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Frequently asked questions
Cancel Blocksite: The Right Way
How to cancel Blocksite in singapore: your complete legal guide and step-by-step process
What Blocksite is and why you might cancel
Blocksite is a website and application-blocking tool that helps you limit digital distractions by preventing access to websites and apps you specify across your devices. The service includes customisable block lists, scheduling features, and synchronisation across multiple devices for users seeking greater control over their online behaviour.
You may decide to cancel Blocksite if your focus requirements have changed, you prefer a free alternative, or you want to reduce your monthly expenses. Whatever your reason, Yafee can guide you through the entire cancellation process with legal clarity and confidence.
Common reasons to cancel
Cancellation makes sense if you no longer use the premium features regularly, you have found a free tool that meets your needs, or your budget requires cutting non-essential services. Many users discover that free focus applications or built-in device settings address their productivity goals without ongoing subscription charges.
If you subscribed through the Apple App Store, Google Play Store, or Blocksite's web portal, each platform operates a different cancellation pathway. Yafee will walk you through each method in detail.
Your subscription channel determines cancellation method
Your cancellation route depends entirely on how you originally purchased your subscription. Apple manages all subscriptions purchased through the iOS App Store. Google handles all subscriptions purchased through Google Play. Blocksite's web portal uses a separate account system. Identifying your subscription method first ensures you follow the correct cancellation steps.
Blocksite subscription pricing in singapore
Blocksite offers multiple subscription tiers designed to suit different productivity needs and budgets across Singapore.
Current subscription costs in SGD
| Plan | Price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Monthly subscription | S$5.98 | Every month | Website and app blocking, focus sessions, basic scheduling |
| Annual subscription | S$35.98 | Once per year | All monthly features, cross-device synchronisation, priority support |
| Free tier | Free | Ongoing access | Basic blocking functionality, limited scheduling options |
Understanding your billing method
Your subscription method determines both how you pay and how you cancel. The Apple App Store, Google Play Store, and Blocksite's web portal each operate separate billing systems. Check your payment method now to identify which cancellation pathway applies to you.
Your legal position under singapore consumer law
Singapore's consumer protection framework gives you clear rights when cancelling subscription services.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act sets out your statutory rights as a consumer in Singapore. Under this legislation, you have the right to cancel a subscription contract within a reasonable timeframe, provided you follow the cancellation method specified by the service provider. Blocksite must display clear cancellation instructions before you subscribe. If Blocksite fails to provide these instructions, you may have grounds for a complaint to the Consumers Association of Singapore (CASE).
Furthermore, the Act requires that subscription charges are transparent and that renewal notices are sent before your payment is processed. If Blocksite charges you after you have cancelled, you retain the right to request a refund and escalate to CASE.
Your legal position
You have the statutory right to cancel your Blocksite subscription at any time using the cancellation method provided by the platform through which you subscribed. If the service provider does not respond to a cancellation request within 14 days, or if charges continue after cancellation, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE is the official consumer protection body in Singapore and will investigate your complaint at no cost to you.
How to cancel Blocksite on iOS through the apple app store
Apple controls all premium subscriptions purchased through the iOS App Store, so you must cancel directly through Apple's settings rather than within the Blocksite app itself.
Step 1: access your apple ID settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the very top of the screen to open your Apple ID menu.
- Verify that you are logged in with the Apple ID that holds your Blocksite subscription.
- If you use multiple Apple IDs, ensure you select the correct one.
Step 2: navigate to your active subscriptions
- Select Subscriptions from the Apple ID menu.
- You will see all active subscriptions linked to your Apple account listed on this screen.
- Review the list to locate Blocksite.
- If Blocksite does not appear, your subscription may have expired or you may be using a different Apple ID.
Step 3: select Blocksite and cancel
- Tap on Blocksite from the subscriptions list.
- Review the subscription details, including your next billing date and remaining benefits.
- Tap Cancel Subscription at the bottom of the subscription details screen.
- Apple will display a confirmation dialog explaining what happens after cancellation.
Step 4: confirm cancellation with apple
- Follow Apple's on-screen prompts to confirm your cancellation request.
- Apple will ask whether you want to cancel immediately or at the end of your billing period.
- Cancelling immediately ends your access to premium features right away.
- Cancelling at the end of the billing period allows you to use premium features until your renewal date.
- Select your preferred option and confirm.
- Apple will send a confirmation notification to your registered email address; save this for your records.
Alternative iOS cancellation method
You can also cancel through the App Store app directly. Open the App Store app, tap your profile icon in the bottom right corner, select Subscriptions, find Blocksite, and choose Cancel Subscription. Both methods are identical and equally valid.
How to cancel Blocksite on android through google play
Google manages all subscriptions purchased through Google Play, so you must cancel through Google Play's subscription settings rather than within the Blocksite app.
Step 1: access google play settings on your android device
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner of the screen.
- Select Manage subscriptions from the dropdown menu.
