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Frequently asked questions
Cancel Vidiq: The Right Way
How to cancel Vidiq and protect your money in singapore
What Vidiq is and why creators use it
Vidiq is a software-as-a-service platform built for YouTube creators who want to accelerate channel growth. The tool delivers keyword research, video optimisation suggestions, real-time analytics and topic discovery features to improve how your content ranks and performs on YouTube. You integrate Vidiq directly with your YouTube account across web and mobile apps, giving you competitive advantage without the guesswork.
Creators at all experience levels use Vidiq to work smarter. However, if the tool no longer aligns with your workflow, budget or content strategy, you need a clear cancellation path that protects your data and prevents unwanted charges. Yafee has created this guide to walk you through every step, from understanding your rights under Singapore consumer law to executing the cancellation itself.
Core features across Vidiq plans
Vidiq's feature set expands with each paid tier. Lower-cost plans focus on SEO research and foundational analytics; higher tiers unlock AI-powered tools, thumbnail recommendations, multi-channel management and advanced competitor analysis. Your chosen plan determines how many channels you can monitor simultaneously, how many keyword searches you run per month, and whether you access the newest AI capabilities.
Why creators cancel Vidiq
Cost pressure is the most common reason. Vidiq's monthly plans range from S$12.98 to S$67.98, and those charges compound when combined with other creator tools. Some users discover that YouTube's built-in free analytics cover their needs sufficiently. Others switch to competitor platforms like TubeBuddy or Social Blade after comparing features. Budget constraints during slower revenue months also trigger cancellation decisions. Whatever your reason, Yafee is here to guide you through the process without hidden traps.
Vidiq pricing in singapore
Understanding your current plan and billing frequency prevents surprise charges after cancellation.
Current Vidiq plan options and costs
| Plan name | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Boost Monthly | S$12.98 | Monthly | New creators testing AI features |
| Pro | S$13.98 | Monthly | Basic premium features |
| Boost (1 channel) | S$67.98 | Monthly | Serious single-channel creators |
| Boost Yearly (small channels) | S$149.98 | Annual | Budget-conscious creators |
| Boost Yearly (standard) | S$299.98 | Annual | Committed multi-channel creators |
How billing frequency affects your cancellation
If you chose an annual plan, you locked in a lower effective monthly rate, but you cannot access prorated refunds under Vidiq's standard policy. If you signed up through the Apple App Store or Google Play, your cancellation route differs fundamentally from web-based subscriptions. Determine your original payment method before proceeding, as this factor dictates which cancellation method you must use.
Your consumer rights when cancelling Vidiq
Singapore's Consumer Protection (Fair Trading) Act establishes your legal entitlements and the obligations Vidiq must honour.
What the consumer protection (Fair trading) act covers
This legislation requires companies to provide clear, truthful information about subscription terms, billing dates and cancellation procedures. Unfair contract terms that disadvantage you as the consumer are unenforceable under this Act. Vidiq cannot impose hidden fees, automatic renewal after stated trial periods, or deliberately obscure cancellation pathways.
Furthermore, if Vidiq engages in misleading advertising about refund eligibility or charges you after cancellation is confirmed, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), the statutory authority responsible for consumer protection enforcement.
Your legal position on refunds and cancellation
You have the right to cancel at any time after your subscription begins. However, refund eligibility depends on your plan type and how long you have held the subscription. Monthly plans generally allow you to cancel with effect from your next billing date, preventing further charges. Annual plans typically do not entitle you to prorated refunds once billing occurs, unless Vidiq's terms explicitly state otherwise or unless you cancel within a statutory cooling-off period (if applicable to your purchase method).
If Vidiq refuses cancellation or disputes a legitimate refund claim, escalate the matter to the CCCS by filing a formal complaint. Document all communications, billing records and cancellation requests for this escalation process.
How to cancel Vidiq step by step
Your cancellation method depends on where you subscribed: directly through Vidiq's website, via the Apple App Store, or via Google Play.
Step 1: locate your account and billing details
Before you cancel, you must identify which payment method and subscription tier you currently use. Log into your Vidiq account and navigate to Settings or Account Management. Note your current billing date, plan name and price. This information prevents accidental double-charging and confirms when your cancellation takes effect.
Step 2: cancel via the Vidiq website
If you subscribed directly through Vidiq's website, follow this procedure:
- Visit the official Vidiq website and log into your account using your registered email and password.
