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Frequently asked questions
Cancel Resumemaker.Ai: The Right Way
How to cancel Resumemaker.Ai and reclaim your money in singapore
Understanding Resumemaker.Ai and your cancellation rights
Resumemaker.Ai is a subscription-based resume-building platform that leverages artificial intelligence to help you craft polished, applicant-tracking-system-optimised resumes and cover letters. The service delivers templated designs, automated formatting, and job-matching tools-but it may no longer suit your needs after your job search concludes, your circumstances change, or your budget tightens. At Yafee, we recognise that subscription services do not work for everyone, which is why we provide clear, legally grounded guidance on how to cancel without losing your data or facing surprise charges.
Under the Consumer Protection (Fair Trading) Act (Cap 52A), Singapore law protects your right to cancel subscription services with transparency and without unreasonable barriers. Yafee has helped thousands of consumers navigate this process, and we guide you through every step so you retain control of your account and understand your entitlements.
What Resumemaker.Ai offers
The platform provides AI-powered resume templates, real-time applicant-tracking-system scanning to assess how well your resume aligns with job postings, advanced writing and rewriting tools, and the ability to export your work as PDF or Word documents. Higher-tier plans unlock unlimited resume versions, a cover letter builder, job-matching capabilities, and a planning tracker with interview reminders. The free tier grants you basic access but restricts exports and limits the number of saved resumes to one.
Common reasons you might cancel
You may cancel because your job search has concluded, your financial circumstances have shifted, you prefer manual control over resume design, or the tool does not align with your workflow. Whatever your reason, cancelling promptly prevents future billing cycles and protects your account integrity.
Pricing structure for Resumemaker.Ai in singapore dollars
Understanding the cost of each plan helps you assess whether your subscription justifies its monthly or annual charge.
| Plan name | Monthly cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Free | S$0.00 | Ongoing | Basic templates, limited applicant-tracking-system scans, 3 credits, no PDF or Word export, 1 saved resume |
| 7-day pass | Approximately S$4.05 | 7 days | Full Pro access, all artificial-intelligence tools, export features |
| Pro monthly | Approximately S$25.65 | Monthly | Unlimited resumes, advanced applicant-tracking-system checks, cover letter builder, job matcher, planner with reminders |
| Pro annual | Approximately S$174.15 | 12 months | All Pro features plus priority email support |
Prices shown in Singapore dollars are approximate conversions from United States dollars (1 USD equals approximately 1.35 SGD). Your actual charge depends on the exchange rate at the time of billing and your payment method. If you pay monthly, the total annual cost of Pro is roughly S$307.80; the annual plan saves you money if you intend to stay subscribed for the full 12 months.
Why you must cancel before your renewal date
The most critical timing rule is to cancel before your renewal date to prevent automatic charges.
Renewal deadlines across platforms
If you subscribe through the Apple App Store, you must cancel at least 24 hours before your renewal date; Apple charges your account automatically if you miss this window. For Google Play subscriptions, cancel before the renewal date to avoid the next charge, though Google's exact cutoff time may vary slightly. If you subscribe directly on the Resumemaker.Ai website, cancellation takes effect before your next billing date, and you retain Pro access until that date arrives. Yafee recommends marking your renewal date in your phone calendar and setting a reminder 48 hours in advance so you never miss the cancellation window.
What you lose and what you keep after cancellation
Once you cancel, you lose access to Pro features-advanced applicant-tracking-system scanning, the cover letter builder, job-matching tools, and the planner-immediately or on your next renewal date, depending on your subscription type. You retain access to the free tier indefinitely, and all resumes and documents you have created remain in your account indefinitely, allowing you to download or delete them at your discretion. Do not delay cancellation if you have finished using the service; every day you wait brings you closer to the next billing cycle.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when dealing with subscription services.
