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Cancel Digital Launchpad: Step-by-Step Guide
How to cancel Digital Launchpad in singapore: complete legal guide 2026
What Digital Launchpad is and why cancellation matters
Digital Launchpad is a subscription-based learning platform that teaches entrepreneurs and small business owners how to build, launch, and monetise digital products. The service combines structured video courses, one-on-one mentor support, gamification features (including achievement levels and reward systems), and access through both mobile applications and web browsers.
The platform attracts both beginners and established business owners who seek hands-on guidance through product creation. If you've signed up and discovered the program no longer fits your goals, timeline, or budget, you have clear legal rights to cancel under Singapore consumer protection law. Yafee has helped thousands of consumers navigate subscription cancellations with precision and confidence, and this guide equips you with the same legal clarity and step-by-step procedures.
Who uses Digital Launchpad and typical use cases
The platform serves entrepreneurs at all experience levels. Some users join to launch their first digital product; others seek to expand existing product lines. If you've realised the course material doesn't align with your niche, the mentor availability doesn't match your schedule, or you've found alternative resources, cancelling quickly protects your budget and prevents unwanted recurring charges.
Pricing structure in singapore dollars
Digital Launchpad charges in USD, though your bank or payment processor will convert to SGD at the point of transaction. The actual SGD amount you pay depends on the current exchange rate and your payment method's handling fees.
| Plan type | Cost (USD) | Approximate SGD | Billing cycle | Access |
|---|---|---|---|---|
| Monthly subscription | USD 37.00 | SGD 50-52 | Monthly renewal | Full platform |
| Annual subscription | Contact vendor | Variable | Annual renewal | Full platform |
Exchange rates fluctuate daily. Always check your bank statement or credit card bill for the exact SGD amount charged, as this figure is essential if you later dispute a charge or request a refund through Yafee's dispute resolution process.
Your consumer rights under singapore law
Legal framework: the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act is the primary statute governing digital product subscriptions, including online learning platforms. This legislation applies regardless of whether you purchased through the Digital Launchpad website, the Apple App Store, or Google Play Store. In accordance with this Act, you hold explicit rights to fair contract terms, transparent pricing disclosure, and delivery of services as described.
Under the Fair Trading Act, Digital Launchpad cannot hide cancellation procedures, impose unreasonable cancellation fees, or fail to process cancellations within a reasonable timeframe. The company must display all subscription terms-including renewal dates, pricing, and cancellation methods-clearly before you complete payment. If the service is not delivered as promised, you retain the right to request a refund or escalate to the Consumer Association of Singapore (CASE).
Your legal position on cancellation and refunds
Your legal position: You have the unconditional right to cancel your subscription. The Consumer Protection (Fair Trading) Act guarantees that no contract term can prevent you from terminating a recurring digital service. Furthermore, Singapore's distance selling regulations give you a statutory cooling-off period if you purchased the subscription without visiting a physical location. Nevertheless, Digital Launchpad's published policy limits refunds to 72 hours from the payment date. If the company refuses cancellation or wrongfully charges you after cancellation, you may escalate to CASE, which investigates complaints and can compel the service provider to comply with consumer law.
The 72-hour refund window explained
Digital Launchpad permits refunds only for initial payments made within the preceding 72 hours. This window begins when your payment is processed by your payment provider, not when you first log into the platform. The 72-hour policy applies uniformly across all purchase channels: iOS, Android, and web.
After 72 hours, the company does not offer automatic refunds under its standard policy. However, this does not remove your consumer protections. If you can demonstrate that the service was not delivered as described-for example, courses were incomplete, mentor support was unavailable, or the platform was inaccessible-you retain the right to dispute the charge through your bank or credit card company, or to file a complaint with CASE. Yafee specialises in helping consumers identify grounds for refunds beyond standard timeframes.
How to cancel Digital Launchpad via iOS (Apple app store)
Step 1: access your apple ID subscription settings
If you subscribed through an iPhone or iPad, Apple processes your subscription and cancellation. Open the Settings app and navigate to your Apple ID profile to manage your Digital Launchpad subscription.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the very top of the screen to access your Apple ID profile.
- On older iOS versions (iOS 12 and earlier), select "iTunes & App Store" instead.
- Tap "Subscriptions" from the menu options.
- Locate "Digital Launchpad" in your active subscriptions list.
- Tap on "Digital Launchpad" to open its subscription details.
Step 2: submit your cancellation request
Once you open the Digital Launchpad subscription details, you will see the cancellation option. Tap it to halt your recurring charge immediately.
- Tap "Cancel Subscription" at the bottom of the subscription details screen.
- A confirmation message will appear asking you to confirm the cancellation.
- Select your reason for cancellation from the dropdown menu (optional but helpful for the company to receive feedback).
- Tap "Confirm" to finalise the cancellation.
Step 3: verify cancellation confirmation
Apple will display a final confirmation screen showing your subscription has ended. Your current billing period will continue until its natural end date; no charges will renew after that date. Save a screenshot of this confirmation for your records.
