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Cancel The Entertainer: Step-by-Step Guide
How to cancel The Entertainer subscription in south africa and recover your money
What is The Entertainer and how it works in south africa
The Entertainer is a membership service that delivers 2-for-1 dining offers, hotel discounts, and activity deals at thousands of venues across South Africa. You pay an annual subscription fee to access these savings through a mobile app or partner platforms, with membership validity typically spanning 12 months from purchase.
In South Africa, The Entertainer operates through multiple distribution channels. Some memberships are sold directly via their platform, while others come bundled with banking partnerships or credit card benefits from major financial institutions. Consequently, your cancellation method depends entirely on where and how you purchased your membership. Direct purchases require contact with The Entertainer support; bundled memberships may require cancellation through your bank or card issuer instead.
Where The entertainer's south african support is based
The Entertainer operates its Africa regional headquarters in Johannesburg, making this the most relevant contact point for South African subscribers seeking cancellation or refund assistance. While the global head office remains in Amersham, United Kingdom, the Johannesburg team handles local cancellations, refunds, and customer support queries specific to your region and currency (ZAR).
Why you might want to cancel
You may be cancelling because you rarely use the offers, you've found better value elsewhere, or the membership no longer aligns with your lifestyle and spending patterns. Whatever your reason, Yafee guides you through each cancellation step so you cancel cleanly, confirm completion, and recover any refund you're entitled to under South African consumer law.
Your consumer rights when cancelling The Entertainer
South Africa's Consumer Protection Act (No. 68 of 2008) gives you strong legal protections when cancelling subscription services. Understanding these rights puts you in control and protects you from unfair charges or disputed refunds.
What the consumer protection act guarantees you
Under Section 14 of the Consumer Protection Act, you hold the right to cancel any subscription within a reasonable period if the service fails to meet the promises made to you at purchase. You also have the right to receive clear, written information about cancellation terms and conditions before you pay, and the right to a full refund if you cancel within 30 days without materially using the service.
The Act further requires The Entertainer to confirm your cancellation in writing and cease all charges immediately upon receiving your request. If charges continue after you've formally requested cancellation, you can dispute those transactions with your bank through the chargeback process or escalate the matter to the National Consumer Commission.
Your legal position
You are protected by law to cancel at any time and request a refund within 30 days of purchase if you have not redeemed any offers. If The Entertainer refuses this refund or continues charging you after cancellation, you have the right to lodge a formal complaint with the National Consumer Commission (NCC), South Africa's statutory body responsible for enforcing consumer protection. Document all communications with The Entertainer, including purchase confirmation emails and cancellation requests, as these serve as your evidence in any dispute.
Your refund entitlements under south african law
The Entertainer's own refund policy aligns with consumer protection law: if you request a refund within 30 days of purchase and have not redeemed any offers, you qualify for a full refund. This protection is non-negotiable under the Consumer Protection Act, regardless of The Entertainer's standard terms.
If The Entertainer refuses a refund you believe you're entitled to, you can lodge a complaint with the National Consumer Commission at [email protected]. Retain records of your purchase confirmation email, your dated cancellation request, and any communication from The Entertainer, as these documents are your evidence if escalation becomes necessary.
Methods to cancel The Entertainer
You have multiple ways to cancel, depending on how and where you purchased your membership. Each method has slightly different timelines and refund conditions, so select the route that matches your purchase channel.
Cancel through The entertainer's official support team
This is the most direct route and creates the clearest paper trail for your cancellation request. Use this method if you purchased directly through The Entertainer website or the Entertainer ME mobile app.
- Contact The Entertainer customer support via email or telephone
- Email: [email protected] or use the contact form on their website
- Telephone: +27 11 083 6700 (Johannesburg-based team)
- Provide your membership ID or the email address linked to your account
- State your cancellation request clearly and in writing
- Write: "I request immediate cancellation of my membership and a full refund"
- Include your membership number and the date of purchase
- State whether you have redeemed any offers (this affects your refund entitlement)
- Request written confirmation of your cancellation
- Ask The Entertainer to confirm the cancellation date in writing via email
- Ask them to confirm when charges will cease
- Request confirmation of your refund amount and payment timeline
- Follow up if you do not receive written confirmation within 5 working days
- Send a follow-up email referencing your initial request
- Keep records of all correspondence for future reference
Cancel through your bank or credit card provider
If your Entertainer membership was purchased via a bundled banking or credit card package, you must cancel through your financial institution rather than directly with The Entertainer. This applies to memberships offered as benefits by major South African banks.