Your legal position
Under the Consumer Protection (Fair Trading) Act (Cap 52A), you have the right to cancel a subscription service without penalty, provided you comply with the cancellation terms stated at the point of purchase. The Act requires traders (including Resumemaker.Ai) to display cancellation terms clearly and prominently before you complete your purchase. If Resumemaker.Ai has charged you after cancellation, or if the company refuses to process your cancellation, you may lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Yafee recognises that many consumers do not know these protections exist, which is why we make them explicit here.
Refund entitlements and timelines
If you cancel before your renewal date, no further charge will be applied to your account. Consequently, you are not entitled to a refund of charges already incurred unless you can demonstrate that Resumemaker.Ai breached its contract or misrepresented the service. Nevertheless, if you cancel within 3 to 5 business days of an unwanted charge, contact Resumemaker.Ai support immediately and request a reversal; many payment processors and app stores honour refund requests within this window if you did not use the service materially. The onus is on you to act swiftly-the longer you delay, the more difficult a refund becomes.
How to cancel Resumemaker.Ai across all platforms
Your cancellation method depends on where you subscribed and which device you use.
Cancel via the Resumemaker.Ai website (desktop or mobile browser)
- Sign in to your Resumemaker.Ai account using your email and password.
- Navigate to your account settings or subscription management page-this is typically found in the main menu under "Account," "Settings," or "Billing."
- Locate the "Manage subscription" or "Billing" section.
- Click "Cancel subscription" or "Cancel Pro membership."
- Read the cancellation confirmation message carefully to confirm the exact date your access ends.
- Note whether the company offers a retention incentive (e.g., a discount to stay subscribed); decide whether this appeals to you.
- Confirm your cancellation by clicking the final "Confirm cancellation" button.
- You will receive a confirmation email within minutes; save this email as proof of cancellation.
- Log out of your account and verify that your subscription status now displays as "Cancelled" or "No active subscription."
Cancel via the apple app store (iPhone or iPad)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the profile icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- Find and tap "Resumemaker.Ai" in your active subscriptions list.
- If Resumemaker.Ai does not appear, verify that you are subscribed through the App Store and not directly through the Resumemaker.Ai website.
- Tap "Cancel subscription" or "Edit subscription."
- Follow the on-screen prompts and confirm your cancellation.
- Apple will display your cancellation effective date; this is the date you lose Pro access.
- You must cancel at least 24 hours before this date to prevent the next charge.
- Check your email for an Apple confirmation receipt; save it as proof.
Cancel via google play (Android devices)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Tap "Resumemaker.Ai" in your active subscriptions list.
- If the app does not appear, confirm that you subscribed via Google Play and not directly through the Resumemaker.Ai website.
- Tap "Cancel subscription."
- Review the cancellation date and confirm your cancellation request.
- Google will inform you when your Pro access ends; this is typically your next renewal date.
- Check your Gmail inbox for a Google Play confirmation email; keep this as your cancellation record.
Cancel if you subscribed via a third-party payment provider
- Identify which payment method or platform you used (e.g., Stripe, PayPal, credit card via a third-party gateway).
- Log in to that payment provider's account or billing dashboard.
- Locate Resumemaker.Ai in your active subscriptions or recurring payments list.
- Click "Cancel" or "Stop recurring payment."
- Confirm the cancellation and retrieve your confirmation reference number or email.
- Contact Resumemaker.Ai support at the address provided below and provide your cancellation reference to ensure their records are updated.
What happens after you cancel
Cancellation is not the end of your responsibility; you must take steps to protect your data and account.
Download your resumes and documents before access expires
After you cancel, you typically retain access to your account and resumes until your subscription renewal date. Download all important resumes, cover letters, and any other documents you created in Resumemaker.Ai before this date arrives. Export each document as a PDF or Word file and save it to your computer or cloud storage (e.g., Google Drive, OneDrive). Once your Pro access ends, you may still be able to view and download your documents on the free tier, but functionality is restricted. Do not assume your data will be available indefinitely; download everything immediately after cancellation.
