Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Apollo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Apollo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Apollo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Apollo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Apollo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Apollo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Apollo refuses your cancellation.
Frequently asked questions
Cancel Apollo: The Right Way to Take Control
How to cancel Apollo and reclaim control of your subscription in south africa
Understanding Apollo and your reasons for cancellation
Apollo is a customer relationship management and communication platform delivered through mobile apps and in-app purchases, offering premium features including advanced AI chat, multi-language model support, and specialised modules like Toucan PRO. You access these tools through monthly, annual, or lifetime subscription tiers purchased via the Apple App Store or Google Play. Before you proceed with cancellation, understanding what Apollo delivers and why you might want to step away helps you make an informed decision aligned with your actual needs.
What Apollo delivers
Apollo functions as a software-as-a-service (SaaS) platform designed to streamline customer relationship workflows, process automation, and team communication. The platform integrates messaging tools, customer databases, and workflow management into a single mobile-first environment. Advanced tiers unlock artificial intelligence-powered features, multi-model language processing, and industry-specific modules that free users cannot access. If you subscribed through your phone's app store, you're paying for tiered access to these capabilities, with charges appearing on your monthly or annual billing cycle.
Common reasons users cancel Apollo
You might be considering cancellation because a competing platform aligns better with your existing software stack, the monthly fee no longer reflects your budget priorities, or you've discovered Apollo lacks integrations with your essential business tools. Some users cancel after realising they use only basic features that free alternatives provide equally well. Others find the learning curve steeper than expected or prefer solutions with stronger South African-based support. Whatever your reason, your decision to cancel deserves a clear, straightforward pathway-and Yafee is here to guide you through it.
Your consumer rights when cancelling Apollo in south africa
South African consumer law provides robust protections when you cancel digital subscriptions, regardless of where Apollo operates globally. Understanding these rights strengthens your negotiating position and ensures you receive fair treatment if disputes arise.
Legal protections under south african law
The Consumer Protection Act, 2008 (No. 68 of 2008) is the primary statute governing your relationship with Apollo and your app store. This Act grants you the unconditional right to cancel a subscription within 14 days of purchase by providing written notice, even if you've used the service. Additionally, if Apollo fails to deliver features as advertised or breaches the promised service quality, you can demand a refund or remedy under Section 55 of the Act. The platform through which you purchased-Apple App Store or Google Play-shares liability for Apollo's failures and must honour your cancellation request.
Furthermore, the National Credit Act (2005) applies if you've financed your subscription through credit; you retain cancellation rights even where credit is involved. Yafee recognises that many South African consumers underestimate these protections, often believing app stores have final say. They do not. Your statutory rights supersede any terms Apollo publishes in its user agreement.
Your legal position
| Your right | Legal basis | Action if refused |
|---|---|---|
| Cancel within 14 days, no reason required | Consumer Protection Act, Section 16 | Escalate to CGSO or demand refund in writing |
| Refund for service failure or misrepresentation | Consumer Protection Act, Section 55 | Lodge complaint with CGSO; consider small-claims court |
| Written cancellation acknowledgement | Consumer Protection Act, Section 16(4) | Request acknowledgement in writing; escalate if denied |
| Free dispute resolution through CGSO | Consumer Protection Act, Section 70 | CGSO is your first port of call for disputes |
| No penalty for cancellation outside 14-day window if service failed | Consumer Protection Act, Section 55 | Document all failures; present evidence to CGSO |
| Challenge unreasonable automatic renewal terms | Consumer Protection Act, Section 48 | Notify supplier in writing that terms are unreasonable |
Escalation and complaints resolution
If Apollo or the app store declines your cancellation or refund request, escalate immediately to the Consumer Goods and Services Ombud (CGSO), a free, independent complaints authority at www.cgso.org.za. The CGSO operates as an impartial dispute resolver and can compel Apollo or the app store to honour your rights. Document every interaction-record dates, agent names, ticket or reference numbers, and the exact reason given for any refusal. Yafee advises retaining all receipts, order confirmations, transaction records, and email correspondence as evidence should you need to lodge a formal CGSO complaint.
The CGSO typically responds within 30 days. If CGSO intervention fails, you may pursue your claim through the Small Claims Court (under the Magistrate's Court jurisdiction) for amounts up to R15,000, or the High Court for larger disputes, though costs may apply.
