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Frequently asked questions
Cancel Mailjet: The Right Way to Save Money
How to cancel Mailjet and reclaim your email marketing budget
What Mailjet is and why cancellation matters
Mailjet is a cloud-based email delivery platform that enables businesses to send marketing campaigns, transactional messages, and automated notifications to customers worldwide. The service provides drag-and-drop email builders, real-time delivery tracking, detailed analytics, and API integration for teams that require professional email management without extensive coding knowledge.
You may have initially chosen Mailjet to manage customer newsletters, onboarding sequences, or notification systems. However, your business needs evolve, and the platform may no longer align with your current budget or feature requirements. If you have decided to migrate to a competitor or discontinue email marketing altogether, Yafee has documented the precise steps required to cancel your account under Singapore consumer law.
Understanding your cancellation rights protects your financial position. Singapore's Consumer Protection (Fair Trading) Act (CPFTA) guarantees you the right to terminate service contracts within specified timeframes and conditions. Yafee ensures you navigate this process correctly and recover any prepaid fees you are entitled to claim.
Common reasons for cancelling Mailjet
You might cancel because you have identified a competitor with superior pricing, better email template design, or more responsive customer support. Others discontinue service after building their subscriber base and no longer requiring active campaign management. Some users discover that Mailjet's feature set does not align with their evolving technical or compliance requirements, particularly for regulated industries.
Budget constraints also drive cancellations. If your monthly or annual Mailjet spend no longer justifies the return on investment, or if you are consolidating marketing tools, cancelling frees capital for other business priorities.
The financial impact of remaining subscribed
Mailjet operates on a tiered pricing model, with costs scaling based on email volume and feature access. Annual subscriptions typically include a 10% discount compared to monthly renewal, but that upfront commitment becomes a burden if you are testing alternative platforms. Remaining subscribed while inactive wastes cash that your business could deploy elsewhere.
Yafee recognizes that every dollar counts, especially for small and medium enterprises. By understanding your exact cancellation options, you can make an informed financial decision without incurring unexpected penalties or losing prepaid credits.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act (CPFTA) governs all consumer transactions in Singapore, including SaaS subscriptions. This legislation protects you against unfair contract terms, misleading representations, and unjust cancellation penalties.
Your legal position
Under the CPFTA, you have the right to cancel a service subscription contract without penalty if the provider has misrepresented the service, failed to deliver promised functionality, or included unfair terms. Additionally, if Mailjet charges you for services you did not authorize or if you paid in advance but the service was not rendered, you are entitled to a full refund. The Consumer Association of Singapore (CASE) serves as your escalation body if Mailjet refuses to honour these rights. You do not require written permission from Mailjet to cancel; your cancellation notice is binding once delivered through a documented channel.
Statutory cancellation periods and conditions
While the CPFTA does not mandate a blanket cooling-off period for SaaS (unlike consumer goods), Mailjet's own terms of service may specify cancellation windows. You must review your specific contract to confirm the cancellation policy. Nevertheless, if Mailjet's cancellation terms are unreasonable (for example, requiring 30 days notice and charging a full month's fee after cancellation), the CPFTA allows you to challenge those terms as unfair.
Yafee advises that you retain copies of all contract documentation, billing statements, and correspondence with Mailjet. This evidence supports any dispute with the platform or escalation to CASE.
Mailjet cancellation methods and access points
Mailjet provides multiple cancellation routes, each with distinct procedural requirements and confirmation timelines.
Self-service cancellation through your account dashboard
The fastest cancellation method is through your Mailjet account settings. Log in, navigate to your billing or account preferences section, and select the cancellation or plan termination option. Mailjet will typically prompt you to confirm your decision and may offer a discount to retain your business. After you confirm cancellation, the platform generates an immediate confirmation email. This method leaves a timestamped digital record, which is valuable if a dispute arises later.
Cancellation via email support request
If you cannot locate the self-service cancellation button or prefer a documented audit trail, contact Mailjet support directly. Send an email to their support address (found in your account settings or on their website) explicitly stating: "I wish to cancel my Mailjet subscription effective [date]." Include your account email address and any relevant subscription ID. Request written confirmation of your cancellation. Mailjet support will respond with a cancellation confirmation email within 1 to 3 business days, detailing the effective date and refund status.
