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Cancel Mailjet: The Right Way
How to cancel Mailjet in south africa: your complete legal guide and step-by-step process
What Mailjet is and why you might want to cancel
Mailjet is a cloud-based email delivery platform that enables businesses to send transactional and marketing emails at scale. You gain access to email templates, SMTP relay, detailed analytics, and campaign management tools all in one interface. Teams across South Africa use Mailjet to send newsletters, automated receipts, password resets, and promotional campaigns to their customer base.
If Mailjet no longer aligns with your business needs or you have found a more suitable solution, cancelling your account is a straightforward process. Yafee guides thousands of South African consumers through subscription cancellations every month, and we understand exactly where confusion and contractual traps emerge. This guide walks you through the cancellation process, your statutory consumer rights under South African law, and what to expect after you terminate your account.
Common reasons south african users cancel Mailjet
- You have switched to a competitor such as Braze, Klaviyo, or another email platform
- Your email volume no longer justifies the monthly subscription cost
- You prefer an in-house or bundled email solution integrated with your existing systems
- You have encountered unexpected charges or billing errors
- You are scaling down your marketing operations
- You have chosen a more affordable alternative with better support
Your consumer rights in south africa under the consumer protection act
South Africa's Consumer Protection Act (Act No. 68 of 2008) provides you with specific statutory protections when you cancel digital services such as Mailjet. Understanding these rights is essential before you proceed.
The 14-day cooling-off period for distance contracts
The Consumer Protection Act grants you a 14-day cooling-off period for distance contracts (including online services) unless specific exemptions apply. Mailjet's published terms may state that no refunds are available for prepaid subscriptions, but this clause does not automatically override your statutory rights as a South African consumer. The cooling-off period runs from the date you completed your purchase, not from the date you first used the service.
Your legal position: If you signed up within the last 14 days and have not made substantial use of the service, you have grounds to request a full refund under the Consumer Protection Act, regardless of what Mailjet's terms and conditions state. You must communicate this request in writing and keep all correspondence as evidence.
What the consumer protection act protects you against
- The right to cancel and withdraw from distance transactions within 14 days of purchase
- Protection against misleading pricing information or undisclosed hidden charges
- The right to receive clear, transparent information about cancellation terms before you commit to purchase
- Access to dispute resolution if Mailjet refuses to honour your statutory rights
- Protection against unfair contract terms that contradict your consumer rights
If Mailjet refuses your refund request and you believe you have a valid claim under the Consumer Protection Act, the National Consumer Commission (NCC) is your formal escalation point. Yafee recommends documenting all communication with Mailjet before escalating to the NCC, as this strengthens your case considerably.
Mailjet pricing in south african rand and plan comparison
Before you cancel, verify your current plan and pricing to determine whether a downgrade or pause would be more cost-effective than full cancellation.
Mailjet plan costs and features
| Plan | Monthly cost (approx. ZAR) | Email volume | Key features |
|---|---|---|---|
| Essential | R331.50 | 15,000 emails/month | No daily limits; AI-powered content suggestions; list segmentation; 1 subaccount |
| Premium | R526.50 | 15,000 emails/month | Advanced automation; A/B testing; landing pages; 20 subaccounts; priority support |
| Business | R1,237.50 | Unlimited emails | Dedicated account manager; custom integrations; API access; compliance support |
| Custom/Enterprise | Negotiated per contract | Custom volumes | White-label options; custom SLA agreements; dedicated infrastructure |
These amounts are approximate conversions from USD and fluctuate based on current exchange rates and Mailjet's published billing cycle. Your actual invoice may differ depending on when your billing cycle commenced and any promotional discounts applied. Yafee advises checking your most recent billing statement for the exact amount you are currently paying before you proceed with cancellation.
Hidden costs and charges to watch for
- Annual plans are prepaid and locked in; cancelling mid-year typically results in no refund of the unused portion
- Overage charges if you exceed your plan's email limit in any given month
- Premium add-ons or integrations you may have enabled and forgotten about
- Marketplace extensions that auto-renew and charge independently
- Currency fluctuation charges if you pay in USD
Should you cancel or downgrade instead
Before committing to full cancellation, consider whether downgrading to a lower-tier plan might serve your needs at a reduced cost.