How to cancel Digital Launchpad via android (Google play store)
Step 1: open google play store and access subscriptions
If you subscribed via the Android app, Google Play manages your subscription. Use the Google Play Store app to cancel your recurring charge.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper-right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all active subscriptions.
- Find and tap "Digital Launchpad" in the subscriptions list.
Step 2: cancel your subscription
Once you locate Digital Launchpad, Google Play displays the cancellation option. Select it to stop all future charges.
- Tap "Cancel subscription" on the Digital Launchpad subscription page.
- Review the cancellation summary, which shows your final billing date.
- Confirm your cancellation by tapping "Yes, cancel" when prompted.
- Google Play will confirm that your subscription has been cancelled.
Step 3: retain your cancellation record
Screenshot the cancellation confirmation page for your records. Your subscription will remain active until the end of your current billing period, after which no further charges will occur.
How to cancel Digital Launchpad via the web platform
Step 1: log into your account and access settings
If you subscribed directly through the Digital Launchpad website, log into your account and navigate to the account settings or billing section to cancel your subscription.
- Visit the Digital Launchpad website and log in with your email address and password.
- Click on your profile icon or account menu, typically located in the upper-right corner of the page.
- Select "Account Settings," "Billing," or "Subscriptions" from the menu options.
- Locate your active subscription and click on it to view subscription details.
Step 2: initiate cancellation through the billing interface
The subscription details page will display your billing information and a cancellation button. Click it to halt your recurring charge.
- Click "Cancel Subscription" or "End Subscription" on the subscription details page.
- A confirmation dialog will appear explaining the consequences of cancellation.
- Confirm your cancellation by clicking the final confirmation button.
- Digital Launchpad will display a confirmation message and send a confirmation email to your registered email address.
Step 3: save your cancellation confirmation
Digital Launchpad will send a confirmation email within minutes of your cancellation request. Save this email and screenshot the confirmation page for your records. Your account will remain accessible until the end of your current billing cycle, but no renewal charges will occur after that date.
Refunds and what to do if Digital Launchpad refuses to cancel
Refunds within 72 hours of purchase
Digital Launchpad's refund policy permits full refunds for initial payments made within the preceding 72 hours from the payment date. Consequently, if you cancelling within this window and request a refund through the platform's support contact, the company should process your refund within 5 to 10 business days. However, if you cancel through Apple or Google Play after 72 hours, the refund is subject to those platforms' policies, not Digital Launchpad's policy.
Refunds beyond 72 hours: your escalation options
If Digital Launchpad refuses to refund you after 72 hours and you believe the service was not delivered as described, you have multiple escalation routes. First, contact Digital Launchpad's support team directly with a written request (email is preferable as it creates a record) explaining why you believe a refund is justified. Reference the Consumer Protection (Fair Trading) Act and describe how the service failed to meet its description.
If Digital Launchpad does not respond or refuses your refund claim, escalate to your bank or credit card company to dispute the charge. Provide your cancellation confirmation and supporting evidence that the service was not as advertised. Most banks will investigate disputed charges within 30 days. If the bank's investigation is unsuccessful, you may lodge a complaint with the Consumer Association of Singapore (CASE), which investigates service complaints and can compel companies to comply with consumer law. Yafee maintains detailed contact information for CASE and assists consumers in filing formal complaints.
Charges continuing after cancellation
If you cancelled your subscription but Digital Launchpad (or Apple or Google) continues to charge you, this is a breach of consumer law. Contact the company's support team immediately with a copy of your cancellation confirmation. If charges persist, escalate to your payment provider to dispute the unauthorised charges. Yafee advises all consumers to monitor their bank and credit card statements for at least two billing cycles after cancelling to ensure no further charges occur.
Common mistakes to avoid when cancelling
Cancelling your subscription is straightforward when you follow the correct procedure, and the vast majority of cancellations process without issue. Nevertheless, several common errors can delay or complicate your cancellation, so awareness prevents frustration.
Mistake 1: confusing account deletion with subscription cancellation
Deleting your Digital Launchpad account does not automatically cancel your subscription. The two actions are separate. You must cancel your subscription through the method you used to purchase it (iOS, Android, or web billing) before deleting your account. If you delete your account first, you may lose access to your cancellation confirmation, making it harder to dispute any charges that continue.
Mistake 2: cancelling within the app instead of through your payment provider
If you subscribed via Apple App Store or Google Play, you must cancel through those platforms, not through the Digital Launchpad app itself. Requesting cancellation within the app may generate a support ticket, but it does not stop your recurring charge. Apple and Google control the subscription billing, so you must cancel through their platforms to halt the charge.
Mistake 3: assuming cancellation is immediate
Cancellation stops future charges, but your current billing period continues. If your subscription renews on the 15th of each month and you cancel on the 10th, you will retain access until the 15th, after which no further charges occur. Plan your cancellation with this in mind.
