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Frequently asked questions
Cancel Soul: The Right Way to Manage Your Subscription
How to cancel Soul and protect your consumer rights in singapore
What Soul is and why you might want to cancel
Soul is a digital wellness application that delivers guided meditation sessions, community features, and personal development resources on a subscription basis. You pay a recurring fee-monthly or annually-to access its content library and interactive tools. If Soul no longer delivers value to your life or fits your budget, you have the legal right to terminate your subscription at any time.
Cancelling a digital service in Singapore requires you to understand both the platform's specific process and your consumer protections under law. Yafee has compiled this guide to help you navigate both, ensuring your cancellation is properly recorded and your rights are protected.
Core features and how Soul charges you
Soul operates a freemium model with optional premium tiers. Premium subscribers gain access to an expanded content library, offline downloads, and ad-free streaming. Your subscription renews automatically on your chosen billing cycle until you actively cancel. Understanding your current plan and billing date is essential before you initiate cancellation.
Common reasons people cancel Soul
You may cancel for legitimate reasons: budget constraints, insufficient content updates, competing wellness subscriptions, or simple loss of interest. Your reason for leaving is yours alone. Yafee recognises that subscription fatigue is common, and cancelling promptly prevents further unnecessary charges.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act provides you with specific protections when you purchase digital services, though your rights differ from those protecting physical goods.
What singapore law says about digital subscriptions
Under the Consumer Protection (Fair Trading) Act, once you have accessed a digital service, you do not automatically gain a refund right simply because you changed your mind. However, the law explicitly protects you against unfair contract terms, misleading advertising, and non-performance of core promised features.
If Soul charged you without consent, misrepresented its features, or failed to deliver advertised services, you have grounds to lodge a formal complaint. The Consumers Association of Singapore (CASE) serves as Singapore's primary consumer advocacy body and can mediate disputes if Soul breaches fair trading obligations.
Your legal position when cancelling
You possess an absolute right to cancel your subscription at any time, without penalty or justification required. Your post-cancellation entitlements depend on two factors: Soul's stated terms and conditions, and whether you subscribed via a third-party platform (Apple App Store, Google Play Store) or directly. Third-party platforms often impose stricter refund windows-typically 14 to 48 hours after purchase-which may grant you relief even if Soul's direct policy does not.
If you subscribed directly through Soul and request cancellation mid-billing cycle, Soul is not legally obligated to refund your remaining balance unless its terms specifically permit this. Conversely, if you subscribed through an app store, that platform's refund policy supersedes Soul's terms for that transaction.
How to cancel Soul through your subscription method
Your cancellation process depends entirely on where you subscribed-directly through Soul's app or website, or via Apple App Store or Google Play Store.
Cancel Soul directly through the app
Follow these steps if you subscribed directly through Soul's mobile application.
- Open the Soul app on your device and log in with your account credentials
- Ensure you use the same device and account on which you originally subscribed
- Navigate to your account settings
- Tap your profile icon, typically located in the bottom navigation bar or top-left menu
- Select "Account," "Settings," or "Profile" from the menu
- Locate your subscription or billing section
- Look for headings such as "Subscription," "Billing," "Membership," or "Premium"
- If unclear, check the Help or Support section within settings
- Select your active subscription plan
- Tap "Manage Subscription," "Edit Plan," or "View Subscription"
- Select the cancel, downgrade, or end subscription option
- Soul may ask for cancellation feedback-this step is optional and does not delay your cancellation
- Confirm your cancellation when prompted
- Save or screenshot the confirmation message and reference number for your records
- Check your email for a cancellation confirmation from Soul within 24 hours
Cancel Soul through apple app store
If you subscribed via Apple App Store, you must cancel through Apple's ecosystem, not Soul's app directly.
