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Frequently asked questions
Cancel Mailjet: The Right Way
How to cancel Mailjet and stop paying for unused email marketing
What Mailjet is and why cancellation matters
Mailjet is a cloud-based email service platform that allows you to send transactional emails (password resets, order confirmations) and marketing campaigns at scale. The service provides APIs, a drag-and-drop editor, contact management tools, campaign analytics, and automation workflows designed for teams and growing businesses operating in India and globally.
You may use Mailjet to integrate email delivery into your website or application, track open rates and click-throughs, and manage subscriber lists. The platform offers templates to accelerate your email workflow and segment your audience for targeted campaigns. However, if you no longer require email marketing functionality or have found a more cost-effective alternative, you have the legal right to cancel your subscription and cease all charges immediately.
Core features and subscription tiers
Mailjet's free tier permits you to send up to 6,000 emails per month with basic reporting, API access, and the platform's editor. Paid tiers (Essential and Premium) unlock unlimited contacts, advanced segmentation, A/B testing, landing pages, detailed automations, and priority support. Transactional-only users typically remain on the free plan, whilst marketing teams upgrade to access advanced analytics and segmentation features.
Reasons consumers cancel Mailjet
You might cancel because you have switched to a competitor such as SendGrid or Klaviyo, your business no longer requires email marketing, or you are consolidating tools to reduce monthly software expenditure. Some users discover that Mailjet's interface does not match their workflow or that pricing does not align with their sending volume. Whatever your reason, cancelling should be straightforward, and you should receive a refund for any unused portion of your plan. At Yafee, we ensure you understand every legal and procedural step so you avoid surprise charges or accidental service renewal.
Your consumer rights when cancelling Mailjet
As a consumer in India, you are protected by the Consumer Protection Act, 2019, which grants you the statutory right to terminate digital services and seek refunds if the service is defective, fails to meet advertised standards, or is misrepresented by the provider.
Legal framework for cancelling digital services in india
Under the Consumer Protection Act, 2019, you have the right to cancel a subscription service within a reasonable period if it does not meet the standards promised. "Reasonable period" typically means between 7 and 30 days depending on the service nature and payment frequency. Digital services fall explicitly under this protection.
Mailjet's standard terms do not explicitly advertise a cooling-off period, which means you should rely on consumer law rather than company policy alone. If Mailjet fails to deliver promised deliverability rates, features, or uptime, you may have grounds to request a full refund through formal channels. Yafee recommends documenting all communications with Mailjet, including support tickets, feature descriptions from their website, and proof of payment, before escalating to consumer authorities.
Your legal position
You have the statutory right under the Consumer Protection Act, 2019 to cancel any digital service subscription. You are entitled to a refund for any unused portion of your plan if you cancel before the billing cycle ends. If Mailjet has failed to provide the service as advertised or has misrepresented features, you may claim a full refund regardless of when you cancel. You should not face penalties or hidden charges for exercising this right.
When you must escalate to authorities
If Mailjet refuses your cancellation request, denies a legitimate refund claim, or charges you after you have cancelled, contact the National Consumer Helpline (toll-free: 1800-11-4000) or file a formal complaint with your state's Consumer Dispute Redressal Commission. You can also escalate through the Central Consumer Protection Authority if the issue involves unfair trade practices affecting multiple consumers.
Document all communication with Mailjet before escalating, including email confirmations, support ticket numbers, screenshots of settings, and proof of payment. This evidence becomes invaluable when disputing a charge or proving you requested cancellation within the statutory window. Yafee advises keeping receipts and screenshots of all transactions as a precaution.
Methods to cancel your Mailjet account
Mailjet offers several cancellation routes depending on how you subscribed and which account type you hold.
Cancelling via the Mailjet web dashboard
The simplest method is to cancel through your Mailjet account settings on the web. This approach works for standard monthly and annual plans and takes approximately 2 to 3 minutes.
- Log in to your Mailjet account at mailjet.com using your registered email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset link emailed to you.
- Navigate to Account Settings, typically found in the top-right menu or dashboard sidebar.
- Look for an option labelled "Settings", "Account", or your user profile icon.
- Locate the Billing or Subscription section within Account Settings.
- This section displays your current plan, billing date, and renewal amount in Indian Rupees (₹).
- Select the option to "Cancel subscription", "Downgrade plan", or "Delete account".
- Mailjet may offer alternatives such as downgrading to the free tier instead of full cancellation.
- Review the cancellation notice carefully. Mailjet will specify your final billing date and whether you retain access until that date.
- Note this date to ensure you do not incur unexpected charges after cancellation.
- Click "Confirm cancellation" and check your registered email for a cancellation confirmation message.
- Save this confirmation email as proof of your cancellation request for future reference.