Cancellation via live chat or phone
Mailjet's support team also offers live chat and, in some cases, phone support. While convenient, chat-based cancellations carry a higher risk of miscommunication. Always follow up a live chat or phone cancellation with a written email confirmation, copying the chat transcript or call reference number. This ensures you have documented proof of your cancellation request.
Step-by-step cancellation process
The following procedure ensures you cancel Mailjet correctly and avoid accidental recharges or service disruptions.
Step 1: review your contract and confirm the cancellation policy
- Log in to your Mailjet account.
- Navigate to your Account Settings or Billing section.
- Locate and download your current subscription agreement.
- Identify the cancellation policy.
- Check whether your subscription renews monthly or annually.
- Confirm any notice period (e.g., "cancellation effective within 14 days").
- Note whether you are eligible for a pro-rata refund if cancelling mid-cycle.
- Record the next billing date.
- If you wish to avoid another charge, cancel before the renewal date.
Step 2: retrieve your email list and export campaign data
- Export your subscriber contacts.
- Go to Contacts or Lists in your Mailjet dashboard.
- Select all contacts and export them as a CSV file.
- Download and store the file securely on your computer.
- Back up your campaign templates.
- Download copies of any custom email templates you created.
- Screenshot or export campaign performance reports for your records.
- Note any automations or integrations.
- Document any third-party integrations (e.g., Zapier, e-commerce platforms) connected to Mailjet.
- Pause or remove these integrations before cancelling to avoid service errors.
Step 3: submit your cancellation request
- Choose your cancellation method.
- Self-service via dashboard (fastest).
- Email support with explicit cancellation language.
- Live chat with follow-up email confirmation.
- Include essential details.
- Account email address or subscription ID.
- Desired cancellation effective date.
- Statement: "I request full cancellation of my Mailjet account and all associated services."
- Request written confirmation.
- Ask Mailjet to confirm the cancellation in writing within 24 to 48 hours.
- Ask whether you are eligible for a refund and the expected processing time.
Step 4: confirm cancellation and document the response
- Receive and archive the cancellation confirmation email.
- Save the email to a dedicated folder or print it as a PDF.
- Verify that the effective cancellation date matches your request.
- Check your account status.
- Log back into Mailjet 24 hours after cancellation confirmation.
- Verify that your account shows as "cancelled" or "inactive."
- Confirm that your payment method has been removed.
- Monitor your credit card or bank account.
- Track your next billing cycle to ensure no further charges are applied.
- If you are charged after cancellation, contact your bank immediately and dispute the transaction.
Step 5: address any remaining integrations or dependencies
- Disconnect third-party tools.
- Log into Zapier, your e-commerce platform, or CRM and remove Mailjet as an integration.
- Test your workflows to confirm they function without Mailjet.
- Update DNS records if applicable.
- If you configured custom sending domains with Mailjet, update your DNS settings to point to your new email provider or remove them.
- Notify your team or stakeholders.
- Inform colleagues that Mailjet is no longer active so they do not attempt to use the platform.
Refunds and credit recovery after cancellation
Your refund eligibility depends on your subscription type and the timing of your cancellation request.
Monthly subscription refunds
If you cancel a monthly Mailjet subscription within 3 to 7 days of the billing date, you may receive a pro-rata refund for unused service days. The exact eligibility window is defined in Mailjet's terms. If you cancel mid-month after day 7, Mailjet typically does not issue a refund; instead, your subscription simply lapses at the end of the current billing cycle. Yafee recommends cancelling as early in the month as possible to maximize any refund potential.
Annual subscription refunds
Annual subscriptions carry stricter refund policies. Many providers impose a 30% or higher cancellation penalty or issue only a partial pro-rata refund. Review your exact agreement with Mailjet before cancelling an annual plan. If the penalty is excessive or not clearly disclosed at purchase, you may challenge it under the CPFTA as an unfair contract term.
