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Frequently asked questions
Cancel Resumehelp: The Right Way
How to cancel Resumehelp in singapore: your complete legal rights and step-by-step guide
What Resumehelp is and why you might want to cancel
Resumehelp is a subscription-based platform that provides resume and cover letter templates, writing assistance, and formatting tools to job seekers. The service operates through a web application and mobile apps on iOS and Android, delivering customizable documents and step-by-step guidance for building professional job application materials.
Most Resumehelp subscriptions auto-renew on a regular schedule. Charges continue indefinitely until you actively cancel. If you purchased through the Resumehelp website, the company bills you directly. If you subscribed via Apple App Store or Google Play Store, Apple or Google processes billing, and you must cancel through their respective platforms rather than Resumehelp itself. This distinction matters when determining your cancellation method.
Common reasons to cancel include completing your job search, discovering cheaper alternatives, dissatisfaction with template quality, unexpected auto-renewals, or changing career priorities. Yafee understands the frustration of unwanted recurring charges, and this guide walks you through every cancellation method, your consumer rights under Singapore law, and how to recover your money if you qualify for a refund.
Your legal position under singapore consumer protection law
Your rights as a Resumehelp subscriber in Singapore are protected by the Consumer Protection (Fair Trading) Act (CPFTA), administered by the Consumers Association of Singapore (CASE) and the Competition and Consumer Commission of Singapore (CCCS). Understanding this framework ensures you approach cancellation and refund requests with confidence and legal authority.
Key consumer protection rights in singapore
The CPFTA grants you the right to cancel distance contracts (including online subscriptions) within 14 calendar days of purchase without penalty or reason, provided the trader has not yet supplied the service substantially. For subscription services where you have already used significant features, this cooling-off period may not apply in full, but traders must still provide you with clear, accessible cancellation mechanisms.
Resumehelp, as a digital service provider to Singapore consumers, must display its cancellation terms prominently at point of sale and in your account settings. If the company fails to provide a functioning cancellation method or misrepresents the terms, you may file a complaint with the CCCS. Additionally, your credit card or payment processor (Apple, Google, or your bank) offers chargeback protection if Resumehelp fails to honour a valid cancellation request or continues charging after you cancel.
Your right to a refund
Refund eligibility depends on three factors: whether you have used the service substantially, how long you have held the subscription, and whether Resumehelp breached its contractual obligations. If you cancel within 14 days of purchase and have not substantially used the platform, you have a strong legal position for a full refund. If you cancel after 14 days or have used the service extensively, Yafee recommends checking Resumehelp's refund policy in your account settings, but you may still request a refund by demonstrating service failure, misrepresentation, or unauthorised charges.
Pricing tiers and billing methods
Resumehelp offers three subscription levels, each with different cancellation and refund implications depending on your billing cycle and payment method. Understanding your plan ensures you cancel at the right time and maximise any refund entitlement.
Resumehelp plans and current pricing
| Plan | Price (USD) | Billing cycle | Renewal date | Best for |
|---|---|---|---|---|
| 14-day trial | US$2.90 | 14 days | Auto-renews to US$24.90 after trial | Testing the platform risk-free |
| Monthly access | US$24.90 | Every 4 weeks | Same day each month | Short-term job search |
| Annual access | US$94.80 | 12 months | Same day next year | Long-term career development |
Singapore customers see all prices converted from USD to SGD at current exchange rates. A US$2.90 trial may appear as approximately SGD $3.90, depending on daily USD-SGD fluctuations. Retain your payment receipt for refund disputes, as this confirms the exact amount charged in your local currency.
Payment methods and billing management
Resumehelp accepts payment via credit card, debit card, and app store accounts (Apple and Google). The company does not offer SGD-denominated billing; all charges occur in USD. Your card issuer or payment provider converts the amount automatically at their prevailing exchange rate, which may differ slightly from Resumehelp's displayed rate. Monitor your statements closely and compare the converted amount against the invoice in your Resumehelp account.
How to cancel Resumehelp if you subscribed via the website
Direct web subscriptions are cancelled through your Resumehelp account settings in 5 minutes or less. Follow these steps precisely to ensure the cancellation processes and your next auto-renewal stops.
Step 1: sign in to your Resumehelp account
- Open any web browser and navigate to the Resumehelp website.
- Click the "Sign In" or "Login" button, typically located in the top-right corner.
- Enter your email address and password.
- If you have forgotten your password, click "Forgot Password" and follow the email reset instructions.
Step 2: navigate to your account settings and subscription
- Once logged in, locate your account menu.
- Click your profile icon or username in the top-right corner.
- Select "My Account," "Account Settings," or "Profile Settings" from the dropdown menu.
- Look for a section labeled "Subscription," "Billing," "Plans," or "Manage Subscription."
Step 3: review your subscription details before cancellation
- Your subscription section displays your current plan name, next renewal date, and active payment method.
- Write down your renewal date; this confirms when your last charge will occur if you cancel today.
- Verify that the payment method shown is correct and matches your records.
- Note the plan name and price to include in any refund request.
