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Frequently asked questions
Cancel Resumemaker: The Right Way
How to cancel Resumemaker and reclaim your money in south africa
Why you might cancel Resumemaker and what to expect
Resumemaker is an online resume-building platform that uses artificial intelligence-powered suggestions and professional templates to help you create polished curricula vitae and cover letters. The service operates across web and mobile app stores, offering both free and paid Pro features that promise to accelerate your job search. Many South African professionals sign up with genuine intent, only to discover that the platform doesn't align with their needs, the AI suggestions feel generic, or they've found a better alternative. If you're in this position, you have clear rights under South African law to cancel immediately and potentially recover charges.
At Yafee, we recognise that subscription services can feel overwhelming-especially when billing happens through multiple platforms and companies make cancellation deliberately difficult. That's why we've created this step-by-step guide to help you cancel Resumemaker, understand your consumer rights under South African law, and navigate the refund process if you're entitled to recover charges. Yafee specialises in helping consumers like you take back control of their subscriptions.
What Resumemaker offers and how billing works
The platform provides resume templates, AI-driven writing suggestions, and export functionality to PDF and other formats. Free users get basic template access; Pro subscribers unlock premium templates, advanced AI features, and multiple export options. Importantly, Resumemaker operates across three distinct billing channels: directly through their website (via credit card or PayPal), through the Apple App Store, and through Google Play. Your cancellation route depends on where you subscribed, which we address in detail below.
When cancellation makes practical sense
You might cancel if you've completed your resume, found the AI suggestions unhelpful, prefer a competitor's interface, or simply want to pause spending. Cancellation doesn't delete your saved resumes-you'll retain viewing access even after your paid period ends, though export and AI features restrict to free functionality only. This means you won't lose your work if you cancel.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) and National Credit Act (NCA) give you specific, enforceable rights when dealing with subscription services like Resumemaker. Understanding these protections is your first line of defence if you're charged unfairly, the service doesn't deliver as promised, or cancellation is blocked.
What the consumer protection act guarantees
The CPA (Act No. 68 of 2008) requires that all online services display clear cancellation terms, billing cycles, and refund policies upfront. You have the statutory right to cancel any subscription within a reasonable timeframe-the CPA does not permit companies to impose unreasonable lock-in periods. Furthermore, goods or services must be of good quality and reasonably fit for purpose. If Resumemaker charged you but failed to deliver the promised features (for example, if templates didn't load or AI suggestions were unavailable), or if you were misled about pricing or cancellation terms, the CPA protects you explicitly.
The National Consumer Commission (NCC) is the body responsible for enforcing these rights. If Resumemaker refuses to refund or cancels improperly, you can lodge a complaint with the NCC at [email protected] or via their online portal at www.thencc.org.za.
Your right to cancel at any time without penalty
Section 14 of the CPA prohibits lock-in contracts for digital services. You can cancel Resumemaker at any time; the company cannot legally force you to pay for a fixed term or impose cancellation fees. After you cancel, you're entitled to use your paid subscription through the end of the current billing cycle, but you should not be charged again on the next billing date. If Resumemaker charges you after cancellation, that is a breach of your rights and grounds for a refund claim.
Your legal position
Under South African law, you have the right to cancel Resumemaker immediately and without penalty. The company must honour your cancellation before the next billing date. If they refuse to cancel, continue charging after cancellation, or misrepresent their terms, you can escalate your complaint to the National Consumer Commission or pursue a claim through the small claims court (if the amount is under R15,000). Yafee recommends keeping all emails and screenshots of your account and billing statements as evidence if a dispute arises.
Step-by-step cancellation methods across all platforms
Resumemaker's cancellation process varies depending on where you purchased your subscription. Below, we outline the exact steps for each platform so you can cancel today and avoid future charges.
Cancel via the Resumemaker website
If you subscribed directly through resumemaker.com using a credit card or PayPal, follow these steps to cancel your Pro subscription immediately.
- Log in to your Resumemaker account at resumemaker.com using your email and password.
- Navigate to the account settings or subscription management page.
- Look for a menu option labelled "Account," "Settings," "Billing," or "Subscription."
- On most platforms, this appears in the top-right corner under your profile icon or in a left-side navigation menu.
- Find your active paid plan and locate the "Manage Subscription" or "Active Plans" section.
- The page will display your current plan name, billing date, and payment method.
- Select the "Cancel Subscription" or "Downgrade" button next to your Pro plan.
- Do not select "Pause"-this may reserve the charge for a later date.
- When prompted, confirm your cancellation.
- Resumemaker may ask why you're cancelling; answering is optional and does not affect your right to cancel.
- Some platforms offer a discounted renewal rate-decline this unless you genuinely intend to stay.
- Take a screenshot of the cancellation confirmation page showing the date and time of cancellation.
- Check your email inbox (and spam folder) for a cancellation confirmation email from Resumemaker.
- If you don't receive one within 24 hours, log back in to verify the subscription status shows as "Cancelled" or "Inactive."