When to cancel versus when to downgrade
| Scenario | Recommendation | Action to take |
|---|---|---|
| You no longer send emails or have moved to another platform | Cancel | Proceed with full cancellation following the steps below |
| You send fewer than 1,000 emails per month | Consider Essential plan downgrade | Contact Mailjet billing to reduce plan tier and monitor savings |
| You temporarily need to pause email campaigns | Pause instead of cancel | Request account suspension without deletion; reactivate when needed |
| You are dissatisfied with support but value the platform | Downgrade and test alternatives | Reduce to Essential; explore competitor free tiers; revert if satisfied |
Yafee recommends documenting your usage metrics (number of emails sent per month over the last three months) to justify any downgrade request to Mailjet's support team. This increases the likelihood they will honour a reduced rate or promotional discount.
How to cancel your Mailjet account step by step
Follow these precise steps to cancel your Mailjet subscription and terminate your account with proper documentation.
Step 1: log into your Mailjet account and access settings
- Navigate to mailjet.com and sign in using your registered email address and password
- Once logged in, locate the Account Settings or Settings menu, typically found in the top-right corner of your dashboard
- Look for the Billing or Account section within Settings
- Select Plan & Billing or Subscription to view your current plan and payment details
- Note the exact plan name, renewal date, and amount you are paying
- Screenshot or download this page for your records
Step 2: download your account data and email list backups
- Before initiating cancellation, export any data you need from your Mailjet account, including email lists, templates, and campaign analytics
- Navigate to Contacts or Lists and select Export for each list you wish to retain
- Choose CSV format for compatibility with alternative platforms
- Save all files to a secure location on your computer
- If you use Mailjet's SMTP relay for transactional emails, document your API keys and SMTP credentials before they are deleted
- Export campaign performance data and templates if you need them for historical records
- Yafee recommends retaining this data for at least 12 months for tax and compliance purposes
Step 3: locate and initiate the cancellation option
- In the Plan & Billing section, scroll to the bottom of the page and locate the Cancel Subscription or Delete Account button
- If you cannot find this option, select Contact Support and state clearly: "I wish to cancel my Mailjet subscription and delete my account"
- Click the cancellation button or submit your support request
- Mailjet will present you with a cancellation form asking for your reason for cancelling
- Select your reason from the dropdown (e.g., "Switched to another service" or "No longer needed")
- In the comments field, provide a brief explanation to assist Mailjet in improving their service
- Do not waive any rights; do not agree to additional terms
Step 4: confirm your cancellation and obtain written confirmation
- Review the cancellation summary, which will display the final billing date and the date your account will be fully deleted
- Click Confirm Cancellation or Delete Account to finalize the request
- Mailjet will send you a confirmation email to your registered address within minutes
- Open this email immediately and verify that it confirms the cancellation date, final charges, and any refund amount (if applicable)
- Save this email in a dedicated folder; do not delete it
- Take a screenshot of the on-screen confirmation message as a secondary backup
Step 5: request a refund if you qualify under the 14-day cooling-off period
- If you signed up within 14 days and believe you are entitled to a refund under the Consumer Protection Act, send a formal written request to Mailjet immediately after cancelling
- Address your request to: [email protected]
- Include: (a) your account email, (b) account creation date, (c) the 14-day cooling-off clause reference, (d) your refund request amount
- State: "I am exercising my right to withdraw from this distance contract under Section 5.23 of the Consumer Protection Act (Act No. 68 of 2008) and request a full refund of all charges paid."
- Keep a copy of this email for your records
- Expect a response within 5-10 business days
Step 6: verify account deletion and monitor your billing
- After the cancellation date passes, attempt to log into your Mailjet account; you should receive an error message confirming the account no longer exists
- Check your email for a final invoice or statement showing zero balance and the deletion date
- Monitor your credit card or bank statement for 30 days after cancellation to ensure no further charges appear
- If unexpected charges occur, contact your bank immediately and dispute the transaction as unauthorized
- Then escalate to Mailjet support with proof of the unwanted charge
- If you requested a refund, verify that the amount appears in your account within 5-7 business days of Mailjet's refund decision
Refund eligibility and timelines in south africa
Your refund eligibility depends on when you signed up, how much you have used the service, and whether you fall within the Consumer Protection Act's cooling-off window.
