Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Sublaunch, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Sublaunch in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Sublaunch
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Sublaunch subscription with zero hassle
1
Fill in the form
Give us your details and those of your Sublaunch subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Sublaunch. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Sublaunch refuses your cancellation.
Frequently asked questions
Cancel Sublaunch: The Right Way
How to cancel your Sublaunch membership in singapore: your legal rights and step-by-step guide
What is Sublaunch and why cancellation matters
Sublaunch is a creator-led subscription platform that enables fitness coaches, sports analysts, business educators, and content creators to sell exclusive memberships, courses, and digital products directly to their audience. You likely subscribed to one of these offerings-such as Lucrative MMA, StatsKing VIP, or BoomRoom VIP-and are now charged on a recurring basis, typically monthly. Cancellation becomes necessary when the content no longer aligns with your needs, the recurring cost does not justify the value you receive, or you simply wish to stop automatic billing. Yafee understands that subscription fatigue is genuine, and this guide walks you through your cancellation rights and the precise steps you must take under Singapore consumer law.
Who uses Sublaunch and typical membership structures
Sublaunch serves niche communities across fitness, sports analysis, business education, and digital product sales. Members pay for access to training materials, live sessions, exclusive community forums, or specialised insights. The platform operates through individual creator dashboards, meaning each membership offering may have slightly different cancellation procedures. Understanding which creator's membership you joined-and their specific billing terms-is your first step toward effective cancellation.
Why timing and documentation matter for your cancellation
Cancellation timing affects your legal entitlements and refund eligibility. If you joined within the last 5 working days, you may qualify for a cooling-off refund under Singapore law, regardless of what the creator's terms state. Yafee recommends documenting your membership date, billing records, and service terms screenshots before you initiate cancellation. This evidence protects you if disputes arise and strengthens any complaint you lodge with the Consumer Association of Singapore (CASE).
Your consumer rights and the cooling-off period in singapore
Singapore's Consumer Protection (Fair Trading) Act provides you with specific legal protections when you enter into distance contracts-contracts made online or by remote means, which includes all Sublaunch memberships.
The 5 working day cooling-off period explained
The Consumer Protection (Fair Trading) Act grants you the right to cancel a distance contract within 5 working days of the contract date or receipt of goods or services, whichever is later. This cooling-off period applies to most online subscriptions unless specific exemptions (such as digital content already delivered) apply. If you purchased your Sublaunch membership within the last 5 working days, you are entitled to a full refund. This statutory right supersedes any conflicting terms in the creator's membership agreement. You do not need to provide a reason for cancellation during this window; your legal position is absolute.
What to do if Sublaunch or its creators breach fair trading standards
If the creator or Sublaunch platform misrepresents the service, charges you without clear prior consent, fails to deliver promised content, or uses misleading billing practices, you have grounds to dispute the charge under the Consumer Protection (Fair Trading) Act. Unfair contract terms-such as unilateral price increases without notice or non-cancellation clauses-are not enforceable against you. The Consumer Association of Singapore (CASE) can mediate disputes and escalate complaints if the company refuses to respond fairly. Yafee advises keeping written records of all correspondence and screenshots of the service terms and billing records as evidence for potential escalation.
Your legal position: what you can claim
You can claim a full refund if you cancel within 5 working days of purchase. Beyond that period, your right to a refund depends on whether the service was delivered as promised. If the creator has failed to provide the service or breached a material term, you can request a refund or credit regardless of when you joined. If you have been charged without consent or through misleading practices, you can dispute the charge with your payment provider (your bank or credit card issuer) and file a complaint with CASE. You also have the right to unilateral cancellation at any time if the creator's conduct is unfair or unlawful.
Methods to cancel your Sublaunch membership
Sublaunch memberships operate through individual creator platforms, so your cancellation route depends on which membership you hold and where you manage billing.
Self-service cancellation via the membership dashboard
Most Sublaunch memberships allow you to cancel directly through your account portal. This is the fastest and most transparent route. Log into your membership account, navigate to your subscription or billing settings (usually labelled "My Subscription", "Billing", or "Account Settings"), locate your active membership, and select "Cancel Membership" or "Unsubscribe". You will typically receive an instant confirmation email showing your cancellation date and the date your access ends. Take a screenshot of this confirmation for your records.