Cancel via the apple app store (iOS)
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel via Apple's system, not through Resumemaker itself.
- On your iOS device, open the Apple App Store app.
- Tap the profile icon in the bottom-right corner.
- This icon appears as a circle with your Apple ID photo or initials.
- Tap "Subscriptions" (you may need to scroll down to find this option).
- Find and tap "Resumemaker" in the list of active subscriptions.
- Tap "Cancel Subscription" or "Delete Plan."
- If the button shows "Edit," tap that first, then select "Cancel."
- When prompted, confirm your cancellation by tapping "Confirm" or "Yes."
- Apple will ask if you want to continue; confirm that you wish to cancel.
- You will see a confirmation message stating your subscription ends on a specific date.
- You retain access to Resumemaker Pro features until that end date.
- Note Apple's 14-day refund window: if you subscribed within the past 14 days and believe the service doesn't meet your expectations, you can request a refund by tapping "Report a Problem" on the Resumemaker subscription page and selecting "I'd like to request a refund."
Cancel via google play (Android)
If you subscribed through Google Play on an Android device, you must cancel via Google's system.
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- This icon appears as a circle with your Google Account photo or initials.
- Tap "Manage your subscriptions" or "Subscriptions."
- Find and tap "Resumemaker" in the list of active subscriptions.
- Tap "Cancel Subscription."
- Google may ask if you want to keep the subscription-select "Cancel Subscription" again to confirm.
- When prompted, select your reason for cancellation (optional) and tap "Cancel Subscription" to finalize.
- You will see a confirmation stating your subscription ends on a specified date.
- Verify cancellation by re-opening the Google Play Store subscriptions page-Resumemaker should no longer appear under "Active Subscriptions."
- If you subscribed within the past 14 days and want to explore a refund, tap the subscription and select "Report a Problem," then choose "Request a refund" and explain your reason.
Refunds and charge-back rights after cancellation
Cancellation and refunds are separate actions. Cancelling stops future charges; obtaining a refund for past charges requires a specific request or dispute process.
When you're entitled to a refund
You have the right to a refund in the following circumstances: (1) you subscribed within the past 14 days and the service does not meet your reasonable expectations (Apple App Store and Google Play purchases); (2) Resumemaker charged you after you successfully cancelled (billing error); (3) the service was not delivered (the platform was unavailable or features were broken); or (4) you were misled about the terms, pricing, or cancellation process when you signed up.
How to request a refund directly from Resumemaker
If you cancelled but were charged again, or if you believe you paid unfairly, contact Resumemaker's support team in writing. Yafee recommends sending an email to their support address (if available on their website) or via their contact form, clearly stating: your account email, the date of the unwanted charge, the amount charged, your cancellation date, and your request for a full refund. Keep copies of all correspondence.
Refund requests via apple and google
If you subscribed through the Apple App Store within the past 14 days, tap your subscription, select "Report a Problem," and request a refund, explaining that the service does not meet your needs. Apple typically processes refunds within 5 to 10 business days. For Google Play, the process is similar: tap the subscription, select "Report a Problem," choose "Request a refund," and submit your reason. Google's refund window is also 14 days.
Escalate via chargeback if necessary
If Resumemaker or the app store refuses a legitimate refund claim, you can dispute the charge through your bank or card issuer. Contact your bank and request a chargeback, providing evidence that you cancelled (screenshots, confirmation emails) and were still charged. Most South African banks honour chargebacks for unauthorized or erroneous charges within 120 days of the transaction. Consequently, always keep proof of cancellation.
What happens to your account and data after cancellation
Cancelling your Resumemaker Pro subscription does not delete your account or your saved resumes. Here's what to expect after your cancellation date passes.
Your access and data after cancellation
Your resume documents and cover letters remain stored in your account indefinitely. You can still view, edit, and download them locally, even after your Pro subscription ends. However, premium features lock down: advanced AI suggestions, premium template access, and certain export formats become unavailable. Free-tier features (basic templates, standard export to PDF) remain active. If you upgrade again in the future, you'll regain full access without losing your data.
Ensure you download your resumes before cancelling
Although Yafee confirms that Resumemaker does not delete data after cancellation, best practice is to export your finalized resume to PDF, Word, or another universal format before your Pro period ends. This guarantees you have a backup independent of the platform. Log in, open each resume, select "Export," and save the file to your device or cloud storage (Google Drive, Dropbox, OneDrive).
Common mistakes to avoid when cancelling Resumemaker
Cancelling a subscription sounds straightforward, but small mistakes can leave you charged or locked in. We've helped thousands of consumers navigate these pitfalls-here are the traps to avoid.
Mistake 1: confusing "pause" with "cancel"
Many platforms offer a "pause subscription" option, which temporarily halts access but resumes charging after the pause period ends-often without sending a reminder email. Always select "Cancel," not "Pause." If you see only a pause option, contact support directly and request permanent cancellation in writing.
