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Frequently asked questions
Cancel Substack: The Right Way
How to cancel Substack and stop paying for newsletters you do not read
Why you might want to cancel your Substack subscription
Substack is a publishing platform that allows writers to build newsletters and charge readers for premium access. You subscribe to individual publications directly, and your payments renew automatically each month or year until you take action to cancel. If you have signed up for paid newsletters through Substack but no longer find them valuable, cancelling is straightforward once you understand your options.
Many readers in Singapore discover they are paying for newsletters they no longer read, or they want to consolidate their subscriptions to reduce monthly spending. Whatever your reason, you have the legal right to cancel quickly and without unnecessary friction. Yafee has helped thousands of consumers navigate subscription cancellation, and we are here to guide you through every step of the Substack cancellation process.
Common reasons to cancel
You should consider cancelling your Substack subscription if you no longer engage with the newsletter, prefer free alternatives, or need to reduce your discretionary spending. You might also cancel if a publication goes dormant (inactive for more than one month for monthly plans, or six months for yearly plans) and you want to reclaim your money.
The critical point: auto-renewal means you will keep paying until you actively cancel. Your subscription will not expire on its own.
Substack's track record with cancellations
Substack has a solid reputation for honouring cancellations once you submit them. The platform does not hide the cancellation button or force you through multiple verification steps. Your main challenge will be identifying which platform you used to subscribe-web browser, iOS app, or Android app-since each has its own cancellation process. Yafee guides you through this distinction so you cancel from the correct location.
Substack pricing in singapore and how much you might be paying
Substack subscription costs vary significantly depending on which publications you subscribe to and your billing frequency.
| Publication or plan type | Price (SGD) | Billing period | Platform |
|---|---|---|---|
| ByteByteGo (monthly) | S$19.98 | Monthly | iOS in-app |
| Ettingermentum (monthly) | S$8.98 | Monthly | iOS in-app |
| Medias+ (monthly) | S$9.99 | Monthly | Web and mobile |
| Substack Pro annual | S$180 (approx.) | Yearly | Web |
| Average paid newsletter | S$5 to S$20 | Monthly | Web or app |
| Multiple subscriptions (5-10) | S$50 to S$150 | Monthly combined | Mixed platforms |
Your actual charges depend entirely on which specific publications you have subscribed to. Most paid newsletters on Substack cost between S$5 and S$20 per month. If you have been subscribed for six months or more and forgotten about them, that could total over S$100 in charges you did not anticipate. Yafee recommends reviewing your subscription list immediately if you have not checked it in the past three months.
Your consumer rights when cancelling Substack in singapore
Singapore's Consumer Protection (Fair Trading) Act provides you with legal protections when you purchase subscriptions online.
What the consumer protection (Fair trading) act means for you
Under Singapore consumer law, you are entitled to cancel online purchases if the trader has not clearly disclosed auto-renewal terms. If Substack or a publication owner did not make it obvious that your subscription would auto-renew, or if they failed to obtain your explicit consent to be charged, you may have grounds to dispute the charges.
The Consumer Protection (Fair Trading) Act also requires traders to provide you with a simple mechanism to cancel. If Substack makes cancellation deliberately difficult or obscure, this violates fair trading standards.
Furthermore, if you cancelled your subscription but were charged again, the Consumer Protection (Fair Trading) Act entitles you to request a refund from Substack or escalate your complaint to the Consumers Association of Singapore (CASE).
Your legal position on Substack cancellation
You have the right to:
- Cancel your subscription at any time after the initial billing period, in accordance with the terms of service you agreed to.
- Request a refund if you cancelled but were charged after the cancellation date.
- Dispute charges if auto-renewal terms were not clearly displayed before you subscribed.
- Escalate your complaint to CASE (Consumers Association of Singapore) if Substack refuses to process your cancellation or refund within 7 business days.
Yafee recommends keeping records of your cancellation request and any confirmation emails from Substack as evidence of your intent to cancel.
