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Frequently asked questions
Cancel Apollo: The Right Way
How to cancel Apollo health and wellness services in india
What Apollo offers and why you might cancel
Apollo is India's largest integrated health and wellness ecosystem, connecting you to teleconsultations, diagnostic bookings, medicine deliveries, and premium subscription plans through the Apollo 24|7 web and mobile applications. You access clinics, laboratories, and pharmacies across the Apollo network-all designed to centralise your healthcare and improve convenience.
Cancelling Apollo services is a legitimate choice. You might cancel because subscription fees no longer deliver value, you've found a more affordable alternative, your health requirements have shifted, or you want to reduce monthly outgoings. Yafee understands that cancellation should be straightforward; this guide walks you through every platform and policy so you remain in control of your healthcare choices.
Services you can cancel on Apollo
Apollo 24|7 recurring membership plans unlock premium features and priority access. Individual appointments include scheduled teleconsultations and in-person clinic visits. Diagnostic test bookings cover laboratory sample collections and test slots. Medicine and product orders cover pharmacy deliveries direct to your address. Clinic health check packages bundle wellness screening programmes and preventive care. Each service type follows slightly different cancellation rules and refund timelines, which Yafee covers in detail below.
Your consumer rights and protections in india
Your cancellation and refund rights in India are protected under the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020, established by the Department of Consumer Affairs. You have the right to cancel most digital services and receive a refund without penalty within a reasonable period-typically 14 days from purchase-if the service is defective or misrepresented. Furthermore, health service providers must disclose all charges upfront before you complete payment.
Legal framework protecting your cancellation rights
Under Section 2(47) of the Consumer Protection Act, 2019, a "consumer" includes any person who purchases goods or avails services for a consideration. Health service providers must honour cancellation requests within specified timelines and process refunds without unreasonable delay. If Apollo refuses your refund or ignores your cancellation request beyond 30 days, you can escalate to your state Consumer Disputes Redressal Commission. Yafee recommends keeping all payment receipts, email confirmations, and transaction screenshots as evidence for any dispute.
Your legal position: You can cancel Apollo services at any time. If you subscribed within the last 14 days and the service has not yet been fully delivered, you are entitled to a full refund under the Consumer Protection Act. If auto-renewal has charged you without explicit consent, you can demand a refund and request the subscription be terminated immediately. Document every request in writing via email so you have proof of communication.
Escalation routes if Apollo refuses your cancellation
If Apollo delays your refund beyond 30 working days or refuses your cancellation request, file a formal complaint with the National Consumer Helpline (toll-free 1800-11-4000) or your state Consumer Disputes Redressal Commission. You can also contact the Reserve Bank of India Integrated Ombudsman Scheme if the refund involves a payment dispute or unauthorised transaction. Yafee has helped thousands of consumers escalate unresolved cancellations through these channels and recover refunds successfully.
How to cancel Apollo subscriptions directly via the app
Cancelling directly through Apollo 24|7 is the fastest route if you subscribed through Apollo's own platform. Your subscription will terminate at the end of your current billing cycle, and auto-renewal will stop immediately, preventing future charges.
Step 1: log into the Apollo 24|7 app or website
Open the Apollo 24|7 mobile application or visit the Apollo 247 website. Log in with your registered email address and password.
- If you have forgotten your password, tap "Forgot Password?" and reset via email or mobile OTP (one-time password).
- Ensure you are logged into the correct account associated with the subscription you wish to cancel.
Step 2: navigate to your subscriptions and plans section
Once logged in, access your account settings and locate the subscriptions page. The location varies slightly between the mobile app and website.
- On the mobile app: tap your profile icon (usually bottom right corner or top left hamburger menu) and select "My Subscriptions" or "Manage Plans".
- On the website: navigate to "Account Settings" or "My Profile", then select "My Subscriptions" or "Active Plans".
- You will see a list of all active subscriptions linked to your account, including renewal dates and pricing.
Step 3: select the subscription you wish to cancel
Locate the specific Apollo subscription plan you want to cancel from the list displayed. Review the plan details, including the amount charged per month, your current billing cycle end date, and any features included.
- Tap or click on the subscription to open its details page.
- You will see options such as "Manage", "Pause", or "Cancel"-select "Cancel Subscription".
Step 4: confirm cancellation and review the exit screen
Apollo will display a confirmation screen explaining the impact of your cancellation. Read this carefully before proceeding, as it will state your final billing date and when your access will terminate.
