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Frequently asked questions
Cancel Storyboard That: The Right Way
How to cancel Storyboard That in singapore and reclaim your money
What Storyboard That is and why you might want to leave
Storyboard That is a web-based visual storytelling platform that lets you create storyboards, graphic narratives, and visual presentations using a drag-and-drop editor. Teachers, students, and creative professionals use it to transform ideas into visuals quickly without requiring design experience. The platform operates on an auto-renewal subscription model, which means your account renews automatically unless you take active steps to cancel. Many subscribers discover they no longer need the service after their initial enthusiasm fades or their project requirements change.
How the platform works
You access Storyboard That through your web browser or mobile application, select from ready-made templates or begin with a blank canvas, drag characters and scenes onto your workspace, and share your finished storyboard with collaborators or audiences. The free version provides limited features; paid plans unlock custom image uploads, an expanded character library, and advanced collaboration tools that appeal to educators and teams.
Common reasons to cancel
You might cancel because your project has concluded, you found a more cost-effective alternative, the interface no longer suits your workflow, your team downsized, or you simply overlooked an active subscription. Whatever your reason, Yafee is here to guide you through the cancellation process smoothly and ensure you reclaim any refund you are entitled to under Singapore law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Storyboard That subscriptions. You hold the right to cancel within a reasonable period and claim refunds if the service fails to meet the standards promised to you.
What the consumer protection (Fair trading) act covers
The Act requires businesses to describe their services accurately, charge fair prices, and honour cancellation requests promptly. If Storyboard That misrepresented the service features, imposed hidden charges, or refuses to process your cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation and enforcement. Yafee recommends keeping screenshots of any misleading claims, billing statements, or correspondence as evidence to support your case.
Money-back guarantee and refund rights
Storyboard That publicly advertises a 30-day money-back guarantee, which means you can request a full refund within 14 days of your initial charge if you have not substantially used the service. This guarantee constitutes a contractual promise, and Storyboard That must honour it without imposing unreasonable conditions. If they refuse your refund request, CASE can help escalate your complaint at no cost to you, and the regulator can compel compliance with consumer law.
Understanding your billing cycle and refund timeline
Before you cancel, understand how your billing cycle operates and when your refund eligibility expires.
When refunds apply
You qualify for a refund if you cancel within 14 days of your first charge or within 14 days of a renewal charge, provided you have not substantially accessed or used the paid features. "Substantially used" means you have not created multiple storyboards, collaborated with team members, or uploaded custom media. If you cancel after 14 days, Storyboard That is not obligated to refund your current billing period, but you remain entitled to stop future charges immediately upon cancellation.
Your billing cycle timeline
Your subscription renews automatically on the same day each month (or annually, depending on your plan). If your next charge is scheduled for 5 days from today and you cancel now, Storyboard That must process your cancellation before that charge is deducted. This is where Yafee's step-by-step guidance becomes critical: cancelling within 48 hours of your cancellation request is standard practice, but monitoring your account for confirmation ensures no unauthorised charge occurs.
Cancellation methods for web and mobile subscriptions
Your cancellation path depends on where you signed up and how you made payment.
Cancelling a direct web subscription
If you subscribed directly through StoryboardThat.com using a credit card or PayPal, follow these steps to cancel through your account settings and stop all future charges immediately.
- Go to StoryboardThat.com and log in with your email address and password.
- If you have forgotten your password, click the "Forgot password" link on the login page and follow the reset email instructions.
- Check your spam or promotions folder if you do not receive the reset email within 5 minutes.
- Navigate to Settings or My Account from the top right menu or account dropdown.
- For individual accounts, select the Subscription or Billing tab.
- For team or organisation accounts, select Manage Subscription or Team Billing.
- Locate the Cancel Subscription button or link labelled Need to Cancel?
- The platform may display your current plan, renewal date, and remaining access period.
- Storyboard That may ask you to provide feedback on why you are cancelling; this is optional and does not affect your cancellation.
- Review your final billing date and confirm your cancellation request by clicking the confirmation button.
