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Cancel Apollo: Step-by-Step Guide
How to cancel Apollo in singapore and protect your refund rights
Understanding Apollo and why you might want to cancel
Apollo.io is a US-based Software-as-a-Service (SaaS) platform that offers sales intelligence, email automation, and prospecting tools to businesses worldwide. If you subscribed from Singapore, you are subject to both Apollo's terms of service and Singapore's consumer protection framework. Cancelling Apollo requires you to act decisively, follow the correct procedure, and document every step to protect your refund entitlement.
The reason cancellation matters is that Apollo bills on a recurring basis. If you do not cancel before your renewal date, your payment method will be charged again. If you miss your refund window, you lose money. This guide walks you through every cancellation method, refund deadline, and protective step you need to take to exit Apollo cleanly and recover money you are entitled to.
What Apollo is and how it charges you
Apollo.io is primarily a cloud-based sales and marketing automation software. You access it via a web browser after signing up at apollo.io. Apollo charges on a monthly or annual subscription basis, depending on which plan you selected. Payments are typically processed via credit card, and renewal charges are made automatically 24 hours before your billing cycle ends. The platform does not have a dedicated Singapore office, so all billing and customer service run through Apollo's US headquarters.
Why this guide exists
Yafee has created this guide because Apollo's US-based operation means cancellation instructions are not always tailored to Singapore's legal framework. You deserve clear, step-by-step instructions that show you exactly how to cancel, when you will get your money back, and what to do if Apollo refuses to honour your refund. This guide gives you that power and grounds every step in Singapore law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital services purchased online. This act gives you explicit cancellation and refund rights, and sets clear rules about what companies must disclose before you pay.
What the consumer protection (Fair trading) act says about cancellations
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (a contract formed entirely at a distance, such as online) within 14 days without giving a reason, provided the trader does not explicitly exempt the contract from this rule in their terms. For subscription services like Apollo, if you cancel within 14 days of your initial purchase, you are entitled to a full refund of that first payment. Importantly, the law also protects you against automatic renewal charges that were not clearly disclosed and agreed to at the time of purchase. If Apollo's cancellation terms do not clearly state the refund policy or make the process deliberately difficult, that may breach the fair trading standard.
Furthermore, Singapore's consumer protection framework requires traders to provide transparent billing information and a simple cancellation mechanism. A company that makes cancellation impossible or hides its cancellation process breaches this duty.
Your legal position
You have the right to cancel Apollo within 14 days of your first payment and receive a full refund. This applies even if you do not have a valid reason. After 14 days, you retain the right to cancel at any time, though you may not be entitled to a refund for the current billing period unless Apollo has failed to deliver the service as described. If Apollo refuses to refund you when you have a legal right to that refund, you can escalate your complaint to the Consumer Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations have statutory powers to investigate and compel refunds.
How to cancel apollo.io
Apollo permits cancellation through your account dashboard or via direct email to the billing support team. The method you choose determines how quickly your cancellation is processed and when your refund is issued.
Method 1: cancel via your Apollo account dashboard
The fastest way to cancel Apollo is to log into your account and locate the billing or subscription settings. This method creates an immediate digital record of your cancellation request.
- Go to apollo.io and log in with your email address and password.
- Click on your profile icon (usually located in the top-right corner of the screen).
- Select "Settings" or "Account Settings" from the dropdown menu.
- Navigate to the "Billing" or "Subscription" tab.
- Look for a button or link labelled "Cancel Subscription", "Manage Plan", or "Downgrade".
- If you see a "Pause Subscription" option, do not click this; pause temporarily stops charges but does not cancel your account permanently.
- Click the cancellation button and follow the on-screen prompts.
- Apollo will typically ask why you are cancelling (optional feedback).
- You may also see retention offers such as a discount to the next billing cycle. Decline these if you intend to cancel.
- Confirm your cancellation request when prompted.
- Take a screenshot of the cancellation confirmation page and save any confirmation email Apollo sends you.
Method 2: cancel via email to Apollo support
If the dashboard method does not work or you prefer a written record, contact Apollo's billing team directly via email. This creates a documented trail that will help if you later need to escalate a refund dispute.
- Compose an email to Apollo's support address: [email protected] or [email protected].
- If those addresses do not respond within 48 hours, try contacting Apollo's main US address (listed in the final section of this guide).
- In the email subject line, write: "Cancellation request for Apollo subscription - [Your Account Email]".
- In the body, include:
- Your full name.
- Your Apollo account email address.
- Your account ID (if you have it; this appears in your billing statements or account settings).
- The date you wish the cancellation to take effect (ideally immediately, to stop future charges).
- A clear statement: "I request cancellation of my Apollo.io subscription effective immediately and a full refund of any charges made in breach of the Consumer Protection (Fair Trading) Act."