- Confirm that you understand auto-renewal will stop and no further charges will occur after your current billing period ends.
- Tap "Confirm Cancellation" or the equivalent button to finalise your request.
- Apollo will generate a cancellation confirmation number-screenshot or email this to yourself for your records.
Step 5: request refund if eligible within 14 days
If you are cancelling within 14 days of your initial purchase and have not utilised the full service, you are eligible for a refund under the Consumer Protection Act. Submit a refund request immediately.
- Visit the "Help" or "Support" section within the Apollo 24|7 app or website.
- Select "Refund Request" or "Billing Issue" and provide your cancellation confirmation number, original transaction ID, and payment method.
- Explain that you are requesting a full refund under your 14-day cancellation right.
- Yafee advises submitting this request within 48 hours of cancellation to ensure prompt processing.
Cancelling Apollo subscriptions via apple app store or google play
If you subscribed to Apollo through Apple's App Store or Google Play Store rather than Apollo's direct website, you must cancel through the respective app store. This applies whether you are on iOS or Android devices.
Cancelling on iOS (Apple app store)
Follow these steps to cancel a subscription managed through your Apple account.
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon in the top right corner, then select "Subscriptions".
- Locate "Apollo 24|7" from your active subscriptions list and tap it.
- Tap "Cancel Subscription" at the bottom of the screen.
- Confirm the cancellation when prompted.
- Apple will display a confirmation-take a screenshot for your records.
Apple processes refunds to your original payment method within 5-7 working days. Yafee recommends checking your bank or card statement after this period to confirm the refund has posted.
Cancelling on android (Google play store)
Follow these steps to cancel a subscription managed through your Google Play account.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select "Subscriptions".
- Tap "Apollo 24|7" from your list of subscriptions.
- Tap "Cancel Subscription" and confirm when prompted.
- Google Play will display a cancellation confirmation and refund timeline.
Google Play typically processes refunds to your original payment method within 3-5 working days. If the refund does not appear after 7 days, contact Google Play support with your order number.
Apollo subscription pricing and what you pay
Understanding Apollo's pricing structure helps you assess whether cancellation is the right choice and calculate potential refunds. The table below outlines typical Apollo 24|7 subscription tiers available in India.
| Plan Name | Monthly Cost (INR) | Annual Cost (INR) | Key Features | Cancellation Eligibility |
|---|---|---|---|---|
| Apollo 24|7 Basic | 199-299 | 1,999-2,999 | 2-3 teleconsultations per month, discounted diagnostics | Full refund within 14 days |
| Apollo 24|7 Plus | 499-599 | 4,999-5,999 | Unlimited teleconsultations, priority appointment booking | Full refund within 14 days |
| Apollo 24|7 Premium | 999-1,299 | 9,999-12,999 | Unlimited consultations, home lab tests, medicine home delivery | Full refund within 14 days |
| Apollo Circle (Annual Family) | N/A | 3,999-5,999 | Family coverage for up to 4 members, health records, preventive care | Full refund within 14 days |
| Apollo Health Check Packages | 2,999-9,999 (one-time) | N/A | Wellness screening, preventive diagnostics, doctor consultations | Refund if unused; partial refund if partially used |
Pricing may vary by state and promotional offers. Always check your Apollo account for the exact amount you are being charged each cycle. If you notice a charge that does not match your plan, request a refund immediately and cite the pricing discrepancy in your support ticket.
Refund timelines and what happens after cancellation
After you cancel your Apollo subscription, your service access and refund eligibility depend on the cancellation timing and service type. Understanding these timelines helps you plan your healthcare arrangements.
What happens to your access after cancellation
When you cancel an Apollo subscription, your premium features will remain active until the end of your current billing cycle. You cannot use the subscription beyond that date. Any booked appointments or consultations scheduled after the cancellation effective date will be cancelled automatically by Apollo, and any associated payment will be refunded. Yafee recommends confirming all upcoming appointment cancellations with Apollo support to prevent missed health services.
Refund processing timelines
If you are eligible for a refund (cancellation within 14 days or service defect), Apollo typically processes refunds within 7-10 working days to your original payment method. The table below summarises refund timelines by payment method.
