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Frequently asked questions
Cancel Storyblocks: The Right Way
How to cancel Storyblocks in singapore and protect your subscription rights
Understanding Storyblocks and why cancellation might be right for you
Storyblocks is a subscription service offering royalty-free stock video, audio, images and templates for creative projects. You can download assets unlimited times during your subscription period, making it popular with content creators, small business owners and digital agencies across Singapore. However, subscription needs change, and Yafee understands that cancelling your membership deserves clear, legally-grounded guidance rather than confusion.
When you should consider cancellation
Your project may be complete, or you may have found a more affordable alternative that better meets your needs. Rising costs, accumulated unused downloads, or overlapping tools with other software you already own are all valid reasons to reassess. Yafee is here to walk you through every cancellation method available in Singapore, explain what happens to your access and billing, clarify your refund entitlements under Singapore law, and highlight common pitfalls that catch unsuspecting users.
What this guide covers
This guide explains your consumer rights under Singapore's Consumer Protection (Fair Trading) Act, walks you through cancellation methods for direct website subscriptions and app store purchases, clarifies what happens to your access and billing after you cancel, outlines refund timelines and eligibility, and provides a step-by-step checklist to avoid costly mistakes. By the end, you will know exactly how to cancel Storyblocks and protect your rights in Singapore.
Your consumer rights in singapore under the consumer protection act
Singapore law gives you specific protections when purchasing digital services, and Storyblocks must honour these rights regardless of what its own terms state.
What the consumer protection (Fair trading) act guarantees
Under Singapore's Consumer Protection (Fair Trading) Act, digital services must be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. The legislation protects consumers from unfair contract terms, hidden charges and misleading advertising. If Storyblocks fails to meet these standards or breaches its legal obligations, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE), which investigates disputes and can mediate on your behalf. This protection applies to all subscription plans purchased from within Singapore, whether you pay monthly or annually.
Your legal position regarding cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (such as an online subscription) within 14 calendar days of purchase without penalty, provided you have not substantially used the service. After this cooling-off period, Storyblocks can apply its standard cancellation terms, which typically allow you to cancel at any time but may not guarantee a refund if your annual plan has been active for longer than 30 days. Nevertheless, if Storyblocks engages in unfair practices such as charging without explicit consent, making cancellation deliberately difficult, or misrepresenting plan features, CASE can intervene. Yafee advises you to document all communications and keep records of your cancellation request.
Storyblocks pricing and subscription plans
Understanding your plan type and billing cycle is essential before you cancel, as different purchase channels have different cancellation procedures.
Current pricing and billing cycles in singapore
Storyblocks offers tiered subscriptions covering video, audio, images and templates, with both monthly and annual billing options. Pricing in SGD varies by asset category and subscription length. Annual plans typically deliver a lower monthly cost than month-to-month options, so verify current rates on the official Storyblocks website before making your final decision. The table below outlines the key plan distinctions and their cancellation windows:
| Plan type | Billing cycle | Best for | Cancellation deadline |
| Monthly (website) | Every 30 days | Short-term projects or testing | At least 48 hours before next renewal date |
| Annual (website) | Every 12 months | Regular creators or businesses | At least 48 hours before renewal date |
| Apple App Store (iOS) | 30 days or 1 year depending on selection | iPhone and iPad users | Apple's refund window (typically 48 hours after purchase) |
| Google Play (Android) | 30 days or 1 year depending on selection | Android device users | Google's refund window (typically 48 hours after purchase) |
Why your purchase channel determines your cancellation process
If you subscribed directly through storyblocks.com, you manage cancellation through your account settings, and Storyblocks processes all billing changes. If you purchased via Apple App Store or Google Play, you must cancel through those respective platforms, as they handle billing independently. This distinction is critical because each platform has its own refund policies and timelines. Yafee ensures you understand which method applies to your account before you proceed.
