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Frequently asked questions
Cancel Resumemaker: The Right Way
How to cancel Resumemaker and protect your subscription rights in singapore
Why you might want to cancel Resumemaker
Resumemaker is a subscription-based resume-building platform available on iOS, Android, and the web that helps you create professional CVs using templates and export features. You access the service through weekly, monthly, yearly, or lifetime purchase tiers-and like most digital subscriptions, cancelling requires knowing exactly where to go and when to act.
Whether you've found a better alternative, completed your job search, or simply want to stop recurring charges hitting your account, understanding your cancellation options protects your wallet and your rights as a consumer in Singapore. At Yafee, we help thousands of users navigate exactly this situation every month.
When cancellation makes sense
You should cancel Resumemaker if you're no longer using the premium features, if you've landed the role you were applying for, or if you've discovered a free alternative that meets your needs. Many users sign up for a short burst during an active job hunt and then forget to cancel before the next billing cycle kicks in.
Cancelling stops future charges while preserving your access through the end of your current paid period. You don't lose anything by cancelling early; you simply prevent the next unwanted charge.
Common reasons users cancel
You might cancel because you've moved to a different CV platform, prefer manual editing over templates, or simply don't need resume-building tools anymore. Some users cancel after their free trial ends and the first paid charge appears-a moment when many realise the subscription wasn't essential. Others cancel after securing employment or switching to industry-specific recruitment platforms. Yafee consistently sees users cancel within the first billing cycle when they realise templates don't match their industry needs.
Your consumer rights when cancelling digital services in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital goods and services, including Resumemaker subscriptions. Understanding these rights empowers you to cancel confidently and seek refunds if something goes wrong.
What the law says about subscriptions and cancellations
Under Singapore law, you have the right to cancel a subscription and expect the service provider to honour that cancellation within a reasonable timeframe. The Consumer Protection (Fair Trading) Act requires that all material terms-including billing frequency, auto-renewal conditions, and cancellation procedures-be disclosed clearly before you purchase.
For app-based subscriptions through Apple App Store or Google Play, the respective platforms handle cancellation mechanics, though Resumemaker must honour the cancellation once it's processed. For web-based purchases, Resumemaker's Terms of Service state that subscriptions can be cancelled anytime. This contractual promise is enforceable, and Yafee recommends keeping records of any cancellation confirmation you receive.
Your legal position
You have the right to: cancel at any point during your subscription cycle without penalty; receive a refund if you cancel within a statutory cooling-off period (where applicable); and expect clear notice before any auto-renewal charge. You can report to: the Competition and Consumer Commission of Singapore (CCCS) if Resumemaker charges you without proper notice, refuses to honour a cancellation, or fails to disclose billing terms clearly.
Your right to clear information and transparent billing
You have the right to clear, upfront information about billing cycles, auto-renewal terms, and cancellation procedures before you subscribe. Resumemaker must disclose these terms clearly-and if they don't, that's a violation you can report to the CCCS.
Auto-renewal charges are only valid if you've explicitly agreed to them and been given a clear reminder before each charge. If Resumemaker charges you without proper notice or after you've cancelled, the CCCS can investigate on your behalf. Yafee advisors recommend capturing screenshots of all billing notices and cancellation confirmations for your records.
Pricing and subscription plans for Resumemaker
Knowing what you're paying for helps you decide whether cancellation is the right move and gives you a reference point if you're disputing an unexpected charge.
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Weekly Pack | S$3.48 | 7 days | Short-term job applications |
| Monthly Pack | S$7.48 | 30 days | Active job hunting |
| Annual Pack | S$48.99 | 365 days | Long-term career management |
| Lifetime Pack | S$119.99 | One-time purchase | Permanent access (no cancellation needed) |
The monthly plan offers the best balance for most users; it allows you to trial the service without committing to a full year, and you can cancel quickly if the templates don't meet your needs.
How to cancel Resumemaker on each platform
Your cancellation method depends on how you subscribed-either through your device's app store or Resumemaker's web platform. Follow the correct steps for your subscription type to ensure your cancellation is processed immediately.
Cancel a Resumemaker subscription on iOS
If you subscribed to Resumemaker through the Apple App Store, you cancel through your Apple account, not directly through Resumemaker. Apple processes the cancellation and stops future charges within one to two billing cycles.
- Open the Settings app on your iPhone or iPad
- Tap Tap your name at the top of the screen
- Select Subscriptions
- Locate Resumemaker in the list
- Tap Resumemaker and then select Cancel Subscription
- Confirm your cancellation by tapping Confirm
Apple sends you a cancellation confirmation email immediately. You retain access to all paid features until the end of your current billing period; future charges stop after that date. Yafee users often forget that Apple App Store cancellations do not refund past charges-only stop future ones-unless your subscription is within 14 days of purchase.