Mistake 2: not checking the next billing date before cancelling
If you cancel on the 20th but your next billing date is the 25th, you will still be charged on the 25th because the company bills in advance of service. To avoid this, cancel as early as possible in your current billing cycle, ideally within the first week. Always verify the "next billing date" field on your subscription page before confirming cancellation.
Mistake 3: cancelling only the app without cancelling the account subscription
Deleting the Resumemaker app from your phone does not cancel your subscription. Your subscription account on resumemaker.com, the App Store, or Google Play remains active and will bill as scheduled. You must explicitly cancel the subscription through the platform where you subscribed, not by deleting the app.
Mistake 4: ignoring confirmation and proof of cancellation
Always take a screenshot of the cancellation confirmation page and save the confirmation email. If Resumemaker charges you again, this proof is essential for disputing the charge with your bank or escalating to the National Consumer Commission. Without evidence, your refund claim is harder to defend.
Mistake 5: not monitoring your bank statements after cancellation
Even after successful cancellation, some subscription services charge again due to system errors or deliberate practices. Check your bank statement and app store receipts for 30 days after cancellation. If an unauthorized charge appears, report it immediately to your bank and to Resumemaker support.
Pricing table: Resumemaker plans and typical costs
| Plan | Cost (ZAR approx.) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| Free | R0 | Ongoing | Basic templates, standard export, no AI | Budget-conscious users |
| Pro (monthly) | R49-R99 / month | Monthly (auto-renew) | Premium templates, AI suggestions, advanced export | Trial users |
| Pro (annual) | R299-R499 / year | Annual (auto-renew) | All Pro features, discounted rate | Best value-easy to cancel |
| Pro (quarterly) | R149-R199 / quarter | Quarterly (auto-renew) | All Pro features, medium commitment | Moderate users |
Note: Pricing is approximate and may vary based on currency fluctuations, promotional codes, and your region. Always verify the exact cost before subscribing. Prices are typically displayed in ZAR for South African customers but may be charged in USD depending on the billing method.
Comparison: when to cancel vs. when to keep Resumemaker
| Reason | Cancel? | Comment |
|---|---|---|
| You've finished your resume and don't need updates | Yes | Save your resume to PDF and cancel. You can upgrade again if needed later. |
| You find the AI suggestions too generic or unhelpful | Yes | You're entitled to a refund within 14 days if the service doesn't meet expectations (CPA). |
| You prefer a competitor (e.g., Canva, LinkedIn Resume) | Yes | No lock-in applies. Cancel immediately under Section 14 of the CPA. |
| You subscribe annually but plan to job-hunt actively for 12 months | Keep | Annual plans offer better value (R299-R499/year vs. R49-R99/month). |
| You're in a job interview process and need polish quickly | Keep (short-term) | Subscribe month-to-month, then cancel after your offer is accepted. |
| You're uncertain whether you'll use the service | Free tier first | Test the free version for 2-3 weeks. Upgrade only if you find genuine value. |
Contact information and escalation routes
If Resumemaker refuses to cancel your subscription, charges you after cancellation, or misrepresents its terms, Yafee recommends escalating your complaint through the following formal channels.
Direct contact with Resumemaker
Visit resumemaker.com and locate their "Contact Us" or "Support" page. Send a formal email requesting cancellation and referencing your account details, current plan, and intended cancellation date. Keep a copy of your sent email and any response for your records.
National consumer commission (NCC) complaint
If Resumemaker refuses to honour your cancellation right or wrongfully charges your account, lodge a formal complaint with the National Consumer Commission. You can file online at www.thencc.org.za or email [email protected]. Include your account details, proof of cancellation attempts, bank statements showing unauthorized charges, and a clear description of the breach. The NCC investigates free of charge.
Bank chargeback and disputing unauthorized charges
Contact your South African bank's fraud or dispute department immediately if you identify unauthorized charges after cancellation. Provide your bank with cancellation confirmation screenshots and email proof. Most banks process chargeback disputes within 10 to 20 business days.
Small claims court (if applicable)
If the amount claimed is under R15,000 and informal resolution fails, you may pursue a claim in the magistrate's court (small claims division). Yafee recommends consulting a legal aid organization or attorney for guidance, as court fees and procedures apply.
Summary and next steps
Cancelling Resumemaker is a straightforward process once you know which platform you subscribed through and where to click. South African law-specifically the Consumer Protection Act-guarantees your right to cancel immediately and without penalty. You can cancel via the Resumemaker website, Apple App Store, or Google Play, depending on your subscription source. Always take a screenshot of your cancellation confirmation, monitor your bank statements for 30 days after cancellation, and contact the National Consumer Commission if Resumemaker refuses to honour your cancellation or charges you again.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by understanding their rights and following a clear, documented process. The steps above apply specifically to South African customers and align with local consumer legislation. If you encounter resistance from Resumemaker, remember that you have legal leverage: escalate to the NCC, dispute charges through your bank, and request a refund within the 14-day window if applicable. Yafee's mission is to empower you to take control of your digital spending.