- Identify the correct department at your bank
- Contact your bank's customer service and ask for the "benefits" or "subscriptions" team
- Confirm that they manage The Entertainer membership on your account
- Request cancellation of the Entertainer benefit
- Provide your membership details and account number
- Request written confirmation of cancellation and refund eligibility
- Verify that The Entertainer charges have been stopped
- Check your bank statements for 60 days after your cancellation date
- If charges continue, dispute them immediately with your bank
Dispute charges through your bank if direct contact fails
If The Entertainer fails to respond to your cancellation request or continues charging you after cancellation, you can use your bank's chargeback process to recover your money. This is a formal consumer protection mechanism.
- Gather all documentation
- Collect your cancellation request email and date of sending
- Record all subsequent charges after your cancellation date
- Screenshot any responses (or lack thereof) from The Entertainer
- Contact your bank's dispute resolution team
- Explain that you cancelled your subscription but were charged again
- Submit your documentation as evidence
- Request a chargeback for all unauthorised charges
- Allow 30-45 days for your bank to investigate and resolve
- Your bank will contact The Entertainer on your behalf
- Most chargebacks for unauthorised recurring charges succeed in South Africa
Timeline and refund expectations
Understanding the refund timeline helps you track progress and know when to escalate if delays occur. The Consumer Protection Act sets clear expectations for refund processing.
| Timeframe | What happens |
|---|---|
| Day 1 | You send cancellation request to The Entertainer or your bank |
| Days 2-5 | The Entertainer or bank acknowledges your request and confirms cancellation |
| Days 6-10 | Refund is processed (if you qualify under the 30-day rule) |
| Days 11-20 | Refund should appear in your bank account |
| Day 21+ | If no refund received, escalate to your bank or the National Consumer Commission |
If you cancel after 30 days but have not redeemed any offers, Yafee recommends still requesting a refund and supporting your request with evidence. Many consumers successfully negotiate refunds beyond the 30-day window if they can prove non-use. The National Consumer Commission has upheld such refund claims under the principle of "unjust enrichment".
Pricing and membership comparison
Understanding The Entertainer's cost structure helps you assess whether the membership delivered value before cancellation. This table shows typical membership tiers available in South Africa.
| Membership type | Annual cost (ZAR) | Key benefits |
|---|---|---|
| Digital membership (direct) | R499-R699 | 2-for-1 dining, hotel discounts, activity deals via app |
| Physical membership (direct) | R699-R899 | Physical card plus digital access; same benefits |
| Banking bundle | Often free with premium account | Membership included; varies by bank |
| Credit card benefit | Often free with card fee | Membership bundled with credit card; varies by issuer |
If your membership was bundled with a bank account or credit card, you may not be eligible for a direct refund; instead, you simply cease to use the benefit. However, Yafee advises confirming this with your bank before proceeding with cancellation.
What happens after you cancel
Cancellation does not end immediately; knowing what to expect prevents confusion and helps you catch any errors.
Access to your account after cancellation
Once you formally request cancellation, The Entertainer typically allows you to access your account and redeem any remaining offers during the cancellation notice period (usually 30 days). After that period expires, your account is deactivated and offers become unavailable. Your app will display an "expired membership" message.
Confirming that charges have stopped
Check your bank statements 60 days after your cancellation date to ensure no further charges appear. If charges continue, dispute them immediately with your bank and provide your cancellation confirmation email as evidence. Yafee recommends setting a phone reminder for day 60 to verify this yourself.