Cancel a Resumemaker subscription on android
If you subscribed through Google Play, you cancel via your Google account. Google Play processes cancellations within one business day.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Manage subscriptions or Subscriptions
- Tap Resumemaker
- Tap Cancel subscription
- Follow the on-screen prompts to confirm
Google Play sends a confirmation email once your cancellation is processed. Like Apple, Google Play suspends future charges but does not automatically refund past payments unless you cancel within the statutory cooling-off period. You keep access through the end of your current billing cycle.
Cancel a Resumemaker subscription on the web
If you subscribed directly through Resumemaker's website, you cancel through your account settings.
- Visit the Resumemaker website and log in with your email and password
- Navigate to Account Settings or Subscription (usually found in your user menu)
- Locate the Active Subscription section
- Click Cancel Subscription
- Select your cancellation reason (optional but helpful for the company)
- Confirm by clicking Cancel again
Resumemaker sends a cancellation confirmation email immediately. Web-based cancellations take effect on your next billing date; you retain full access until then. Yafee recommends screenshotting your confirmation email as proof of cancellation for your records.
What happens after you cancel Resumemaker
Cancellation is immediate, but its effects unfold over your billing cycle-understand what to expect so you're not caught by surprise.
Timing of your cancellation
Once you cancel, Resumemaker stops any future charges after your current billing period ends. If you're on a monthly plan and cancel on day 15 of your 30-day cycle, you have access until day 30. On day 31, future charges stop. If you cancel on day 29, charges stop on day 30. This is automatic and requires no action from you.
Accessing your data after cancellation
You retain access to any resumes, templates, or CVs you created during your subscription until your paid period ends. After that date, you may lose access to premium templates, but your exported PDFs and documents remain yours. Yafee advises exporting your final resume as a PDF before your access expires if you want to preserve it.
Reactivating your subscription later
If you cancel and later want to resubscribe, you can sign back up anytime through the same method (app store or web). Your new subscription starts fresh and resets your billing cycle. No penalty applies for cancelling and resubscribing; Resumemaker does not penalise former users.
Refunds and what you're entitled to claim
Singapore's Consumer Protection (Fair Trading) Act entitles you to a refund in specific circumstances. Understand when you can claim money back.
Refunds within the cooling-off period
If you purchased a Resumemaker subscription and have used the service for fewer than 14 days, you may be entitled to a refund under the statutory cooling-off period. This applies only if Resumemaker did not clearly disclose the cooling-off period before purchase.
To claim a cooling-off refund, contact Resumemaker directly via email or in-app support within 14 days of purchase and request a refund. State your reason clearly (e.g., "I no longer need this service"). Resumemaker must respond within 14 days and process the refund within 30 days of your request if your claim is valid.
Refunds for unauthorised or duplicate charges
If Resumemaker charged you after you cancelled, charged you twice in one cycle, or charged you without your explicit consent, you have grounds for a refund. Contact Resumemaker's support team immediately with proof of cancellation or duplicate charge screenshots.
If Resumemaker refuses to refund an unauthorised charge within 30 days, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). Yafee users who have escalated disputes with app-store subscriptions should contact Apple Support or Google Play support in parallel, as they can also investigate merchant disputes.
Non-refundable charges after cancellation
Charges incurred before you cancelled are generally non-refundable unless you meet the cooling-off criteria or the charge was unauthorised. Cancellation stops future charges only; it does not reverse past ones. If you cancel on the last day of your billing cycle, you've already paid for the full month and will not receive a partial refund.
Common mistakes when cancelling Resumemaker
Cancellation is straightforward, but small oversights can lead to unexpected charges or lost data. Most mistakes are easily avoided if you know what to watch for.
Not confirming your cancellation
Many users assume cancellation is complete after clicking "cancel" without waiting for a confirmation email. Always verify that you receive a cancellation confirmation from either Resumemaker, Apple, or Google Play within 24 hours. If no email arrives, log back into your account and check the subscription status again. Yafee users who've contacted us about unexpected charges often skipped this step.
Cancelling after a charge has posted
If a charge has already appeared on your statement, cancelling stops only the next charge. The charge you've already paid for is separate and may not be refundable unless you meet specific criteria. Cancel as soon as you decide you no longer need the service; don't wait until you spot a charge.
Forgetting to export your resumes before your access expires
Once your paid period ends after cancellation, you may lose access to premium templates and editing features. Export any resumes you created as PDF or Word documents before that date. Log back in shortly before your expiry date to ensure all data is downloaded.
