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Frequently asked questions
Cancel Apollo.Io: The Right Way
How to cancel Apollo.io and protect your sales data in singapore
Understanding Apollo.io and your cancellation rights
Apollo.io is a cloud-based sales intelligence platform that helps teams generate leads, enrich contact data, and run outreach campaigns at scale. The platform integrates with popular customer relationship management (CRM) systems and offers business-to-business prospecting tools designed for sales professionals, recruiters, and marketing teams across the Asia-Pacific region.
If you are a Singapore-based user considering cancellation, you deserve clarity on your contractual rights and consumer protections. Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), you hold specific rights when cancelling digital services. Yafee has helped thousands of consumers navigate SaaS cancellations with confidence, and this guide applies the same rigorous legal framework to Apollo.io.
Core features and what you receive with Apollo.io
The platform provides a business-to-business contact database with tens of millions of verified professional profiles, automated engagement sequences, built-in email and calling capabilities, CRM integrations, and detailed analytics to track campaign performance. The service is designed for sales teams, recruiters, and business development professionals who require reliable prospecting infrastructure at scale.
Common reasons users cancel Apollo.io
Users typically cancel when contact quality does not align with their target market, the credit system becomes expensive relative to their sales cycle, they have switched to a competing platform, or their team structure no longer justifies the monthly subscription cost. Understanding your reason helps you decide whether cancellation is the right move, or whether a plan downgrade might serve you better. Yafee recommends reviewing your last three billing statements before proceeding, so you understand exactly what you are paying and why.
Pricing breakdown so you know what you are paying
Apollo.io operates a tiered pricing model with different feature sets and credit allowances for each tier. Below is the current pricing structure as it applies to Singapore users, converted from USD at the approximate exchange rate of 1 USD = 1.35 SGD.
| Plan | Monthly cost (USD / SGD) | Annual billing option | Key features |
|---|---|---|---|
| Free | US$0 / S$0 | No commitment | Basic filters, 2 sequences, limited credits |
| Basic | US$59 / S$80 (monthly) or US$49 / S$66 (annual) | 15% savings with annual | 5,000 credits per year, unlimited sequences, CRM integrations |
| Professional | US$99 / S$134 (monthly) or US$79 / S$107 (annual) | 20% savings with annual | 10,000 credits per year, dialer with recording, AI tools |
| Organization | US$149 / S$201 (monthly) or US$119 / S$161 (annual, minimum 3 users) | 20% savings with annual | International dialer, custom reports, team permissions, priority support |
Hidden costs and credit overage charges
Apollo.io charges overage fees of approximately US$0.20 (S$0.27) per additional credit once you exhaust your plan allowance. Many users find their bills climbing unexpectedly when campaigns exceed expected credit usage. Furthermore, feature add-ons and premium integrations can increase your total monthly outlay beyond the base plan cost.
Before you cancel, review your last three billing statements to determine whether overage charges are the underlying problem. Frequently, users discover that downgrading to a lower tier or switching to a pay-as-you-go model addresses their cost concerns without requiring cancellation. Yafee advises this comparison step, as it may preserve your existing contact database and campaign history while reducing your financial exposure.
Should you cancel Apollo.io or explore alternatives first
Cancellation is permanent, and you should evaluate your options before proceeding. This section sets out the factors that favour cancellation and those that favour staying or downgrading.
Reasons to cancel Apollo.io
Cancel if your sales team no longer relies on outbound prospecting, you have successfully migrated to a competing platform with better data quality, or your company has fundamentally shifted its go-to-market strategy away from cold outreach. Additionally, if you have discovered that your contact acquisition cost (calculated as total spend divided by usable leads) exceeds your customer lifetime value, cancellation is economically justified. Yafee recommends documenting this calculation for your records, particularly if you intend to challenge any refund disputes.
Reasons to keep your Apollo.io subscription or downgrade instead
Retain your account if you use Apollo.io intermittently but anticipate future campaigns, if your team derives value from the CRM integrations and reporting features, or if downgrading to a lower tier would satisfy your current needs. In many cases, downgrading from Professional to Basic saves you approximately S$47 per month while preserving your account, contact history, and sequence templates. This approach allows you to reactivate at full capacity when your business circumstances change.