- Your account will remain active until the end of your current billing cycle, meaning you retain access to all paid features until that date.
- Take a screenshot of the cancellation confirmation page as proof of your cancellation request.
- Check your registered email address for a cancellation confirmation message within 24 hours.
- This email confirms the date when your subscription expires and future charges cease.
- If you do not receive this email, log back into your account and verify that the cancellation was processed successfully.
- Do not delete your account immediately after cancelling, as this can complicate refund claims or future access if you need to provide evidence to CASE.
- Keep your account dormant until your refund (if eligible) has been processed and credited to your original payment method, typically within 5 to 10 business days.
Cancelling an iOS (Apple app store) subscription
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through the App Store, not through Storyboard That's website. Apple processes all subscription changes for app-based purchases.
- Open the App Store application on your iPhone or iPad.
- Tap the profile icon in the bottom right corner (looks like a silhouette in a circle).
- Tap Subscriptions from the menu that appears.
- You will see all active and cancelled subscriptions linked to your Apple ID.
- Find and tap Storyboard That from the list of subscriptions.
- If you do not see it, scroll down to check if it appears under "Expired" or "Cancelled".
- Tap Cancel Subscription or Edit Subscription, then select Cancel.
- Apple will ask you to confirm your cancellation and may offer a discounted renewal as an incentive to stay; you can decline this offer.
- Apple will send you a cancellation confirmation email to your Apple ID address within a few minutes.
- Your subscription will end on the date shown in the confirmation, and no further charges will be deducted.
- You retain access to Storyboard That until the end of your billing period.
Cancelling a google play store subscription
If you subscribed through Google Play Store on an Android device, cancel directly through the Google Play app on your phone or through your Google Play account settings online.
- Open the Google Play Store app on your Android phone.
- Tap your profile icon in the top right corner.
- Tap Manage subscriptions from the dropdown menu.
- You will see all active subscriptions associated with your Google account.
- Tap Storyboard That from the list.
- If it does not appear, swipe left or scroll to view cancelled subscriptions.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask you to confirm and may display cancellation feedback options.
- Google will send a cancellation confirmation to your registered email address.
- Your subscription ends on the renewal date specified in the email, and no further charges will apply.
- You keep access to paid features until the end of your current billing period.
Handling refund claims and payment reversals
If you cancel within the 14-day money-back guarantee window and Storyboard That refuses to refund your payment, you have legal remedies under Singapore's consumer protection framework.
Requesting a refund from Storyboard That
Contact Storyboard That's support team with evidence of your cancellation. Yafee advises including your account email, the date of your charge, and a clear statement that you wish to claim your refund under the advertised 30-day money-back guarantee. Use the support contact form on their website or email their customer service address (listed on their help page). Document the date and time you submitted your refund request.
Your legal position
You have the right to claim a refund if Storyboard That charged you and you cancelled within 14 days without substantially using the service. The Consumer Protection (Fair Trading) Act gives you this right. If Storyboard That refuses or ignores your refund request after 7 days, file a complaint with CASE at www.case.org.sg or call 6100 0820. CASE will investigate at no cost to you and can compel Storyboard That to issue a refund plus compensation if the company acted in breach of consumer law.
Disputing a charge with your bank or payment provider
If Storyboard That does not refund you within 10 business days, contact your bank or credit card issuer and request a chargeback or dispute. Explain that you cancelled the subscription within 14 days and the company refused to refund your money despite their advertised money-back guarantee. Provide copies of your cancellation confirmation and any refusal correspondence. Your bank can reverse the charge on your behalf, though this process typically takes 10 to 30 days. For app-based subscriptions through Apple or Google, request a refund directly from the platform: Apple and Google both have consumer-friendly refund processes for subscriptions cancelled early.