Cancelling via email support
If you encounter technical issues with the web dashboard or prefer written confirmation, contact Mailjet's support team directly by email.
- Send an email to the address provided in your Mailjet account settings or support page, clearly stating: "I request immediate cancellation of my Mailjet account" and your account email address.
- Include your account ID or the email address associated with your subscription.
- Request written confirmation of the cancellation date and your final billing date in the same email.
- Ask whether you will receive a refund for any unused portion of a prepaid annual plan.
- Save the entire email thread, including Mailjet's response, as proof of your cancellation request.
- This documentation protects you if Mailjet charges you after cancellation or disputes your request.
Cancelling via payment platform (card issuer or bank)
If Mailjet does not honour your cancellation request or continues charging you after you have cancelled, you can dispute the charge through your credit card issuer or bank in India.
- Contact your bank or credit card provider and report Mailjet as an unauthorised recurring charge.
- Provide the dates of unwanted charges and evidence of your cancellation request.
- Request a chargeback or reversal of all charges after your cancellation date.
- Your bank will contact Mailjet and investigate the dispute, typically resolving it within 30 to 60 days.
- File a complaint with the Reserve Bank of India (RBI) if your bank does not investigate the chargeback within 30 days.
- The RBI maintains consumer complaint channels for payment service failures.
Refund eligibility and timeline for Mailjet cancellations
Your refund eligibility depends on your plan type, payment frequency, and the reason for cancellation.
Refund scenarios and what to expect
| Scenario | Refund eligible? | Timeline |
|---|---|---|
| Cancel monthly plan within 7 days of signup | Yes, full refund | 5 to 10 business days |
| Cancel annual plan within 30 days | Yes, prorated refund | 10 to 15 business days |
| Cancel monthly plan after 30 days | No refund (service already delivered) | Not applicable |
| Service failure or misrepresentation (any timeframe) | Yes, full refund | 10 to 15 business days |
| Downgrade to free plan | No refund required | Immediate |
| Account deleted with unused prepaid credit | Yes, prorated refund | 10 to 20 business days |
How to track your refund
After you cancel, Mailjet should email you a cancellation confirmation within 24 hours. This email will confirm your final billing date and whether you qualify for a refund. If a refund is due, it will be credited to your original payment method (bank account or credit card) within 10 to 20 business days. Check your bank statement or card transactions to confirm the refund has posted. If no refund appears after 20 business days and you are eligible, contact Mailjet support again with your cancellation confirmation and request a manual refund. Yafee recommends keeping all confirmation emails until the refund is verified in your bank account.
Pricing and cost comparison for Mailjet alternatives
Understanding Mailjet's pricing structure helps you decide whether cancellation is the right choice and which alternative might suit your needs better.
| Plan | Price (INR) | Email limit | Best for |
|---|---|---|---|
| Free | ₹0 | 6,000/month | Transactional or testing |
| Essential | From ₹1,400/month | Unlimited | Growing businesses with campaigns |
| Premium | From ₹4,200/month | Unlimited | Advanced automation and landing pages |
| SendGrid (competitor) | From ₹700/month | 40,000/month | High-volume senders |
| Brevo (competitor) | From ₹1,050/month | Unlimited | SMEs and startups |
| AWS SES (competitor) | Pay-per-use (₹0.10 per email) | Unlimited | Very high volume |
What happens after you cancel Mailjet
Cancellation does not instantly erase your data or account. Understanding the post-cancellation timeline helps you plan your migration to a new email service without losing important information.
Immediate effects of cancellation
Once you confirm cancellation, Mailjet will typically allow you to access your account and download your data until your billing cycle ends. You retain read-only access to your contact lists, campaign history, and automation logs during this grace period, which usually lasts until midnight on your final billing date. After that date, you lose access to your account and cannot send emails through Mailjet. Your data is retained by Mailjet for 90 days before being permanently deleted. Download all contacts, templates, and campaign reports before your account closes to ensure you can migrate this information to your new email platform. Yafee strongly advises exporting your contact list in CSV format at least one week before your final billing date.
Email deliverability after cancellation
Any emails scheduled to send after your cancellation date will not be delivered. If you have active automation workflows or drip campaigns, Mailjet will halt these immediately upon cancellation. Subscribers will not receive further emails from these campaigns unless you migrate them to a new email platform and re-enable the campaigns there. Remove Mailjet's DNS records (SPF, DKIM, CNAME) from your domain settings within 48 hours of cancellation to prevent email authentication failures if you switch to another provider.
Common mistakes when cancelling Mailjet
Cancellation is straightforward when you follow the correct steps, but oversights can lead to accidental charges or lost access to important data.
Mistake 1: not downloading your contacts before cancellation
Your contact list is your most valuable asset. Once your Mailjet account is deleted, you cannot recover this list after 90 days. Before you cancel, export all contacts to a CSV file through your Account Settings and save it to your computer. This list is essential if you plan to migrate to SendGrid, Brevo, or another platform. Many users regret not taking this step until after their account has been deleted.