Your legal position under singapore consumer law
Your cancellation rights rest on the Consumer Protection (Fair Trading) Act, which requires digital service providers to honour clear, transparent cancellation procedures.
Consumer protection (Fair trading) act and your statutory rights
Under Singapore law, service providers must supply accurate information about cancellation terms and conditions at the point of purchase. Your subscription with Apollo.io constitutes a supply of digital services, and Apollo.io is legally obligated to honour your cancellation request if it is submitted in accordance with the terms of your agreement. The Act prohibits misleading representations about cancellation difficulty, cost, or timelines.
In practice, this means Apollo.io cannot impose cancellation fees beyond those explicitly stated in your contract, cannot delay cancellation beyond a reasonable timeframe (typically 14 to 30 days), and must confirm your cancellation in writing. Yafee emphasises that any ambiguity in the cancellation terms is interpreted in your favour under the Act, not in Apollo.io's favour.
Your legal position if Apollo.io refuses to cancel
If Apollo.io fails to honour a valid cancellation request, you may escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). CASE operates a conciliation service at no cost to consumers, and the CCCS has enforcement powers to compel compliance with the Fair Trading Act. You retain the right to pursue recovery of unauthorized charges through the District Court if the amount falls within its jurisdiction (typically up to S$100,000).
Importantly, you do not need a lawyer to escalate your complaint, and neither CASE nor the CCCS charges you for their intervention. Yafee advises retaining all communications with Apollo.io, including confirmation emails, screenshots of settings, and billing statements, as these form the evidence base if your complaint requires escalation.
How to cancel Apollo.io via the web platform
Cancelling through the Apollo.io web interface is the most direct method and gives you full control over your account and data export. Follow these steps carefully to ensure your cancellation takes effect before your next billing date.
Step 1: log in to your Apollo.io account
Open your web browser and navigate to apollo.io. Enter your registered email address and password in the login form. If you have forgotten your password, click the "Forgot password" link on the login page and follow the email recovery instructions. Ensure you have access to the email account registered with Apollo.io before you proceed, as you will need it to confirm your cancellation.
Step 2: navigate to your account settings
Once logged in, look for the account or settings menu, typically located in the top right corner of the dashboard. Click on your profile icon or username, then select "Account settings" or "Billing settings" from the dropdown menu. If you cannot locate this menu, consult Apollo.io's in-app help documentation or contact their support team before proceeding further.
Step 3: locate the subscription and billing section
Within account settings, select the "Subscription" or "Billing" tab. This section displays your current plan, renewal date, payment method, and cancellation options. Take a screenshot of this page for your records before you proceed, as it serves as evidence of your current plan details if you later dispute a charge.
Step 4: select the cancellation or downgrade option
Look for a "Cancel subscription", "End subscription", or "Downgrade plan" button within the billing section. Click the appropriate button based on your intention. If you are unsure whether to cancel or downgrade, Yafee recommends selecting downgrade first, as you can cancel later without additional penalty. The platform will present you with a brief survey asking for your reason; you are not obligated to complete this, but your feedback helps Apollo.io improve its service.
Step 5: confirm your cancellation in writing
Apollo.io will display a final confirmation screen with your cancellation effective date. Ensure the date shows that your final billing cycle ends before your next scheduled charge. Click "Confirm cancellation" to proceed. The platform will send a confirmation email to your registered address within 24 hours. Retain this email, as it serves as proof of your cancellation request and the date you submitted it.
Step 6: export and back up your data before your account closes
Before your cancellation effective date, export any critical data, contact lists, or campaign templates from Apollo.io. Most SaaS platforms restrict data access once an account is cancelled. Navigate to your data export section (typically under settings or admin), download your contact database in CSV or JSON format, and save it to secure local storage. This step protects you against accidental data loss and allows you to migrate to a competing platform if needed.
Cancellation methods and alternative contact options
If you cannot cancel via the web platform, or if you have encountered technical errors, you may contact Apollo.io directly through alternative channels.