Step 4: submit your cancellation request
- Locate and click the "Cancel Subscription," "Cancel Plan," or "End Membership" button within your subscription settings.
- Some versions of the site may ask you to confirm your cancellation by ticking a checkbox or answering a brief survey.
- Do not leave this page without seeing a confirmation message or cancellation reference number.
- If the button is unavailable or greyed out, your account may already be cancelled; proceed to Step 5.
Step 5: confirm cancellation and save your confirmation
- After submission, Resumehelp displays a confirmation message on-screen.
- Take a screenshot or note the confirmation reference number, date, and time.
- Check your email (including spam and promotions folders) for a cancellation confirmation email from Resumehelp.
- Save this email permanently as evidence of your cancellation request.
How to cancel Resumehelp if you subscribed via apple app store or google play
App Store subscriptions are managed by Apple or Google, not by Resumehelp directly. You must cancel through your app store account settings to stop charges and access refund options. The process differs from web cancellation but takes equally few minutes.
Cancelling via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the bottom-right corner (or top-right on some devices).
- Select "Subscriptions" from the menu.
- Find Resumehelp in your active subscriptions list.
- Tap "Resumehelp" to open its subscription details.
- You will see your renewal date, the amount charged, and your payment method.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will ask you to confirm; tap "Confirm" to complete the cancellation.
- Your subscription ends at the current renewal date; no further charges occur.
- Request a refund if you cancel within 14 days of purchase.
- Tap "Report a Problem" in the subscription details screen.
- Select "I want to request a refund," and explain that you cancelled within the 14-day cooling-off period or that the service failed to meet expectations.
- Apple reviews refund requests within 48 hours.
Cancelling via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions" from the menu.
- Tap "Resumehelp" from your active subscriptions.
- Google displays your renewal date, plan name, and current payment method.
- Tap "Cancel subscription."
- Google asks for your cancellation reason; you may select "Not as described," "Too expensive," or "No longer needed."
- Confirm by tapping "Cancel subscription" again.
- Your subscription ends on your next renewal date.
- Request a refund through Google Play's dispute process.
- Return to your subscription details and tap "Report an issue."
- Explain that you cancelled within 14 days or that Resumehelp misrepresented its service quality.
- Google processes refund requests within 3 to 5 business days.
Refund eligibility and how to request your money back
Refund entitlement in Singapore is not automatic; it depends on when you cancel, how much you have used the service, and whether Resumehelp breached its obligations. Yafee advises submitting a refund request in writing with clear evidence, as verbal requests are rarely honoured.
When you qualify for a refund
You have the strongest refund case if you cancel within 14 calendar days of your purchase and have not substantially accessed the platform. This 14-day cooling-off period is mandated by the CPFTA for distance contracts. If you cancel after 14 days, your refund depends on whether Resumehelp failed to provide the service as described, charged you without authorisation, or continued billing after you cancelled.
How to submit a refund request
- Gather supporting evidence.
- Locate your payment receipt or invoice from Resumehelp, Apple, or Google showing the date, amount, and plan name.
- Note the exact date and time you cancelled in your account settings (if web) or app store (if mobile).
- Screenshot your cancellation confirmation and any follow-up confirmation email.
- Record how many times you logged into Resumehelp or used its features (or note that you did not log in at all).
- Send a written refund request to Resumehelp.
- Compose a clear email or letter addressing Resumehelp's support team (contact details below).
- State the date you purchased the subscription, the amount charged in SGD, and the date you cancelled.
- Explain that you cancelled within 14 days (if applicable) or describe the service failure you experienced.
- Request a full refund to your original payment method within 10 business days.
- Attach clear copies of your payment receipt and cancellation confirmation.
- Send copies to Resumehelp and your payment provider simultaneously.
- Email the refund request to Resumehelp's support address (provided below).
- Forward the same email to Apple, Google, or your credit card company, depending on how you paid.
- Your payment provider has its own refund process and may approve a chargeback if Resumehelp does not respond within 30 days.
Timeline and escalation
Expect Resumehelp to respond within 5 to 10 business days. If the company refuses your refund request or does not respond within 30 days, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE). Yafee has supported thousands of consumers in escalating unfair refund denials, and your complaint will be logged officially for investigation.
What to do immediately after cancellation
Cancellation brings relief, but a few essential steps protect you from unexpected charges and ensure your request was processed successfully.
Verify your cancellation within 48 hours
Log back into your Resumehelp account (if you subscribed via web) and check that your subscription status now shows "Cancelled" or "Inactive." If you subscribed via an app store, revisit your subscription list and confirm Resumehelp no longer appears. Set a calendar reminder for one week before your previous renewal date; if a charge appears on that date, contact your payment provider immediately to dispute it.
Monitor your bank and card statements
Watch your credit card or bank statement for the next 60 days. The final charge should appear on your previous renewal date only. If a charge labelled "Resumehelp," "RBK Global," or similar appears after that date, this indicates Resumehelp failed to process your cancellation or is billing you fraudulently. Report this to your card issuer or bank immediately and request a chargeback, citing your cancellation confirmation as evidence.