Unused credits and promotional balances
If you prepaid for email credits or have promotional account balance, clarify with Mailjet support whether these credits are refundable upon cancellation. Document their response in writing. Some providers offer to carry credits to a future account if you reactivate, but Yafee advises that only a cash refund fully protects your money.
Disputing a refund denial
If Mailjet denies your refund claim despite your contract entitling you to one, escalate to the Consumer Association of Singapore (CASE). CASE will review your documentation and mediate a resolution. Include your cancellation confirmation, billing statements, and Mailjet's refusal correspondence in your complaint.
Common cancellation mistakes and how to avoid them
Cancelling a SaaS subscription is straightforward when you follow these safeguards. However, small oversights can lead to unexpected charges, data loss, or disputes.
Mistake 1: cancelling without exporting your data first
Once your Mailjet account is cancelled, you may lose access to your subscriber lists, campaign history, and performance reports within 30 to 90 days (depending on Mailjet's retention policy). Always export your contacts and campaign templates before submitting a cancellation request. Yafee emphasizes that data portability is your right under the CPFTA, and Mailjet must provide your data in a standard format (CSV or JSON) upon request, even after cancellation.
Mistake 2: cancelling through a method that leaves no record
If you cancel via live chat without saving a transcript, you have no proof of your cancellation date. This creates a liability if Mailjet charges you again and disputes your claim. Always follow up any verbal or chat-based cancellation with a written email confirmation sent to Mailjet's support address. Copy any reference numbers provided during the chat.
Mistake 3: missing the refund deadline
Mailjet processes refunds within 5 to 10 business days of cancellation confirmation, but only if you request them explicitly. If you do not ask for a refund in your cancellation email, Mailjet may assume you are forfeiting any credit. Always state clearly: "Please apply any eligible refund to my original payment method."
Mistake 4: failing to cancel active integrations
If your e-commerce store, CRM, or workflow automation tool is still connected to Mailjet after you cancel, those integrations will fail silently. Your email notifications may not send, and you will not realize the problem until customers complain. Disconnect all integrations in advance of your cancellation effective date.
Mistake 5: not checking for hidden auto-renewal clauses
Some Mailjet plans auto-renew unless you cancel by a specific date. If your contract includes such a clause and you do not meet the deadline, you are liable for another billing cycle. Yafee recommends setting a calendar reminder 2 weeks before your renewal date so you cancel in time if that is your intention.
What happens after your Mailjet account is cancelled
Your cancellation is complete once Mailjet confirms it in writing and your account status reflects as inactive. However, several steps remain to secure your transition.
Verify your account is inactive
Log in to Mailjet 48 hours after cancellation confirmation. Your account should display a "cancelled" or "archived" status, and you should not be able to send emails. If you can still access sending functions, contact support immediately and request manual account closure.
Monitor your billing for 60 days
Check your credit card or bank statement for 60 days following cancellation to ensure no unexpected charges appear. If Mailjet charges you after your cancellation effective date, contact your financial institution immediately and file a dispute. Yafee also recommends informing CASE of the unauthorized charge.
Update your records and communicate changes
Notify your team, customers, and any partner organizations that depend on Mailjet-managed communications. Ensure your new email platform (if you have migrated) is configured and tested before your Mailjet account goes offline. If you are discontinuing email marketing, update your privacy policy and customer communication channels accordingly.
Request permanent data deletion if desired
Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of personal data (subscriber emails, contact details) held by Mailjet after cancellation. If you do not require your subscriber list for regulatory compliance, email Mailjet support and request permanent deletion of all personal data associated with your account within 30 days of cancellation.
