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Frequently asked questions
Cancel MailerLite: Step-by-Step Guide
How to cancel MailerLite and recover your unused fees in singapore
What MailerLite is and why you might cancel
MailerLite is a cloud-based email marketing platform designed for small business owners, content creators, and startups who want to design, send, and track email campaigns without technical expertise. The platform combines a drag-and-drop editor, automation workflows, landing pages, and subscriber management tools in one interface.
You might use MailerLite if you run an online business, manage a newsletter, or nurture customer relationships through email. However, if you've signed up and realised it doesn't fit your workflow, costs more than expected, or you've found a better alternative, cancelling is straightforward once you understand the right steps. Yafee helps thousands of Singapore consumers navigate cancellation processes like MailerLite's, so you're not alone in wanting clarity on how to proceed.
Who typically uses MailerLite
MailerLite appeals to non-technical users because its generous free tier supports up to 1,000 active subscribers with 12,000 emails per month at no cost. Small agency owners, solopreneurs, and lifestyle brands favour it for ease of use and affordability compared to enterprise platforms like Klaviyo or ActiveCampaign.
Why cancellation matters in singapore
MailerLite charges in USD, which means exchange rate fluctuations affect your final SGD cost. If you're on a paid plan and realise you've been billed more than expected or the service no longer serves your needs, understanding your refund rights under Singapore's Consumer Protection (Fair Trading) Act is essential before you cancel.
Your consumer rights when cancelling MailerLite
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services like MailerLite. You have statutory rights that apply regardless of the company's refund policy.
The 14-day cooling-off period
Singapore consumer law grants you a 14 calendar day right to cancel any online service contract from the date you agree to the terms, provided you are a consumer (not a business purchasing for commercial purposes). If you subscribed to a MailerLite paid plan within the last 14 days and have not significantly used the service, you can request a full refund of all charges. This right exists even if MailerLite's stated policy is more restrictive. Yafee recommends you act quickly within this window, as the clock starts from the date you agreed to the terms, not the date your payment was processed.
When MailerLite must refund you beyond 14 days
After the 14-day cooling-off period, MailerLite's refund policy becomes more restrictive. However, you have grounds to dispute a charge if the company terminates services without cause before your paid contract period ends, or if you can prove a billing error occurred. If MailerLite refuses a legitimate refund request, you can escalate to the Consumer Association of Singapore (CASE) for mediation at no cost to you. CASE is the statutory consumer authority in Singapore and handles disputes between consumers and service providers.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you are protected as a consumer when cancelling MailerLite, provided you are purchasing for personal use (not as a registered business). Your statutory 14-day cancellation right cannot be waived by MailerLite's terms and conditions. If the company refuses to honour this right, you have the legal standing to file a complaint with CASE, which can compel the company to refund your money or accept a settlement.
MailerLite pricing and plan structure
Understanding MailerLite's pricing helps you assess whether cancellation is the right decision and whether you qualify for a refund.
Current plan pricing in SGD equivalents
MailerLite bills in USD, so your actual SGD charge depends on your bank's daily exchange rate and processing fees. The conversions below use 1 USD = 1.35 SGD as a reference. Monthly billing commits you to 30-day cycles; annual billing locks you in for a full year but typically includes a discount.
| Plan name | Monthly (SGD) | Subscribers included | Key features |
|---|---|---|---|
| Free | S$0.00 | Up to 1,000 | Drag-and-drop editor, automation, landing pages, 12,000 emails per month |
| Growing Business | S$13.50 | 1,000+ | Unlimited emails, 3 user seats, digital product sales, multivariate testing |
| Advanced | S$24.30 | 1,000+ | All Growing features plus SMS marketing, behaviour-triggered emails, priority support |
| Enterprise | Custom pricing | Unlimited | Custom workflows, dedicated account manager, API access, white-label options |
If you're on the Growing Business or Advanced plan and want to cancel, calculate your overpayment by multiplying your monthly rate by the number of months remaining in your billing cycle (if you chose annual billing). This figure forms the basis of your refund claim if you cancel within 14 days.
How to cancel your MailerLite account
MailerLite operates as a fully remote company with no physical office in Singapore, so all cancellation requests must be submitted online through their Help Center or Contact Us page.
Step 1: log in to your MailerLite dashboard
- Open your web browser and navigate to mailerlite.com
- Enter your email address and password in the login box
- Click the "Sign in" button
- If you have two-factor authentication enabled, complete that verification step
Step 2: access your account settings
- Click the gear icon or "Settings" link in the lower left-hand corner of the dashboard
- Select "Account" from the menu
- Locate the "Plan & billing" or "Billing" tab
Step 3: review your current plan and cancellation options
- Review your active plan, billing date, and next charge amount
- Check whether you subscribed within the last 14 days (if so, you qualify for a statutory refund under Singapore law)
- If MailerLite offers a "Cancel plan" or "Downgrade" button in this section, click it now and follow the prompts to confirm
- If no cancellation button appears, proceed to the next step
Step 4: contact MailerLite support if you cannot cancel online
- Go to MailerLite's Help Center at help.mailerlite.com
- Click "Contact support" or the chat icon in the bottom right corner
- Select your issue type as "Billing" or "Account"
- Write a clear, concise message stating: "I wish to cancel my MailerLite account and request a refund of all charges. I subscribed on [date] and am within the 14-day cancellation period as protected under Singapore's Consumer Protection (Fair Trading) Act."
