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Frequently asked questions
Cancel Viddyoze: The Right Way
How to cancel Viddyoze and reclaim your subscription in singapore
Understanding Viddyoze before you cancel
Viddyoze is a cloud-based video creation platform that enables you to produce animated videos, intros and promotional content without advanced design skills or expensive editing software. The service operates on a subscription model, which means your account renews automatically unless you actively cancel.
What Viddyoze offers
The platform delivers a template library, AI-powered rendering tools and commercial licensing rights across multiple subscription tiers. You can select between monthly subscriptions, annual plans or one-time lifetime deals depending on your requirements as a marketer, content creator or small business owner.
Viddyoze serves individual creators, agencies and white-label resellers who need rapid turnaround on video production. The service simplifies video creation, but the recurring subscription model commits you to ongoing charges unless you take deliberate action to cancel.
Common reasons to cancel Viddyoze
Some users find the platform does not integrate smoothly with their existing workflow after the trial period ends. Others discover competing tools with superior template libraries or more competitive pricing structures. Budget constraints, underutilised features and changing business priorities are equally frequent reasons to discontinue the service.
Whatever your reason for cancelling, you deserve a straightforward process. Yafee specialises in helping users navigate cancellation procedures with confidence and clarity.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects your interests when you subscribe to digital services like Viddyoze.
Protections that apply to your subscription
Under the CPFTA, Viddyoze cannot enforce unfair contract terms against you. These include clauses that make cancellation unreasonably difficult, impose hidden penalties, or lock you into automatic renewals without your explicit prior consent.
If Viddyoze misrepresents its features, fails to deliver the service as described, or operates below a reasonable standard of care, you have the right to claim a refund or seek compensation through the Competition and Consumer Commission of Singapore (CCCS). Furthermore, you retain the right to cancel within a reasonable timeframe without incurring unfair penalties, particularly if the service fails to meet your legitimate expectations.
Any cancellation notice period must be fair and transparent. Viddyoze cannot hide deadlines in footnotes, require you to call an international number at your expense, or impose unreasonable delays on your cancellation request.
Your legal position
You have the statutory right to cancel your Viddyoze subscription at any time. The CPFTA requires the company to process your cancellation request promptly and to cease charging you immediately upon confirmation. If Viddyoze refuses to cancel or continues charging after you have submitted a valid cancellation request, you may escalate your complaint to the CCCS for investigation and enforcement action.
How to cancel Viddyoze: step-by-step guide
Viddyoze offers multiple cancellation routes depending on how you subscribed and which platform you use.
Cancel directly via your Viddyoze account (recommended method)
This is the fastest and most reliable approach because you receive immediate confirmation and avoid complications with third-party platforms.
- Open your web browser and navigate to the Viddyoze login page.
- Visit the official Viddyoze website and click Sign In at the top right corner.
- Enter your email address and password, then click Log In.
- If you have forgotten your password, use the "Forgot Password" link to reset it before attempting to cancel.
- Once logged in, click on your profile avatar or profile icon, typically located in the top-right corner of your dashboard.
- A dropdown menu should appear with options such as Account Settings, Profile, Billing or similar labels.
- Select Account Settings or Profile from the menu options.
- You may see a navigation sidebar on the left displaying sections such as Billing, Payment Methods, Subscriptions or Plan Management.
- Click on the Billing or Subscription section to view your active plan.
- Your current subscription tier should appear with your next billing date clearly displayed.
- Look for a button, link or option labelled Cancel Subscription, Downgrade Plan or End Membership.
- Click Cancel Subscription and follow the prompts to complete your cancellation.
- Viddyoze may ask for your reason for cancellation; this is optional feedback and does not prevent you from cancelling.
- You should receive a confirmation message and a cancellation confirmation email within minutes.
- Retain the confirmation email as proof of your cancellation request.
- Check that your email receipt includes a cancellation reference number, the effective date of cancellation and the name of your subscription plan.
Cancel a subscription purchased via apple app store
If you subscribed to Viddyoze through an Apple device, you must cancel through Apple's subscription management system.
- Open the Settings app on your iPhone, iPad or Mac.
- On Mac, click System Settings instead of Settings.
- Tap or click on your name at the top of the Settings menu.
- If you use a Mac, your Apple ID appears in the top-left corner of System Settings.
- Select Subscriptions (iPhone, iPad) or Subscriptions in the sidebar (Mac).
- A list of all your active App Store subscriptions appears.
- Find Viddyoze in the list and tap or click on it.
- If Viddyoze does not appear, it may already be cancelled or your subscription may have been managed outside the App Store.
- Tap or click Cancel Subscription at the bottom of the screen.
- Apple may present options to downgrade your plan before showing the cancel button.
- Confirm your cancellation when prompted.
- Your subscription ends on your next billing date; you retain access until that date expires.
- Apple sends a cancellation confirmation email to your account address.
