Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Storyblocks, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Storyblocks in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Storyblocks
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Storyblocks subscription with zero hassle
1
Fill in the form
Give us your details and those of your Storyblocks subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Storyblocks. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Storyblocks refuses your cancellation.
Frequently asked questions
Cancel Storyblocks: The Right Way
How to cancel your Storyblocks subscription in south africa
Understanding Storyblocks and why you might cancel
Storyblocks is a digital asset subscription service that grants you access to royalty-free video clips, music tracks, stock images, templates and creative content. You pay a monthly or annual subscription fee, and in return download assets under Storyblocks' licensing terms.
You may decide to cancel for several legitimate reasons: your creative projects have concluded, you've found a competitor service that better suits your workflow, or your budget requires immediate adjustment. Cancelling a subscription is your statutory right under South African consumer law. At Yafee, we help thousands of South African consumers navigate subscription cancellations with confidence.
How Storyblocks licensing protects your work
When you hold an active Storyblocks subscription, you download assets under a perpetual license. This means the video clips, images and music you download remain yours to use indefinitely, even after you cancel your subscription. Your creative projects do not become restricted or inaccessible once your billing stops. This protection is built into Storyblocks' standard licensing agreement.
Why timing matters in cancellation
Storyblocks operates on a recurring billing cycle. If you fail to cancel before your renewal date, the company will charge you for the next subscription period automatically. Most subscription services, including Storyblocks, require cancellation at least 48 hours before your renewal date to prevent the next charge. You must identify your exact billing date first, then plan your cancellation window accordingly.
Your consumer rights in south africa
South Africa's Consumer Protection Act (CPA) No. 68 of 2008 establishes your foundational legal protections when managing subscriptions and cancellations.
What the consumer protection act guarantees
Under the CPA, Storyblocks must provide you with transparent, accessible information about cancellation terms at the point of sale and throughout your subscription period. The company cannot hide cancellation procedures behind multiple clicks or pages, nor can they make cancellation deliberately burdensome. Section 5 of the CPA explicitly protects your right to cancel service agreements within a reasonable timeframe. Furthermore, Storyblocks must not charge you after you have formally cancelled unless you have explicitly agreed to additional charges in writing.
Your legal position: You hold the right to cancel your Storyblocks subscription at any time. The company cannot force you to remain subscribed beyond your chosen cancellation date. If Storyblocks charges you after you cancel, you may demand a full refund and lodge a formal complaint with the National Consumer Commission.
Enforcement through the national consumer commission
If Storyblocks refuses to process your cancellation or continues charging your card after you cancel, you have a direct escalation route. The National Consumer Commission (NCC) investigates complaints against companies that breach the CPA. Contact the NCC if Storyblocks fails to honour your cancellation request within 5 business days. Consequently, Yafee advises keeping detailed records of every cancellation attempt, including screenshots, email confirmations and transaction records. The NCC can compel Storyblocks to refund unauthorised charges and impose penalties for repeated violations.
Cancellation methods by subscription platform
Your cancellation method depends entirely on how you originally subscribed to Storyblocks.
Cancel through the Storyblocks website directly
If you signed up and pay Storyblocks directly through their website, you must cancel through your online account dashboard. Follow these steps precisely:
- Visit the Storyblocks website at storyblocks.com and log in using your registered email address and password.
- If you cannot access your account, click "Forgot Password" and reset your login credentials first.
- Click your account profile icon or name in the top-right corner of the page.
- This typically appears as a circular avatar or username link.
- Select "Account Settings," "Billing," "Subscription," or "Manage Subscription" from the dropdown menu.
- Navigation labels may vary slightly depending on your account type (individual, team, or business).
- Locate your active subscription plan in the billing section.
- Storyblocks displays your current plan name, renewal date and monthly or annual billing frequency here.
- Click the "Cancel Subscription" button next to your active plan.
- Storyblocks may ask you to confirm cancellation reasons or offer a discount to retain you; you are not obligated to accept any counter-offer.
- Review the cancellation confirmation message carefully.
- Storyblocks will state your access continues until the end of your paid billing period, then terminates automatically.
- Click "Confirm Cancellation" to finalise the process.
- Your cancellation request is now submitted to Storyblocks' systems.
- Check your email inbox (and spam folder) for a cancellation confirmation email within 5 to 10 minutes.
- Save this email and take screenshots of your account dashboard showing cancellation status.
This direct-website cancellation method is the fastest and most straightforward route for most Storyblocks subscribers in South Africa.
Cancel through the apple app store
If you subscribed to Storyblocks via the Apple App Store on your iPhone or iPad, you must cancel through Apple's App Store settings, not through Storyblocks directly. Follow these steps:
- Open the Apple App Store on your iOS device.
- Tap the "Apps" icon at the bottom of your screen.
- Tap your profile icon in the top-right corner.
- This appears as a circular image or initials section.
- Tap "Subscriptions" from the menu options.
- Your active subscriptions are listed here.
- Find "Storyblocks" in your subscription list and tap it.