Contacting the creator directly via email or support portal
If self-service cancellation is unavailable or fails, contact the creator or group administrator directly. Most Sublaunch creators are contractually required to respond to support requests within 24 hours. Send a clear, dated email stating your membership name, account email, and request to cancel effective immediately. Request written confirmation of cancellation and refund eligibility. This method is especially important if you believe you qualify for a cooling-off refund or if the creator has breached their service agreement.
Disputing the charge via your payment provider
If the creator does not respond to cancellation requests within 5 working days, or if you believe you have been charged without consent, contact your bank or credit card provider directly. Request a chargeback or payment dispute for the Sublaunch charge. Provide your payment provider with copies of your cancellation request emails, the membership terms, and any evidence that the service was not delivered as promised. Your bank can reverse the charge and investigate the merchant on your behalf-this is a powerful fallback if the creator refuses to cooperate.
Step-by-step procedure to cancel your membership
Follow these precise steps to ensure your cancellation is processed correctly and documented for any future disputes.
Step 1: gather your membership and billing details
- Log into your Sublaunch membership account and locate your subscription or billing page.
- Record your membership name (e.g., "Lucrative MMA", "StatsKing VIP", "BoomRoom VIP").
- Note your account email address and the billing email on file.
- Screenshot your current subscription status, billing cycle dates, and any renewal charges scheduled.
- Record the creator's name or organization name responsible for your membership.
Step 2: check your cancellation eligibility and cooling-off status
- Count the working days since you purchased or first received the membership service.
- If fewer than 5 working days have passed, you qualify for a statutory cooling-off refund-no reason required.
- If more than 5 working days have passed, check the creator's terms for a refund or money-back guarantee period.
- If the creator has failed to deliver promised content or breached service terms, document the specific failures with screenshots and dates.
Step 3: attempt self-service cancellation
- Log into your membership account and navigate to Subscription, Billing, or Account Settings.
- Look for a "Cancel Subscription", "Unsubscribe", or "End Membership" button.
- Click the cancellation option and follow the on-screen prompts.
- You may see a retention offer or request for feedback-provide feedback only if it helps your case (e.g., citing poor value).
- On the final confirmation screen, take a screenshot showing the cancellation date and access end date.
- Check your email within 15 minutes for a cancellation confirmation email. Screenshot this email as well.
Step 4: contact the creator if self-service fails
- If no cancellation button is visible or the process does not complete, compose a formal cancellation email.
- Address the creator by name or use "Support" if you cannot identify a specific contact.
- State the subject line: "Cancellation Request - [Your Name] - [Membership Name]".
- Include your full name, account email, membership name, and the date you request cancellation to be effective.
- Cite your legal right to cancel under the Consumer Protection (Fair Trading) Act if you are within 5 working days, or reference the creator's stated refund period.
- Request written confirmation of cancellation, your access end date, and refund eligibility in return.
- Send this email to the creator's support address and request a delivery receipt and read receipt.
Step 5: follow up if no response within 5 working days
- If the creator does not respond to your cancellation email within 5 working days, escalate your case.
- Send a second email marked "FINAL NOTICE" reiterating your cancellation request and citing the Consumer Protection (Fair Trading) Act.
- State that if you do not receive written confirmation within 2 working days, you will initiate a payment dispute with your bank.
- Contact your bank or credit card provider and request a chargeback or payment dispute for the Sublaunch charge.
- Provide your bank with copies of your cancellation emails, screenshots of the service terms, and evidence that the creator did not respond to reasonable cancellation requests.
Step 6: file a complaint with CASE if disputes arise
- If your cancellation is refused or your refund is not processed, file a formal complaint with the Consumer Association of Singapore (CASE).
- Visit the CASE website (case.org.sg) and use their online dispute resolution form.
- Attach all documentation: your cancellation emails, the creator's response (or evidence of non-response), billing records, and screenshots of service failures.
- CASE will mediate between you and the creator and can recommend refunds or other remedies.
- If CASE mediation fails, CASE can escalate your complaint to the Consumers Association or advise you on small claims court options.
Refund timelines and what to expect after cancellation
Your refund eligibility and timeline depend on when you cancel and the creator's terms. Here is what Yafee recommends you monitor:
Within the 5 working day cooling-off period
If you cancel within 5 working days of purchase, the creator must refund you in full. Under the Consumer Protection (Fair Trading) Act, this refund must be processed within 14 calendar days of your cancellation request. Check your bank account and email for the refund confirmation. If the refund does not appear after 14 days, contact your bank and the creator again-the law is clear that this timeline is mandatory.