Mailjet pricing and plan comparison
Understanding Mailjet's cost structure clarifies the financial impact of your cancellation decision.
| Plan name | Monthly cost (SGD) | Annual cost (SGD) | Email volume per month | Support tier | Cancellation penalty |
|---|---|---|---|---|---|
| Free | $0 | $0 | 6,000 | Community | None |
| Essential | $25 | $270 (10% discount) | 30,000 | Email support | Pro-rata refund within 7 days |
| Professional | $99 | $1,089 (10% discount) | 1,000,000 | Priority support | Pro-rata refund within 14 days |
| Enterprise | Custom | Custom | Unlimited | Dedicated account manager | Negotiable (contract-dependent) |
| API Access | +$25/month | +$270/year | Scalable | Technical support | Pro-rata refund |
If you are paying $99 monthly and cancel mid-subscription, you forfeit the remaining month unless Mailjet honours a pro-rata calculation. Annual prepayments (frequently SGD 1,089 or more) carry steeper penalties. Yafee advises that if your actual email volume has dropped or you are testing a competitor's platform, cancelling a Professional or Essential plan is financially prudent within the refund window.
Competitors and alternatives to Mailjet
Before finalizing your cancellation, consider whether an alternative platform better aligns with your needs.
| Platform | Starting price (monthly SGD) | Key strength | Best for | Contract lock-in |
|---|---|---|---|---|
| SendGrid | $30 | Transactional email robustness | High-volume transactional sends | Month-to-month |
| Brevo (formerly Sendinblue) | $20 | All-in-one marketing + SMS | SMEs combining email + SMS campaigns | Month-to-month |
| Klaviyo | $45 | E-commerce-native automation | Online stores and Shopify sellers | Month-to-month |
| ConvertKit | $25 | Creator-focused workflows | Newsletters and subscription creators | Month-to-month |
| Amazon SES | $0.10 per 1,000 emails | Ultra-low cost at scale | Developers and high-volume senders | Pay-as-you-go |
Each alternative offers different pricing structures and feature sets. SendGrid excels in transactional email reliability, while Brevo combines email and SMS under one platform. If your concern is cost, Amazon SES offers usage-based pricing with no fixed monthly fee. Yafee recommends testing a competitor's free trial (typically 14 to 30 days) before committing to a paid plan, and only then cancelling Mailjet once you have confirmed the new platform meets your requirements.
Final checklist before and after cancellation
Use this checklist to ensure you have completed every step correctly and minimized the risk of billing errors or data loss.
| Action | Status | Notes |
|---|---|---|
| Review cancellation policy in your contract | [ ] Done | Check refund terms and notice period |
| Export subscriber list as CSV | [ ] Done | Store securely offline |
| Download campaign templates and reports | [ ] Done | Screenshots or PDF exports |
| Disconnect all third-party integrations | [ ] Done | Test alternative platform connections |
| Submit cancellation request in writing (email or dashboard) | [ ] Done | Request written confirmation |
| Receive and archive cancellation confirmation | [ ] Done | Save as PDF; note effective date |
| Verify account shows "cancelled" status | [ ] Done | Check 48 hours after confirmation |
| Confirm no charges in next billing cycle | [ ] Done | Check bank/credit card within 60 days |
| Request refund explicitly (if applicable) | [ ] Done | Follow up with email support if pending |
| Request permanent data deletion (optional) | [ ] Done | Complies with PDPA if desired |
How yafee helps you reclaim your email marketing budget
Cancelling Mailjet successfully requires understanding both your technical platform and your legal rights under Singapore consumer protection law. Yafee specializes in translating contract law into actionable cancellation procedures, ensuring you recover prepaid fees, avoid hidden charges, and migrate your data safely.
The Consumer Protection (Fair Trading) Act protects your right to cancel service contracts fairly. If Mailjet refuses a refund you are entitled to claim, or if they impose unfair cancellation penalties, Yafee can guide you through the dispute process with CASE and help you document your claim.
Your financial position matters. Yafee has helped thousands of consumers cancel unnecessary SaaS subscriptions, reclaim refunds, and redirect that spending toward tools that deliver genuine business value. Whether you are migrating to SendGrid, Brevo, or discontinuing email marketing entirely, Yafee ensures you complete your cancellation with confidence and complete documentation.
Start your cancellation today using the step-by-step process above. Archive your confirmation emails, monitor your bank account, and contact CASE if Mailjet fails to honour your rights. Yafee is here to support your transition every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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