- Apple displays your renewal date, billing amount and payment method for this subscription.
- Tap "Cancel Subscription" and confirm your cancellation request.
- Apple will ask for final confirmation; select "Confirm Cancellation."
- Verify that your subscription status changes to "Cancelled" within the App Store settings.
- You will retain access to Storyblocks until your paid period ends.
Apple processes Apple App Store subscription cancellations independently of Storyblocks. Consequently, you must cancel through Apple's system, or Storyblocks cannot process your cancellation request.
Cancel through google play
If you subscribed to Storyblocks via Google Play on an Android device, you must cancel through Google Play's subscription management tools:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Tap "Payments and subscriptions" from the menu.
- Select "Subscriptions" to see your active list.
- Tap "Storyblocks" from your active subscriptions.
- Google Play displays your subscription details, renewal date and billing method.
- Tap "Cancel subscription" at the bottom of the subscription screen.
- Google will ask you to confirm your cancellation reasons; this step is optional and does not affect your cancellation.
- Confirm your cancellation request when prompted.
- Your subscription status updates to "Cancelled" immediately in the Google Play Store.
- Check that your Storyblocks access continues until your next billing date, then terminates.
- Google Play handles all refund and access management for this cancellation.
Google Play subscription cancellations are final and immediate; you cannot reverse the cancellation through the app itself after confirmation.
What happens after you cancel
Cancellation does not mean instant access removal; rather, your subscription enters a "cancelled but active until expiry" state.
Access and content retention during your final billing period
After you cancel, Storyblocks continues to provide you full access to all features, downloads and content until your paid billing period ends. If your renewal date is 30 days away, you retain unrestricted access for those remaining 30 days. Download any final content you may need during this grace period, as your access terminates automatically on your original renewal date. Furthermore, all assets you downloaded whilst subscribed remain yours permanently under your license agreement, regardless of when you cancel or when your subscription ends.
Automatic access termination and billing confirmation
On your renewal date, Storyblocks automatically revokes your login access and removes your ability to download new content. Your account becomes archived but recoverable if you resubscribe in future. Verify your bank or credit card statement 7 to 10 days after your renewal date to confirm Storyblocks has not charged you again. If an unexpected charge appears, contact your bank immediately and lodge a chargeback dispute.
Refund eligibility in south africa
Storyblocks' refund policy varies based on cancellation timing and your subscription plan.
Refund scenarios and your rights
| Cancellation scenario | Refund eligibility | Your next step |
| Cancel within 30 days of first purchase | Full refund generally applies | Request refund from Storyblocks support within 30 days of purchase date |
| Cancel after 30 days but before renewal | Partial refund possible; depends on days remaining | Contact Storyblocks support with your billing dates and request pro-rata refund |
| Cancel on renewal date (day of charge) | Full refund of new charge applies | Contact Storyblocks support immediately with transaction ID and request reversal |
| Storyblocks charges you after cancellation | Full refund mandatory under CPA | Request immediate refund and escalate to National Consumer Commission if refused |
| Unauthorised charge or billing error | Full refund mandatory | Contact your bank and file a chargeback dispute; escalate to NCC simultaneously |
| Annual plan cancellation mid-term | Refund of unused months possible under CPA fairness provisions | Request pro-rata refund in writing; cite CPA Section 48 if Storyblocks refuses |
In accordance with the Consumer Protection Act, Storyblocks cannot retain your full payment if you cancel significantly before your renewal date. Request refunds in writing via email to ensure you have documented evidence of your request.
Pricing and subscription plans in south africa
Storyblocks offers multiple subscription tiers to accommodate different creative workflows and budgets.
| Subscription plan | Billing frequency | Approximate ZAR cost | Cancellation requirement |
| Basic (monthly) | Month-to-month recurring | R120-R180 per month | Cancel 48 hours before next billing date |
| Basic (annual) | Once per year | R900-R1,200 per year | Cancel 48 hours before annual renewal |
| Unlimited (monthly) | Month-to-month recurring | R280-R420 per month | Cancel 48 hours before next billing date |
| Unlimited (annual) | Once per year | R2,400-R3,600 per year | Cancel 48 hours before annual renewal |
| Team or Business | Custom billing cycles | Custom pricing based on seats and usage | Contact Storyblocks support directly to cancel |
| Free trial (if applicable) | Typically 7-14 days before charge | R0 during trial period | Cancel before trial ends to avoid first charge |
Pricing in South Africa reflects ZAR currency conversion from USD base prices and may fluctuate. Check your exact subscription amount in your Storyblocks account dashboard or billing email to confirm your plan type.
Common cancellation mistakes to avoid
Cancellation delays and oversights are frustrating, but awareness of these pitfalls protects your wallet and account security.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store, cancelling through the Storyblocks website will not work. Your payment relationship is with Apple, not Storyblocks directly. Consequently, you must cancel through Apple's system. Similarly, Google Play subscriptions require cancellation through Google Play, not the Storyblocks website. Verify your original subscription source before attempting cancellation.
