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Frequently asked questions
Cancel Planner 5D: Step-by-Step Guide
How to cancel Planner 5D and protect your design projects in singapore
What is Planner 5D and why you might want to cancel
Planner 5D is a browser-based and mobile design platform that enables you to create 2D floor plans and render 3D interior visualisations without installing desktop software. The service suits homeowners planning renovations, interior designers exploring concepts, and property managers visualising rental spaces. However, if your project is complete, your budget has changed, or you've discovered a free alternative that meets your needs, cancelling your subscription is straightforward once you understand your rights and the steps involved.
How Planner 5D operates and what you're paying for
Planner 5D operates on a subscription model with multiple payment tiers: monthly, yearly, and lifetime options. Your subscription unlocks premium catalogue access, advanced rendering capabilities, and design packs. You can also purchase one-time render credits rather than commit to recurring charges. Your projects remain stored in your account indefinitely, but premium features deactivate once your paid period expires or you cancel.
Common reasons singapore users cancel Planner 5D
You might cancel because your renovation project has concluded, you prefer free design tools, you want to avoid automatic renewal charges, or you've upgraded to professional architecture software. Your cancellation reason matters less than knowing your legal position and completing the process correctly.
Your consumer rights when cancelling in singapore
The Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes) protects you when you cancel a subscription service supplied within Singapore. This legislation establishes your baseline rights and remedies if Planner 5D refuses to cancel or continues charging after you've submitted cancellation instructions.
Your legal position under singapore consumer law
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription if Planner 5D has failed to disclose cancellation terms clearly at the point of purchase. Furthermore, Planner 5D must stop charging you within 30 days of your cancellation request in most circumstances. If the company continues to bill you after you've cancelled, you can lodge a complaint with the Consumer Association of Singapore (CASE) or pursue a claim in the Small Claims Tribunal if the disputed amount does not exceed SGD 10,000.
Yafee recommends documenting every cancellation step: take screenshots of your cancellation confirmation, save email confirmations, and record the date and time you submitted your request. This evidence protects you if a dispute arises later.
What happens to your projects after cancellation
Cancelling your subscription does not delete your projects. Your designs remain accessible in your account, but you lose access to premium features such as advanced rendering and extended catalogue assets. You can continue to view, edit (using free-tier tools only), and export your existing projects indefinitely. One-time render credit purchases do not expire or refund if unused at the time of cancellation.
Pricing breakdown and cancellation value analysis
Understanding your current subscription cost helps you decide whether to cancel outright, downgrade to a lower tier, or pause your account temporarily. Review the table below to identify your plan and annual cost in Singapore dollars.
Planner 5D subscription plans and pricing in SGD
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Monthly subscription | S$29.98 | Monthly | Full catalogue, standard rendering |
| Yearly subscription | S$99.98 | Annual | Full catalogue, 3-month saving versus monthly |
| Lifetime purchase | S$129.98 | One-time | Permanent access, no recurring charges |
| PRO yearly plan | S$599.98 | Annual | Advanced tools, professional HD rendering |
| 20 HD renders | S$14.98 | One-time | 20 render credits, no expiry |
| 100 HD renders | S$39.98 | One-time | 100 render credits, best value per credit |
Should you cancel or downgrade your Planner 5D subscription
If you log in fewer than two times per month, cancelling saves you between S$360 and S$720 annually depending on your plan. If you're a PRO subscriber but haven't used advanced rendering features in the past 60 days, downgrading to the monthly plan (S$29.98 per month) costs S$359.76 annually instead of S$599.98. Before you cancel, review your last three projects: if none required premium features, you are paying for functionality you do not use. Conversely, if you plan to resume design work within 12 months, pausing your subscription temporarily and reactivating later may preserve your project history and account settings more conveniently than cancelling outright.
How to cancel Planner 5D on web and mobile platforms
Your cancellation method depends on which platform you used to purchase your subscription: the Planner 5D website directly, Apple App Store, Google Play Store, or third-party payment processors. Yafee guides you through each route to ensure your subscription stops renewing on your target date.
