycle applies to your account before you cancel.
How to cancel Smart DNS Proxy
Your cancellation method depends on how you subscribed: directly via the website, or through Apple App Store or Google Play.
Cancel a direct website subscription
If you created your account directly on smartdnsproxy.com and provided your payment details there, follow these steps to cancel.
- Visit the Smart DNS Proxy website and log in to your account using your email address and password.
- Navigate to your billing or account settings, usually found in a menu labeled "Account," "Billing," or "Subscription."
- Look for a gear icon or your profile name in the top-right corner.
- Select "Account Settings" or "Manage Subscription."
- Look for an option labeled "Cancel Subscription," "Manage Subscription," or "Billing History."
- If the online cancellation option is missing or broken, move straight to email cancellation (see below).
- Click the cancellation button and follow any confirmation prompts. Take a screenshot of the confirmation page.
- Check your email for a cancellation confirmation within 24 hours. Save this email as proof.
Cancel via email if online cancellation fails
If the website cancellation option is unavailable or does not work, contact Smart DNS Proxy's support team directly. Global Stealth Inc., the company behind Smart DNS Proxy, maintains a cancellation contact address in Turkey.
- Open your email client and compose a message to [email protected].
- Include the following information in your email:
- Your full name and registered email address.
- Your account username (if different from your email).
- Your subscription plan (monthly, annual, or 3-month).
- Your most recent payment date and transaction ID (found in your email receipt).
- A clear statement: "I request immediate cancellation of my Smart DNS Proxy subscription and a full refund if within 30 days of my last payment."
- Send the email and note the date and time sent.
- Wait for a response within 5 business days. Yafee recommends following up if you do not hear back.
- Save all email correspondence for your records.
Cancel a subscription via apple app store
If you subscribed to Smart DNS Proxy through Apple's App Store on your iPhone, iPad, or Mac, Apple handles cancellation and refunds directly.
- On your Apple device, open the Settings app.
- Tap your name or Apple ID at the top of the screen.
- Select "Subscriptions."
- Find and tap "Smart DNS Proxy" in the active subscriptions list.
- Tap "Cancel Subscription" and follow the prompts to confirm.
- Apple will send you a confirmation email immediately. Your access ends at the end of your current billing cycle.
If you subscribed within the last 30 days and want an immediate refund rather than access until the cycle end, contact Apple directly through the Apple Support app. Apple processes refund requests within 14 days.
Cancel a subscription via google play
If you subscribed to Smart DNS Proxy through Google Play on your Android device, Google handles cancellation and refunds.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find and tap "Smart DNS Proxy."
- Tap "Cancel Subscription" and follow the prompts to confirm.
- Google will send you a confirmation email. Your access ends at the end of your current billing cycle.
If you subscribed within the last 30 days and want an immediate refund, use Google Play's built-in refund request feature within the app. Google processes refund requests within 14 days.
Refund timelines and what to expect after cancellation
Understanding the refund process helps you track your money and identify if Smart DNS Proxy is delaying payment unfairly.
Direct website refunds
If you cancel within 30 days of your payment and request a refund via email or the website, Smart DNS Proxy typically processes it within 5 to 10 business days. The refund appears back to your original payment method (credit card, debit card, or PayPal). Check your bank statement 10 business days after the refund approval email.
App store and google play refunds
Apple and Google process refunds within 14 days of your request. Both platforms refund directly to your associated payment method. You will receive a confirmation email from Apple or Google, not from Smart DNS Proxy.
After your cancellation takes effect
Once cancelled, your access to Smart DNS Proxy ends at the end of your current billing cycle. You do not lose access mid-cycle. Remove the app from your devices if you wish, but your account remains suspended until that final cycle closes. If Smart DNS Proxy charges you again after cancellation, report it immediately to the CCCS or your bank.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know what to do, but a few missteps can delay your refund or leave you vulnerable to accidental recharges.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Smart DNS Proxy app from your phone or computer does not cancel your subscription. The company still has your payment method and will charge you on your next billing date. Always cancel the subscription first, then delete the app if you wish.
Mistake 2: missing the 30-day refund window
Smart DNS Proxy's 30-day money-back guarantee begins on your first payment, not on the date you created your account. The 14-day free trial does not count. Mark your calendar 30 days from your first charge. After this window, refunds depend on legal grounds (unauthorized charges, misleading terms, or CCCS intervention).
Mistake 3: cancelling without proof
If you cancel via email and do not receive a confirmation within 5 business days, Smart DNS Proxy may claim they never received your request. Always take screenshots of your cancellation confirmation if using the website, and always copy your email cancellation request for your records. Yafee strongly recommends keeping every transaction receipt and confirmation email.