Cancellation methods based on where you purchased Apollo
Your cancellation process depends entirely on which platform sold you the subscription: Apple App Store, Google Play, or direct purchase from Apollo itself. Each method follows a distinct procedure. Yafee provides step-by-step guidance for every scenario so you cancel without confusion or unintended charges.
Cancelling through the apple app store on iOS
If you subscribed to Apollo via iPhone, iPad, or Mac, you must cancel within Apple's ecosystem because Apple manages all subscription billing, not Apollo directly. Apple's system is designed for user control, though the interface differs slightly by iOS version.
- Open the App Store app on your iPhone, iPad, or Mac.
- Locate and tap your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the dropdown menu that appears.
- Find Apollo in the list of active subscriptions.
- Scroll through your subscriptions until you locate the Apollo entry.
- Tap on Apollo to view your subscription details, including renewal date and price.
- Tap "Manage Subscription" or "Edit Subscription" at the top of the details screen.
- You may see an option to pause the subscription temporarily-select "Cancel Subscription" instead if you want permanent cancellation.
- Apple may display a retention offer (discounted renewal); dismiss it if you're certain you want to cancel.
- Confirm cancellation by following Apple's prompts.
- Apple displays a confirmation message on your screen immediately after you confirm.
- Take a screenshot of this confirmation page as proof for your records.
- Receive a cancellation email from Apple within 1 to 2 hours.
- Check your inbox (and spam folder) for the confirmation email titled "Subscription Cancelled" or similar.
- This email serves as your official cancellation receipt and evidence should a dispute arise.
Apple processes cancellations immediately, so future charges cease right away. However, you retain access to Apollo until your current billing period ends (typically midnight on your renewal date). To avoid accidental charges at renewal, Yafee recommends cancelling at least 24 hours before that date. If you cancel after the renewal has already processed, you can request a refund from Apple within 45 days of the charge.
Cancelling through google play on android
If you subscribed to Apollo via Android phone or tablet, Google Play manages your subscription billing. Cancellation occurs within the Google Play app, not through Apollo's platform.
- Open the Google Play Store app on your Android device.
- Tap the profile icon (usually a circle with your initials) in the top right corner.
- Select "Manage my subscriptions" or "Payments and subscriptions" from the menu.
- Locate Apollo in your active subscriptions list.
- Scroll to find the Apollo subscription entry.
- Tap on Apollo to display your subscription details, including the next billing date.
- Tap "Cancel subscription" at the bottom of the Apollo subscription details screen.
- Google Play may display a survey asking why you're cancelling; completing it is optional.
- You may also see retention offers (discounts or extended trial periods); skip these if you're committed to cancelling.
- Confirm your cancellation decision on the final confirmation screen.
- Google Play displays a confirmation message immediately.
- Screenshot this confirmation as your proof of cancellation.
- Check your email for a cancellation confirmation from Google Play within a few hours.
- This confirmation email is your official receipt and should be stored securely.
Google Play processes cancellations immediately; your next billing charge will not occur. You retain access to Apollo until your current billing period concludes. As with Apple, cancelling at least one day before your renewal date prevents accidental charges. If Google Play has already charged you after cancellation, request a refund directly through Google Play within the app or contact Google Play's support team.
Cancelling a direct subscription with Apollo
If you purchased Apollo directly through Apollo's website (rather than through an app store), cancellation requires contacting Apollo's support team in writing. This method is less common for mobile app users but applies if you hold an enterprise or standalone account.
- Locate Apollo's cancellation contact details.
- Visit Apollo's official website and navigate to "Contact Us" or "Support".
- Note the email address, physical mailing address, and any online support portal URL listed.
- Prepare a written cancellation request email.
- Include your full name, email address associated with the account, and account number or subscription ID.
- State clearly: "I wish to cancel my Apollo subscription effective immediately" or "at the end of the current billing period" (your choice).
- Include the date of this email as proof of your cancellation notice date.
- Send your cancellation email to Apollo's designated support address.
- Use a method that generates a read receipt or delivery confirmation (e.g., registered email or tracked courier if sending by post).
- Retain a copy of the email you sent and any read receipt or delivery confirmation.
- Monitor your email for an acknowledgement from Apollo within 5 to 7 business days.
- Apollo should confirm receipt of your cancellation request and provide an expected cancellation date.
- If you don't receive acknowledgement within one week, send a follow-up email referencing your first cancellation request.
- Verify that charges stop at the date Apollo confirmed.
- Check your bank or payment method to ensure no charges appear after the agreed cancellation date.
