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Frequently asked questions
Cancel The Entertainer: Step-by-Step Guide
How to cancel The Entertainer membership and claim your refund in singapore
Understanding The Entertainer and when cancellation makes sense
The Entertainer is a digital membership platform offering curated discount deals, buy-one-get-one offers, and exclusive dining and activity experiences across Singapore. You pay an annual fee (typically SGD 85 for a standard Singapore membership) and redeem offers throughout the year via the mobile app or website at participating merchants. Many members discover that the offers do not align with their lifestyle, or they realise the membership does not suit their entertainment habits. If you fall into this category, Yafee is here to guide you through a clear, legally-grounded cancellation process.
The 30-day refund window explained
The Entertainer permits refunds within 30 days of purchase, provided you have not redeemed any offers and the membership remains entirely unused. This cooling-off period is your primary opportunity to recover your payment in full. Act promptly if you wish to claim a refund, as this window closes once 30 days have elapsed or the moment you redeem a single offer, whichever comes first.
What happens after the 30-day window
If you purchased your membership more than 30 days ago, or if you or any authorised user has redeemed at least one offer, The Entertainer will not refund your payment. Your membership remains active until the validity date specified on your plan (typically 30 December 2026). In this scenario, you cannot recover your subscription cost. Understanding this boundary upfront prevents unnecessary frustration and wasted effort in pursuing a refund you are not entitled to claim.
Your consumer rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act is the principal statutory framework protecting your rights when you purchase goods or services from businesses, including digital memberships.
Your legal position under the consumer protection (Fair trading) act
You have the statutory right to cancel and receive a refund for goods or services that are faulty, misrepresented, or not supplied as promised. However, The Entertainer's own contractual terms set a narrower 30-day refund window conditional on non-redemption. This policy is more restrictive than a standard cooling-off period but is legally binding if you agreed to these terms at the point of purchase. You cannot override The Entertainer's terms unless you can demonstrate misrepresentation or a breach of the Consumer Protection (Fair Trading) Act itself. Yafee recommends documenting all communication with The Entertainer before escalating your complaint, as this evidence becomes critical if you need to involve a regulator.
Escalation routes if The Entertainer refuses your claim
If The Entertainer refuses a refund you believe you are entitled to, or if you discover the service was misrepresented at point of sale, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations investigate unfair trading practices and can direct The Entertainer to comply with consumer law. Consequently, preserve all email exchanges, screenshots of the offer terms, and proof of purchase before you escalate.
Refunds via apple app store or google play
If you purchased your membership through the Apple App Store or Google Play, you are also protected by those platforms' independent refund policies. Apple App Store typically permits refunds within 14 days, whilst Google Play allows 15 days. In this case, you have two potential refund windows: The Entertainer's 30-day internal policy and the platform's own policy. Whichever window is more generous in your favour should be your target. Yafee advises contacting the app platform first if The Entertainer declines your request, as the platform may override The Entertainer's decision and issue a refund directly to your original payment method.
The Entertainer pricing and current membership plans
Before you cancel, review the exact pricing tier you purchased and what you are entitled to recover under the refund policy.
Membership plan costs and validity
| Plan name | Annual price (SGD) | Validity period | Coverage and features |
|---|---|---|---|
| The Entertainer Singapore 2026 | S$85.00 | Until 30 Dec 2026 | Singapore-only membership; standard offer access; standard redemption limits |
| The Entertainer GCC Singapore 2026 | S$275.00 | Until 30 Dec 2026 | GCC-wide access (Singapore plus GCC countries); expanded offer portfolio; premium redemption limits |
| The Entertainer Singapore 2026 (pre-purchase special) | S$80.00 | Until 30 Dec 2026 | Singapore-only membership; standard offer access; limited-time promotional rate |
| The Entertainer Regional Plus (multi-region) | S$180.00 | Until 30 Dec 2026 | Extended multi-region access; premium offer curation; higher redemption allowances |
Identify your plan from the table above. Note the annual price you paid and confirm the validity date on your account. This information becomes essential when you submit your cancellation request and claim a refund, as it proves the amount you are entitled to recover.
How to cancel The Entertainer step by step
The cancellation procedure depends on whether you purchased directly from The Entertainer or via a third-party app store platform.
Step 1: verify your eligibility for a refund
Before you initiate cancellation, confirm that you meet The Entertainer's refund criteria. Check the date you purchased your membership and verify whether any offers have been redeemed. Open your account dashboard or review your email receipt to confirm the purchase date. If more than 30 days have passed or any offer has been redeemed, you are not eligible for a refund under The Entertainer's standard policy. Nevertheless, you may still cancel your membership to prevent auto-renewal, though no refund will be issued.