How to cancel your Substack subscription step by step
Your cancellation process depends on whether you subscribed via the web, iOS, or Android.
Cancel via the Substack website (all subscriptions)
- Log in to your Substack account at substack.com using your email and password.
- Click on your account icon in the top right corner of the page.
- Select "Settings" or "Manage subscriptions" from the dropdown menu.
- Under "Subscriptions" or "Paid publications", locate the newsletter you want to cancel.
- Click the three-dot menu icon next to the publication name.
- Select "Cancel subscription".
- Substack will ask for your cancellation reason. Provide your reason or skip this step.
- Confirm your cancellation by clicking "Yes, cancel my subscription".
- You will receive a confirmation email within 2 minutes. Check your inbox and spam folder.
Your access to that publication will end at the end of your current billing period. You will not be charged again.
Cancel iOS app subscriptions (Apple app store)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find and tap "Substack" or the publication name if you subscribed in-app.
- Tap "Manage subscription".
- Tap "Cancel subscription" at the bottom of the screen.
- Confirm your cancellation by selecting "Confirm".
- Apple will send you a confirmation email immediately.
Your cancellation takes effect at the end of your current billing cycle. You will not lose access until that date arrives.
Cancel android app subscriptions (Google play)
- Open the Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Substack" or the publication name.
- Tap "Cancel subscription".
- Select your cancellation reason (optional).
- Confirm by tapping "Yes, cancel".
- Google will send you a confirmation email to your registered account.
Your subscription will end at the end of your billing period. You retain access until that date.
Track your cancellation and save proof
After cancelling through any platform, you should receive a confirmation email within 2 to 5 business days. Yafee recommends taking a screenshot of the cancellation confirmation page and saving the email in a dedicated folder. This protects you if Substack charges you again or if you need to dispute a charge with your bank or credit card issuer.
What happens after you cancel your Substack subscription
Cancelling your subscription does not mean you lose access immediately.
Your access during the notice period
Once you cancel, you retain full access to that publication until the end of your current billing cycle. If you paid on the 15th of each month, you can read until the 15th of the following month. You will not be charged for any period after your cancellation date.
You can re-subscribe to the same publication at any time by visiting its page and selecting "Subscribe".
When charges should stop
Your final charge should appear on your credit card or bank statement on your next billing date, but only if you did not cancel before that date. Once you cancel, you will see no further charges from that publication or Substack.
If you see a charge after your cancellation date, contact Substack support immediately with your cancellation confirmation email. You have the right to dispute the charge with your bank or credit card issuer if Substack does not respond within 7 business days.
Refunds and how to claim them
Substack's refund policy depends on your circumstances and when you cancelled.
When Substack will issue a refund
Substack will refund your subscription fee if you cancel within the first 30 days of purchase. After 30 days, most subscriptions are non-refundable unless you have a legitimate dispute under the Consumer Protection (Fair Trading) Act.
If a publication goes dormant or fails to deliver content as described, you may have grounds to request a refund outside the 30-day window. Yafee recommends contacting Substack support with evidence (screenshots of inactive publication pages, dates of last content delivery) to strengthen your refund request.
How to request a refund
- Gather evidence: screenshots of the inactive publication, dates of your last access, and your subscription confirmation email.
- Visit Substack's support page at substack.com/support.
- Select "Billing and subscriptions" as your issue category.
- Describe your situation clearly: explain why you believe you deserve a refund (dormant publication, misleading description, or duplicate charge).
- Attach your screenshots and confirmation email.
- Submit your request and note the support ticket number.
- Substack support will respond within 3 to 5 business days.
If Substack denies your refund request, you can escalate to the Consumers Association of Singapore (CASE) at case.org.sg. CASE will investigate your complaint at no cost to you and can require Substack to refund your money if they find the trader acted unfairly.
Common mistakes to avoid when cancelling Substack
Cancelling Substack is straightforward, but a few missteps can leave you confused or charged again. You can avoid these pitfalls with a little care and attention.