After the cooling-off period: creator refund policies
If you cancel after 5 working days, your refund depends entirely on the creator's stated terms or whether they have breached their obligations. Some creators offer a 30-day money-back guarantee; others do not offer refunds on partially-used content. Check the membership terms you received at purchase. If the creator promised a refund period and has not delivered it, or if they breached the service, you can still claim a refund by filing a dispute with your bank or a complaint with CASE.
What happens to your access after cancellation
Your access to the membership (course materials, forums, live sessions) typically ends on the date specified in your cancellation confirmation. Some creators grant access through the end of the current billing cycle even after cancellation. Yafee advises downloading or screenshotting any materials you wish to keep before your cancellation effective date. If the creator blocks your access immediately after cancellation and this contradicts their stated terms, document this as evidence of breach and include it in any refund dispute.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct steps, and you are in control throughout the process. However, several avoidable errors can delay your cancellation or jeopardise your refund claim.
Mistake 1: assuming the cancellation is complete without written confirmation
Many creators do not send automatic confirmation emails if you cancel via their dashboard. Screenshot every confirmation screen during self-service cancellation and request written confirmation if you cancel by email. Without documented proof of your cancellation request, the creator can dispute whether you actually asked to cancel, and your bank will have difficulty processing a chargeback. Yafee always recommends treating written confirmation as non-negotiable.
Mistake 2: missing the 5 working day cooling-off deadline
The Consumer Protection (Fair Trading) Act cooling-off period is 5 working days, not 5 calendar days. If you purchased on a Friday, the cooling-off period runs through the following Friday (excluding weekends and public holidays). Missing this deadline by even one day removes your automatic refund right. Calculate your deadline immediately upon purchase and cancel well before that date if you wish to rely on the cooling-off refund.
Mistake 3: paying via unprotected methods without disputing charges
If you paid for your Sublaunch membership using a bank transfer or cryptocurrency, you have fewer dispute options than credit card or PayPal users. If the creator refuses to cancel or refund you, a chargeback through your bank may not be possible. For future subscriptions, use a credit card or payment service (PayPal, Stripe) that offers buyer protection. If you have already paid via bank transfer, escalate immediately to CASE or your bank's fraud team.
Mistake 4: not documenting the creator's terms at the point of purchase
Creators sometimes change their cancellation policies or dispute their prior terms. Screenshot the membership agreement, refund policy, and billing terms at the moment you join. If the creator later claims they do not offer refunds but promised one at purchase, your screenshot proves they did. This documentation is critical evidence if you file a complaint with CASE or initiate a chargeback dispute.
Pricing and membership structure overview
Sublaunch memberships vary widely in price and structure depending on the creator. Here is a typical comparison of common Sublaunch offerings to help you assess value and refund priority:
| Membership | Typical cost | Billing cycle | Content type | Refund policy (creator-dependent) |
|---|---|---|---|---|
| Lucrative MMA | SGD 49-99 | Monthly | Training videos, technique guides | 5-30 day money-back guarantee |
| StatsKing VIP | SGD 39-79 | Monthly | Sports analytics, predictive insights | Creator-specific (check terms) |
| BoomRoom VIP | SGD 59-129 | Monthly | Business courses, community access | Creator-specific (check terms) |
| General creator offerings | SGD 29-199 | Monthly or annual | Mixed (courses, forums, live sessions) | Statutory 5-day cooling-off only |
Note: Refund policies vary by creator and are not enforced by Sublaunch itself. Your statutory right under the Consumer Protection (Fair Trading) Act always applies regardless of the creator's stated policy.
When to keep your membership and when to cancel
Before you commit to cancellation, consider whether the membership still provides value or whether your situation has changed.
Reasons to keep your membership
Retain your membership if the content continues to meet your needs, the cost represents good value relative to alternatives, or you are within the first few days and want to sample the full service. If you are only dissatisfied with one or two aspects but the overall value remains solid, contact the creator to request specific improvements before cancelling. Some creators offer pause options instead of full cancellation-ask whether your membership can be suspended for a month or two rather than permanently cancelled.