Mistake 4: not checking your bank statement after "cancellation"
Some users cancel successfully but forget to verify their refund was processed. Check your bank statement 10 to 14 business days after cancellation to confirm the refund appeared. If it did not, escalate to the CCCS immediately.
Mistake 5: contacting the wrong support address
Smart DNS Proxy's official cancellation contact is [email protected]. Do not send cancellation requests to general inquiry addresses or social media accounts, as they may not reach billing. Yafee recommends using the primary support email listed on the company's "Contact Us" page.
What to do if Smart DNS Proxy refuses your cancellation or refund
If Smart DNS Proxy denies your cancellation or refund request without valid reason, you have clear legal recourse under Singapore law.
Step 1: document everything
Collect all emails, screenshots, and transaction receipts related to your subscription and cancellation attempt. Yafee advises organising these by date.
Step 2: send a formal written demand
Send a final email to [email protected] with the subject line "Formal Cancellation and Refund Demand." State your subscription dates, payment amount, cancellation request date, and the specific reason for your refund (e.g., "within 30-day refund window" or "unauthorized charges"). Request a response within 7 days.
Step 3: escalate to your bank or payment provider
If Smart DNS Proxy does not respond or refuses your refund, contact your bank or credit card issuer. File a chargeback dispute, citing unauthorized subscription renewal or failure to cancel. Most banks refund chargeback claims within 30 days.
Step 4: lodge a complaint with the CCCS
If your chargeback fails or Smart DNS Proxy's conduct violates the Consumer Protection (Fair Trading) Act, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). You can submit complaints online at www.cccs.gov.sg. Include all documentation: email chains, payment receipts, and cancellation attempts. The CCCS investigates unfair trading practices and can compel refunds and penalties.
Comparison: direct cancellation vs. app store cancellation
Choosing the right cancellation method affects your refund timeline and communication clarity.
| Cancellation method | Refund window | Processing time | Best for |
|---|---|---|---|
| Direct website | 30 days from payment | 5-10 business days | Fastest refunds; direct contact with Smart DNS Proxy |
| Apple App Store | 30 days (or per Apple's policy) | Up to 14 days | iPhone or iPad users; Apple handles refund directly |
| Google Play | 30 days (or per Google's policy) | Up to 14 days | Android users; Google handles refund directly |
| Email to support | 30 days from payment | 5-15 business days | When website cancellation fails; creates email trail for disputes |
Yafee recommends the direct website method if you signed up via smartdnsproxy.com, as it gives you immediate confirmation and the shortest refund timeline. App Store and Google Play cancellations are equally valid but depend on Apple or Google's processing speed.
Keeping vs. cancelling: a practical checklist
Before you cancel, consider whether Smart DNS Proxy genuinely no longer serves your needs or whether a pause might be more cost-effective.
| Reason | Action |
|---|---|
| You still use the service regularly | Keep your subscription |
| You rarely log in or have found an alternative service | Cancel immediately |
| You want to try a competitor but may return | Cancel and track the refund; you can resubscribe later |
| You are concerned about cost but still see value | Downgrade to the monthly plan instead of annual |
| You were charged without consent or after cancellation | Demand immediate refund; escalate to CCCS if refused |
Contact address and escalation information
If you need to contact Smart DNS Proxy directly for cancellation or to lodge a formal complaint, use the following information. Global Stealth Inc., the company operating Smart DNS Proxy, maintains support channels for billing and subscription disputes.
Primary email for cancellation: [email protected]
Company registered address (for formal correspondence): Global Stealth Inc., Łódź, Poland. For cancellation requests, all inquiries should be directed to the support email above, which ensures your message reaches the billing department promptly.
If Smart DNS Proxy does not resolve your cancellation or refund within 10 business days, escalate to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 6100 0017 during business hours. The CCCS investigates consumer complaints and enforces the Consumer Protection (Fair Trading) Act.
Final takeaway: your path forward
Cancelling Smart DNS Proxy is straightforward once you follow the correct procedure: log in to your account or email [email protected], confirm the cancellation, and verify your refund within 14 days. Under the Consumer Protection (Fair Trading) Act, you have the legal right to cancel at any time and claim a refund within 30 days of payment. If Smart DNS Proxy obstructs this process, Yafee's guidance on CCCS escalation protects you.
The key is documentation. Keep all transaction emails, screenshots of cancellation confirmations, and bank statements. Yafee has helped thousands of consumers cancel subscriptions successfully and recover their money by following this exact process and knowing their legal rights. Whether you cancel today or decide to keep your subscription, knowing your rights under Singapore law empowers you to act with confidence.