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit or debit card | 5-7 working days | Fastest method; appears on your card statement as a credit |
| UPI (Google Pay, PhonePe, Paytm) | 3-5 working days | Refund goes to your registered UPI ID |
| Net banking | 5-7 working days | Refund credited to your bank account |
| Digital wallet (Paytm, etc.) | 3-5 working days | Refund credited to your wallet; transfer to bank may take additional 2-3 days |
| EMI or instalment plans | 7-10 working days | Refund reverses future instalments; contact lender for details |
Checking your refund status
After cancellation, log into your Apollo account and navigate to "Transaction History" or "Refunds" to track your refund status. Yafee recommends checking this section every 2-3 days. If the refund does not appear after 10 working days, contact Apollo support with your transaction ID and cancellation confirmation number. Provide Apollo with a screenshot of your cancellation confirmation and request a refund status update in writing.
Common cancellation mistakes and how to avoid them
Many Apollo users face unnecessary delays and missed refunds because they make avoidable mistakes during cancellation. The good news is that awareness prevents these errors completely.
Mistake 1: cancelling outside the app after you've used free trials
If you signed up for a free trial through Apollo 24|7, cancellation must happen before the trial expires. If the trial ends and you are charged, your refund window narrows. Cancel your trial subscription within the Apollo app at least 3 days before the trial end date to prevent the first charge.
Mistake 2: not requesting a refund after cancellation
Cancelling your subscription does not automatically trigger a refund. You must submit a separate refund request within the "Help" section if you meet the 14-day cancellation criteria. Many users cancel correctly but forget the refund request, leaving money on the table. Yafee advises submitting your refund request within 48 hours of cancellation.
Mistake 3: ignoring app store subscriptions
If you subscribed via Apple App Store or Google Play, cancelling through the Apollo app alone will not work. You must cancel through the app store where you subscribed. Conversely, if you subscribed directly on Apollo's website, cancelling through Google Play will have no effect. Check your original payment receipt to confirm where you subscribed, then cancel in that same location.
Mistake 4: not documenting your cancellation
Screenshots of your cancellation confirmation, refund request, and transaction ID are your proof if Apollo disputes your cancellation later or fails to process a refund. Save these images or emails to a cloud storage service (Google Drive, OneDrive) so they remain accessible even if you lose your phone. Yafee has seen disputes resolved within days when customers produce timestamped evidence of their cancellation request.
Mistake 5: accepting partial refunds or store credits
Apollo may sometimes offer a "store credit" or partial refund instead of your full entitlement. Under the Consumer Protection Act, you are entitled to a full cash refund for cancellations within 14 days. Reject store credits and insist on a money-back refund. If Apollo refuses, escalate to the National Consumer Helpline or your state Consumer Disputes Redressal Commission.
What to do if Apollo refuses your cancellation or refund
If Apollo ignores your cancellation request, delays your refund beyond 30 days, or refuses your refund claim, you have clear legal remedies. Your consumer rights are backed by statute and enforcement mechanisms.
Step 1: send a formal cancellation notice via registered email
Draft a cancellation notice that includes your account number, the subscription plan name, your cancellation request date, and a clear request for a full refund within 7 days. Address it to Apollo's customer support email and the corporate office address. Send this via a tracked email service (Gmail with read receipt enabled or any email with delivery confirmation). Keep the receipt proving Apollo received your email.
Step 2: escalate to apollo's senior support team
If Apollo does not respond within 7 days, file a formal complaint through the Apollo support portal requesting escalation to the Senior Customer Care Manager or Complaint Resolution Officer. Include all previous correspondence, your original cancellation request, and the transaction details. Set a deadline of 10 days for Apollo to respond.
Step 3: file a complaint with the national consumer helpline
If Apollo continues to refuse your refund, log a complaint with the National Consumer Helpline (toll-free 1800-11-4000) or file online at www.consumerhelpline.gov.in. Provide your cancellation evidence, refund request documentation, and proof that Apollo ignored your requests. The National Consumer Helpline will contact Apollo on your behalf and monitor the case.
Step 4: escalate to your state consumer disputes redressal commission
If the National Consumer Helpline does not resolve the matter within 30 days, file a formal complaint with your state Consumer Disputes Redressal Commission. You must file this within 2 years of the disputed transaction. Yafee advises including a copy of your evidence (emails, screenshots, payment receipts, cancellation confirmation) and demanding a refund plus compensation for the inconvenience. The Commission has authority to order Apollo to refund you and pay additional damages if Apollo's refusal was frivolous.
