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Cancel Solingo: The Right Way to Protect Your Rights
How to cancel Solingo and protect your rights as a singapore consumer
Understanding Solingo and why cancellation matters
Solingo is an online educational platform that delivers learning content and interactive materials to children through apps and web-based access. If you've subscribed and now want to stop, or if you're simply unsure whether the service fits your family's needs, you deserve clear guidance on your options and your legal position under Singapore law.
Your cancellation path depends on how you purchased access-whether through Apple App Store, Google Play, or direct web sign-up. Each platform operates its own billing system, which means the steps to cancel differ. Yafee has designed this guide to walk you through each method, explain your consumer rights, and show you what happens to your access once you cancel. Understanding these details upfront helps you avoid accidental charges and protects your family's budget.
What Solingo delivers
Solingo provides subscription-based access to educational video content and interactive learning tools designed for children. You purchase access through one of three channels-Apple App Store, Google Play, or the company's web platform-and billing flows through the relevant vendor or Solingo's own payment processor. Before you decide whether to cancel, Yafee recommends reviewing Solingo's official pricing and features page so you understand exactly what you're paying for and what features you're about to lose.
When cancellation makes sense
You might cancel because your child has progressed past the content stage, you've discovered a more suitable alternative, the monthly cost no longer fits your budget, or you simply want to pause your subscription. None of these reasons require justification-your money and your choice carry equal weight. Yafee recognises that subscription fatigue is real, and cancelling is always your right.
Your consumer rights in singapore and what legal protection applies
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you powerful protections, even if Solingo's Terms of Service suggest otherwise. Understanding these rights empowers you to push back if the company resists your cancellation or continues billing after you've stopped using the service.
Legal framework under the CPFTA
The Consumer Protection (Fair Trading) Act prohibits suppliers from engaging in unfair or misleading conduct when selling goods or services. This means:
- If Solingo misrepresents what you're buying-such as features, age suitability, or billing terms-you have grounds for a complaint to the relevant authority.
- If recurring charges continue after you cancel, you can dispute them as an unfair or deceptive practice.
- If the platform makes it deliberately difficult or confusing to cancel, this may violate the CPFTA's fairness standard and consumer protection principles.
Even without an explicit statutory cooling-off period embedded in Solingo's terms, the CPFTA may still provide relief if unfair conduct occurred. Keep all transaction records, screenshots of the billing page, and any communication with customer support-these documents form the foundation of your evidence if you need to escalate.
Your legal position
You have the right to cancel your subscription at any time. Singapore law does not require Solingo to continue billing you against your explicit instruction to stop. If the company refuses to cancel, continues charging after you've cancelled, or makes the cancellation process deliberately opaque, you may lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair trading conduct and can compel refunds or issue enforcement orders.
Your remedies if cancellation goes wrong
If you believe Solingo has acted unfairly or failed to honour your cancellation:
- Contact Solingo customer support in writing-email is preferred because it creates a record. Attach screenshots of your billing page and cancellation request. Allow 5 to 7 working days for a response.
- If Solingo does not respond or refuses to cancel, contact your payment provider immediately:
- Apple App Store: file a refund request through your Apple ID account settings.
- Google Play: dispute the charge through your Google Account billing centre.
- Credit card or bank: request a chargeback citing non-performance or unauthorised charges.
- File a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe Solingo has breached the CPFTA. The CCCS handles consumer disputes and can investigate unfair trading practices at no cost to you.
Yafee strongly advises documenting everything-screenshots, email confirmations, support response times, and billing dates all strengthen your case if a dispute escalates. The CCCS takes records of communication seriously and uses them to identify patterns of unfair conduct.
How to cancel Solingo by platform and method
Solingo operates through three distinct billing channels, and your cancellation process depends entirely on which one you used to subscribe. Below, Yafee walks you through each method step by step.
Cancelling through apple app store
Apple manages the billing relationship between you and Solingo, which means you cancel through Apple's system, not through Solingo directly. Follow these steps precisely:
- Open the App Store on your iPhone, iPad, or Mac device.