When you qualify for a refund
- Within 14 days of purchase: You have an unconditional right to request a refund if you are exercising your cooling-off period under the Consumer Protection Act. Mailjet's "no refund" policy does not override this statutory right
- After 14 days but within 30 days: If Mailjet's service was faulty, unavailable, or misrepresented, you may claim a refund under the Consumer Protection Act's provisions for non-delivery of service or breach of contract
- After 30 days: Refunds are discretionary and depend on Mailjet's policy and goodwill. However, if you can demonstrate that Mailjet failed to deliver the promised service or that you were charged in error, the National Consumer Commission can still intervene on your behalf
Refund processing timelines
| Refund scenario | Processing time | Your action |
|---|---|---|
| Cooling-off period (within 14 days) | 5-7 business days after Mailjet approves | Submit refund request immediately upon cancellation |
| Service failure or unavailability claim | 10-15 business days after NCC review (if escalated) | Provide evidence of service disruption or Mailjet's failure to deliver |
| Billing error or duplicate charge | 3-5 business days after verification | Contact Mailjet billing with proof of error |
| Goodwill refund (at company discretion) | Varies (may be denied) | Request in writing to [email protected] with justification |
Refunds are credited to your original payment method (credit card, bank account, or PayPal). Allow an additional 3-5 business days for your bank to process the credit after Mailjet initiates the refund. Yafee advises that if your refund does not appear within 12 business days, contact your bank to confirm the transaction status.
After cancellation: what happens to your data and services
Understanding what happens to your account and data after cancellation helps you plan your transition to alternative email platforms seamlessly.
Immediate effects of account cancellation
- Your Mailjet account and all associated email lists, templates, and campaign data are permanently deleted within 24-48 hours
- If Mailjet hosted your SMTP relay or domain reputation, email delivery may be disrupted immediately; ensure you have migrated to a new provider before cancelling
- Any integrations between Mailjet and your other business tools (Shopify, WordPress, CRM platforms) will stop functioning
- You lose access to Mailjet's analytics dashboard and historical campaign performance reports
Post-cancellation steps to protect your business
- Migrate your DNS records: If you used Mailjet's domain reputation or SMTP authentication (SPF, DKIM, DMARC records), update these at your domain registrar to point to your new email service provider within 24 hours of cancellation to prevent delivery failures
- Reconfigure integrations: Reinstall integrations (such as Shopify order notifications, WordPress contact forms, or CRM email workflows) with your new email platform immediately to avoid missed customer communications
- Test transactional emails: If Mailjet sent password resets, order confirmations, or other critical transactional emails, test these workflows thoroughly with your new provider before going live
- Notify your team: Brief all team members on the migration; update internal documentation, API keys, and SMTP credentials in your shared password manager
- Monitor deliverability: For the first week after switching, monitor email delivery rates and spam folder placement to ensure your reputation transfers smoothly to the new platform
Common mistakes to avoid when cancelling Mailjet
Many South African users make preventable errors during cancellation that cost them money or result in data loss. The good news is that awareness prevents these traps entirely.
Mistake 1: cancelling without exporting your email lists first
Once you cancel, Mailjet deletes your contact lists and all campaign data permanently. If you do not export your lists to CSV format before cancelling, you lose all subscriber data and cannot migrate to another platform. Export your lists before you initiate cancellation, and store the files securely on your computer.
Mistake 2: failing to claim your 14-day refund right
Many users do not realize they have a statutory 14-day cooling-off right under South African law. If you cancel after 14 days without requesting a refund, you forfeit this right automatically. Submit your refund request in writing immediately upon cancellation, citing the Consumer Protection Act, even if Mailjet's terms say refunds are unavailable.
Mistake 3: cancelling without a new email platform in place
If your business relies on Mailjet to send automated emails (order confirmations, password resets, newsletters), cancelling before migrating to a new platform means your business loses email functionality. Set up and test your new provider before cancelling Mailjet, not after.
Mistake 4: ignoring unexpected charges after cancellation
Some users do not monitor their bank statements after cancelling and miss duplicate charges or unplanned renewals. Review your statements for 30 days post-cancellation; dispute any unauthorized charges immediately with your bank and escalate to Mailjet if necessary.
Mistake 5: cancelling without written confirmation
Do not rely on an on-screen cancellation message alone. Obtain the confirmation email from Mailjet and save it permanently. If a billing dispute arises later, this email is your only proof that you cancelled on the date you claim. Yafee recommends saving both the email and a screenshot of the on-screen confirmation.
How to escalate a complaint if Mailjet refuses your cancellation or refund
If Mailjet refuses to cancel your account, denies your refund request, or continues to charge you after cancellation, you have formal dispute resolution avenues under South African law.