Step 2: gather your account and purchase information
Collect the following details before you contact The Entertainer:
- Your registered email address on The Entertainer account
- Your membership or account ID (visible in the app under Account Settings or in your purchase receipt)
- The original purchase date (from your confirmation email or credit card statement)
- The amount paid (in SGD)
- The plan name or membership tier you purchased
- A record of any offers you have or have not redeemed
Having this information ready accelerates the cancellation process and reduces back-and-forth communication.
Step 3: contact The Entertainer customer support
Reach out to The Entertainer via their official support channels. Use the in-app support feature, visit the official website and submit a help request, or email their Singapore customer support team directly. Yafee recommends sending your cancellation request by email to create a dated paper trail. In your message, state clearly that you wish to cancel your membership and claim a refund within the 30-day window (if applicable). Include your membership ID, purchase date, and the reason for cancellation. Request written confirmation of your cancellation and the expected refund timeline.
Step 4: follow up and track your refund
Allow The Entertainer 3 to 5 business days to respond to your cancellation request. If you do not receive a response within this timeframe, follow up with a second email referencing your original request and membership ID. Once The Entertainer approves your cancellation, note the refund approval date and expected processing time (typically 5 to 10 business days for direct refunds). Monitor your bank account or payment method to confirm the refund has been credited. If the refund does not appear after 14 days, contact your bank or payment provider and provide them with The Entertainer's refund confirmation email.
Step 5: cancel through apple app store or google play (if applicable)
If you purchased via the Apple App Store or Google Play, you must also cancel the subscription through that platform to prevent auto-renewal charges:
- Apple App Store: Open the App Store app, navigate to your account, select Subscriptions, find The Entertainer, and tap "Cancel Subscription". Request a refund by selecting "Report a Problem" and explaining that the service did not meet your expectations.
- Google Play: Open Google Play, go to your account, select Subscriptions, find The Entertainer, tap "Cancel Subscription", and provide a reason. You can separately request a refund through your purchase history within 15 days of purchase.
Cancelling through the app platform independently prevents future charges and gives you a second refund avenue if The Entertainer declines your internal request.
Common mistakes to avoid when cancelling
Many members inadvertently forfeit their refund eligibility or delay the process unnecessarily. Being aware of these pitfalls protects your rights and accelerates your cancellation.
Redeeming a single offer before requesting a refund
This is the most costly mistake. The moment you redeem any offer-even a single item-you become ineligible for a refund under The Entertainer's policy. Do not test the app or browse offers before deciding to cancel. If you are unsure whether the membership suits you, cancel first and then reapply later if you change your mind.
Waiting beyond the 30-day window
The 30-day refund period is absolute. On day 31, your refund eligibility expires permanently, even if you have not redeemed a single offer. Mark your purchase date on your calendar and initiate cancellation well within this window. Yafee advises requesting cancellation by day 25 to 27 to allow processing time before the deadline.
Failing to document communication
Screenshotted emails, dated messages, and account records become critical evidence if a dispute arises. Do not rely on verbal assurances or chat-based support conversations that disappear. Always request written confirmation from The Entertainer via email before you proceed.
Not checking app store policies in parallel
If you purchased via Apple or Google, forgetting to cancel through those platforms wastes your two-window advantage. Pursue both channels simultaneously-The Entertainer's internal refund and the app store's own refund policy. Whichever approves first gives you your money back faster.
Attempting to cancel via the wrong contact method
Do not assume that social media messages or customer service chat will create a binding cancellation record. Use only official email addresses and the in-app help function. Verify the support email address on The Entertainer's official website before sending any request, as phishing attempts sometimes use similar-looking email addresses.
What happens after your cancellation is approved
Once The Entertainer confirms your cancellation and refund, several actions occur automatically, and you must monitor the process to ensure full completion.
Your membership access and redemption eligibility
Upon cancellation approval, your account is typically deactivated within 24 to 48 hours. You can no longer redeem any offers through the app or website. If you had pending offers or bookings, these are cancelled automatically. Your account data remains accessible for 30 days to allow you to retrieve any transaction history or records you require, after which your data is archived in accordance with Singapore's Personal Data Protection Act.
Refund processing and receipt confirmation
The Entertainer initiates your refund to your original payment method. If you paid via credit card, the refund typically appears within 5 to 10 business days; if via direct bank transfer or digital wallet, processing may be faster (1 to 3 business days). You will receive a confirmation email containing a refund reference number and expected credit date. Retain this email for your records. Your bank or payment provider may label the transaction as a reversal or credit from The Entertainer.
Future auto-renewal prevention
Cancelling your membership prevents The Entertainer from renewing your subscription automatically when your validity date expires (30 December 2026). You are no longer enrolled in any auto-renewal programme. However, if you purchased via Apple App Store or Google Play and did not cancel through those platforms, auto-renewal may still attempt to occur on those systems. Ensure you cancel through both channels to prevent duplicate charges.
