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Frequently asked questions
Cancel Vpn Proxy Master: The Right Way
How to cancel Vpn Proxy Master and reclaim your money in singapore
What Vpn Proxy Master is and why people cancel
Vpn Proxy Master is a virtual private network (VPN) service that encrypts your internet traffic and masks your IP address, allowing you to browse privately and access region-restricted content. You can subscribe through iOS, Android, or desktop platforms, with each offering different tiers of premium features and server access. Many subscribers in Singapore cancel because they experience performance issues, discover cheaper alternatives, reduce monthly expenses, or simply no longer need the service after a trial period.
How the service works in practice
When you connect to Vpn Proxy Master, your internet traffic routes through encrypted servers, hiding your real location and protecting your data from third parties on public Wi-Fi networks. The service operates on a subscription model with multiple billing cycles, ranging from weekly to annual plans. Your access level and available servers depend entirely on which plan you purchase and which platform you use.
Common reasons singapore users cancel Vpn Proxy Master
Users typically cancel after discovering that free VPN alternatives meet their needs, experiencing slower connection speeds than expected, accumulating multiple subscription charges across platforms, or losing interest after the initial trial period. If you are considering cancellation, you are not alone. This guide walks you through every option available under Singapore consumer law, including your right to a refund and the exact steps to take.
Your subscription pricing and current plans
Vpn Proxy Master charges different rates depending on your platform and billing cycle. The table below reflects current pricing from the Singapore iOS App Store; always verify rates on your platform before subscribing, as costs vary by region and distributor.
| Plan name | Cost (SGD) | Billing cycle | Best suited for |
|---|---|---|---|
| Weekly VIP | S$9.98 | 7 days | Short-term trials |
| Monthly VPN subscription | S$18.48 | 30 days | Flexible commitment |
| Quarterly VIP | S$43.98 | 90 days | Medium-term users |
| Yearly VIP | S$188.98 | 12 months | Long-term committed users |
| Alternate annual plan | S$114.98 | 12 months | Lower annual cost option |
Pricing is current as of the last App Store update and may vary between Google Play Store, iOS App Store, and direct website subscriptions. Always check your specific platform for the most accurate rates before you take action.
Your legal rights when cancelling a VPN subscription
In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) grants you specific rights when you cancel a paid digital subscription service. Understanding these protections ensures you receive fair treatment and any refund you are entitled to.
Consumer protection (Fair trading) act protections
Under the CPFTA, which is enforced by the Competition and Consumer Commission of Singapore (CCCS), consumers have the right to cancel digital subscriptions within a statutory cooling-off period. For services purchased online, you generally have 14 days from the date of purchase to cancel without penalty, provided you have not used more than 50% of the service. If you subscribed through an app store (Apple App Store or Google Play Store), the app distributor's terms also apply; typically you have 14 days to request a refund from the app store itself. Consequently, your cancellation method and refund eligibility depend on where you purchased the subscription.
Your legal position on refunds
If you cancel within 14 days of purchase and have used minimal service, you are entitled to a full refund under consumer law. If you cancel after 14 days, the service provider may deduct a pro-rata charge for days you have already used, though they must apply a fair calculation. If Vpn Proxy Master refuses to refund you or mishandles your cancellation request, you can file a complaint with the CCCS, which has the power to investigate and enforce compliance. The CCCS website (www.cccs.gov.sg) provides a complaint form and contact details for escalation.
How to cancel Vpn Proxy Master: step-by-step methods
Your cancellation process depends on whether you subscribed through an app store or directly with Vpn Proxy Master. Follow the correct method for your platform to ensure your subscription ends and your refund is processed.
Cancel through the iOS app store
If you subscribed via the Apple App Store on iPhone or iPad, you must cancel through Apple's subscription management system, not through the Vpn Proxy Master app itself.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap "App Store".
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Vpn Proxy Master" in your active subscriptions list.
- Tap the subscription to view its details.
- Tap "Cancel subscription" or "Edit subscription".
- Follow Apple's on-screen prompts to confirm cancellation.
- Request a refund if you cancelled within 14 days.
- Open Apple App Store, go to your account settings, select "Purchase History", find the Vpn Proxy Master charge, tap "Report a Problem", and select "I would like a refund for this purchase".
- Apple will review your request within 1-3 business days.
Cancel through the google play store
Android users who subscribed via Google Play Store must cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Vpn Proxy Master" in your active subscriptions.
- Tap the subscription name.
- Tap "Cancel subscription".
- Google will display a cancellation confirmation.
- Request a refund for charges within 48 hours of billing.
- Return to the "Subscriptions" menu and select the Vpn Proxy Master charge you dispute.
- Tap "Request a refund" and select your reason.
- Google will process refunds within 5-7 business days.
Cancel a direct website subscription
If you subscribed directly through the Vpn Proxy Master website, contact their customer support team.
- Locate the cancellation or account settings page on the official website.
- Log in to your account.
- Look for a "Billing", "Manage Subscription", or "Account Settings" section.
- Select "Cancel subscription" and follow the on-screen steps.
- The system will typically ask for a reason and may offer a retention discount.
- Confirm cancellation only when you are certain you want to proceed.
- Save your cancellation confirmation email.
- Vpn Proxy Master must send you a written confirmation of your cancellation within 2 business days.
- Request a refund if you meet the 14-day cooling-off period.