- On your iPhone or iPad, open the Settings app
- Do not use the Soul app for this process
- Tap your name at the top of the Settings menu
- Select "Subscriptions"
- Find Soul in your active subscriptions list
- Tap the Soul entry
- Select "Cancel Subscription"
- Apple will present optional retention offers or feedback prompts-these do not prevent cancellation
- Confirm the cancellation
- You will receive an immediate on-screen confirmation and an email from Apple
- Your access continues until your current billing period expires
- Request a refund if eligible
- If you cancelled within 48 hours of purchase, visit reportaproblem.apple.com and request a refund under "I would like to request a refund for an app, in-app purchase, or subscription"
- Apple typically processes refunds within 5 to 10 business days
Cancel Soul through google play store
If you subscribed via Google Play Store, cancel through Google's platform to ensure proper deactivation.
- On your Android device, open the Google Play Store app
- Tap your profile icon in the top-right corner
- Select "Manage my subscriptions" or "Payments and subscriptions"
- Then tap "Manage subscriptions"
- Find Soul in your active subscriptions
- Tap the entry
- Select "Cancel subscription"
- Google may display a cancellation survey; completing it is optional
- Confirm your cancellation
- You will receive an immediate confirmation screen and an email from Google
- Your access ends at the close of your current billing cycle
- Request a refund if you qualify
- If you cancelled within 48 hours of purchase, visit play.google.com/store, select your account, and click "Payments and subscriptions" > "Subscriptions." Select Soul and request a refund with reason code "Accidental purchase" or "Changed my mind."
- Google processes refunds within 3 to 5 business days if approved
Cancel Soul via website or customer support
If you cannot access cancellation tools within the app or app stores, contact Soul's support team directly.
- Visit Soul's official website and log into your account
- Use the same email address and password as your app account
- Navigate to your account settings or billing page
- Look for "Subscriptions," "Billing," or "Account Management"
- Locate a "Contact Support" or "Help" link if no self-service cancellation option exists
- Submit a cancellation request with your account email, reference number, and subscription details
- Request written confirmation
- Ask Soul to email you a cancellation confirmation within 24 hours
- Keep this email as proof of your cancellation request
Understanding refunds and what happens after cancellation
Refund eligibility depends on your subscription method, cancellation timing, and local consumer protections.
When you are eligible for a refund
Under Singapore consumer law and app store policies, you may receive a refund if you meet specific conditions. Yafee advises checking your eligibility against these criteria before cancelling:
| Subscription method | Refund window | Eligibility condition |
|---|---|---|
| Apple App Store | 48 hours from purchase | Within 48 hours of subscription date; unused service preferred |
| Google Play Store | 48 hours from purchase | Within 48 hours of subscription date; unused service preferred |
| Soul direct subscription | 14 days from start | If Soul's terms permit; otherwise no automatic refund right applies |
| Visa/Mastercard chargeback | Up to 120 days | Only if Soul breached contract or charged without consent; use as final escalation |
What happens on your cancellation date
When you cancel Soul, your access does not terminate immediately. Instead, you retain full access until the end of your current billing period. For example, if you subscribed on 15th January with a monthly cycle and cancel on 20th February, you remain a subscriber until 15th March. This prevents unexpected loss of access mid-cycle.
After your final billing date passes, Soul will deactivate your account. You will no longer be charged. If you wish to reactivate, you must resubscribe at the current rate, which may differ from your original price.
Preventing accidental resubscription
After you cancel, monitor your bank statements for 60 days to ensure no further charges appear. If a charge occurs post-cancellation, contact your bank or payment provider immediately. Yafee recommends taking a screenshot of your cancellation confirmation as proof of your cancellation date-banks often require this when investigating unauthorized charges.
Refund and dispute procedures
If Soul refuses to honour a cancellation or refunds a disputed charge, escalation procedures are available.
Request a refund directly from Soul
Email Soul's support team with your account details, subscription purchase date, and cancellation request date. Request written confirmation within 5 business days. Save all correspondence. If Soul denies your request unfairly, you may escalate to CASE or your payment provider.