- If a charge appears, contact Apollo in writing immediately and escalate to the CGSO if Apollo doesn't refund within 14 days.
Direct subscriptions are governed by Apollo's terms, but the Consumer Protection Act overrides unreasonable terms. If Apollo demands a penalty for cancellation outside a trial period or imposes charges after your cancellation request, this likely violates Section 48 of the Consumer Protection Act, and Yafee advises reporting it to the CGSO.
What happens after you cancel Apollo
Cancellation is not instant loss of access; several stages follow your cancellation request, and understanding them prevents confusion or unwanted charges.
Access and billing timeline after cancellation
Once you've confirmed cancellation through your app store or Apollo directly, future recurring charges cease immediately. However, you retain full access to Apollo until the end of your current billing period. For example, if you cancel on 15 March and your renewal date is 30 March, you can continue using Apollo until midnight on 30 March, after which your access terminates. This grace period allows you to export data, transition to an alternative platform, or retrieve important information stored in Apollo. No further charges appear on your payment method after your renewal date passes.
Refund eligibility after cancellation
If you cancel within 14 days of your original purchase date, you're entitled to a full refund under the Consumer Protection Act, Section 16. Submit your refund request to the platform that charged you (Apple App Store, Google Play, or Apollo directly) along with your cancellation confirmation and the reason for the refund request.
If you cancel after 14 days, refund eligibility depends on whether Apollo has breached its service promise. The Consumer Protection Act, Section 55, permits refunds for defective or misrepresented services. Document any failures-features that don't work, promised integrations that Apollo lacks, excessive downtime, or customer support that fails to respond-and present this evidence to support a refund claim beyond the 14-day window. Yafee advises keeping screenshots of any errors, support tickets, or broken functionality as evidence.
Data export and account closure
Before your access expires, export any data stored in Apollo if you plan to migrate to another platform. Most SaaS platforms allow data exports through account settings. Log into Apollo, navigate to Settings or Account options, and look for "Export Data", "Download Data", or "Data Portability" features. Download your data in a standard format (CSV, JSON, or PDF) and store it securely. This step is independent of cancellation but should be completed while you still have access.
Refunds and recovering charges
Your path to a refund depends on why you're seeking one and when you're seeking it relative to your purchase date. Yafee recognises that refund disputes can feel frustrating; the framework below clarifies your position and next steps if the app store or Apollo initially refuses.
Within 14 days of purchase
The Consumer Protection Act, Section 16, grants you an unconditional 14-day cancellation and refund right for all digital subscriptions, including Apollo. You need not provide a reason, and the supplier cannot impose penalties or demand usage data as a condition of the refund. Submit your refund request to Apple App Store, Google Play, or Apollo through their official refund portals or support channels. State your account details, the date of purchase, and the subscription amount. Reference the Consumer Protection Act, Section 16, in your request to reinforce your legal entitlement.
Apple App Store typically processes refunds within 5 to 10 business days. Google Play may take up to 48 hours. If either declines your refund, contact their support team again and escalate to the CGSO if they continue to refuse.
After 14 days of purchase
Beyond the 14-day window, you can only claim a refund if Apollo has failed to deliver the service as promised. Examples include:
- Features advertised on Apollo's website do not function on your device.
- Apollo experiences extended outages or downtime preventing normal use.
- Apollo's customer support fails to respond to urgent issues within a reasonable timeframe.
- Apollo's terms or features change materially after you purchased, reducing the service quality.
- Apollo fails to deliver promised integrations with third-party tools you depend on.
Document all failures with screenshots, dates, and support tickets. Submit a written refund request (not through the app store's automated system) directly to Apollo's support team, citing the specific failure and the Consumer Protection Act, Section 55. Apollo must respond within 20 business days under the Act. If Apollo refuses, lodge a complaint with the CGSO, providing your evidence file and reference to Section 55.
Recovering unwanted charges
If you discover charges on your payment method after cancellation (known as "zombie" charges), act immediately. Contact your bank or credit card provider and request a chargeback or dispute of the transaction, citing unauthorised charges. Most financial institutions process disputes within 30 days. Simultaneously, send a formal demand email to Apollo (with read receipt) stating the amount, date of charge, and your cancellation date, demanding a refund within 14 days. If Apollo doesn't refund, escalate to the CGSO with copies of the disputed charges and your cancellation confirmation. Yafee advises acting fast because payment providers may set time limits on disputes (often 120 days); don't delay reporting.