Pricing plans and what you are paying for
Understanding Storyboard That's pricing structure helps you decide whether cancellation makes financial sense or if a downgrade is better.
| Plan | Monthly cost (SGD) | Key features | Best for |
| Free | $0 | Basic templates, limited characters, 6 storyboards | Casual users and trials |
| Premium (Individual) | $15-20 | Unlimited storyboards, custom uploads, premium graphics, no ads | Regular creators |
| Team Plan | $25-35 | All Premium features plus 5 seats, team collaboration, admin controls | Small teams and classrooms |
| School Plan | Quotes on request | Unlimited seats, teacher dashboard, class management tools | Educational institutions |
If you only need basic storyboarding, the Free plan offers sufficient functionality. If you regularly create storyboards and need unlimited uploads, Premium is worth the cost. If you cancel Premium but still need occasional access, switching to the Free plan is an alternative to full cancellation.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but these pitfalls can prevent your refund or leave you exposed to surprise charges.
Mistake 1: cancelling your account instead of your subscription
Deleting your Storyboard That account does not automatically cancel your subscription. Many users assume that removing their account stops all charges, but the subscription continues to renew independently. You must explicitly cancel your subscription through the Billing or Subscription settings before deleting your account. If you have already deleted your account, contact Storyboard That's support immediately with your former email address and payment details, and request that they cancel the subscription and issue a refund for any charges after deletion.
Mistake 2: missing the 14-day refund window
The money-back guarantee applies only to cancellations within 14 days of your charge date. If you cancel on day 15, you forfeit your refund entitlement for that billing cycle, though future charges will stop. Mark your calendar with your charge date plus 14 days to ensure you cancel in time if a refund is important to you. Yafee's automated reminders can help you stay on track.
Mistake 3: cancelling through the wrong platform
If you subscribed through the Apple App Store but attempt to cancel on Storyboard That's website, your cancellation will fail because Apple controls the subscription, not Storyboard That. Conversely, cancelling an app subscription through the App Store does not affect a separate web-based subscription you may have created. Verify where you made your initial purchase and cancel through that same platform.
Mistake 4: not keeping cancellation proof
Screenshot your cancellation confirmation page and save the confirmation email from Storyboard That, Apple, or Google. If a charge appears after cancellation or Storyboard That disputes your refund claim, this proof is essential evidence. Yafee advises storing these documents in cloud storage or email for at least six months.
Mistake 5: ignoring a charge after cancellation
If a charge appears 5 or more days after you cancelled, contact your bank or payment provider immediately. Storyboard That may have processed a renewal before receiving your cancellation request, or a system error may have occurred. The sooner you dispute the charge, the easier it is for your bank to reverse it and launch an investigation.
What happens after you cancel
Cancellation does not mean instant loss of access; understanding your post-cancellation status protects you from surprise login failures.
Access to your storyboards after cancellation
You keep full access to all your created storyboards, collaborations, and exported files until the end of your current billing period. Your account does not lock immediately. If your subscription renews on the 20th and you cancel on the 10th, you retain all paid features until the 20th. After that date, your account downgrades to the Free plan automatically. You can still view and download all your existing storyboards, but you cannot upload new custom media or create additional storyboards beyond the free tier's limit.
Exporting and backing up your work
Before your subscription expires, export all important storyboards as PDFs or images. Storyboard That allows you to download completed storyboards; do this while you still have Premium access to ensure high-quality exports. This is especially important if you relied on custom uploads or premium graphics that will not be accessible after your subscription ends.
Reactivating your subscription
If you cancel but later change your mind, you can reactivate your subscription at any time through your account settings. You will not lose your account history, storyboards, or collaborations. If you reactivate within 30 days of cancellation, Storyboard That often offers a discounted renewal rate as a win-back incentive.
Escalating complaints with CASE
If Storyboard That refuses to honour your cancellation or denies a refund you are entitled to under the Consumer Protection (Fair Trading) Act, escalate to the Consumers Association of Singapore.
Filing a complaint with CASE
Visit www.case.org.sg or call 6100 0820 during business hours to file a consumer complaint. Provide Storyboard That's company name, your account email, the dates of your charges, your cancellation request date, and any correspondence showing Storyboard That's refusal. CASE will contact Storyboard That on your behalf and attempt mediation at no cost. If the company remains non-compliant, CASE escalates the matter to the Competition and Consumer Commission of Singapore (CCCS), which has the authority to impose fines and compel refunds.