- Locate the Settings or Account section, typically found in the upper-right menu or in your profile dashboard.
- Select Subscription or Billing Management.
- Find your active subscription and click the Cancel Subscription button or equivalent option.
- Vidiq may display a survey asking why you are cancelling; answer honestly or skip if the survey is optional.
- Confirm your cancellation when prompted. Vidiq will send a confirmation email to your registered address within 5-10 minutes.
- Save this email as proof of cancellation.
Step 3: cancel via apple app store
If you subscribed through the Apple App Store, your cancellation occurs in Apple's ecosystem, not directly in Vidiq:
- Open the Apple App Store on your iPhone, iPad or Mac.
- Tap or click your profile icon in the lower-right corner (or upper-right on Mac).
- Select Subscriptions.
- Find Vidiq in your active subscriptions list and tap or click it.
- Tap or click Cancel Subscription.
- Confirm the cancellation. You will receive an email confirmation from Apple within minutes.
- Your access to Vidiq continues until the current billing cycle ends; cancellation prevents the next charge.
Step 4: cancel via google play
If you subscribed through Google Play, follow this route:
- Open Google Play on your Android device or visit play.google.com on a computer.
- Tap or click your profile icon in the upper-right corner.
- Select Payments and Subscriptions, then Subscriptions.
- Find Vidiq and tap or click it.
- Tap or click Cancel Subscription.
- Select your reason for cancellation if prompted.
- Confirm the cancellation. Google will send you an email confirmation to your registered Google account email.
Step 5: verify cancellation and check for confirmation
After you complete cancellation through any method, verify that the action succeeded. Check your email inbox (including spam or promotions folders) for a confirmation message from Vidiq, Apple or Google. This email proves your cancellation request was processed. If you do not receive confirmation within 15 minutes, log back into your account and check whether the subscription still appears as active. If it does, repeat the cancellation process or contact Vidiq's support team directly.
What happens after you cancel Vidiq
Cancellation does not terminate your access immediately; you retain full platform access until the end of your current billing cycle.
Access and data after cancellation
Once your subscription period ends, Vidiq removes your access to premium features. You revert to free features only, if Vidiq offers a free tier. Your channel analytics data remains associated with your account for a defined period (typically 30 days) after cancellation, allowing you to download or export your data before it is deleted. Log in to your Vidiq account before this window closes if you want to preserve historical analytics or reports.
Final billing and confirming no further charges
After your cancellation takes effect, no further charges should appear on your payment method. Monitor your bank statement or credit card statement for 30 days following the cancellation date. If an unexpected charge appears, this indicates a processing error or a failure to cancel. Contact your payment provider immediately to dispute the charge as unauthorised if Yafee guidance was followed correctly.
Refund eligibility and how to claim one
Refund policies vary significantly based on plan type and how long you held the subscription.
Monthly plans and refund eligibility
Monthly subscriptions are non-refundable under Vidiq's standard policy. You pay for the current month and can cancel at any time. Once the current billing cycle ends, you incur no further charges. However, if you cancel mid-cycle and Vidiq's terms promise a money-back guarantee or trial period, you become eligible for a refund. Review your original confirmation email and Vidiq's Terms of Service to confirm whether such a guarantee applies to your purchase.
Annual plans and refund eligibility
Annual subscriptions are generally non-refundable because you receive a substantial discount for committing to 12 months. Vidiq does not offer prorated refunds if you cancel before the year ends. Nevertheless, if you purchased the annual plan through Apple App Store or Google Play within 14-30 days of subscription (depending on the platform), you may be eligible for a refund under the platform's money-back guarantee. Contact Apple or Google directly through your payment platform account to request this refund.
How to request a refund if eligible
If you believe you qualify for a refund, follow this procedure:
- Gather your evidence: your original confirmation email, billing receipt, cancellation confirmation email and a written explanation of why you believe you are eligible for a refund.
- Contact Vidiq's support team via email or live chat on their website, explaining your refund request and citing the specific policy or guarantee that makes you eligible.
- Wait 5-7 business days for a response. Yafee recommends keeping copies of all correspondence.
- If Vidiq denies your refund and you believe the denial violates consumer law, escalate your complaint to the CCCS in writing, attaching all evidence.
Common mistakes to avoid when cancelling
Most cancellation problems stem from preventable errors, so approach this process methodically and you will avoid frustration.