Confirm the final charge does not appear on your account
Check your bank statement, credit card, PayPal account, or Apple/Google billing page 3 to 5 business days after your renewal date passes. Confirm that no new charge from Resumemaker.Ai appears. If an unexpected charge does appear, contact Resumemaker.Ai support within 24 hours and request an immediate reversal. If the company does not respond or refuses to refund you within 5 business days, escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS), referencing the Consumer Protection (Fair Trading) Act.
Delete your account if you wish to remove all personal data
Cancellation and account deletion are separate actions. Cancelling stops billing but does not erase your personal data from Resumemaker.Ai's servers. If you want to delete all your personal information, navigate to your account settings and look for a "Delete account" or "Erase all data" option. Follow the company's verification process and confirm deletion. Note that this action is typically irreversible; you cannot recover deleted resumes or account details once you confirm.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but missteps can leave you vulnerable to unwanted charges and frustration.
Do not assume your cancellation is complete without written confirmation
Many consumers believe they have cancelled but have not. After you click "Confirm cancellation," verify that you receive an email confirmation from Resumemaker.Ai, Apple, Google, or your payment provider. Log back into your account a few minutes later and confirm that your subscription status now reads "Cancelled," "No active subscription," or "Inactive." If the status still shows "Active" or "Pro," your cancellation did not process; repeat the cancellation steps immediately.
Do not wait until after your renewal date to cancel
Cancelling one day late may trigger an automatic charge. Mark your renewal date in your phone calendar the moment you purchase your subscription, and set a reminder for 48 hours before that date. This buffer gives you time to contact support if the cancellation process fails.
Do not overlook charges from third-party payment processors
If you subscribed through a third-party gateway (not Apple, Google, or the Resumemaker.Ai website directly), cancelling on the Resumemaker.Ai app may not stop the payment processor from charging you. You must cancel the recurring payment on the payment processor's platform itself. Verify with your bank or payment provider that no recurring authorisation remains active.
Do not forget to download your resumes before cancellation takes effect
Resumemaker.Ai permits you to access your documents after cancellation, but functionality is limited. If you lose access to the free tier, you may be unable to retrieve your files. Download all resumes and cover letters as PDF or Word files to your computer or cloud storage immediately after cancelling. This protects you from data loss if Resumemaker.Ai experiences technical issues or closes your account.
Refund eligibility and dispute resolution
In most cases, cancelling before your renewal date prevents future charges and requires no refund request.
When you may be entitled to a refund
You are entitled to request a refund if you cancel within 3 to 5 business days of an unwanted charge, or if Resumemaker.Ai charges you after you have already cancelled. You may also be entitled to a refund if the company misrepresented the service (e.g., promised features that do not exist) or if your subscription was activated without your explicit consent. In these cases, contact Resumemaker.Ai support immediately with your evidence and request a refund. Provide your subscription confirmation email, cancellation confirmation email, and bank statement or payment screenshot showing the disputed charge.
How to dispute a charge you do not recognise
- Contact Resumemaker.Ai support via email or the contact details below within 24 hours of the charge appearing.
- Explain the charge clearly: state that you cancelled before your renewal date and request a refund.
- Attach copies of your cancellation confirmation email and your bank statement or payment screenshot.
- Request a response within 5 business days.
- If Resumemaker.Ai does not respond or refuses your refund request:
- Contact your bank or payment processor and file a chargeback or dispute claim, providing your cancellation confirmation email as evidence.
- Lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or by calling 6100 0315.
- If CASE cannot resolve the dispute, escalate to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg.
Yafee's role in supporting your dispute
Yafee has helped thousands of consumers recover refunds from subscription services by documenting their cancellation attempts and escalating complaints to regulators. If you need guidance drafting a dispute letter or understanding your rights, Yafee's contract-law specialists are available to advise you at no cost. Visit Yafee online to access free templates and detailed dispute procedures tailored to Singapore's Consumer Protection (Fair Trading) Act.