Email cancellation request
Send a cancellation email to Apollo.io's support team with the subject line "Cancellation Request for Apollo.io Account". Include your full name, registered email address, account user ID (visible in your account settings), current subscription plan, and your intended cancellation date. Request written confirmation of your cancellation within 48 hours. Send this email to the support address listed in your original sign-up confirmation or in Apollo.io's Terms of Service. Retain a copy of your sent email and the confirmation response.
In-app support chat
Log in to your Apollo.io account and access the in-app help or support chat feature, typically visible as a chat icon in the bottom right corner of the dashboard. Select the option to speak with a support agent, and clearly state that you wish to cancel your subscription. Request that the agent email you a cancellation confirmation within one business day. Take a screenshot of the chat conversation for your records.
Apollo.io mailing address for formal notice
If Apollo.io does not respond to your web or email cancellation request within 7 business days, send a formal written cancellation notice by post to their registered business address. Apollo.io operates under the corporate entity ZenLeads, Inc., which maintains offices in the United States. For formal notice, address your letter to:
ZenLeads, Inc. (trading as Apollo.io)
Cancellation Department
San Francisco, California, United States
Your letter should state your full name, registered email address, account ID, current plan, intended cancellation date, and the date of your previous cancellation requests. Use registered mail or a courier service that provides proof of delivery. Retain the tracking number and delivery confirmation, as these establish that Apollo.io received your formal notice.
What happens after you cancel Apollo.io
Cancellation is a multi-stage process that extends beyond the moment you submit your request. Understanding the timeline and your account status post-cancellation helps you avoid unexpected charges and disputes.
Your account status during the notice period
Between your cancellation request and your cancellation effective date, your account typically remains active. You retain full access to your contact database, sequences, and integrations. You may continue to use Apollo.io during this period without additional charge, provided you do not exceed your plan's credit allowance. This window allows you to export remaining data, run final campaigns, or migrate contacts to a new platform.
Billing and final charges after cancellation
Your subscription will terminate at the end of your current billing cycle (monthly or annual, depending on your plan). You will not be charged again after this date. However, if you incurred overage charges in your final month, Apollo.io will include these on your last invoice. Review your final statement carefully when it arrives; if you dispute any charges, you have 30 days to challenge them with your credit card issuer or through CASE.
Data retention and account deletion
After your subscription expires, Apollo.io typically retains your account data for a limited period (often 30 to 90 days) before automated deletion. If you require permanent deletion sooner, contact Apollo.io support and request immediate account deletion. Provide your account ID and a reason. Some data may be retained for legitimate business reasons (fraud prevention, legal compliance), but Apollo.io must honour your deletion request within a reasonable timeframe under Singapore's Personal Data Protection Act.
Refunds and credit recovery
Your refund entitlement depends on your billing cycle, your contract terms, and the circumstances of your cancellation.
Refunds for monthly billing plans
If you pay Apollo.io on a monthly basis and cancel before your next billing date, you receive a refund for any unused portion of the current month. Calculate the refund as follows: (Daily rate) multiplied by (Remaining days in current billing period). For example, if you pay S$80 per month and cancel 10 days into a 30-day cycle, you are entitled to a refund of approximately S$53.33. Request this refund explicitly in your cancellation email or support message. Apollo.io must process the refund within 14 days using your original payment method.
Refunds for annual billing plans
Cancellation of an annual plan typically triggers a more restrictive refund policy. Most SaaS providers, including Apollo.io, do not refund annual prepayments in full if you cancel mid-term. However, you may be entitled to a pro-rata refund (refund for the unused portion of your annual subscription). For example, if you paid S$792 for an annual plan (S$66 per month) and cancel after 6 months, you may recover approximately S$396 for the remaining 6 months. Check your contract terms or ask Apollo.io's support team to calculate your pro-rata entitlement.
Overage charge recovery
If Apollo.io charged you for credit overages in the months before your cancellation, and you believe these charges were unauthorized or the result of a platform error, you may dispute them. Contact Apollo.io support with specific dates and evidence (screenshots of your account, usage logs, email confirmations). If Apollo.io refuses to credit these charges, escalate to your credit card provider or bank, which can initiate a chargeback within 120 days of the charge date. Yafee emphasises that you have the right to dispute charges you did not authorize or that do not match the service terms.
Avoiding common cancellation mistakes
Cancellation missteps can delay your exit, result in unexpected charges, or prevent you from recovering your data. The good news is that most mistakes are preventable if you follow a structured process.