Cancel your web subscription through the Planner 5D website
- Open your web browser and navigate to planner5d.com.
- If you are not already signed in, enter your email address and password on the login page.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset email sent to your registered address.
- Click your profile icon or account name in the top right corner of the navigation bar.
- A dropdown menu will appear with account options.
- Select "Billing", "Subscription", or "Account settings" from the dropdown.
- You will see your active plan, next renewal date, and current payment method displayed on this page.
- Locate the "Cancel subscription" button or "Manage plan" option next to your current subscription.
- Planner 5D may display a retention offer (a discount to encourage you to stay) at this point.
- You can accept the discount, proceed with cancellation, or pause your subscription temporarily.
- Click "Confirm cancellation" to complete the process.
- You will receive an email confirmation immediately showing your cancellation date and final billing date.
- Save this email as proof of cancellation for your records.
- Verify your subscription status by returning to your Billing section within 24 hours.
- You should see "Cancelled" or "Inactive" status displayed next to your plan name.
Cancel your iOS subscription through apple app store
- Open the Apple App Store app on your iPhone or iPad.
- Do not open Planner 5D itself; you must use the App Store app to manage subscriptions.
- Tap your profile icon in the bottom right corner of the App Store screen.
- Select "Subscriptions" from the menu.
- Apple will display all active subscriptions linked to your Apple ID.
- Tap "Planner 5D" from the list of active subscriptions.
- If you do not see Planner 5D listed, verify that you purchased the subscription through Apple ID (not directly through the Planner 5D website).
- Tap "Cancel subscription" or "Edit" and then select "Cancel".
- Apple will ask you to confirm your cancellation reason (optional to answer).
- Select "Cancel subscription" when Apple asks you to confirm.
- Check the status line below your subscription name.
- It should now display "Expires on [date]" rather than "Renews on [date]".
- Take a screenshot of this confirmation for your records.
Cancel your android subscription through google play store
- Open the Google Play Store app on your Android phone or tablet.
- You must use the Play Store app itself, not the Planner 5D app.
- Tap your profile icon in the top right corner.
- This icon typically shows your initials or profile picture.
- Select "Manage subscriptions" from the menu options.
- Google will display all active and recently cancelled subscriptions on your account.
- Tap "Planner 5D" to view your subscription details.
- Confirm this is the correct subscription and note your renewal date.
- Tap "Cancel subscription" at the bottom of the page.
- Google will ask you to provide feedback on why you are cancelling (optional).
- Proceed to the final confirmation screen.
- Confirm your cancellation by tapping "Yes, cancel" on the final prompt.
- You will receive an email confirmation from Google Play Store within one hour.
- Your subscription status will change to "Cancelled" within 24 hours in the Play Store app.
Contact Planner 5D customer support for manual cancellation
If you cannot access your account, the online cancellation option is unavailable, or you encounter technical errors, contact Planner 5D directly by email. Address your cancellation request to Planner 5D at their registered office: A. Goštauto St. 12A, Vilnius 01108, Lithuania. In your email, include your full name, registered email address, current subscription plan, and your preferred cancellation date. Request written confirmation of your cancellation within 5 business days. Keep a copy of your sent email and the company's response as evidence if a billing dispute arises.
Timeline for cancellation and when charges stop
Your cancellation takes effect on different dates depending on when you cancel relative to your billing cycle. Understanding these timelines prevents surprise charges and ensures you stop paying at the right moment.
When you will stop being charged
If you cancel before your renewal date, Planner 5D will not charge you on that date and your access continues until midnight on the day before renewal. For example, if your renewal date is 15 March and you cancel on 1 March, your access ends at 23:59 on 14 March. You retain full access to all paid features for the remainder of your current billing period. If you cancel after your renewal has already processed (meaning you were charged today or within the last 2 days), you may be entitled to a refund or credit; this is covered in the refund section below.
Refunds and credit for cancelled subscriptions
Planner 5D's refund policy depends on when you cancel relative to your billing date and your payment method. Consequently, you must understand the refund conditions in advance to avoid disappointment.