Step 1: send a formal written complaint to Mailjet
- Email Mailjet at [email protected] with the subject line: "Formal complaint and refund demand under Consumer Protection Act"
- Include in your email:
- Your account email address and account number (if visible)
- The date you signed up and the date you requested cancellation
- A clear statement of your complaint (e.g., "I requested cancellation on [date], and you have continued to charge my account unauthorised")
- Your refund request amount and bank details for the refund
- A reference to the Consumer Protection Act (Act No. 68 of 2008), Section 5.23, if applicable
- A deadline for response: "I expect your response within 5 business days. If I do not receive confirmation of cancellation and refund within this period, I will escalate this matter to the National Consumer Commission"
- Send this email via registered or tracked email if possible, and keep a copy for your records
Step 2: escalate to the national consumer commission (NCC)
If Mailjet does not respond within 5 business days or refuses your refund request, file a formal complaint with the National Consumer Commission.
- Visit the NCC website at www.ncc.org.za and download the complaint form
- Complete the form with:
- Your full name, contact number, and email address
- Mailjet's company details (see company address below)
- A detailed description of your complaint and the resolution you seek
- Copies of all supporting documents: cancellation request, confirmation emails, billing statements, bank statements showing charges, and your formal complaint to Mailjet
- Submit the form by email to [email protected] or by post to the NCC offices in Pretoria
- The NCC will investigate your complaint at no cost to you and can compel Mailjet to refund you or cancel your account if the law is on your side
Yafee has helped thousands of consumers escalate disputes with SaaS providers to the NCC successfully. Documentation and adherence to the legal timeline strengthen your case significantly.
Step 3: dispute the charge with your bank or credit card provider
If Mailjet continues to charge your account after you requested cancellation, you have the right to dispute the charge as unauthorized.
- Contact your bank or credit card provider and report the charge as fraudulent or unauthorized
- Provide them with:
- Proof of your cancellation request (confirmation email from Mailjet)
- Screenshots of your account showing the cancellation date
- Your formal complaint email to Mailjet
- Bank statements showing the unwanted charges
- Request a chargeback or reversal of the disputed transactions
- Your bank will typically investigate within 10-20 business days and either reverse the charge or request additional information
Mailjet's corporate contact details and mailing address
For formal cancellation requests, refund claims, and complaints, address all written communication to Mailjet's registered office:
Mailjet S.A.S.
43 Rue de Dunkerque
75010 Paris
France
Email: [email protected]
Website: mailjet.com
For South African customers, Mailjet does not maintain a local office; all support requests and complaints must be directed to the Paris headquarters via email or international post. Expect response times of 5-10 business days from the Paris office due to time zone differences.
Summary: cancellation checklist and next steps
Use this checklist to ensure you complete every step correctly and protect your consumer rights throughout the cancellation process.
Pre-cancellation checklist
- [ ] Note your current plan name, renewal date, and monthly billing amount from your invoice
- [ ] Export all contact lists and subscriber data to CSV format
- [ ] Download and save campaign performance reports and analytics
- [ ] Document your Mailjet API keys, SMTP credentials, and any custom integrations
- [ ] Screenshot your billing page and account settings
- [ ] Check whether you are within the 14-day cooling-off period; if yes, prepare a refund request
- [ ] Ensure your new email platform is set up, tested, and ready to go live
During cancellation checklist
- [ ] Log into your Mailjet account and navigate to Plan & Billing settings
- [ ] Click "Cancel Subscription" and provide your cancellation reason
- [ ] Take a screenshot of the on-screen confirmation
- [ ] Save the confirmation email from Mailjet to a dedicated folder
- [ ] If you qualify for a refund, send your refund request email within 24 hours of cancellation
Post-cancellation checklist
- [ ] Migrate your DNS records (SPF, DKIM, DMARC) to your new email provider
- [ ] Reconfigure all integrations with your new email platform
- [ ] Test transactional email workflows (password resets, order confirmations, etc.)
- [ ] Monitor your bank statement for 30 days to ensure no further charges
- [ ] If no refund appears within 12 business days, contact your bank to investigate
- [ ] If Mailjet refuses your refund, escalate to the National Consumer Commission
What to do if you are stuck
If you encounter difficulties at any stage of the cancellation process, Yafee is here to help. Yafee has supported thousands of South African consumers in navigating SaaS cancellations, refunds, and disputes with major providers. Whether you need guidance on your legal rights under the Consumer Protection Act, help drafting a formal refund request, or assistance escalating a complaint to the NCC, Yafee provides free, expert advice tailored to your situation.
Visit yafee.com to view guides on cancelling dozens of services, access templates for formal complaints and refund requests, and connect with our team of contract law specialists if you need personalized support. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under South African consumer law. Your cancellation journey should be clear, fair, and backed by law. Let Yafee guide you through it.