- Include your account email address and the date you signed up
- Attach a screenshot of your billing page if you have overpayment evidence
- Submit the support ticket and note the ticket number for your records
Step 5: confirm cancellation and follow up
- MailerLite will send you a confirmation email within 1 to 3 business days
- This email will confirm whether your account has been cancelled and whether a refund has been processed
- Check your bank account or payment method for the refund within 5 to 10 business days (processing times vary by bank)
- If you do not receive a response from MailerLite within 5 business days, send a follow-up email to support referencing your original ticket number
Your refund timeline and what to expect
Your refund processing depends on whether you cancelled within the 14-day statutory window and your chosen billing method.
Refunds within the 14-day window
If you cancelled within 14 calendar days of signing up, you qualify for a full refund under Singapore consumer law. MailerLite must process this within 14 days of receiving your cancellation request. The refund will be credited to the original payment method (credit card, PayPal, or bank account). Yafee has helped thousands of consumers understand that this refund is not discretionary-it is your statutory right, and MailerLite cannot refuse it on the grounds that you used the service or sent campaigns.
Refunds after 14 days
After the 14-day cooling-off period, MailerLite's refund policy is stricter. The company typically does not offer refunds for charges outside this window. However, if you can prove a billing error (such as being double-charged), you have the right to dispute the charge with your bank or payment provider. If MailerLite terminated your service without cause before your paid contract ended, you may also qualify for a partial refund.
If MailerLite refuses your refund
If MailerLite denies your refund request despite you falling within the 14-day window, you can escalate your case to the Consumer Association of Singapore (CASE). CASE offers free mediation and can investigate complaints about unfair trading practices. You will need to provide evidence of your subscription date, cancellation request, and MailerLite's refusal email. CASE can compel MailerLite to refund your money or negotiate a settlement on your behalf. Contact CASE at 6100-0315 or visit case.org.sg.
After cancellation: what happens next
Once MailerLite cancels your account, your email list and campaign data will be retained for a limited time, but you will lose access to the platform immediately.
Access and data retention
Your campaigns will stop sending, and you will no longer be able to log in to your MailerLite dashboard. MailerLite typically allows you to export your subscriber list in CSV format before cancellation takes effect. Yafee recommends you download this data to retain a backup of your contacts and any campaign templates you created.
How to export your data before cancellation
- Log in to your MailerLite account before you formally cancel
- Go to "Subscribers" and click "Export"
- Select "All subscribers" and choose CSV format
- Download the file to your computer
- Repeat this for any landing pages, automation workflows, or templates you wish to preserve
Third-party integrations
If you connected MailerLite to other tools (such as Shopify, WooCommerce, or Zapier), those integrations will break once your account closes. Review each integration in your MailerLite settings and disconnect them manually if you plan to move to a different email marketing platform.
Common mistakes to avoid when cancelling
Cancelling your subscription is simpler than you might think, and knowing the common pitfalls will protect your refund claim and save you time.
Mistake 1: waiting longer than 14 days to cancel
Your statutory cancellation right under Singapore law expires 14 days from the date you agreed to the terms. Do not assume MailerLite will offer courtesy refunds after this period. If you're unsure of your signup date, check your email inbox for the account confirmation message and note the date clearly. Yafee advises you to cancel immediately if you're within the window, rather than waiting to see if the service improves.
Mistake 2: cancelling through your payment provider instead of MailerLite
You may think blocking future charges at your bank or cancelling your payment method will cancel MailerLite. This approach often fails because MailerLite may not recognise the cancellation and will flag your account as delinquent, complicating your refund claim. Always cancel directly with MailerLite through their dashboard or support system. This creates a clear record of your cancellation request and protects your legal position if a dispute arises.
Mistake 3: not documenting your cancellation request
Save screenshots of your cancellation submission, the support ticket number MailerLite assigns to you, and all confirmation emails. If the company later claims they never received your request, or your refund doesn't arrive, this documentation proves your case to CASE or your bank. Yafee emphasises that written records are your strongest defence in a refund dispute.
Mistake 4: ignoring the billing date on annual plans
If you signed up for annual billing and cancel on day 20, you are no longer within the 14-day window. Annual plans commit you to a full year unless you cancel before the billing anniversary. Check your exact billing date in your account settings before requesting a refund, and ensure you understand whether your cancellation claim qualifies for a statutory refund or a discretionary refund under MailerLite's policy.
Checklist: steps to cancel MailerLite safely
Use this checklist to ensure you complete all necessary steps and protect your refund claim.