Assuming cancellation is automatic
Cancelling your Vidiq account does not automatically cancel your subscription. You must separately cancel your subscription through your payment method (web, Apple App Store or Google Play). Many users incorrectly assume that deleting the app or stopping usage stops the charges. It does not. You must take explicit cancellation action in every case.
Cancelling the app instead of the subscription
Deleting the Vidiq app from your device does not cancel your subscription. You continue to incur charges until you formally cancel through the correct payment channel. Uninstalling the app is a separate, irrelevant action.
Missing your billing date
If you cancel after your next billing date has already passed, you will be charged for the following cycle. Check your current billing date before you cancel to time your cancellation appropriately. If you miss this deadline, you can request a refund based on Vidiq's refund policy (which may deny it if it is an annual plan).
Not checking your original payment method
Cancellation routes differ by payment method. If you subscribed via Apple App Store but attempt to cancel through the Vidiq website, the cancellation fails silently and you continue to be charged. Always verify where you originally subscribed before attempting cancellation.
Failing to save cancellation confirmation
If a dispute arises about whether you cancelled, your confirmation email is your only proof. Screenshot or save this email to cloud storage immediately after cancellation. Do not rely on email providers to retain it permanently.
Checklist for successful Vidiq cancellation
Use this checklist to ensure you have completed every step correctly.
| Action | Completed | Notes |
|---|---|---|
| I have identified my current plan name and billing date | Yes / No | Check your account Settings |
| I have confirmed my original payment method (web, Apple App Store or Google Play) | Yes / No | Review your confirmation email |
| I have navigated to the correct cancellation portal for my payment method | Yes / No | Web, Apple or Google only |
| I have clicked Cancel Subscription and received a confirmation email | Yes / No | Essential proof |
| I have screenshotted or saved my cancellation confirmation email | Yes / No | Store safely offline or in cloud storage |
| I have monitored my billing statement 30 days after cancellation for unwanted charges | Yes / No | Dispute any surprise charges immediately |
Comparing Vidiq with alternative YouTube tools
If you are cancelling Vidiq because it no longer meets your needs, you may want to compare it with competing platforms.
How Vidiq compares to TubeBuddy and social blade
| Feature | Vidiq | TubeBuddy | Social Blade |
|---|---|---|---|
| Keyword research | Yes | Yes | Limited |
| AI-powered optimisation | Yes | Yes | No |
| Thumbnail recommendations | Yes | Yes | No |
| Multi-channel management | Yes | Yes | Limited |
| Free tier available | Yes | Yes | Yes |
| Starting price (SGD) | S$12.98 | S$9.99 | Free |
Each platform has distinct strengths. TubeBuddy emphasises bulk operations and channel management; Social Blade focuses on channel analytics without extra bells. Yafee recommends trialling free tiers of competing tools before cancelling Vidiq, so you confirm that an alternative genuinely suits your workflow.
Contact details for further assistance
If cancellation fails or if Vidiq refuses to honour your request, escalate your complaint formally.
Vidiq support contact details
The primary address for official communications and billing enquiries is 548 Market Street, #70172, San Francisco, CA 94104, USA. Contact Vidiq's support team through your account dashboard or via email before escalating to regulatory authorities. Document all responses, as these will form part of any formal complaint to the CCCS.
Escalation to the CCCS
If Vidiq does not respond within 10 business days or refuses a legitimate refund, file a formal complaint with the Competition and Consumer Commission of Singapore. You can lodge a complaint online at www.cccs.gov.sg or in writing at 8 Robinson Road, #20-00, Singapore 048544. The CCCS will investigate whether Vidiq has breached the Consumer Protection (Fair Trading) Act and can compel refunds or cancellations where warranted.
Final summary and next steps
Cancelling Vidiq is straightforward when you follow the correct procedure for your payment method. Verify your subscription details, navigate to the appropriate cancellation portal (web, Apple App Store or Google Play), confirm the cancellation and retain your confirmation email as proof. Monitor your billing statement for 30 days to ensure no further charges occur. If Vidiq refuses cancellation or disputes a refund you legitimately qualify for, escalate to the CCCS under the Consumer Protection (Fair Trading) Act. Yafee has helped thousands of consumers cancel subscriptions without penalty and has created this guide to empower you with the same knowledge. Take action today, protect your money and reclaim control of your creator toolkit.