Reasons to cancel immediately
Cancel if the content is poor or missing entirely, the creator has breached their service promise, you no longer use the platform, or the recurring charge is unsustainable. Do not wait for things to improve if the creator is unresponsive or dismissive of complaints. If you are within the 5 working day cooling-off period, cancellation is risk-free and refund-backed by law. Cancel now rather than paying for another full month you do not intend to use.
Escalation and dispute resolution for problematic cancellations
If the creator refuses to cancel your membership or disputes your refund claim, follow this escalation hierarchy.
Step 1: formal written demand
Send a final demand letter via email to the creator, clearly stating your cancellation date, the amount you are claiming, and your legal basis (cooling-off period, breach of contract, or misleading practices). Give them 7 calendar days to respond. State that if they do not respond, you will initiate a chargeback and file a complaint with CASE. Keep a copy of this letter.
Step 2: chargeback via your payment provider
If the creator does not respond or refuses your claim, contact your bank or credit card issuer. Provide them with your cancellation emails, the creator's refusal to refund, and copies of the service terms. Your bank can initiate a chargeback, which reverses the charge and forces the merchant (creator) to prove the service was legitimately delivered. Chargebacks typically succeed if the merchant cannot respond or if the merchant's own terms contradict their refusal.
Step 3: complaint to CASE
File a formal complaint with the Consumer Association of Singapore (CASE) via case.org.sg. CASE will send your complaint to the creator and request their response. If the creator fails to respond or if CASE determines the creator breached fair trading standards, CASE can recommend a refund and warn the creator of further enforcement action. CASE mediation is free and carries significant weight.
Step 4: small claims or arbitration
If the amount in dispute is under SGD 10,000, you can file a claim in the District Court for breach of contract, misleading conduct, or unjust enrichment. This step is rare but available if other methods fail. Yafee recommends consulting a local consumer law attorney before proceeding to court, as the creator is based in Russia and enforcement may be complex.
Contact details for Sublaunch and dispute escalation
Sublaunch operates as a platform, not a direct merchant. The company behind Sublaunch is Metastudio LLC, registered at Kazan, Tatarstan, Russia. Sublaunch does not maintain a Singapore office, customer support line, or local dispute resolution process. This means your cancellation must be handled directly with the individual creator (fitness coach, sports analyst, course provider) through their membership dashboard or support email, or via payment dispute with your bank and CASE if the creator does not cooperate.
Where to escalate complaints
If the creator refuses to engage or you need external enforcement, escalate to the Consumer Association of Singapore (CASE):
- CASE website: case.org.sg
- CASE phone: 6100 0315
- CASE postal address: 170 Ghim Moh Road, Singapore 279621
- Complaint method: Online dispute form at case.org.sg or by phone
For payment disputes, contact your bank directly with copies of your cancellation request and the creator's non-response.
Final checklist: have you completed all cancellation steps?
Use this checklist to verify you have taken every necessary step to ensure your cancellation is processed and documented:
| Task | Completed? | Evidence required |
|---|---|---|
| Gather membership details (name, email, billing date) | ☐ | Screenshot of account settings |
| Calculate 5 working day deadline (if cooling-off claim) | ☐ | Written note of purchase date + deadline |
| Attempt self-service cancellation | ☐ | Screenshot of confirmation screen + confirmation email |
| Email creator if self-service fails (include legal reference) | ☐ | Dated email sent with read receipt |
| Document creator's non-response or refusal (5 working days elapsed) | ☐ | Email timestamps, lack of response screenshot |
| Initiate chargeback with bank if no response | ☐ | Bank dispute form reference number |
| File complaint with CASE if chargeback fails | ☐ | CASE complaint reference number |
Summary and next steps
Cancelling your Sublaunch membership is a straightforward process when you understand your consumer rights and follow the correct escalation steps. Your legal position is strong: the Consumer Protection (Fair Trading) Act guarantees you a 5 working day cooling-off refund, and CASE exists to enforce your rights if the creator breaches fair trading standards or fails to respond to reasonable requests.
Begin by attempting self-service cancellation through your membership dashboard. If that fails, send a clear, dated cancellation email to the creator referencing your cooling-off or contractual right. If the creator does not respond within 5 working days, initiate a chargeback with your bank and file a complaint with CASE simultaneously. Yafee has helped thousands of consumers cancel unwarranted subscriptions and recover refunds by documenting every step and knowing their legal entitlements. Follow this guide, keep your evidence, and you will retain control of your account and your money.