- Note your exact signup date (from your account confirmation email)
- Verify you are still within the 14-day cancellation window
- Log in to your MailerLite dashboard and check your billing information
- Export your subscriber list and any campaign templates to CSV format
- Disconnect all third-party integrations (Shopify, Zapier, WooCommerce, etc.)
- Click "Cancel plan" in your settings, or contact support if the button does not appear
- Write a clear cancellation request mentioning the 14-day statutory right under Singapore law
- Save your support ticket number and the confirmation email
- Check your bank account for a refund within 5 to 10 business days
- If you do not receive a refund within this time, send a follow-up email to MailerLite support
- If MailerLite refuses, escalate to CASE at case.org.sg or 6100-0315
Why consumers choose to cancel MailerLite
Understanding the reasons other Singapore users cancel helps you decide whether cancellation is right for you.
Cost considerations
MailerLite's USD pricing means your SGD cost fluctuates with exchange rates. Some users find the paid plans (Growing Business at S$13.50, Advanced at S$24.30 per month) add up quickly, especially if they also pay for other marketing tools. Others realise the free tier meets their needs and do not need to upgrade. If you're cancelling because the cost has increased or you've found a cheaper alternative, your refund claim is valid if you cancel within 14 days.
Workflow and feature mismatch
MailerLite suits small to mid-size businesses but may lack advanced features required by larger agencies, such as custom coding in emails, advanced segmentation, or API-first architecture. If you've signed up and discovered the platform doesn't align with your technical needs, cancelling within 14 days is your best option. Yafee has helped thousands of consumers identify feature gaps early and recover their investment by cancelling promptly.
Switch to a competitor
Other email marketing platforms like Klaviyo, ActiveCampaign, Brevo, or Mailchimp may offer better value, integrations, or support for your specific industry. If you've moved to a new platform, cancel MailerLite and claim your refund if you're within 14 days of signup.
Comparison: MailerLite vs. other email marketing platforms
Use this table to compare MailerLite against other popular email marketing services and decide whether cancellation is the right move.
| Platform | Free tier | Entry price (SGD/month) | Best for | Automation |
|---|---|---|---|---|
| MailerLite | Up to 1,000 subscribers, 12,000 emails | S$13.50 | Small businesses, non-technical users | Yes, basic workflows |
| Brevo (formerly Sendinblue) | Up to 300 contacts, unlimited emails | S$9.00 | Budget-conscious SMEs | Yes, advanced automation |
| Mailchimp | Up to 500 contacts, basic features | S$11.70 | E-commerce, integrations | Yes, limited free tier |
| ActiveCampaign | None | S$54.00 | Enterprise, advanced CRM | Yes, sophisticated workflows |
| Klaviyo | None | S$40.50 | E-commerce, high-volume email | Yes, industry-specific templates |
If you're comparing MailerLite to these platforms and decide to switch, ensure you cancel within 14 days to qualify for your statutory refund in Singapore.
Contact MailerLite: how to reach their support team
MailerLite operates as a fully remote company without a physical office in Singapore. You must contact them via their Help Center or online support system to cancel your account.
MailerLite support channels
Visit help.mailerlite.com and click the chat icon in the bottom right corner during business hours. Select "Contact support" and choose "Billing" as your issue category. You can also email their general support address by submitting a help ticket through the same interface. Response times typically range from 1 to 3 business days. Yafee recommends you clearly state that you're a Singapore consumer entitled to a 14-day statutory cancellation period under the Consumer Protection (Fair Trading) Act in your initial message. This approach often accelerates the refund process and demonstrates you understand your legal rights.
If MailerLite does not respond
If MailerLite does not reply to your cancellation request within 5 business days, or if they refuse your refund claim despite you falling within the 14-day window, escalate to the Consumer Association of Singapore (CASE). CASE is the statutory consumer authority and handles disputes with online service providers at no cost to you. Contact CASE at:
- Phone: 6100-0315 (Monday to Friday, 09:00-18:00)
- Website: case.org.sg
- Email: [email protected]
Provide CASE with your account email, cancellation request date, MailerLite's refusal email (if applicable), and proof of your subscription date. CASE can compel MailerLite to refund your money or enforce a settlement.
Summary: taking control of your MailerLite cancellation
Cancelling MailerLite in Singapore is straightforward once you understand your statutory rights under the Consumer Protection (Fair Trading) Act. Your 14-day cancellation window is a legal guarantee, not a company courtesy. If you signed up in the last 14 days, you qualify for a full refund regardless of MailerLite's stated policy. Log in to your dashboard, export your data, and submit a cancellation request through their Help Center or support system. Document everything-your ticket number, confirmation emails, and payment evidence-because these records protect you if a dispute arises.
If MailerLite refuses your refund, escalate to CASE, which offers free mediation and can compel the company to honour your legal rights. Yafee has helped thousands of Singapore consumers navigate SaaS cancellations like MailerLite's and recover unused fees by acting quickly and citing the relevant consumer law. Remember: your 14-day right to cancel cannot be waived, and you are protected even if you've sent campaigns or used the platform's features. Act now, document your request, and claim your refund with confidence.