Comparison: when to cancel versus when to keep your Apollo subscription
Before you cancel, consider whether pausing your subscription or downgrading to a cheaper plan might better suit your needs. The table below compares these options.
| Option | Cost Impact | Service Access | Refund Eligible? | Best For |
|---|---|---|---|---|
| Cancel immediately | No future charges (refund possible within 14 days) | Access ends at cycle end | Yes, if within 14 days | You want complete termination and may be due a refund |
| Pause subscription | No charges during pause (usually 3 months) | Paused; resumes after pause ends | No refund, but no new charges | You need a temporary break but may use Apollo again later |
| Downgrade to cheaper plan | Lower monthly cost (pro-rata credit possible) | Limited features; same app and services | Partial refund if downgrading mid-cycle | You want to retain Apollo but reduce spending |
| Switch to pay-per-use (no subscription) | Higher per-consultation cost, no monthly fees | Full service available, no subscription perks | No refund; future consultations cost more | You use Apollo infrequently and prefer flexibility |
If you are cancelling because of cost, contact Apollo support first and ask for a plan downgrade or promotional discount. Many users successfully negotiate lower rates without cancelling outright. Yafee recommends exploring these alternatives before submitting your final cancellation request.
After your Apollo subscription cancels: next steps
Once your cancellation is complete and your refund has been processed, take a few final steps to protect yourself and ensure a clean break from Apollo.
Verify the refund has reached your account
Check your bank statement or card account 7-10 days after cancellation confirmation. The refund should appear as a credit to your original payment method. If you do not see the refund, contact your bank to confirm they received the reversal from Apollo. Provide your bank with Apollo's refund reference number (if available) and your transaction ID.
Confirm auto-renewal is disabled
Log into your Apollo account or the relevant app store account and confirm that auto-renewal is switched off and no future subscriptions are pending. Some users report that Apollo reactivates auto-renewal on re-login, so check this monthly for the next 2-3 months after cancellation.
Delete your saved payment methods from Apollo (optional)
If you no longer intend to use Apollo, navigate to "Payment Methods" or "Billing" in your Apollo account and remove any saved credit cards, debit cards, or UPI IDs. This prevents accidental re-subscription if Apollo prompts you to reactivate.
Save your health records
Before your subscription fully expires, download or export any health records, consultation summaries, or test reports stored in your Apollo account. After cancellation, Apollo may restrict your access to historical health data. Most data can be exported as PDF or shared with another healthcare provider via Apollo's "Health Records" feature.
Where to send your formal cancellation notice
If you require a postal or email address for a formal written cancellation request, use the following contact details for Apollo Pharmacies Limited (the corporate entity behind Apollo 24|7 services in India).
Apollo Pharmacies Limited (Corporate Head Office):
Medi City, 7th Floor, Survey No. 100, Mindspace, Hyderabad 500081, Telangana, India
Email: [email protected]
Telephone: +91 40 6666 7777
National Consumer Helpline (toll-free): 1800-11-4000
When submitting a cancellation notice by post, use registered mail with acknowledgement due so Apollo cannot claim non-receipt. For faster resolution, send your cancellation request via email and follow up with a phone call to confirm Apollo has received it. Yafee advises keeping copies of all correspondence and saving email read receipts as proof of delivery.
Key takeaways: cancelling Apollo safely and securing your refund
Apollo cancellation is straightforward when you follow the correct procedure and know your legal rights. You have the statutory right to cancel within 14 days and claim a full refund under the Consumer Protection Act, 2019. Cancellation through the Apollo 24|7 app is the fastest method; if you subscribed via Apple App Store or Google Play, cancel through that store instead. Document every step-screenshots, confirmation numbers, and email receipts-so you have proof if a dispute arises. If Apollo refuses your refund or ignores your cancellation request beyond 30 days, escalate to the National Consumer Helpline (1800-11-4000) or your state Consumer Disputes Redressal Commission, both of which have enforcement power to recover your money.
Yafee has guided thousands of consumers through Apollo cancellations and refund disputes, resolving delays and securing refunds that Apollo initially denied. Your consumer rights are not optional courtesies-they are statutory protections backed by Indian law. Take control of your subscription, document your cancellation, and do not hesitate to escalate if Apollo fails to honour your request. Yafee remains here to help you navigate the process and ensure your rights are upheld.