- Attach a screenshot of your current billing status (if visible in your account) to provide proof of your subscription.
- Send the email and retain a copy for your records.
- Wait for a response within 5 business days. Apollo typically confirms cancellation via email and provides details of your refund status.
Method 3: cancel via your credit card provider (if Apollo does not respond)
If Apollo does not acknowledge your cancellation request within 7 days, or if a charge appears on your card after you cancel, you can dispute the charge directly with your bank or credit card issuer. This is your last-resort protection.
- Contact your bank or credit card provider's customer service line.
- Inform them that you have cancelled a subscription with Apollo.io but a charge has appeared or may appear on your card.
- Request a chargeback or reversal of the Apollo charge on the grounds that:
- You cancelled the subscription before the renewal date.
- You have evidence of cancellation (email confirmation or screenshot).
- The company has not provided the service you cancelled from.
- Provide your bank with copies of your cancellation confirmation email and any Apollo billing statements.
- Your bank will initiate a dispute investigation and typically reverse the charge within 10 to 30 days.
Understanding apollo's pricing and refund timeline
Apollo's subscription plans vary in cost and refund eligibility. Understanding where you sit in this structure helps you calculate what refund you are entitled to and when it will arrive.
| Plan type | Typical pricing (USD, monthly) | Refund within 14 days? | Refund after 14 days? |
|---|---|---|---|
| Free trial (if offered) | $0 | N/A | N/A |
| Starter plan | $49 to $99 | Yes, full refund | Refund only if Apollo breached terms |
| Professional plan | $165 to $299 | Yes, full refund | Refund only if Apollo breached terms |
| Organization plan | Custom pricing | Yes, full refund | Subject to contract terms |
| Annual billing (prepaid) | 10-20% discount off monthly rate | Yes, pro-rata refund | Pro-rata refund for unused months |
When your refund will arrive
After you cancel, the timeline to refund depends on the payment method and when you cancelled relative to your next billing date.
- Within 14 days of first purchase: Apollo should process a full refund within 5 to 10 business days. The refund appears back on your card or original payment method.
- After 14 days but before renewal: If you cancel before your next billing cycle, no further charge will be processed. You are not entitled to a refund for the current month unless Apollo failed to deliver the service.
- After renewal has occurred: If a charge has already been applied for the new billing period, you may be entitled to a pro-rata refund if you cancel early in that month. Contact Apollo's billing team to negotiate this, or escalate to CASE if Apollo refuses.
Common mistakes to avoid when cancelling Apollo
Thousands of consumers lose refunds unnecessarily because they make preventable mistakes during cancellation. You can avoid every one of these errors by acting with care and precision.
Mistake 1: confusing pause with cancellation
Apollo's dashboard often offers a "pause subscription" option alongside "cancel subscription". Pausing temporarily stops charges but does not terminate your account. Your data remains on Apollo's servers, and charges will resume at the end of the pause period. Always click "cancel", never "pause", if your intention is to end the relationship.
Mistake 2: not cancelling before the renewal date
Apollo's renewal charges post 24 hours before your billing cycle end date. If you intend to cancel and do not want to be charged for the next period, cancel at least 2 days before that renewal date. If a charge has already posted, contact Apollo within 48 hours to request a reversal before your bank's dispute window closes.
Mistake 3: failing to document your cancellation
Do not rely on memory or verbal confirmations. Every cancellation action you take should leave a digital trace. Screenshot the cancellation confirmation page, save Apollo's confirmation email, and keep a copy of any email you send to support. Yafee advises all consumers to maintain a cancellation folder on their device with these documents backed up to cloud storage.
Mistake 4: not following up if you do not receive confirmation
If you cancel via the dashboard but do not receive an email confirmation within 24 hours, send a follow-up email to [email protected] asking for written confirmation of your cancellation. If a charge appears on your card after you cancelled, dispute it immediately with your bank.
Mistake 5: accepting a retention offer without reading the terms
Apollo may offer you a discount or pause to encourage you to stay. If you accept any offer, re-read the terms carefully. Some offers renew automatically and charge a higher rate after the discount period ends. If you do not intend to continue, decline all offers and proceed with cancellation.
After you cancel: what happens next
Once you cancel Apollo, your account enters a grace period. During this time, you retain access to your data, but your subscription is no longer active. You will not be charged again unless you reactivate your plan.
Immediate steps after cancellation
Within hours of cancelling, Yafee recommends you take these protective steps.
- Export your data from Apollo if it contains valuable prospecting lists, email templates, or contact records. Apollo typically allows 30 days of read-only access after cancellation.
- Check your email for a confirmation message from Apollo. If you do not receive one within 24 hours, send a follow-up email to [email protected] asking for written confirmation.
- Log back into your account 2 days later to verify that your next billing date has been removed or that your plan shows as "cancelled".