Cancel a subscription purchased via google play store
If you subscribed through an Android device, you manage your subscription through Google Play.
- Open the Google Play Store app on your Android device.
- Ensure you are logged in with the Google account associated with your Viddyoze subscription.
- Tap your profile icon in the top-right corner of the Play Store home screen.
- A menu appears with options including Manage Your Google Account, Payments and Subscriptions and other settings.
- Select Manage Subscriptions from the menu.
- You see a complete list of all active subscriptions linked to your Google account.
- Locate Viddyoze in your subscription list and tap on it.
- The subscription details screen shows your plan type, renewal date and pricing information.
- Tap Cancel Subscription at the bottom of the screen.
- Google may offer downgrade options or promotional pricing to retain your subscription.
- Confirm your cancellation choice and complete the process.
- Your access continues until your current billing period ends.
- Google Play sends a confirmation email to your registered email address.
Cancel via email if the above methods fail
If you cannot cancel through your account dashboard or app store settings, contact Viddyoze directly by email.
- Compose an email from your registered account email address.
- Send the email from the address associated with your Viddyoze subscription to ensure rapid processing.
- Address your request to Viddyoze's support team or cancellation department.
- Use the support email address displayed on the Viddyoze website or in your account settings.
- Include the following information in your email:
- Your full name as it appears on your account.
- The email address linked to your Viddyoze subscription.
- Your current subscription plan name and tier.
- A clear statement: "I request to cancel my Viddyoze subscription effective immediately."
- Your preferred date of cancellation if you wish to use remaining paid access.
- Send the email and wait for a response confirmation within 2 to 3 business days.
- If you do not receive a response, follow up with a second email or contact Viddyoze through an alternative support channel.
- Retain the confirmation email for your records.
- Keep all correspondence with Viddyoze as evidence of your cancellation request.
Understanding Viddyoze pricing and subscription tiers
Knowing the cost of your current plan helps you determine what charges will cease upon cancellation.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Key features | Cancellation urgency |
|---|---|---|---|---|
| Starter | $19 | $190 | Basic templates, standard rendering, limited exports | Low if underused |
| Creator (most popular) | $39 | $390 | Advanced templates, priority rendering, unlimited exports, commercial license | Moderate if budget-constrained |
| Agency | $99 | $990 | White-label options, team collaboration, dedicated support, API access | High if underutilised |
| Lifetime (one-time purchase) | One-time: $299 to $999 | No renewal | All features included permanently, lifetime updates, no cancellation needed | N/A |
After you cancel: what happens to your account and access
Cancellation does not mean immediate loss of access; the timing depends on your subscription type and billing cycle.
Access during your paid period
If you cancel mid-month or mid-year, your subscription remains active until the end of your current billing cycle. For example, if you cancel on the 15th of a monthly subscription that renews on the 30th, you retain full access until the 30th. You do not receive a pro-rata refund for the unused portion unless you qualify for a refund under consumer protection law.
What happens after your access expires
On your cancellation date, Viddyoze disables your login credentials. You can no longer access the editor, download new projects or use rendering features. Your existing video files remain stored in your account for a limited period (typically 30 to 90 days), allowing you to download or export them before permanent deletion. Consequently, download all important projects before your cancellation date takes effect.
Stopping recurring charges
Once Viddyoze confirms your cancellation, the company must stop billing your payment method immediately. Check your credit card, debit card or PayPal statement 5 to 7 days after your cancellation date to confirm that no further charges appear. If charges continue after your confirmed cancellation date, contact your bank or payment provider and report the unauthorized transaction.
Refunds: what you are entitled to claim
Your refund eligibility depends on when you cancel relative to your billing date and whether the service failed to meet consumer standards.
Refunds for monthly subscriptions
If you cancel within 14 days of your initial purchase and have not used the service, you may claim a full refund under the CPFTA. After 14 days, Viddyoze is not legally obligated to refund unused time. If you cancel mid-month after the 14-day window, you do not receive a refund for the remainder of your billing cycle unless Viddyoze fails to deliver the service as described.
Refunds for annual subscriptions
Annual plans offer longer refund windows. Many providers permit cancellation and pro-rata refunds within 30 days of purchase. Thereafter, annual subscriptions typically become non-refundable unless the service materially fails to meet consumer standards. Review your original purchase confirmation email for Viddyoze's specific refund policy.
Refunds for service failure
If Viddyoze consistently fails to render videos, experiences prolonged downtime, or provides features that do not match its marketing descriptions, you have grounds to claim a refund under the CPFTA. Document all instances of service failure with screenshots or email correspondence. If Viddyoze refuses your refund request, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at their website or by contacting them directly.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct steps; these errors complicate the process and may result in unwanted charges.
Mistake 1: cancelling only through email without confirming dashboard cancellation
Email requests are slower and harder to track than account dashboard cancellations. Always cancel through your Viddyoze account settings first; only use email as a backup if dashboard cancellation fails. Email alone does not guarantee Viddyoze processes your request before your next billing date.