Common cancellation mistakes to avoid
Cancelling a subscription seems straightforward, yet many users inadvertently extend their accounts or fail to preserve evidence, leaving them unprotected if disputes arise. Below are the pitfalls to avoid.
Mistake 1: cancelling in the app, not the app store
Apollo's mobile app may have a "Settings" menu or account section that looks like a cancellation portal. Tapping "Delete Account" or "Close Account" within Apollo does not cancel your subscription; it only deletes your app data or profile. Your app store subscription remains active and continues to charge you. Always cancel subscriptions through your app store (Apple App Store or Google Play), not through the app itself. Confirm cancellation through the app store's interface before assuming you're free of charges.
Mistake 2: cancelling fewer than 24 hours before renewal
If you cancel on your renewal date but after the daily billing cycle has processed, you may still be charged for the upcoming period. Apple and Google Play typically process renewals at midnight on your renewal date; if you cancel at 10 a.m. on that date, the system may have already charged you for the next month. Yafee advises cancelling at least 24 hours (ideally 48 hours) before your renewal date to ensure the system registers your cancellation before the automatic charge triggers.
Mistake 3: not screenshotting or saving cancellation confirmations
App stores and Apollo may delete cancellation emails or support tickets from your account after several months. If a dispute arises later, you'll have no evidence that you cancelled or requested a refund. Screenshot every confirmation screen your app store displays and save all cancellation emails to a folder on your computer or cloud storage. Print important emails if you prefer a physical record. This documentation is your proof if you need to involve the CGSO or pursue a legal claim.
Mistake 4: not monitoring your bank account post-cancellation
Assume nothing. Verify that charges cease after your cancellation date by monitoring your bank or credit card statements for 2 to 3 billing cycles following cancellation. If an unexpected charge appears, dispute it immediately with your bank and simultaneously demand a refund from the app store or Apollo. The longer you wait to report an unauthorised charge, the harder it becomes to recover the money.
Mistake 5: deleting the app without cancelling the subscription
Uninstalling Apollo from your phone does not cancel your subscription. The billing relationship exists between you and the app store, independent of whether the app is installed. You must formally cancel the subscription through the app store (or Apollo directly) even if you've deleted the app. Many users discover they've been charged for a deleted app only after reviewing their bank statements months later.
Checklist for cancelling Apollo safely
Use this checklist to ensure you've completed every step and protected your legal position.
| Action | Completed? | Date |
|---|---|---|
| Determine where you purchased Apollo (App Store, Google Play, or direct) | Yes / No | |
| Note your subscription renewal date and monthly/annual billing amount | Yes / No | |
| Submit cancellation request through the correct platform (not within Apollo app) | Yes / No | |
| Screenshot or save the cancellation confirmation page | Yes / No | |
| Save the cancellation email received from Apple, Google Play, or Apollo | Yes / No | |
| Monitor your bank account for unwanted charges over the next 2 billing cycles | Yes / No |
Apollo's address for formal complaints and notices
If you need to send a formal written notice of cancellation, service failure complaint, or dispute to Apollo, use the address and contact details below. Verify these details on Apollo's official website before sending, as corporate addresses may change. If you cannot locate Apollo's registered address, the app store (Apple or Google) has recorded Apollo's corporate registration details and can provide this information upon request.
For South Africa-specific complaints or if you cannot locate Apollo's direct address, lodge your complaint directly with the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za or call their contact line. The CGSO will investigate and compel Apollo to respond to your complaint within 30 days. Yafee recommends using the CGSO as your first escalation point because CGSO complaints are free and do not require you to pursue legal action.
Conclusion: taking control of your Apollo subscription
Cancelling Apollo is your right under South African consumer law, and neither the app store nor Apollo can impose unreasonable barriers or penalties to prevent you from exercising that right. The Consumer Protection Act, 2008, grants you a 14-day unconditional cancellation window, plus the right to refunds and remedies if Apollo fails to deliver the promised service. Whether you're cancelling through Apple App Store, Google Play, or directly with Apollo, follow the procedural steps outlined above, document every interaction, and escalate to the CGSO if disputes arise.
Your decision to cancel reflects your priorities and budget-and it deserves the same clarity and protection the law provides. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by understanding their rights and following a structured approach. Do not accept automatic refusals from app stores or Apollo; the CGSO stands ready to intervene on your behalf at no cost. If you need further assistance navigating your cancellation or believe Apollo has breached your consumer rights, Yafee's contract law specialists are available to clarify your position and next steps.