Save your cancellation documentation permanently
Retain all confirmation emails, screenshots, and payment receipts in a dedicated folder for at least two years. Consumer disputes may take time to resolve, and this evidence proves your cancellation date and the amount charged.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small oversights can delay your refund or leave you liable for unexpected charges. Yafee has observed these patterns repeatedly and urges you to sidestep them entirely.
Mistake 1: cancelling only in the Resumehelp app, not your app store account
Removing the Resumehelp app from your phone does not cancel your subscription. If you subscribed via Apple or Google, you must cancel in your App Store or Play Store settings. Deleting the app alone leaves your subscription active and your account vulnerable to charges. Always navigate to your payment platform's subscription list and cancel there.
Mistake 2: assuming cancellation is complete without a confirmation email
Do not rely on on-screen messages alone. Retrieve your confirmation email before closing the page. If no email arrives within 2 hours, contact Resumehelp's support team to verify that your cancellation was submitted. A verbal or chat-based reassurance is not sufficient proof in a dispute; you need a dated, recorded confirmation.
Mistake 3: failing to request a refund in writing
In-app messages requesting refunds are often lost. Send a formal, written request via email to Resumehelp, copying your payment provider (Apple, Google, or your bank). Written requests create a paper trail and are taken more seriously during escalation to the CCCS or CASE.
Mistake 4: missing the 14-day cooling-off window
The CPFTA's 14-day cancellation right is only available if you have not substantially used the service. Delay your refund request until after this window, and your grounds weaken. If you purchased Resumehelp and are unsatisfied, cancel and request a refund immediately, within those 14 days.
Comparison: web cancellation vs. app store cancellation
The cancellation method you use affects your refund options and timeframe. This table clarifies the key differences so you choose the route most favourable to your situation.
| Factor | Web cancellation | Apple App Store | Google Play Store |
|---|---|---|---|
| Where you cancel | Resumehelp account settings | Apple App Store app | Google Play Store app |
| Refund processing time | 5-10 business days (if approved) | Up to 48 hours | 3-5 business days |
| 14-day refund eligibility | Strong (check Resumehelp policy) | Very strong (Apple enforces 14 days) | Very strong (Google enforces 14 days) |
| Dispute escalation | CCCS / CASE, then chargeback | Apple refund system, then card issuer | Google refund system, then card issuer |
| Customer support contact | Resumehelp support email (below) | Apple support | Google support |
How to contact Resumehelp and escalation authorities
Direct contact with Resumehelp is your first step if you encounter problems or need to confirm a cancellation. If Resumehelp does not respond or refuses a legitimate refund claim, file a formal complaint with Singapore's consumer protection authorities.
Resumehelp contact details
For cancellation confirmation, refund requests, or billing disputes, send a written email or registered letter to:
Email: [email protected]
Postal address (Switzerland): RBK Global GmbH, [Swiss address as provided in legal registration]
Postal address (United States, alternative): RBK Global, [USA address as per legal records]
Always include your full name, email, account ID, invoice number, and a clear description of your request. Send emails via a method that provides delivery and read receipts, such as Gmail's tracking feature or a registered letter with proof of delivery.
Singapore consumer protection authorities
If Resumehelp does not respond within 30 days or refuses your refund claim, escalate to one of these official bodies:
Consumers Association of Singapore (CASE): Website case.org.sg | Phone 6100 0315 | Email: [email protected] | CASE assists consumers with disputes and can mediate refund claims at no cost.
Competition and Consumer Commission of Singapore (CCCS): Website www.cccs.gov.sg | Consumer hotline 6100 5777 | Email: [email protected] | CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can compel traders to honour refunds and cancellations.
File your complaint with both organisations simultaneously. Include your email exchanges with Resumehelp, payment receipts, cancellation confirmations, and any evidence that the company breached the CPFTA (e.g., missing cancellation options, continued billing after cancellation, or misrepresentation of service quality). Yafee has supported thousands of consumers through this escalation process, and both CASE and CCCS take unauthorised charges and refund denials seriously.
Summary and next steps
Cancelling Resumehelp in Singapore is a straightforward process that takes minutes if you follow the steps above exactly. Your rights are protected under the Consumer Protection (Fair Trading) Act, which grants you a 14-day cooling-off period, the right to a functioning cancellation mechanism, and access to dispute resolution through CASE and CCCS if needed.
Start by identifying how you subscribed: directly via the Resumehelp website, or through Apple App Store or Google Play. Navigate to your account settings or app store subscription list, click "Cancel," and save your confirmation email. If you purchased within the last 14 days and have not substantially used the service, submit a formal refund request by email. Monitor your bank statement for one final charge on your renewal date, then confirm cancellation has taken effect.
If Resumehelp refuses your refund or fails to stop charges within 30 days, escalate to CASE or CCCS without hesitation. Yafee has helped thousands of Singapore consumers recover unauthorised charges and enforce their cancellation rights. Your consumer protections are law, and both organisations exist to enforce them on your behalf. Take action today, and you will reclaim control of your subscription and financial security.