Confusing app-store cancellations with direct cancellations
If you subscribed through Apple App Store or Google Play, you must cancel through that platform-not through Resumemaker's website. Cancelling through Resumemaker's website while your subscription is linked to an app store will not stop charges. Always cancel through the platform where you initiated the subscription.
How to dispute a charge if Resumemaker won't refund you
If Resumemaker refuses to process a refund or honour your cancellation, you have formal recourse under Singapore consumer law.
Step 1: contact Resumemaker directly
Send a formal email to Resumemaker's support address requesting a refund. Include your subscription details, the date you cancelled, proof of cancellation (screenshot), and the date of the disputed charge. Keep your email brief, factual, and professional. Request a response within 14 days.
Step 2: escalate to your bank or payment provider
If Resumemaker does not respond or refuses your refund claim within 30 days, contact your bank or credit-card provider. Report the charge as unauthorised or disputed. Your bank can reverse the charge while it investigates, a process known as a chargeback. Provide your bank with copies of all emails, cancellation confirmations, and evidence of the dispute.
Step 3: file a complaint with the competition and consumer commission of singapore
If your bank's chargeback fails or Resumemaker disputes it, lodge a formal complaint with the CCCS. The CCCS investigates unfair trading practices and can compel Resumemaker to refund you if it finds a violation. Visit the CCCS website (www.cccs.gov.sg) and use their online complaint form. Include all supporting documents: cancellation confirmations, screenshots of charges, and correspondence with Resumemaker.
Yafee has seen the CCCS resolve disputes within 8 to 12 weeks. If the complaint is upheld, Resumemaker must refund you plus any fees charged by your bank.
Comparing Resumemaker with alternatives
Before you cancel, consider whether an alternative better suits your needs. Here's how Resumemaker compares to other popular resume builders in Singapore.
| Platform | Starting price (SGD) | Best for | Free version available |
|---|---|---|---|
| Resumemaker | S$3.48 (weekly) | Quick, template-based resumes | Yes, limited |
| Canva Resume | Free or S$119.99/year | Visually creative resumes | Yes, extensive |
| Indeed Resume Builder | Free | Job-seeker integration | Yes, full access |
| Google Docs | Free | Simple, professional layouts | Yes, full access |
| LinkedIn Resume Builder | Free | Professional networking alignment | Yes, full access |
| Zety | S$2.99 (first month) or S$12.99/month | ATS-optimised resumes | Yes, limited |
If you're cancelling because of cost, free alternatives like Indeed, Google Docs, or LinkedIn may meet your needs. If you're cancelling because Resumemaker's templates don't suit your industry, Canva or Zety might offer better options. Evaluate your priority-design, job-matching, or simplicity-before cancelling and moving on.
Checklist: cancelling Resumemaker safely
Use this checklist to ensure your cancellation is complete and your account is protected.
- Confirm you're cancelling through the correct platform (app store or website)
- Take a screenshot of your cancellation confirmation page
- Wait for a confirmation email from Resumemaker, Apple, or Google Play
- Verify that no charge appears on your next billing date
- Export any resumes or documents as PDFs before your access expires
- Keep all confirmation emails and receipts in a safe folder
- Check your bank or credit-card statement two weeks after cancellation to ensure no unauthorised charge appears
- If a charge does appear, gather screenshots and contact your bank within 30 days
Summary: cancelling Resumemaker in singapore
You have the right to cancel Resumemaker at any time under Singapore's Consumer Protection (Fair Trading) Act. Cancellation is free, immediate, and stops future charges after your current billing period ends. The method depends on how you subscribed: use Apple Settings for iOS, Google Play for Android, or Resumemaker's account settings for web purchases. You retain access through the end of your paid period and can export your data anytime. If Resumemaker refuses to honour a cancellation or process an unauthorised refund, escalate to the CCCS and your bank. Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorized charges-you're not alone in navigating this process.
How to contact Resumemaker if you need support
If you encounter problems during cancellation or need to dispute a charge, contact Resumemaker's customer support team. In the absence of a published postal address, Resumemaker can be reached through the following channels:
- In-app support: Open the Resumemaker app, navigate to Settings or Help, and select "Contact Support"
- Website support: Visit the Resumemaker website and look for a "Help" or "Contact" link (usually in the footer)
- Email: Check your original Resumemaker purchase receipt for a support email address; most include [email protected] or a similar variant
- App store support: For app-based subscriptions, contact Apple Support (apple.com/support) or Google Play Help (support.google.com/googleplay)
When you contact Resumemaker, provide your full subscription details, the date you cancelled, and any error messages or unexpected charges. Request a written response within 14 days. If Resumemaker fails to respond or refuses your refund claim, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Yafee recommends keeping all correspondence for your records and never paying a second time to resolve a billing dispute-escalate to the CCCS instead.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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