Mistake 2: waiting until your renewal date to cancel
If you cancel on the exact day of your renewal, Storyblocks may have already processed the charge. Storyblocks' billing systems often renew subscriptions at midnight or in early morning hours. Cancel at least 48 to 72 hours before your renewal date to ensure the company has time to process your cancellation request before the automated charge occurs.
Mistake 3: assuming access ends immediately after cancellation
Many users believe their Storyblocks access terminates the moment they click "Cancel." In reality, you retain full access until your paid billing period concludes. This grace period is not a mistake on Storyblocks' part; it is your contractual right. Use this remaining time to download any final assets, then plan for access loss on your actual renewal date.
Mistake 4: failing to keep cancellation proof
If Storyblocks charges you after you cancel, you need documented evidence of your cancellation request. Screenshots, confirmation emails and transaction records protect you. Without this documentation, disputing unauthorised charges becomes difficult. At Yafee, we advise all subscribers to maintain a cancellation evidence file immediately after completing the process.
Mistake 5: not checking your bank statement after cancellation
Some users cancel successfully but fail to verify their bank statement on their renewal date. If Storyblocks malfunctions and charges you despite cancellation, a 7-day delay in detection means a 7-day delay in filing your refund dispute. Check your account statement 5 to 7 days after your renewal date to confirm no unauthorised charges have occurred.
Escalation checklist for cancellation disputes
If Storyblocks refuses to cancel your subscription or continues charging you after cancellation, follow this structured escalation pathway to protect your rights.
Step 1: formal written request to Storyblocks
Send an email to Storyblocks' support team stating your account email, subscription plan and explicit cancellation request. Use professional, clear language and request written confirmation within 5 business days. Include your transaction ID and billing date. Retain a copy of this email for records.
Step 2: chargeback dispute through your bank
If Storyblocks does not respond or refuses to cancel, contact your bank or credit card provider. File a chargeback dispute claiming unauthorised subscription charge. Provide your bank with cancellation evidence, support correspondence and your formal cancellation request email. Your bank will investigate and may reverse the charge within 7 to 30 days.
Step 3: formal complaint to the national consumer commission
If your chargeback succeeds but Storyblocks continues charging you, or if your chargeback is denied, lodge a formal complaint with the National Consumer Commission. Visit the NCC website, complete their complaint form and provide all documentation: cancellation emails, screenshots, bank statements and chargeback evidence. The NCC will investigate Storyblocks' compliance with the Consumer Protection Act and can impose penalties and demand full refunds.
Yafee has helped countless South African consumers escalate subscription disputes successfully through this three-step process.
Why you might keep your Storyblocks subscription
Cancellation is not always the optimal choice; some users benefit from retaining their subscription under different circumstances.
Reasons to keep your subscription active
| Scenario | Reason to keep active | Consider cancellation if |
| Regular content creator or designer | Storyblocks saves time and licensing fees | You switch to competitor (Adobe Stock, Envato) with better value |
| High-volume annual projects | Annual plan offers 20-30% savings vs. monthly | Your project volume declines significantly |
| Professional production company | Team or business plans scale with your operations | You build internal asset libraries and reduce reliance on third-party content |
| One-off project with tight deadline | Monthly plan covers immediate content needs | Cancel immediately after project delivery |
| Budget constraints but active projects | Free tier or lowest-cost plan maintains access | Free tier does not meet your content volume needs |
| Evaluating the service long-term | Keep subscription during trial period to assess fit | Service does not align with your creative workflow after evaluation |
Contacting Storyblocks support and headquarters
If Storyblocks does not process your cancellation or you need to escalate your complaint beyond automated systems, contact the company directly at the registered corporate address.
Official Storyblocks contact information
Corporate headquarters:
Footage Firm Inc.
(Storyblocks)
2970 North First Street
San Jose, California 95134
United States
You may send formal cancellation or refund demands to this address via registered mail for documented delivery. Include your account email, subscription plan details, billing dates and explicit cancellation request. Footage Firm Inc. is the legal entity operating Storyblocks and must respond to formal written correspondence within 30 days under consumer protection laws in most jurisdictions, including South Africa's extended CPA requirements.
Alternatively, submit cancellation disputes through Storyblocks' in-app support chat or email contact form on their website. Document all support interactions by taking screenshots and retaining confirmation numbers.
Your next step: cancel with confidence
Cancelling your Storyblocks subscription is your consumer right under South African law. You are entitled to transparent cancellation procedures, uninterrupted access until your paid period ends, and refunds if the company charges you after cancellation. Follow the method matching your subscription source (website, Apple App Store or Google Play), retain cancellation proof, and verify your bank statement on your renewal date. If Storyblocks refuses to honour your cancellation, escalate through your bank's chargeback process and the National Consumer Commission's formal complaint mechanism. At Yafee, we have helped thousands of South African consumers cancel subscriptions confidently and recover unauthorised charges. Your financial control starts now-take action today and regain command of your subscription spending.