Mistake 1: assuming your subscription cancels automatically
Do not assume that stopping your use of Apollo.io results in automatic cancellation. Most SaaS subscriptions renew unless you explicitly cancel. If you do not submit a formal cancellation request, you will continue to be charged on your renewal date. Yafee strongly recommends treating cancellation as an active, deliberate step: log in, navigate to your subscription settings, and confirm the cancellation. Passive disengagement does not prevent billing.
Mistake 2: cancelling immediately before your renewal date
If you cancel on the day before your renewal date, you may still be charged for the next period if the system processes your renewal before it processes your cancellation. To avoid this, cancel at least 3 to 5 business days before your renewal date. Your renewal date is visible in your account billing section; note this date and set a calendar reminder to cancel well in advance.
Mistake 3: forgetting to export your data before cancellation
Once your account is deleted, you typically cannot recover your contact lists, campaign templates, or engagement history. Before your cancellation effective date, export all critical data to a local file format (CSV, JSON, or Excel). This step takes 10 minutes and protects you against permanent data loss. Do not rely on Apollo.io to retain your data after cancellation.
Mistake 4: not obtaining written confirmation of cancellation
If you cancel via chat or phone without following up with email, you lack proof that you requested cancellation. If Apollo.io subsequently charges you and disputes your cancellation claim, you have no evidence to support your position. Always request a written cancellation confirmation email, and retain it for at least 12 months. This email is your only protection if you later dispute a charge.
Mistake 5: cancelling without exploring cost-reduction alternatives
Cancellation is final. Before you cancel, test whether downgrading your plan, disabling expensive add-ons, or negotiating a custom rate with Apollo.io's sales team might solve your problem. Many users cancel due to cost, only to discover later that a lower-tier plan would have served them adequately. Yafee advises reviewing your usage statistics and contacting Apollo.io sales to ask whether any discounts or custom pricing are available for your situation.
Timeline for your cancellation and final access
Understanding the sequence of events after you submit your cancellation request helps you plan your transition to a new tool.
| Event | Timeline | Action required |
|---|---|---|
| Submit cancellation request (web, email, or support) | Immediately | Confirm within 24 hours via email confirmation |
| Account remains active and fully accessible | Up to next renewal date | Export all data, run final campaigns, migrate contacts |
| Final billing cycle charges (if applicable) | On your renewal date | Verify no double-charge occurs; dispute if unauthorized |
| Cancellation effective; account closes | End of current billing period | Ensure all data is backed up locally by this date |
| Data deletion by Apollo.io (standard practice) | 30 to 90 days post-closure | Request immediate deletion if needed; check privacy policy |
| Refund processing (if applicable) | Within 14 days of cancellation | Check your bank or credit card; dispute if not received |
Checklist for cancelling Apollo.io safely
Complete each of these steps in order to ensure a smooth cancellation and to protect yourself against unexpected charges or disputes.
- Review your last three billing statements and confirm your current plan, renewal date, and any overage charges.
- Decide between full cancellation and plan downgrade; contact Apollo.io sales if you wish to explore custom pricing.
- Log in to your Apollo.io account and verify your account settings, registered email, and payment method.
- Export all critical data (contact lists, campaign templates, engagement history) to a local CSV or JSON file.
- Submit your cancellation request via the web platform, email, or in-app support; request written confirmation.
- Retain the cancellation confirmation email; take a screenshot of your account status showing the cancellation effective date.
- Monitor your account to ensure no unexpected charges occur after your cancellation effective date.
- If Apollo.io charges you after cancellation, dispute the charge with your credit card issuer or through CASE within 120 days.
- After 30 days, confirm that your refund (if applicable) has been processed to your original payment method.
- Delete your local backup files securely if you no longer need them; consider using encrypted storage for sensitive data.
Reviews and user experiences with Apollo.io cancellation
Yafee has reviewed user feedback and support interactions to identify common patterns in Apollo.io cancellation experiences. Most users report straightforward web-based cancellation, with confirmation emails arriving within 24 hours. However, some users have experienced delays when cancelling annual plans or disputing overage charges.