Comparison: keeping versus cancelling Resumemaker.Ai
Before you cancel, weigh the benefits of the service against its cost and your actual usage.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Job search status | Still actively applying to jobs and need resume refinement | Landed a role, paused your search, or using a different tool |
| Monthly budget impact | S$25.65 per month is affordable and fits your financial plan | S$25.65 per month strains your budget or feels unnecessary |
| Feature usage | You actively use the cover letter builder, job matcher, or applicant-tracking-system scanner | You rarely or never use Pro features; the free tier suffices |
| Alternative tools | No better or cheaper alternative exists for your needs | You prefer a professional resume writer, manual design, or a free tool |
| Data security concerns | You trust Resumemaker.Ai with your personal and employment data | You prefer to minimize personal data stored with subscription providers |
| Renewal timing | You are more than 7 days away from your next renewal date | Your renewal date is within 7 days; cancel now to save money |
Contacting Resumemaker.Ai support and escalating complaints
If Resumemaker.Ai does not process your cancellation or disputes your refund claim, use these official channels to resolve the issue.
Official contact information for Resumemaker.Ai
Resumemaker.Ai does not publicly list a mailing address in Singapore. Contact the company through the following channels:
- Email: [email protected]
- Website support form: www.resumemaker.ai/contact
- In-app support chat: available in the Resumemaker.Ai app under "Help" or "Settings"
When you contact support, provide your full name, email address associated with your account, subscription plan, renewal date, and a clear description of your issue. Request a written confirmation of your cancellation or refund decision. Save all correspondence in case you need to escalate to a regulator.
Escalation to singapore's consumer protection authorities
If Resumemaker.Ai fails to resolve your complaint within 7 business days, escalate your case as follows:
- Consumers Association of Singapore (CASE): File a complaint at www.case.org.sg, email [email protected], or call 6100 0315. CASE mediates disputes between consumers and traders at no cost.
- Competition and Consumer Commission of Singapore (CCCS): Lodge a complaint at www.cccs.gov.sg if CASE cannot resolve your dispute or if you believe Resumemaker.Ai has engaged in unfair practices under the Consumer Protection (Fair Trading) Act.
- Your bank or payment processor: If a charge appears on your account after cancellation, file a chargeback or dispute claim directly with your bank, credit card issuer, or PayPal. Provide your cancellation confirmation email as evidence.
Checklist: ensure you have cancelled successfully
Before you consider your cancellation complete, work through this checklist to confirm every step is done.
- I have marked my subscription renewal date in my phone calendar.
- I have cancelled my subscription at least 24 hours before my renewal date.
- I have received a cancellation confirmation email from Resumemaker.Ai, Apple, Google, or my payment provider.
- I have logged into my account and verified that my subscription status shows "Cancelled" or "No active subscription."
- I have downloaded all my resumes and cover letters as PDF or Word files to my computer or cloud storage.
- I have checked my bank statement or payment provider account 3 to 5 business days after my renewal date to confirm no new charge appears.
- If a charge did appear, I have contacted Resumemaker.Ai support within 24 hours with my cancellation confirmation email and requested a refund.
- I have saved all cancellation and dispute correspondence in a secure folder for my records.
Final thoughts and next steps
Cancelling Resumemaker.Ai takes fewer than 10 minutes and requires only a few taps or clicks across any platform. The most important action is to cancel before your renewal date so you avoid an unwanted charge. Under Singapore's Consumer Protection (Fair Trading) Act, you have the explicit right to cancel a subscription without penalty provided you comply with the company's stated cancellation terms. Yafee has guided thousands of consumers through this exact process, protecting them from surprise charges and helping them recover refunds when companies breach their obligations. If Resumemaker.Ai refuses to honour your cancellation or disputes your refund claim, escalate your complaint to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore-both bodies have successfully resolved disputes in consumers' favour. Take action today: mark your renewal date, cancel before that date arrives, download your resumes, and verify that no additional charge appears on your account. For further assistance or if you need help drafting a dispute letter, visit Yafee online at yafee.com-we are here to protect your consumer rights.