Mistake one: cancelling only the email notification, not the subscription
Substack lets you unsubscribe from emails without cancelling your paid subscription. If you click "unsubscribe from this newsletter" in an email, you will stop receiving emails but you will still be charged. You must log into your Substack account or app and select "Cancel subscription" to stop the charge.
Mistake two: cancelling on the wrong platform
If you subscribed via the iOS app but try to cancel via the Substack website, your cancellation may not take effect. Always cancel on the platform where you subscribed. If you subscribed on iOS, cancel on iOS. If you subscribed on the web, cancel on the web. Yafee recommends checking all three locations (web, iOS, Android) to ensure you catch every subscription.
Mistake three: not saving your cancellation confirmation
Substack may charge you again if there is a system error or data loss on their side. Keep your cancellation confirmation email in a safe folder. If you need to dispute a charge later, your bank will ask for proof that you cancelled.
Mistake four: assuming the free tier includes full access
Some Substack publications offer free and paid tiers. Cancelling your paid subscription does not cancel your free subscription. You will still receive free content from that publication unless you explicitly unsubscribe from the free version.
Comparison: Substack vs. other newsletter platforms in singapore
You may want to compare Substack with other platforms to decide whether it is the right choice for your newsletter reading habits.
| Feature | Substack | Medium | Ghost |
|---|---|---|---|
| Typical monthly cost (SGD) | S$5 to S$20 | S$4.50 to S$10 | S$10 to S$25 |
| Ease of cancellation | Very easy (1-2 clicks) | Easy (1-2 clicks) | Varies by publication |
| Refund window | 30 days | 7 days | Varies |
| Free content available | Yes | Yes | Varies |
| Mobile app quality | Good | Excellent | Limited |
| Writer community | Very active | Very active | Growing |
Substack offers the easiest cancellation process of the three platforms and a generous 30-day refund window. If ease of cancellation is important to you, Substack is a strong choice.
Contact information and escalation routes
If Substack does not respond to your cancellation request or refund claim within 7 business days, you have the right to escalate your complaint.
Substack support contact details
Email Substack support at [email protected] or visit their support portal at substack.com/support. Include your subscription confirmation email, account email address, and the publication name. Substack aims to respond within 3 to 5 business days.
For billing disputes related to charges you did not authorize, contact your credit card issuer or bank immediately. They can freeze the charge pending an investigation.
Escalate to the consumers association of singapore (CASE)
If Substack fails to resolve your complaint within 7 business days, file a complaint with CASE at case.org.sg or call 6100 0315. CASE will investigate your complaint at no cost and can mediate between you and Substack to recover your money or enforce your cancellation rights under the Consumer Protection (Fair Trading) Act.
Provide CASE with your cancellation confirmation email, all correspondence with Substack, and screenshots of the charges on your bank statement. The more documentation you provide, the stronger your case.
Substack's legal contact address
For formal legal notices or unresolved disputes, you can contact Substack at their registered office address. Substack's primary legal and complaints mailing address is: Substack, Inc., 303 2nd Street, Suite 200, San Francisco, CA 94107, United States. Note that this address is based in the United States; for Singapore-based complaints, CASE is your faster and more effective escalation route.
Summary: take control of your Substack subscriptions today
Cancelling your Substack subscription is simple, legal, and takes less than two minutes. You have the right to cancel at any time under Singapore's Consumer Protection (Fair Trading) Act, and Substack honours cancellations without friction or hidden fees.
To cancel, log into your account (or your app), navigate to your subscriptions, and select "Cancel subscription". You will retain access until the end of your billing cycle, and you will not be charged again. Keep your cancellation confirmation email for your records.
If you have multiple subscriptions totalling over S$50 per month, review your list now. Many readers discover they are paying for publications they no longer read. Yafee makes it easy to track down every subscription, cancel the ones you do not need, and reclaim your money through refunds or dispute claims. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover funds, and we are here to support your cancellation at every step. Start your cancellation today and take back control of your spending.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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