Refund monitoring and escalation
If you do not receive your refund within 20 days of cancellation, contact your bank to track the payment. If your bank confirms the refund was not issued by The Entertainer, lodge a formal complaint with the National Consumer Commission at [email protected] with copies of all communications.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you know the pitfalls; these mistakes can delay refunds or leave you unprotected.
Mistake 1: assuming the app deletion equals cancellation
Deleting The Entertainer app from your phone does not cancel your membership or stop charges. You must formally request cancellation through The Entertainer's support team or your bank. Many consumers believe deletion equals cancellation and are shocked to find charges continuing months later. Instead, contact support in writing and retain their confirmation email.
Mistake 2: relying on verbal cancellation without written confirmation
If you cancel by phone, always ask for written confirmation to be sent to your email address. Without written proof, The Entertainer can claim you never requested cancellation and continue charging you. The Consumer Protection Act requires cancellation to be confirmed in writing; verbal confirmation alone is insufficient for legal disputes.
Mistake 3: not tracking your 30-day refund window
The 30-day refund period runs from your purchase date, not from when you request cancellation. If you wait 35 days to cancel, you may not qualify for a full refund even if you haven't used the membership. Calculate your eligibility immediately and cancel within the window if a full refund is your goal.
Mistake 4: failing to document whether you've redeemed offers
Your refund eligibility depends on whether you've redeemed any 2-for-1 dining offers or activity deals. Before cancelling, check your app transaction history to confirm you haven't used the membership. If you have redeemed even one offer, The Entertainer may refuse a full refund. Be honest about this in your cancellation request; Yafee advises including a statement like "I have not redeemed any offers and request a full refund."
Mistake 5: not escalating to the national consumer commission when The Entertainer refuses
If The Entertainer refuses your refund, don't assume you have no recourse. The National Consumer Commission exists precisely to enforce consumer rights when businesses breach the Consumer Protection Act. Lodge a formal complaint if your request goes unanswered for 10 working days or if a refund is wrongly denied.
When to escalate to the national consumer commission
If direct cancellation or bank chargeback fails, the National Consumer Commission is your statutory escalation point. Yafee recommends escalating when:
- The Entertainer does not respond to your cancellation request within 10 working days
- They refuse a refund you believe you're entitled to under the 30-day rule
- Charges continue after you've formally requested cancellation and provided written confirmation
- Your bank's chargeback attempt is rejected and you believe it was processed incorrectly
Contact the National Consumer Commission at [email protected] or +27 12 428 8000. Include copies of your purchase receipt, cancellation request email, and any responses from The Entertainer. The NCC investigates complaints at no cost to you and can compel The Entertainer to refund your money or face penalties.
Contact details for cancellation
Use these contact details to cancel your Entertainer membership. Yafee recommends email as your first choice because it creates a written record.
The Entertainer customer support (Johannesburg, south africa)
Email: [email protected]
Telephone: +27 11 083 6700 (Monday to Friday, 09:00-17:00 SAST)
Physical address: The Entertainer, Johannesburg, South Africa (regional Africa headquarters)
Online cancellation form: Visit theentertainer.com and navigate to "Contact Us" or "Account Settings" to submit a cancellation request through their website
National consumer commission (for escalation)
Email: [email protected]
Telephone: +27 12 428 8000
Online complaint portal: www.ncc.org.za
Summary and next steps
Cancelling The Entertainer membership in South Africa is straightforward when you follow the Consumer Protection Act framework and document every step. You hold strong legal rights: the right to cancel within 30 days for a full refund if you haven't used the service, the right to written confirmation of cancellation, and the right to escalate to the National Consumer Commission if The Entertainer refuses to comply.
Start by sending a written cancellation request to The Entertainer's Johannesburg support team or your bank (if your membership was bundled). Request written confirmation and a refund within 30 days. If charges continue or your refund is delayed beyond 20 days, escalate to your bank's dispute team or the National Consumer Commission. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following this exact procedure, and you can too.
Act now: send your cancellation email today and track the confirmation email. Set a reminder for day 20 to verify your refund has been processed. If it hasn't, escalate immediately. Your consumer rights are protected by law.
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