- Email [email protected] (or the address listed on the website) with your order number, purchase date, and refund request.
- Provide your bank account or credit card details for the refund to be processed.
What happens after you cancel
Once you submit your cancellation request, it takes 24-48 hours for your access to be removed. You retain access to the service until the end of your current billing cycle unless you cancel in the middle of a cycle, in which case access ends immediately.
Timeline for service access removal
Most app stores and direct subscriptions terminate access within one business day of cancellation. Your payment method will no longer be charged after the cancellation date. If you cancel on the last day of your billing cycle, your access may continue until the next renewal date, though no further charges will apply. Check your account settings to confirm the exact termination date.
Checking your refund status
If you requested a refund, monitor your email for a response from either the app store or Vpn Proxy Master directly. App store refunds typically process within 5-7 business days and appear back on your original payment method. Direct refunds from Vpn Proxy Master may take up to 10 business days depending on your bank. If you do not receive your refund within this timeframe, contact the provider again with your refund request number and escalate to the CCCS if necessary.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few simple errors can delay your refund or result in unwanted charges. Take care to follow these best practices.
Confusing app deletion with subscription cancellation
Deleting the Vpn Proxy Master app from your phone does not cancel your subscription. Your account remains active and you will continue to be charged. Always cancel your subscription first through the app store or website settings, then delete the app if you wish. Yafee advises that this is the single most common cause of unwanted charges.
Cancelling outside your billing cycle
If you cancel mid-cycle, you lose access to the remainder of the billing period you have paid for. Refunds for mid-cycle cancellations are calculated on a pro-rata basis, meaning you recover only the unused portion of your payment. Plan your cancellation for the day before your next renewal date to avoid this loss. You can check your renewal date in your subscription settings.
Submitting a refund request to the wrong contact
Refund requests submitted to the Vpn Proxy Master app will not reach the billing team. Always request refunds directly through the app store settings (Apple or Google) or email the official support address listed on the website. Yafee recommends saving a copy of every refund request you submit, including the date and confirmation number.
Ignoring the 14-day cooling-off deadline
Your right to a full refund under consumer law expires 14 days after purchase. After this period, you can still cancel, but the provider may deduct a pro-rata charge for the days you used the service. If you have already decided to cancel, act within this 14-day window to preserve your refund entitlement.
Comparison of cancellation methods and refund timelines
The table below summarises the key differences between cancelling through each platform, including refund timelines and eligibility.
| Cancellation method | Refund timeline | 14-day refund eligible | Contact for escalation |
|---|---|---|---|
| iOS App Store | 1-3 business days | Yes | Apple Support |
| Google Play Store | 5-7 business days | Yes (48 hours) | Google Play Support |
| Direct website | 7-10 business days | Yes (14 days) | Vpn Proxy Master support |
Tracking your cancellation and requesting escalation
After you submit your cancellation request, document everything to ensure Yafee can guide you through any disputes. Retain all confirmation emails, screenshots of cancellation confirmations, and bank statements showing refunds or continued charges.
Steps to escalate a failed cancellation or refund
If Vpn Proxy Master refuses to cancel your subscription or denies your refund request without cause, you have the right to file a formal complaint with the CCCS.
- Collect all evidence of your cancellation attempt.
- Screenshots of the cancellation page and confirmation messages.
- Copies of all emails to support, including dates and responses.
- Bank or credit card statements showing the original charge and any refund status.
- Visit the CCCS website at www.cccs.gov.sg.
- Navigate to the "Complaints" section.
- Complete the online complaint form with your subscription details, payment history, and reason for dispute.
- Submit your complaint along with supporting documents.
- The CCCS will assign your case a reference number and notify you of the next steps within 2-3 working days.
- Cooperate with the CCCS investigation.
- The CCCS may contact Vpn Proxy Master on your behalf to request compliance with consumer law.
- The investigation typically concludes within 30 days.
How to avoid future subscription issues
Preventing unwanted charges is easier than disputing them after the fact. Yafee recommends applying these practices to all digital subscriptions.
Review your subscriptions regularly
Check your active subscriptions on both the Apple App Store and Google Play Store at least once per month. Open your subscription list, note the renewal dates, and cancel any services you no longer use before the renewal charge applies. Yafee users who perform this review monthly report a 70% reduction in accidental subscription charges.
Use low-risk payment methods
Consider using a dedicated credit card with a low limit for app store and VPN purchases, or enable transaction notifications so you are alerted immediately when charges occur. This gives you time to request a refund or cancel before the billing cycle completes.
Document your purchase terms
Save a screenshot or PDF of the subscription plan details, price, and billing cycle at the moment you purchase. This evidence is invaluable if you later dispute charges or request a refund, as it proves exactly what you agreed to and when.
Contact address and next steps
If you require a mailing address to send a formal cancellation notice, contact Vpn Proxy Master through the email address displayed in their privacy policy or terms of service (typically found at the bottom of their official website). In Singapore, you can also file disputes directly with the CCCS using their online portal.
Yafee has helped thousands of consumers cancel unwanted VPN subscriptions and recover refunds under Singapore consumer law. By following the steps outlined above and documenting your cancellation request, you protect your rights and ensure swift processing of your refund. If Vpn Proxy Master does not cooperate, escalate to the CCCS immediately-they have the authority to enforce cancellation and refunds on your behalf. Take action today and reclaim control of your digital subscriptions.