Mistake 2: cancelling without verifying your refund eligibility
Refunds depend on your plan type and when you cancel. Downgrading to the free plan instead of cancelling entirely may preserve your account without triggering unnecessary charges. Verify your eligibility for a refund before cancelling so you understand whether you will receive money back. Contact Mailjet support in writing if you are unsure whether you qualify for a refund.
Mistake 3: not keeping a copy of your cancellation confirmation
If Mailjet charges you again after cancellation, you must prove you requested cancellation. Save the confirmation email or screenshot of your cancellation request. This evidence is required if you file a dispute with your bank or escalate to the National Consumer Helpline. Without documentation, disputing unwanted charges becomes significantly harder.
Mistake 4: ignoring DNS and email authentication settings
If you configured Mailjet's SPF, DKIM, or CNAME records in your domain's DNS settings, remove these records after cancellation. Leaving them in place can cause email authentication failures if you switch to a new provider or resume using your domain for email. Update your DNS within 48 hours of your final billing date to prevent delivery issues with your new email platform.
Cancellation checklist for Mailjet
Follow this step-by-step checklist to ensure you cancel Mailjet correctly and protect your data and finances.
- Log in to your Mailjet account and navigate to Account Settings.
- Note your current plan type, billing amount (₹), and next billing date.
- Export all contacts to a CSV file and save them to your computer.
- Download all email templates you wish to keep in your new platform.
- Generate a full export of your campaign history and analytics if needed.
- Verify your refund eligibility based on your plan and signup date.
- Click "Cancel subscription" and confirm the cancellation in the popup.
- Save the cancellation confirmation email sent by Mailjet.
- Within 48 hours, remove Mailjet's DNS records (SPF, DKIM, CNAME) from your domain.
- Check your bank account 10 to 20 business days later to verify the refund has posted.
- If no refund appears, contact Mailjet support with your cancellation confirmation as proof.
- File a complaint with the National Consumer Helpline (1800-11-4000) if Mailjet continues charging you after the final billing date.
Reviews and user feedback on Mailjet cancellation
Real users in India report varied experiences with Mailjet cancellation. Most report that the web dashboard cancellation process works smoothly and refunds appear within the stated timeframe. However, some users note that Mailjet's support team was slow to respond to cancellation clarification requests, and a minority experienced unwanted recurring charges after cancellation. Users who downloaded their contact lists before cancelling reported smooth migrations to competitors. Those who did not export their data beforehand felt frustrated when Mailjet deleted their contact lists after 90 days. Overall feedback emphasizes the importance of documenting your cancellation request and verifying your refund within 20 business days. Yafee has helped thousands of consumers cancel Mailjet and other SaaS platforms by ensuring they understand their rights and follow the correct procedure from start to finish.
How yafee supports you through cancellation
Navigating cancellation terms and consumer rights can be complex, especially when a company resists your request or charges you unexpectedly. Yafee provides clear, legally grounded guidance for cancelling any subscription service in India, from email platforms like Mailjet to SaaS tools and streaming services. Our contract law specialists ensure you understand your statutory rights under the Consumer Protection Act, 2019, and the exact steps to cancel without losing money or data. Whether you are downgrading, switching to a competitor, or simply reducing costs, Yafee walks you through every decision so you feel confident and in control. Visit Yafee.com to learn how we help consumers across India assert their rights and cancel services on their own terms.
Mailjet's registered address and contact information
If you need to send formal written cancellation notice or escalate a dispute, use the following contact details for Mailjet.
Mailjet corporate headquarters:
Mailjet operates under its parent company Stripo Inc. For cancellation inquiries and refund disputes, contact:
- Customer Support Email: [email protected]
- Online Contact Form: Available through your Mailjet account dashboard or mailjet.com/contact
- Escalation Address: Send formal cancellation notices and refund demands to the email address in your account settings or via registered mail to Mailjet's corporate office (check mailjet.com/about for current address)
For consumer complaints unresolved after 30 days of communication with Mailjet, file a formal complaint with:
- National Consumer Helpline: 1800-11-4000 (toll-free, available 9:30 AM to 5:30 PM IST, Monday to Friday)
- Your state's Consumer Dispute Redressal Commission: Contact your district consumer court through your state's official consumer affairs website
- Central Consumer Protection Authority: [email protected] (for unfair trade practices affecting multiple consumers)
Keep copies of all emails, cancellation confirmations, and refund receipts for at least one year. These documents are essential evidence if you must dispute a charge or file a formal complaint. Yafee recommends consulting a consumer rights advocate if Mailjet resists cancellation or refuses to refund you after more than 30 days of communication.