- Verify that you are logged in with the Google account associated with your Blocksite subscription.
- If you have multiple Google accounts, ensure you select the correct one.
Step 2: locate Blocksite in your active subscriptions
- Review the list of all active subscriptions displayed on the screen.
- Scroll to find Blocksite in your subscriptions list.
- If Blocksite does not appear, your subscription may have already expired or you may be viewing the wrong Google account.
Step 3: open Blocksite and select cancel
- Tap on Blocksite to open the subscription details page.
- Review your subscription plan, next billing date, and features included.
- Tap Cancel subscription at the bottom of the details screen.
- Google will display information about what happens after cancellation.
Step 4: confirm your cancellation with google
- Google will ask you to confirm the cancellation and may ask for feedback about why you are cancelling.
- Providing feedback is optional but helps Google improve the service.
- Tap Cancel subscription again to confirm your request.
- Google will send a confirmation email to your registered Google account email; keep this as proof of cancellation.
How to cancel Blocksite through their web portal
If you subscribed directly through Blocksite's website using a credit card or other payment method, you must cancel through your Blocksite account.
Step 1: log in to your Blocksite account
- Visit the Blocksite website (or the direct account portal) and log in using your email address and password.
- Verify that you can access your account dashboard.
- If you cannot log in, use the "Forgot password" option to reset your credentials.
Step 2: navigate to your subscription settings
- Once logged in, locate your account settings or subscription management page.
- This is typically found in a "Settings," "Account," or "Billing" section.
- Look for the option labelled Manage Subscription or Billing Information.
- The exact menu structure may vary depending on the current website design.
Step 3: review your subscription details
- Your subscription details page will show your current plan, renewal date, and payment method.
- Confirm that this is the subscription you wish to cancel.
Step 4: cancel your subscription
- Select the option to Cancel Subscription or Cancel My Plan.
- Blocksite may ask you to provide a reason for cancellation; this is optional feedback.
- Confirm the cancellation when prompted.
- Blocksite should provide an on-screen confirmation and send a confirmation email to your registered email address.
- Save the confirmation email as proof of your cancellation request.
Timeline and what happens after you cancel
Understanding when your access ends and what to expect next protects you from unexpected charges.
Immediate cancellation versus end-of-billing-period cancellation
When you cancel, you can typically choose to end access immediately or at the end of your current billing period. Immediate cancellation stops your premium features right away but releases you from future charges. End-of-billing-period cancellation allows you to use premium features until your renewal date, then prevents the next charge. Choose based on whether you need continued access during your remaining subscription time.
What to expect after cancellation
After successful cancellation, Blocksite will downgrade your account to the free tier. The free tier includes basic blocking functionality but not advanced features like scheduling or cross-device synchronisation. You will retain access to your block lists, although they will function in limited mode. Your personal data remains on Blocksite's servers unless you request deletion.
Checking that cancellation was successful
Within 24 hours of cancellation, check that your subscription status has changed. On Apple devices, open Settings > [Your Name] > Subscriptions and confirm Blocksite no longer appears. On Android devices, open Google Play Store > Profile > Manage subscriptions and verify Blocksite is no longer listed. If Blocksite still appears as active, contact Blocksite support immediately.
Refunds and charges after cancellation
Your refund eligibility depends on Singapore consumer law and the timing of your cancellation request.
When you are entitled to a refund
If you cancel your Blocksite subscription within 7 days of the initial purchase, you may be entitled to a full refund under the Consumer Protection (Fair Trading) Act. This 7-day period is known as the "cooling-off period" and applies to distance contracts (subscriptions purchased online). After 7 days, refunds are not guaranteed unless Blocksite has failed to provide the service as described or has breached its terms.
If charges continue after you have cancelled, you have the right to dispute those charges with your payment provider (Apple, Google, or your bank) and request a refund. This process is called a chargeback or dispute claim and is available through your payment method's customer service.
How to request a refund if charges continue after cancellation
- Check your bank statement or payment app (Apple Wallet, Google Pay, or your bank) to confirm when the last charge occurred.
- If a charge appears after your cancellation date, contact Blocksite support with proof of your cancellation (the confirmation email from Apple, Google, or Blocksite).
- Blocksite support email: typically found on their website's Contact page.
- Request a refund for the unwanted charge in writing and include the transaction date and amount.
- If Blocksite does not respond within 14 days or refuses to refund, contact your payment provider's customer service to dispute the charge.
- Apple: Settings > [Your Name] > Subscriptions > select the transaction > Report a problem.
- Google Play: Open your order in the Play Store app, tap the three dots, select Report an issue, and describe the unwanted charge.
- Your bank: contact your bank's fraud or dispute department and provide the transaction details.
- If your payment provider does not resolve the issue, escalate to the Consumers Association of Singapore (CASE) with copies of all correspondence.
Common mistakes to avoid when cancelling
Cancellation mistakes can leave you paying unwanted charges, so take care to follow the correct process.