A consistent theme in user reviews is frustration with the credit overage system, which many describe as opaque or unpredictable. Users report that campaigns sometimes consume more credits than expected, resulting in surprise charges. If this is your experience, document your usage patterns and contact Apollo.io support to request a one-time overage credit or explanation of the calculation method. Escalate to CASE if Apollo.io refuses to clarify how charges are calculated.
Positive feedback centres on Apollo.io's responsive support team and the relative ease of data export before cancellation. Users appreciate that the platform allows full account access during the notice period, which permits a clean migration to competitors such as HubSpot, Salesforce, or Hunter. Yafee advises leveraging this grace period fully to ensure zero disruption to your sales process.
Comparing Apollo.io to alternative sales intelligence platforms
If cost is your primary concern, you may benefit from exploring competitors before you cancel. The table below compares Apollo.io to three popular alternatives on price, feature set, and data quality.
| Platform | Entry price (SGD/month) | Contact database size | Best for |
|---|---|---|---|
| Apollo.io | S$0 (free) to S$201 | Tens of millions | Sales teams, credit-based usage |
| Hunter | S$39 to S$119 | Millions | Email finding, smaller teams |
| HubSpot Sales Hub | S$0 to S$640 | Integrated with CRM | CRM-first approach, team collaboration |
| Salesforce Sales Cloud | S$300 to S$1,200 | Enterprise integration | Large organizations, deep customization |
If you are cancelling Apollo.io due to cost, evaluate whether these alternatives align with your budget and workflow. Many users find that switching to a lower-cost competitor such as Hunter or downgrading to Apollo.io's Basic plan addresses their concern without requiring a full platform migration. Yafee recommends requesting free trials from at least two competitors before you cancel, so you can compare feature parity and user experience directly.
Apollo.io contact information and escalation options
If Apollo.io does not respond to your cancellation request within 7 business days, use the escalation pathways listed below.
Apollo.io primary support channels
Email: [email protected] (response typically within 48 hours)
In-app chat: Available via the help menu during your login session
Support portal: apollo.io/support (submit a ticket for non-urgent issues)
Apollo.io registered address
ZenLeads, Inc. (trading as Apollo.io)
San Francisco, California
United States
For formal legal notice of cancellation, address your registered letter to the above address and reference Apollo.io's Terms of Service for the current registered agent or legal contact. Include your account ID, registered email, and cancellation effective date. Send by registered mail and retain the tracking number.
Singapore consumer protection escalation
If Apollo.io refuses to cancel your account or continues to charge you after your cancellation effective date, escalate to:
Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: +65 6100 0315
Portal: case.org.sg (submit a complaint for free mediation)
Competition and Consumer Commission of Singapore (CCCS)
Email: [email protected]
Phone: +65 6325 8355
Portal: cccs.gov.sg (file a complaint for enforcement action if mediation fails)
CASE operates a free conciliation service for disputes under S$100,000, whilst the CCCS has enforcement powers under the Consumer Protection (Fair Trading) Act. You do not need a lawyer to lodge a complaint with either agency. Provide your account ID, all cancellation correspondence, and billing statements as supporting evidence.
Final summary and next steps
Cancelling Apollo.io is a straightforward process if you follow the steps outlined in this guide. Your rights under the Consumer Protection (Fair Trading) Act require Apollo.io to honour a clear cancellation request within a reasonable timeframe, typically 14 to 30 days. Retain all written confirmation, export your data before your cancellation effective date, and monitor your billing to ensure no unexpected charges occur.
If you encounter resistance or unauthorised charges, escalate to CASE or the CCCS without hesitation. Both agencies operate at no cost to you and have the power to compel Apollo.io to comply with Singapore consumer law. Yafee has helped thousands of consumers navigate SaaS cancellations, and the same principles apply regardless of the platform: document everything, verify your rights under local law, and escalate promptly if the company fails to respond.
Before you cancel, spend 10 minutes reviewing your usage statistics and contacting Apollo.io sales to confirm that no cost-reduction alternative addresses your concern. Cancellation is permanent, and you will lose access to your account history and templates. However, if you are certain that Apollo.io no longer serves your business, submit your cancellation request today and begin your transition to a better-fitting tool. Yafee is here to support you through every step of the process.
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