How to cancel Storyblocks on the website
Cancelling a website-based subscription through your Storyblocks account is the most common method and takes only a few minutes.
Step 1: log in to your Storyblocks account
Visit storyblocks.com and enter your email address and password. If you have forgotten your credentials, use the "Forgot Password" link to reset access. Ensure you are on the official Storyblocks domain to avoid phishing sites that imitate the service.
Step 2: navigate to billing and subscription settings
- Click your account profile icon (usually located in the top right corner)
- Select "Billing" or "Subscription Settings" from the dropdown menu
- You will see your current plan, renewal date and payment method
- Locate the "Cancel Subscription" or "Manage Plan" button
Step 3: confirm your cancellation reason
Storyblocks may ask why you are cancelling. This feedback is optional and helps Storyblocks improve its service, but your answer does not affect your ability to cancel. Select the reason that best matches your situation or skip this step if you prefer not to provide details.
Step 4: review cancellation terms and confirm
Read the final confirmation screen carefully. It will specify:
- Your current billing period end date
- When your access will terminate
- Whether you are eligible for any refund
- Any outstanding charges on your account
Click "Confirm Cancellation" or "Yes, cancel my subscription" to finalise the request.
Step 5: verify cancellation via email
Storyblocks will send a confirmation email to your registered address within minutes. This email serves as proof of your cancellation request and will outline your final billing date and access termination date. Save this email for your records. If you do not receive confirmation within one hour, contact [email protected] with a screenshot of your cancellation confirmation screen.
How to cancel Storyblocks if you subscribed via apple app store
App Store subscriptions are managed through Apple's billing system, not directly through Storyblocks, so you must cancel within the App Store app itself.
Step 1: open the app store app on your apple device
Launch the App Store on your iPhone, iPad or Mac device. Tap your profile icon at the bottom right (iPhone and iPad) or at the top right (Mac).
Step 2: navigate to subscriptions
- Tap "Subscriptions" from the profile menu
- Locate "Storyblocks" in your active subscriptions list
- Tap on the Storyblocks entry
Step 3: cancel the subscription
On the Storyblocks subscription details page, tap "Cancel Subscription" or "Edit Subscription" and then select the option to cancel. Apple will ask you to confirm the cancellation and may offer retention incentives. You can proceed with the cancellation or decline. Apple does not require a reason for cancellation.
Step 4: request a refund if eligible
If you cancelled within 48 hours of the initial purchase, you can request a refund through the same screen. Apple will process your refund to your original payment method within 5 to 7 business days. If you cancelled after 48 hours, your cancellation takes effect at the end of your current billing period, but no refund is due. Yafee advises you to screenshot the cancellation confirmation for your records.
How to cancel Storyblocks if you subscribed via google play
Google Play manages Android subscriptions separately from Storyblocks, so cancellation and refunds are handled through Google's system.
Step 1: open google play on your android device
Launch the Google Play Store app on your Android phone or tablet. Tap your profile icon at the top right corner.
Step 2: access your subscription management page
- Tap "Payments and subscriptions"
- Select "Subscriptions" from the submenu
- Locate and tap "Storyblocks" in your active subscriptions
Step 3: cancel the subscription
On the Storyblocks subscription page, tap "Cancel subscription" and follow the prompts. Google Play may display a retention offer or ask you to provide feedback on why you are cancelling. You can accept the offer, decline it or cancel without providing feedback.
Step 4: request a refund if eligible
If you cancelled within 48 hours of purchase, you can request a refund on the same screen. Google processes refunds to your original payment method within 5 to 7 business days. After 48 hours, cancellation takes effect at the end of your current billing cycle with no refund due. Yafee recommends keeping a screenshot of your cancellation confirmation as proof.
What happens to your access and billing after cancellation
Understanding the post-cancellation timeline helps you plan your workflow and avoid unexpected disruptions.