Deleting the app does not cancel your subscription
The single most common error is deleting the Blocksite app from your device and assuming the subscription has ended. Deleting the app does not cancel your subscription; Apple, Google, or Blocksite will continue charging you until you explicitly cancel through the platform's subscription settings. Uninstalling the app only removes the software from your device, not your active subscription.
Changing your payment method does not stop charges
Some users hope that removing a credit card or changing their payment method will automatically cancel the subscription. This approach frequently fails because the payment provider (Apple or Google) has already stored your payment information and will continue charging your updated payment method. Always cancel the subscription formally before changing payment details.
Using the wrong account or platform
If you subscribed through the Apple App Store but attempt to cancel through Google Play (or vice versa), your cancellation request will not work because those platforms do not manage each other's subscriptions. Verify which platform charged you by checking your bank statement or payment app, then cancel through that platform only.
Not saving your cancellation confirmation
Without a cancellation confirmation from Apple, Google, or Blocksite, you have no proof that you cancelled. If the company continues charging you and claims you never cancelled, a confirmation email is your primary evidence. Take screenshots of all confirmation pages and save confirmation emails to a dedicated folder.
Protecting yourself with a cancellation checklist
Use this checklist to ensure you cancel correctly and retain proof of cancellation.
| Action | Completed? | Notes |
|---|---|---|
| Identify your subscription platform | Yes / No | Apple App Store, Google Play, or web portal? |
| Locate cancellation settings | Yes / No | Subscriptions menu in Apple Settings or Google Play |
| Choose cancellation timing | Yes / No | Immediate or end of billing period |
| Complete cancellation process | Yes / No | Follow platform-specific steps above |
| Save confirmation email | Yes / No | Forward to yourself or store in a safe folder |
| Verify cancellation after 24 hours | Yes / No | Check subscription list to confirm Blocksite is gone |
When to escalate: what to do if cancellation fails
If Blocksite or your payment provider does not process your cancellation, or if you continue to be charged after cancelling, escalation is your next step.
Step 1: contact Blocksite support directly
Email Blocksite support with the subject "Cancellation Not Processed" and include your account email, the date you attempted to cancel, and a screenshot of your cancellation confirmation (if available). Request written confirmation that your subscription has been cancelled and ask for an itemised refund of any charges after your cancellation date. Allow 7 business days for a response.
Step 2: dispute through your payment provider
If Blocksite does not respond or refuses to cancel, contact your payment provider's dispute team. Apple, Google, and your bank all allow you to challenge charges and request refunds. Provide your cancellation confirmation and proof that Blocksite continued charging you. Most payment providers will investigate within 30 days.
Step 3: lodge a complaint with CASE
If Blocksite and your payment provider both fail to resolve the issue, file a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer protection authority and investigates subscription disputes at no cost to you. You must provide copies of your cancellation confirmation, proof of charges, and copies of all correspondence with Blocksite and your payment provider. CASE will formally contact Blocksite and seek a resolution on your behalf.
CASE's contact details: You can lodge a complaint through their official website or contact their hotline. Complaints must be submitted within 2 years of the disputed charge.
Why yafee helps you cancel with confidence
Cancelling a subscription should be straightforward, but confusion over platform-specific procedures and fear of unwanted charges often leads consumers to delay or give up. Yafee specialises in guiding consumers through subscription cancellations using clear legal frameworks and platform-specific steps. Whether you subscribed through Apple, Google, or Blocksite's web portal, Yafee breaks down the exact process so you avoid the common mistakes that leave people paying for services they no longer use.
Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are designed to protect you. Yafee ensures you understand those rights and know exactly how to enforce them. If Blocksite refuses to cancel or continues charging after you have cancelled, Yafee provides the escalation pathway to the Consumers Association of Singapore.
Yafee has helped thousands of consumers across Singapore cancel unwanted subscriptions, recover unwanted charges, and understand their legal position when businesses fail to comply with cancellation requests. Whether you need clarity on your rights, step-by-step cancellation instructions, or help escalating a dispute, Yafee delivers the legal expertise and practical guidance you need.
Summary and your next steps
Cancelling Blocksite takes approximately 5 minutes if you follow the correct platform-specific steps. Your cancellation pathway depends on where you subscribed: Apple App Store (iOS), Google Play (Android), or Blocksite's web portal. Each platform requires you to access subscription settings, find Blocksite, and select cancel. Save your confirmation email and verify within 24 hours that Blocksite is no longer listed as an active subscription.
Your legal position is protected by Singapore's Consumer Protection (Fair Trading) Act. You have the right to cancel at any time using the cancellation method provided by the platform. If charges continue after cancellation, you have the right to dispute those charges with your payment provider or escalate to CASE.
Take action today: identify your subscription platform using the method above, follow the step-by-step instructions for that platform, and save your cancellation confirmation. If you encounter any resistance or continued charges, escalate through your payment provider or CASE immediately. Yafee remains your trusted resource for subscription cancellation guidance and consumer rights protection in Singapore.