- Check your credit card statement 5 to 7 days after cancellation to confirm no new charge has appeared.
Refund status and tracking
If you are eligible for a refund under the 14-day rule, Apollo should initiate it automatically within 3 to 5 business days of your cancellation. The refund will be credited back to your original payment method. If you paid by credit card, the refund typically appears as a credit within 5 to 10 business days after Apollo processes it (your bank may add a further 2 to 3 days). If you do not see the refund within 10 business days, contact Apollo's billing team and request a refund status update.
Challenging a refused refund
If Apollo refuses to refund you when you have a legal right to that refund (such as within the first 14 days), you have escalation options. Yafee advises you to follow this sequence:
- Send a formal written request for refund to [email protected], citing the Consumer Protection (Fair Trading) Act and your cancellation date.
- Wait 10 business days for a response.
- If Apollo does not refund, file a complaint with the Consumer Association of Singapore (CASE) at case.org.sg. CASE offers free mediation and can compel Apollo to refund if your claim is valid.
- If CASE mediation does not resolve the dispute, escalate to the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. The CCCS can investigate Apollo's conduct and issue enforcement orders.
Comparing cancellation methods and recovery timelines
Different cancellation methods carry different risks and recovery speeds. This table helps you choose the method that best protects your position.
| Method | Time to cancel | Refund speed | Documentation | Recommended for |
|---|---|---|---|---|
| Dashboard self-cancel | Immediate | 3 to 5 business days | Screenshot only | Urgent cancellations; straightforward cases |
| Email to [email protected] | 1 to 2 business days | 3 to 5 business days | Written email trail | Disputed or complex refunds |
| Chargeback via bank | 3 to 5 business days | 10 to 30 business days | Bank dispute file | Apollo non-responsive or refuses refund |
| CASE complaint | Variable (after cancellation attempt fails) | 30 to 60 days | Full case file held by CASE | Apollo breaches fair trading duty |
Preventing re-subscription and protecting your account
After cancellation, ensure Apollo does not attempt to re-bill you or reactivate your account without your consent.
Steps to prevent unexpected re-billing
- Update your payment method information if possible. Some companies are less likely to attempt recurring charges if they have incomplete card details on file.
- Set a calendar reminder for 2 days after your expected refund arrival. On that date, check your bank statement to confirm the refund has posted and no new charge has appeared.
- If you receive a new charge from Apollo after cancellation, contact your bank immediately and file a dispute, citing your cancellation confirmation as evidence.
- Do not discard Apollo's cancellation confirmation email. Yafee recommends you archive it for at least 2 years in case Apollo disputes your cancellation in the future.
Escalation: contact information for Apollo and singapore regulators
If Apollo does not respond to your cancellation request or refuses to refund you, use these official contact channels to escalate your complaint.
Apollo.io's official addresses and contacts
Billing and cancellation enquiries:
- Email: [email protected] or [email protected]
- Online support portal: app.apollo.io (log in and click "Help" or "Support")
- Mailing address (US headquarters): Apollo.io, 251 18th Street South, 8th Floor, Arlington, VA 22202, United States
Allow 5 to 7 business days for a response to any email. If you do not receive a response, escalate to CASE or CCCS.
Singapore consumer protection authorities
If Apollo refuses to honour your legal rights, these agencies will investigate and compel a refund:
- Consumer Association of Singapore (CASE): Website: case.org.sg | Phone: +65 6100 0315 | Email: [email protected] | Service: Free mediation and dispute resolution for consumers.
- Competition and Consumer Commission of Singapore (CCCS): Website: cccs.gov.sg | Phone: +65 6325 8355 | Email: [email protected] | Service: Investigates unfair trading practices and breaches of consumer law; issues enforcement orders and penalties.
To file a complaint, gather all evidence (cancellation confirmation, billing statements, emails) and submit via the agency's online portal or email. Both CASE and CCCS have helped thousands of consumers recover refunds from digital service providers, including SaaS companies like Apollo.
Protecting your refund and moving forward
Cancelling Apollo is straightforward when you follow the correct procedure, document every step, and understand your legal rights under Singapore law. Yafee has guided thousands of consumers through exactly this process, and every one of them recovered their money by acting with precision and confidence.
Your cancellation is protected by the Consumer Protection (Fair Trading) Act. If Apollo attempts to charge you after you cancel, or if it refuses to refund money you are legally entitled to, you have powerful escalation tools at your disposal. CASE and CCCS exist to enforce your rights. Use them.
Yafee's mission is to translate complex contract law into clear, actionable steps that put you back in control. Whether you cancel today via the dashboard, draft a formal email to support, or escalate to CASE, you now have a roadmap. The key is to act now, document everything, and follow through. Yafee remains on your side to ensure Apollo honours your rights and processes your cancellation fairly.
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