Access period after you cancel
After you cancel, you retain full access to Storyblocks until the end of your current billing period. If you cancel on day 10 of a 30-day cycle, you can still download assets for the next 20 days. Your access terminates automatically on your final billing date; Storyblocks does not require you to take any additional action. You can continue to use assets you have already downloaded after your access ends, as they are licensed for the duration of your subscription.
No further charges after cancellation
Once you confirm cancellation, Storyblocks will not charge your payment method again. If you cancel a monthly plan, your final charge is for the current month. If you cancel an annual plan, your access runs until the original renewal date, and no pro-rata refund applies unless you qualify under the 14-day cooling-off period or CASE intervenes. Consequently, verify your cancellation status within 48 hours by logging into your account or checking your email confirmation.
Your account and account data after cancellation
Cancelling your subscription does not delete your account. Your login credentials, download history and saved collections remain accessible if you wish to resubscribe in future. If you want to delete your account entirely, contact [email protected] with your full name, email address and account ID. Storyblocks will respond within 10 business days. Yafee advises you to request account deletion separately from cancellation if you wish to remove all personal data.
Refunds and what you are entitled to under singapore law
Your refund entitlement depends on when you cancel and which channel processed your purchase.
The 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract within 14 calendar days of purchase and receive a full refund, provided you have not substantially used the service. Downloading a few sample assets or testing basic features may not constitute substantial use, but extensive downloading and regular project work likely does. If you believe you fall within the cooling-off window and have not substantially used Storyblocks, email [email protected] with your name, account email, purchase date and order number. Storyblocks must respond with a refund decision within 14 days. If they refuse and you believe the refusal is unfair, lodge a complaint with CASE (Consumers Association of Singapore) at case.org.sg.
Refunds after the cooling-off period expires
After 14 days or if you have used the service substantially, Storyblocks generally does not refund annual subscriptions. Monthly subscriptions can be cancelled at any time, but no refund of the current month is due. This policy aligns with Singapore consumer law, which does not mandate refunds for digital services once delivery has substantially occurred. Nevertheless, if Storyblocks engaged in misleading conduct such as overstating storage limits, misrepresenting asset library size or making cancellation deliberately difficult, you may have grounds for a complaint under the Consumer Protection (Fair Trading) Act.
Refund timelines and payment methods
If your refund is approved, Storyblocks will process it to your original payment method. Credit or debit card refunds typically appear within 5 to 10 business days. If you paid via Apple App Store or Google Play, Apple or Google will issue the refund directly to your account, and the timeline depends on your bank. Yafee recommends that you verify the refund receipt in your bank statement or app store account within 14 days and contact [email protected] immediately if the refund does not arrive.
Common mistakes to avoid when cancelling Storyblocks
Cancelling a subscription should be straightforward, and knowing these pitfalls will help you protect yourself and your wallet.
Mistake 1: confusing cancellation with pause
Some services offer a "pause" option that temporarily suspends billing without cancelling your plan. Storyblocks does not have an official pause feature, so clicking "cancel" terminates your subscription. If you think you may return to Storyblocks soon, ask [email protected] whether a temporary hold is possible. In most cases, however, cancellation is permanent, and resubscribing will restart your plan at the current published price.
Mistake 2: missing the 48-hour renewal window
Both monthly and annual plans renew automatically. If you cancel fewer than 48 hours before your renewal date, Storyblocks may process the renewal charge before your cancellation takes effect. Check your account settings immediately after cancelling to confirm the exact date your subscription ends. If you are charged after cancelling, contact [email protected] with your cancellation confirmation email and request a refund for the erroneous charge. Consequently, aim to cancel at least 5 business days before your renewal date to allow processing time.
Mistake 3: not keeping your cancellation confirmation
Always save your cancellation confirmation email. If Storyblocks charges you again after you cancelled, this email proves your cancellation request. Without it, disputing the charge with your bank or payment provider becomes more difficult. Screenshot the final confirmation screen in your account as well, as an additional layer of proof.