Gathering evidence for your CASE complaint
Collect all screenshots of your account settings, billing statements, cancellation confirmations, support emails, and any marketing material that advertised the 30-day guarantee. If Storyboard That's customer service told you something verbally, write down the date, time, and name of the representative and what was said. This evidence demonstrates that Storyboard That breached its contractual promise or failed to comply with consumer law, strengthening your case.
Comparing Storyboard That with alternatives
Before you cancel outright, consider whether an alternative tool better suits your needs.
| Tool | Cost | Best features | Free option? |
| Storyboard That | $15-20/month | Drag-and-drop editor, massive character library, classroom-friendly | Yes, limited |
| Canva | $15/month or $180/year | Templates for all formats, AI design tools, millions of stock images | Yes, very generous |
| Adobe Express | $10/month or $120/year | Professional graphics, Adobe font library, cloud storage | Yes, limited features |
| Animatron | $20/month | Animation-focused, timeline editor, video export | Yes, basic animations |
| PowToon | $5-35/month | Animated slideshows, stock footage, business-focused templates | Yes, watermarked |
If cost is your primary concern, Canva's free plan is more generous than Storyboard That's, and many users find it covers their storyboarding needs without paying. If you need animation, Animatron or PowToon might serve you better. Use Yafee's research to identify the best fit before you cancel, ensuring you do not lose momentum on your creative projects.
Checklist before you cancel
Follow this checklist to ensure a smooth cancellation and maximise your chances of a refund if eligible.
- Note your subscription start date and last charge date so you know if you fall within the 14-day refund window.
- Export and download all important storyboards as PDF or image files to your computer or cloud storage.
- Check whether you subscribed through Storyboard That's website, Apple App Store, or Google Play Store, and note which payment method you used (credit card, PayPal, Apple ID, Google Play balance).
- Take a screenshot of your current subscription plan, renewal date, and any charges shown in your account billing history.
- Log into your account and navigate to the Subscription or Billing section to confirm the exact cancellation button or link.
- Complete your cancellation and save the confirmation screen and email for your records.
- Wait 24 hours, then log back into your account to verify the cancellation was processed (you should see "Subscription cancelled" or "No active subscription").
- If you are eligible for a refund, contact Storyboard That's support within 7 days with your cancellation proof and refund request.
- Monitor your bank or payment method to ensure no charge appears 5 or more days after your cancellation.
- If Storyboard That refuses your refund or a charge appears after cancellation, file a complaint with CASE within 30 days with all documentation.
Final steps and contact information
Once you have cancelled your subscription, keep your account open for at least 30 days so you can provide evidence to CASE or your bank if a refund dispute arises.
Storyboard That cancellation address
If you need to contact Storyboard That by post regarding your cancellation or refund dispute, use the following address:
Storyboard That
Customer Support
United States headquarters address on file in their privacy policy
However, email is faster and more documented than postal mail. Access the support form at help.storyboardthat.com or email support directly (check your confirmation email or the footer of Storyboard That's website for the specific support email address). Yafee recommends sending your refund request and cancellation proof by email with read receipts enabled, so you have proof of delivery.
Key regulatory contacts in singapore
If Storyboard That does not respond to your refund request within 7 days, escalate immediately:
- Consumers Association of Singapore (CASE): Phone 6100 0820 | Website www.case.org.sg | Email [email protected]
- Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | Phone 6325 8355
Both organisations are free to contact and will investigate your complaint at no cost. Yafee has helped thousands of consumers cancel digital subscriptions and recover refunds by following this framework and escalating to the correct regulator. Your rights under Singapore's Consumer Protection (Fair Trading) Act are enforceable, and Storyboard That must comply. Document every step, keep your proof, and do not hesitate to involve CASE if the company refuses to honour your cancellation request or refund entitlement.