File a dispute with your payment provider
If Soul charges you after cancellation or refuses a valid refund claim, contact your bank or payment provider. Most cards allow chargebacks within 120 days. Provide proof: your cancellation confirmation email, bank statements showing the disputed charge, and any correspondence from Soul denying your claim. Your bank will investigate and typically rule in your favour if Soul cannot prove you authorised the post-cancellation charge.
Escalate to the consumers association of singapore
If Soul breaches the Consumer Protection (Fair Trading) Act-for example, through misleading advertising or unfair contract terms-lodge a complaint with CASE. CASE mediates disputes between consumers and businesses at no cost. Visit case.org.sg to submit your complaint. Include all supporting documents: your subscription proof, cancellation confirmation, correspondence with Soul, and explanation of Soul's breach. CASE typically investigates within 4 to 6 weeks.
Common mistakes to avoid when cancelling
Cancelling Soul is straightforward, but missteps can delay the process or leave you vulnerable to further charges. Yafee has documented the most frequent errors to help you avoid them.
Not capturing cancellation confirmation
You must save proof of your cancellation request. Screenshot the on-screen confirmation, note the reference number, and save the confirmation email. Without documentation, you cannot prove cancellation if Soul charges you again or disputes your claim.
Cancelling through the wrong channel
If you subscribed via Apple App Store, cancelling within Soul's app will not prevent Apple from charging you. Similarly, Google Play subscriptions require cancellation via Google Play, not Soul's interface. Verify your original subscription method and cancel through that exact channel.
Assuming immediate access termination
Many users believe cancellation ends access immediately. In reality, you retain access through the end of your billing cycle. Plan your final usage accordingly; do not assume access ends on the cancellation date itself.
Ignoring post-cancellation charges
Monitor your statements closely for 60 days after cancellation. If an unexpected charge appears, dispute it immediately with your bank rather than waiting. Early action strengthens your chargeback case.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your rights are protected.
| Task | Status | Notes |
|---|---|---|
| Verify your subscription method (app store vs. direct) | [ ] Done | Check your original purchase email or payment card |
| Screenshot your current subscription status | [ ] Done | Before you cancel; proof of active status |
| Locate your billing date and refund window (if applicable) | [ ] Done | Refunds only if within 48 hours of purchase |
| Cancel through the correct channel | [ ] Done | App store if subscribed via app store; direct if direct |
| Save cancellation confirmation email and reference number | [ ] Done | Essential for disputes and chargebacks |
| Monitor bank statements for 60 days post-cancellation | [ ] Done | Report any unexpected charges to your bank immediately |
Why you should trust yafee for subscription guidance
Yafee specialises in subscription cancellation and consumer rights across Singapore, Malaysia, and across Asia-Pacific. Our contract law team works directly with digital platforms, payment processors, and consumer advocacy bodies to ensure our guidance reflects current legal standards and platform policies.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their rights under Singapore's Consumer Protection (Fair Trading) Act. Our step-by-step procedures are based on direct platform testing and consumer protection legislation, not generic instructions.
If you encounter resistance from Soul or disputes over refunds, Yafee's legal resources connect you with CASE and your payment provider's dispute resolution process. Your cancellation is your right-Yafee ensures you exercise it fully.
Summary and next steps
Cancelling Soul in Singapore is your consumer right. Your process depends on your subscription method: use Apple App Store, Google Play Store, or Soul's app and website, following the channel through which you originally subscribed. You are entitled to access until the end of your billing cycle, and you may request a refund if you cancel within 48 hours of purchase via an app store. After cancellation, monitor your statements and contact your bank if Soul charges you again.
Yafee's cancellation specialists are ready to help if Soul refuses to honour your cancellation or disputes your refund claim. Document every step, save all confirmations, and escalate to CASE if Soul breaches fair trading obligations. Your consumer protections are guaranteed under law-Yafee ensures you know and enforce them.
Need assistance? Visit Yafee.com today for additional subscription cancellation guides, template escalation letters, and consumer rights resources specific to Singapore. Yafee has helped thousands of consumers cancel subscriptions and recover refunds. Start your cancellation journey with confidence.
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