Mistake 4: failing to save your cancellation confirmation
Always screenshot or save the cancellation confirmation page and email. If a dispute arises later, this proof is essential. Without it, Digital Launchpad or your payment provider may assume the subscription is still active.
What to do after you cancel Digital Launchpad
Monitor your bank and credit card statements
After cancelling, check your bank or credit card statement for the next two billing cycles to ensure no further charges appear. If Digital Launchpad attempts to charge you after your cancellation date, contact your bank immediately to dispute the charge and report the company for violating consumer law.
Retain your account access during the grace period
Your Digital Launchpad account will remain accessible until the end of your current billing period. You can download any course materials, notes, or resources during this time. After the billing period ends, your access may be revoked, so retrieve any materials you wish to keep before that date.
Request a final invoice and refund documentation
Contact Digital Launchpad's support team and request a final invoice showing your cancellation date and any refunds processed. This documentation is valuable if you need to dispute a charge later or file a complaint with CASE. Yafee recommends retaining all subscription documentation for at least 12 months after cancellation.
Leave feedback and report your experience
If you cancel due to unmet expectations, poor customer service, or service failures, consider leaving a review on independent platforms or reporting the issue to CASE. Your feedback helps other consumers make informed decisions and creates a record if a pattern of unfair practices emerges.
Comparison: cancellation methods and timelines
The method you use to cancel determines the timeline and refund eligibility. The following table compares each cancellation route side by side.
| Cancellation method | Processing time | Refund eligibility | Confirmation delivery | Recommended for |
|---|---|---|---|---|
| Apple App Store | Immediate | Apple's policy (72 hours or App Store refund window) | Instant on-screen + email | iPhone or iPad subscribers |
| Google Play Store | Immediate | Google's policy (48 hours or Play Store refund window) | Instant on-screen + email | Android subscribers |
| Digital Launchpad website | Immediate | 72 hours from payment date | Instant on-screen + email | Direct web subscribers |
| Email to support | 2-5 business days | Subject to company review | Email confirmation | Subscribers seeking dispute resolution |
| CASE complaint | 30-60 days | Determined by CASE investigation | CASE correspondence | Unresolved disputes or refusal to cancel |
Contact information for Digital Launchpad and support
Digital Launchpad support channels
If you encounter difficulties cancelling or wish to discuss your subscription before cancelling, contact Digital Launchpad directly. The company's support contact address is registered with the Accounting and Corporate Regulatory Authority (ACRA) under the entity Launchpad Digital Pte. Ltd. However, the company does not publicly list a dedicated cancellation address on its website.
To contact Digital Launchpad, send a written email to the support address listed in your subscription confirmation email or invoice. Include your account email, subscription plan, and reason for contacting. Yafee recommends sending all cancellation requests via email to create a permanent record.
Escalation: consumer association of singapore (CASE)
If Digital Launchpad fails to process your cancellation, refuses a refund you believe is justified, or continues charging you after cancellation, lodge a formal complaint with CASE. CASE is Singapore's primary consumer protection authority and investigates breaches of the Consumer Protection (Fair Trading) Act.
You may file a complaint online at the CASE website, by phone, or in person at their office in Singapore. Provide copies of your cancellation confirmation, bank statements showing unauthorised charges (if applicable), and your correspondence with Digital Launchpad. CASE typically investigates within 30 to 60 days and will attempt to resolve the dispute. If the company refuses to comply, CASE may escalate the matter to Singapore's Ministry of Trade and Industry (MTI) for enforcement action.
Your bank's chargeback process
If Digital Launchpad charges you after your cancellation date, contact your bank or credit card company immediately to dispute the charge. Provide your cancellation confirmation and explain that the company charged you after you cancelled. Your bank will investigate within 30 days. Most banks will reverse unauthorised charges within 1 to 2 billing cycles. This process is separate from CASE but often faster for single or isolated charges.
Summary and next steps
Cancelling Digital Launchpad in Singapore is a straightforward process when you follow the correct method for your subscription type. If you subscribed via Apple, cancel through the App Store. If you subscribed via Android, cancel through Google Play. If you subscribed directly, cancel through the Digital Launchpad website. In all cases, cancellation is immediate, and your current billing period continues; no future charges occur after that period ends.
Your consumer rights under the Consumer Protection (Fair Trading) Act guarantee that no contract term can prevent you from cancelling a recurring subscription. If the company refuses to cancel, charges you after cancellation, or denies a refund you believe is justified, escalate to your bank, CASE, or both. Yafee has helped thousands of consumers cancel subscriptions successfully and resolve disputes with service providers. By following this guide, you protect your budget and assert your legal rights with confidence.
Remember to save all cancellation confirmations, monitor your statements for two billing cycles, and retain documentation for 12 months. If you face resistance or require further guidance, Yafee and CASE are available to support you through every step of the cancellation and dispute process.
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