Mistake 4: cancelling via email without account confirmation
Some users email [email protected] to request cancellation. While support will eventually process the request, you may face delays or billing cycles may renew before support acts. Always cancel through your account settings first, then email support only if you encounter technical issues or need a refund discussion. Yafee emphasises that self-service cancellation is faster and gives you immediate confirmation.
Mistake 5: forgetting to cancel app store subscriptions separately
If you subscribed through Apple App Store or Google Play, cancelling through your web browser account does not cancel the app subscription. You must cancel within the App Store or Google Play respectively. Check both platforms if you have subscribed on multiple devices. Failure to cancel the app subscription may result in continued billing even after you cancelled your web account.
Comparing Storyblocks to alternative solutions
Before you cancel, you may want to assess whether a different plan or competitor service suits you better.
| Service | Asset types | Cancellation terms | Best for |
| Storyblocks | Video, audio, images, templates | Monthly or annual; cancel 48 hours before renewal | All-in-one creative licensing |
| Shutterstock | Images, video, music | Monthly or annual; cancel anytime | High-volume image libraries |
| Envato Elements | Video, photos, audio, graphics, templates | Monthly or annual; cancel anytime | Design-heavy projects |
| Pexels & Pixabay (free) | Images, video (limited) | No subscription required | Budget-conscious creators |
Should you downgrade instead of cancel?
If cost is your primary concern, contact [email protected] and ask whether you can downgrade to a lower-tier plan instead of cancelling. Storyblocks may allow you to switch plans mid-cycle with a prorated adjustment. Downgrading preserves your account and may cost less than cancelling and resubscribing later at full price. Yafee recommends exploring this option before you commit to cancellation.
Final checklist for cancelling Storyblocks in singapore
Use this checklist to ensure you complete your cancellation correctly and protect your rights.
- Verify your subscription purchase channel (website, Apple App Store or Google Play)
- Check your current billing cycle end date and renewal date
- Confirm the cancellation method for your platform (website account, App Store or Google Play)
- Cancel at least 48 hours before your renewal date to prevent unwanted charges
- Screenshot your cancellation confirmation screen
- Save the cancellation confirmation email Storyblocks sends you
- Wait 24 hours and log back into your account to verify cancellation status
- Check that your final charge appears on your statement and no renewal charge follows
- If eligible for a refund (within 14 days and minimal use), request it within the cooling-off window
- If a refund does not appear within 14 days, contact [email protected]
- If Storyblocks refuses your refund claim and you believe it is unfair, lodge a complaint with CASE
How yafee has helped thousands of singapore consumers cancel subscriptions
Subscription cancellation should never involve hidden obstacles, unexplained charges or unanswered emails. Yafee has helped thousands of Singapore consumers cancel services like Storyblocks, navigate refund disputes and understand their rights under the Consumer Protection (Fair Trading) Act. Whether your cancellation is smooth or complicated, Yafee provides clear, legally-grounded guidance and escalation pathways. If you encounter resistance from Storyblocks after following this guide, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6222 630. Yafee stands with you to ensure your cancellation is processed fairly and your wallet is protected. For more cancellation guides and consumer protection information, visit yafee.com and explore resources tailored to your subscription needs.
Contact information and escalation routes
If you need further assistance after cancelling or if Storyblocks refuses your cancellation or refund request, use the following contact methods:
Storyblocks support:
Email: [email protected]
Website: storyblocks.com
Expected response time: 5 to 10 business days
Consumers Association of Singapore (CASE):
Website: case.org.sg
Phone: 1800-6222 630
Email: [email protected]
Use CASE for disputes if Storyblocks fails to respond or refuses your cancellation or refund within 14 days
Yafee subscription cancellation assistance:
Website: yafee.com
Yafee offers detailed guides, consumer law references and step-by-step checklists to help you cancel any subscription confidently. Your rights matter, and Yafee is here to make the process simple.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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