If The Entertainer refuses your refund
Occasionally, The Entertainer may claim you are ineligible for a refund based on their interpretation of their terms or alleged offer redemption. If you believe this is incorrect or that The Entertainer has misrepresented the service, escalate your complaint formally.
Escalation to the consumers association of singapore
The Consumers Association of Singapore (CASE) is an independent statutory body that investigates complaints of unfair trading practices. Submit your complaint to CASE via their online portal or by visiting their office. Provide The Entertainer's refusal email, your purchase proof, and a clear explanation of why you believe The Entertainer has breached consumer protection law. CASE will contact The Entertainer and attempt to resolve the dispute. This process is free and carries significant weight with traders who wish to maintain their reputation.
Escalation to the competition and consumer commission of singapore
If CASE does not resolve your complaint, or if you suspect The Entertainer engaged in misleading advertising or unfair contract terms, you can escalate to the Competition and Consumer Commission of Singapore (CCCS). The CCCS enforces the Consumer Protection (Fair Trading) Act and has the authority to investigate systemic breaches and issue enforcement orders. Document all communication and provide CCCS with a detailed chronology of events.
Chargeback through your bank or payment provider
As a final avenue, you can request a chargeback through your credit card issuer or bank if The Entertainer refuses an eligible refund. Explain that the trader failed to honour their refund policy. Your bank will initiate a dispute investigation and may reverse the charge within 30 to 90 days. This action should be pursued only after you have exhausted The Entertainer's own refund process and the regulatory escalation routes above, as it may close your account with The Entertainer permanently.
Checklist for cancelling The Entertainer
Use this checklist to ensure you complete every step of your cancellation correctly and preserve your right to a refund.
| Action | Deadline | Evidence to keep |
|---|---|---|
| Verify purchase date and refund eligibility | Before initiating cancellation | Purchase receipt, account dashboard screenshot |
| Confirm no offers have been redeemed | Before initiating cancellation | Screenshot of redemption history (showing zero redeemed offers) |
| Collect account ID, email, and payment details | Within 30 days of purchase | Confirmation email, membership ID from app |
| Send cancellation email to The Entertainer support | Within 30 days of purchase | Dated email with read receipt or delivery confirmation |
| Follow up if no response within 5 business days | Day 5 after initial request | Second email with reference to original request |
| Cancel via Apple App Store or Google Play (if applicable) | Within 14-15 days of purchase | Screenshot confirmation of cancellation; refund request receipt |
Why yafee helps members cancel successfully
Cancelling a digital membership can feel intimidating, particularly when refund policies are unclear or traders delay responses. Yafee has helped thousands of consumers cancel subscriptions and reclaim refunds by providing legally-grounded guidance, tracking deadlines, and escalating complaints when traders refuse to comply. Our contract-law specialists have reviewed The Entertainer's terms and confirmed that their 30-day refund policy is enforceable but can be challenged if you can demonstrate misrepresentation or unfair contract terms. Whether you are within the refund window or seeking to prevent future auto-renewal charges, Yafee ensures you understand your legal rights and take action before critical deadlines pass. By following the steps outlined above and maintaining clear documentation, you maximise your chances of a successful cancellation and full refund recovery.
Contact information for The Entertainer in singapore
If you need to contact The Entertainer directly to initiate your cancellation, use the following channels:
Support channels and response times
Email support (recommended for cancellation requests): Send your cancellation request to the official customer support email address listed on The Entertainer's website or within the mobile app. Include your membership ID and purchase date. Allow 3 to 5 business days for a response.
In-app support: Open The Entertainer app, navigate to Account Settings or Help, and select "Contact Support". Describe your cancellation request and include your membership ID. Responses typically arrive within 2 to 3 business days.
Website help portal: Visit The Entertainer's official website and locate the "Contact Us" or "Help & Support" section. Submit a help request with your account details and cancellation reason.
Singapore office (mailing address for formal complaints): The Entertainer's Singapore presence handles subscription administration. If informal support channels do not resolve your issue within 7 days, send a formal written cancellation notice via registered mail to this address, including your membership ID, purchase proof, and a clear statement that you are exercising your consumer right to cancel and claim a refund within the cooling-off period. This creates a legally-documented record of your cancellation request.
Furthermore, if The Entertainer fails to respond to your cancellation request or refuses an eligible refund, Yafee recommends escalating to CASE or CCCS as outlined above. Consequently, your chances of success increase substantially once you have exhausted direct communication and are prepared to involve regulatory authorities. Yafee has assisted thousands of consumers in similar situations; acting within the 30-day window and maintaining email documentation of every interaction positions you to recover your full refund.