When you are eligible for a refund
You are eligible for a refund only if you cancel within 14 days of being charged for a monthly or annual subscription, provided you have not yet received the full service benefit. One-time render credit purchases are non-refundable in most cases once issued. If you cancel outside the 14-day window, Planner 5D does not refund the subscription fee, but your access continues until your renewal date. Refunds are issued to your original payment method (credit card, Apple ID, Google Play Store account, or digital wallet). Processing times range from 3 to 10 business days depending on your bank or payment processor.
How to request a refund from Planner 5D
Contact Planner 5D support within 14 days of your charge date and provide your cancellation request in writing. Include your email address, subscription plan, charge date, and the reason for your refund request. Yafee recommends sending this request via email to the company's support address or through your in-app support chat to create a timestamped record. If Planner 5D refuses your refund, you can escalate your complaint to the Consumer Association of Singapore (CASE) or file a dispute with your payment provider (Apple, Google, or your credit card issuer) within 120 days of the charge.
What to do after you cancel your Planner 5D subscription
Cancelling your subscription is complete, but a few follow-up actions protect your account and data. Your projects and design history remain in your account indefinitely, accessible via the free tier with limited features.
Export and backup your designs before final access expires
Although your account persists after cancellation, you lose access to premium rendering and catalogue assets. Download or export your completed projects in PDF, JPG, or standard design formats while you still have full access. Planner 5D allows exports from the project details screen; select your project, click "Export", and choose your desired file format. Store these files on your personal computer or cloud storage (Google Drive, OneDrive, Dropbox) as a permanent record independent of your Planner 5D account.
Monitor your payment method for unwanted charges
Verify that no charges appear on your credit card, debit card, or digital wallet statement within 7 to 10 days after your cancellation date. Cancellation errors or system glitches occasionally cause duplicate or delayed charges. If you see a charge after your cancellation confirmation, contact Planner 5D immediately and file a dispute with your payment provider if the company does not refund within 14 days. Yafee recommends setting a calendar reminder for 10 days post-cancellation to check your statement.
Common cancellation mistakes and how to avoid them
Cancelling a subscription is rarely complicated, but a few common errors can delay your cancellation or leave you liable for unwanted charges. Knowing these traps in advance helps you complete your cancellation cleanly the first time.
Confusing account deletion with subscription cancellation
Cancelling your Planner 5D subscription does not delete your account or designs. If you delete your account entirely, you lose access to all projects, design history, and render credits permanently. Unless you intend to erase your entire account, select "Cancel subscription" only, which preserves your projects and login credentials. You can reactivate your subscription later without rebuilding your project library if circumstances change.
Cancelling through the wrong platform
If you purchased your subscription through Apple App Store or Google Play Store, cancelling through the Planner 5D website will not stop your subscription. Conversely, if you subscribed directly via planner5d.com, cancelling through Apple or Google will have no effect. Identify your original purchase method by reviewing your credit card statement or email receipt. The merchant name in your statement (Planner 5D, Inc., Apple Media Services, or Google Play) indicates where you must cancel.
Missing the confirmation email or losing your proof of cancellation
Save every confirmation email and screenshot related to your cancellation. If Planner 5D later claims you were never cancelled and continues to charge you, your confirmation email is your sole evidence of cancellation date and time. Spam filters occasionally misdirect confirmation emails; check your spam and promotions folders within 30 minutes of cancelling. If you do not receive confirmation within 2 hours, contact Planner 5D support and request a manual confirmation of your cancellation status.
Cancellation checklist and final verification steps
Use this checklist to confirm your cancellation is complete and to protect yourself against future billing disputes.
| Action | Completed | Notes |
|---|---|---|
| Accessed your billing page and clicked cancel | [ ] | Do this on the correct platform (web, Apple, or Google) |
| Saved cancellation confirmation email | [ ] | Screenshot the confirmation page and email your receipt |
| Noted your final access date and renewal date | [ ] | Verify Planner 5D displays "Expires on [date]" not "Renews" |
| Exported or backed up your projects | [ ] | Download designs in PDF or image format before access expires |
| Set payment statement reminder for 7-10 days post-cancellation | [ ] | Verify no unexpected charges appear on your bill |
| Logged out of Planner 5D and cleared browser cache | [ ] | Removes any lingering session data and confirms account status |
Comparing Planner 5D cancellation policies with competitors
If you are evaluating whether Planner 5D remains the right tool for your needs, understanding how its cancellation terms compare to alternative design platforms informs your decision. The table below summarises cancellation flexibility across popular home design and interior visualisation tools available to Singapore users.