Mistake 2: assuming app deletion cancels your subscription
Deleting the Viddyoze app from your phone or computer does not cancel your subscription. The subscription continues to renew unless you explicitly cancel it through your account settings or your app store subscription management panel. Reinstalling the app later does not restore access if your subscription has already expired; you must resubscribe.
Mistake 3: cancelling through the wrong app store account
If you originally subscribed through Apple App Store using one Apple ID, you must cancel through that same Apple ID, not a different one. Similarly, Google Play subscriptions must be cancelled through the Google account that made the purchase. Using a different account or device creates confusion and delays your cancellation.
Mistake 4: not retaining cancellation confirmation
Always download and save your cancellation confirmation email. If Viddyoze continues to charge you after cancellation, you need proof that you requested cancellation. Your email confirmation serves as evidence when disputing unauthorised charges with your bank or reporting the matter to the CCCS.
Mistake 5: failing to download your videos before access expires
After cancellation, your account access expires on your cancellation date. Viddyoze typically retains your files for 30 to 90 days before permanent deletion. Download all important video projects to your computer immediately after you confirm your cancellation; do not wait until the last day of your access period.
Key points to remember: cancellation checklist
Use this checklist to ensure your Viddyoze cancellation is complete and properly documented.
| Action | Completed | Notes |
|---|---|---|
| Log into your Viddyoze account and navigate to Billing or Subscription settings | [ ] | If unavailable, proceed to email cancellation |
| Click Cancel Subscription and complete the cancellation process | [ ] | Record the confirmation message and reference number if provided |
| Receive and save your cancellation confirmation email | [ ] | File this email in a secure folder for future reference |
| Download all active video projects to your local computer | [ ] | Do this before your access expires |
| Wait 5 to 7 days and verify that Viddyoze no longer appears in your payment method statement | [ ] | If charges continue, contact your bank immediately |
| If Viddyoze refuses cancellation, collect all correspondence and lodge a complaint with the CCCS | [ ] | Include copies of your cancellation request and any refusal responses |
Contact Viddyoze directly for cancellation support
If you encounter obstacles when cancelling through the methods above, contact Viddyoze's support team directly. The company maintains cancellation and support contact details on its website and in your account settings.
Primary cancellation address
Viddyoze's registered principal office, as stated in its Terms of Use, serves as the official cancellation address for formal written notice. This address ensures your cancellation request receives attention from senior management if your initial requests go unanswered.
The main trading address and the current registered office as listed with the UK Companies House also accept cancellation notices. Sending a formal cancellation letter to any of these addresses creates a paper trail and demonstrates your intent to cancel.
How to send a formal cancellation letter
If you choose to send a formal cancellation notice by post, address your letter to Viddyoze's registered office and include:
- Your full name and the email address linked to your subscription.
- Your subscription plan name and the date you originally subscribed.
- A clear declaration: "I hereby request cancellation of my Viddyoze subscription, effective immediately."
- Your preferred date of cancellation if different from the date you send the letter.
- Copies of any supporting documentation, such as a payment confirmation or your original purchase receipt.
Send your letter by registered post or courier so that you receive proof of delivery. Retain your proof of posting as evidence that you sent the cancellation request on a specific date.
When to escalate your complaint to the CCCS
If Viddyoze refuses to cancel your subscription, continues charging you after cancellation or fails to respond to your requests within 14 days, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS).
How to file a complaint with the CCCS
Visit the CCCS website and use their online complaint portal. Provide details of your subscription, your cancellation request dates, and all correspondence with Viddyoze. Include copies of your cancellation confirmation emails, proof that charges continued after cancellation and any responses from Viddyoze. The CCCS investigates complaints of unfair contract terms, service failure and non-compliance with consumer protection law. They may compel Viddyoze to refund your account, cease unauthorized charges or enforce your statutory cancellation rights.
Final summary and next steps
Cancelling Viddyoze is a straightforward process when you follow the correct procedure. Log into your account dashboard, navigate to your billing or subscription settings, click Cancel Subscription and confirm your request. You receive an immediate confirmation email. Download your video projects before your access expires, then verify within 7 days that Viddyoze stops charging your payment method.
Your cancellation rights are protected by Singapore's Consumer Protection (Fair Trading) Act. Viddyoze cannot impose unfair cancellation penalties, hide deadlines or force you to wait unreasonably for processing. If the company refuses to cancel or continues billing after you have submitted a valid cancellation request, the Competition and Consumer Commission of Singapore investigates and enforces your rights.
Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance and explaining their legal rights under consumer protection law. Whether you cancel through your account dashboard, your app store subscription management panel or by email, Yafee's methodology ensures you retain documentation of your cancellation request and understand your refund entitlements. For additional support on cancelling other software subscriptions or understanding your consumer rights, visit Yafee.com, where our contract law specialists provide free cancellation assistance.