Planner 5D versus other design platforms in singapore
| Platform | Free tier | Cancellation policy | Refund window |
|---|---|---|---|
| Planner 5D | Yes, limited features | Cancel anytime, access until renewal date | 14 days if unused |
| SketchUp Free | Yes, browser-based | No subscription required | N/A |
| Sweet Home 3D | Yes, open-source desktop app | No subscription required | N/A |
| RoomtoDo | Yes, limited projects | Cancel in-app, 30-day notice period | 30 days if requested early |
| Homestyler | Yes, limited renders | Cancel anytime, access until renewal | 7 days if unused |
| Autodesk Fusion 360 | Yes, free trial 30 days | Cancel anytime, 30-day refund guarantee | 30 days full refund |
Contact details and escalation routes for cancellation disputes
If Planner 5D refuses to cancel your subscription, continues billing you after cancellation, or disputes your refund request, formal escalation channels exist to protect your consumer rights in Singapore. Document your cancellation request date, confirmation email, and all correspondence before escalating.
Planner 5D contact address
Planner 5D is incorporated in Lithuania and maintains its registered office at A. Goštauto St. 12A, Vilnius 01108, Lithuania. Send any formal cancellation or refund dispute notices to this address via registered post or email. Specify your request date, subscription plan, payment method, and expected resolution in your letter. Allow 14 business days for a response from the company.
Consumer association of singapore (CASE) escalation
If Planner 5D fails to resolve your cancellation or refund dispute within 21 days, lodge a complaint with the Consumer Association of Singapore (CASE). CASE operates the Dispute Resolution Scheme for small consumer claims and investigates unfair trading practices. You can file a complaint online at www.case.org.sg or visit their office at 61 Stamford Road, #04-01, Singapore 178892. Yafee strongly recommends having your cancellation confirmation email, credit card statements, and all company correspondence available when you submit your CASE complaint.
Small claims tribunal for higher-value disputes
If your dispute exceeds CASE's typical settlement range or Planner 5D refuses mediation, you can file a claim in the Small Claims Tribunal (SCT) if your claim does not exceed SGD 10,000. The SCT processes disputes efficiently without requiring legal representation. File your claim at the State Courts Building, 1 Supreme Court Lane, Singapore 178879. You must include proof of your cancellation request, refusal of refund, and all payment records. The SCT typically resolves claims within 60 to 90 days.
Conclusion: why cancelling Planner 5D should be straightforward
Cancelling your Planner 5D subscription is simple when you follow the correct platform-specific steps, document your confirmation, and monitor your payment method afterward. Under the Consumer Protection (Fair Trading) Act, you have the legal right to cancel at any time, and Planner 5D must stop charging you within 30 days of your cancellation request. Your projects remain accessible indefinitely, and you can reactivate your subscription later if your design needs resume.
Yafee has helped thousands of consumers cancel software subscriptions, recover unwanted charges, and protect their data during the cancellation process. Whether you cancel through the Planner 5D website, Apple App Store, Google Play Store, or direct contact with the company, saving your confirmation email and checking your bank statement 7 to 10 days later protects you against billing errors. If Planner 5D refuses to honour your cancellation, escalate your complaint to CASE or the Small Claims Tribunal; your consumer rights in Singapore are enforceable and backed by legislation.
Visit Yafee.com today for additional guides on cancelling other SaaS platforms, understanding your subscription rights, and recovering overdue refunds. Yafee provides contract specialists, legal templates, and step-by-step cancellation procedures for hundreds of services, ensuring you retain control of your spending and your data.
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