- Tap or click your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- Find Solingo in the list of active subscriptions and tap it.
- Tap "Cancel Subscription" and confirm when Apple asks you to verify the cancellation.
- You will receive an email confirmation from Apple within minutes. Your access will end on the next billing date, not immediately.
Apple does not process refunds for cancelled subscriptions unless you cancel within 14 days of the charge and can demonstrate the service was not fit for purpose or contained material defects. If you believe Solingo failed to deliver promised features, respond to Apple's cancellation confirmation email with your complaint and request a refund.
Cancelling through google play
Google Play handles billing for Solingo subscriptions purchased on Android devices. You cancel through your Google Account, not through Solingo or the app itself:
- Open Google Play Store on any Android device or visit play.google.com on a web browser.
- Tap or click your profile icon and select "Payments and subscriptions."
- Choose "Subscriptions" from the menu.
- Tap or click Solingo in your active subscriptions list.
- Select "Cancel subscription" and follow the prompts to confirm.
- Google will send a confirmation email. Your subscription ends at the next billing cycle.
Google Play offers refunds for subscriptions cancelled within 48 hours of the charge date if you report a problem with the service. If Solingo did not deliver promised content or features, contact Google Play support through your account and attach evidence-screenshots, recording dates, or a statement of what went wrong.
Cancelling a web-based or direct Solingo subscription
If you subscribed directly through Solingo's website rather than an app store, you will need to cancel through Solingo's own account portal or customer service:
- Log into your Solingo account on the company's website using your email and password.
- Navigate to "Account Settings" or "Subscription" (this label varies by platform version).
- Select "Manage Subscription" or "Cancel Subscription" as the option appears.
- Solingo may ask you why you're cancelling-answering is optional, though feedback can help the company improve.
- Confirm the cancellation. The company should send you a confirmation email within 24 hours.
- If you do not receive confirmation, contact Solingo support at their Hong Kong office address provided below and request written confirmation that your account is marked for cancellation.
Web-based subscriptions often lack automated cancellation portals. If the website option does not work, email Solingo customer support directly with your account details and a clear statement: "I request immediate cancellation of my subscription effective today." Include your account number, email address, and the last four digits of your payment method. Request a confirmation email within 48 hours.
What happens after you cancel and when access ends
Cancellation does not mean immediate loss of access in most cases. Here's what you should expect:
Access timeline after cancellation
When you cancel a Solingo subscription through Apple App Store or Google Play, your access continues until the end of your current billing cycle. If you pay monthly and cancel on the 15th, your account remains active until the last day of that month. You will not be charged again after the current period ends. This grace period allows your child to finish watching ongoing lessons or download materials before losing access.
If you cancel a web-based subscription, access typically ends within 24 hours or at the next billing date-Solingo's policy varies. Check your cancellation confirmation email for the exact end date. Some educational platforms allow a final grace period so children can complete coursework; others cut access immediately. Yafee recommends downloading or screenshotting any important content before the cancellation takes effect, just in case.
Billing and refunds after cancellation
Once you cancel, you will not be charged again. If you are charged after cancellation, this is an error and you have the right to dispute it. Here's how:
- Apple App Store: contact Apple Support immediately and request a refund. Apple typically refunds unauthorised charges within 5 working days.
- Google Play: dispute the charge through your Google Account billing page or contact Google Play support.
- Direct Solingo billing: contact your bank or credit card issuer and request a chargeback. You must dispute the charge within 120 days of the transaction date.
Singapore consumer law does not require companies to refund a cancelled subscription for the unused portion of the month, unless you cancel within a statutory cooling-off period (which typically applies to distance contracts signed online, not to ongoing service subscriptions). However, Solingo may offer a pro-rata refund at its discretion. Ask in your cancellation email: "Please advise whether a refund for unused service is available." Do not assume it will be refused until the company explicitly declines.
Common mistakes to avoid when cancelling Solingo
Cancelling a subscription should be straightforward, but missteps can leave you still paying months later. Below are the traps Yafee has seen consumers fall into-and how to avoid them.
Deleting the app instead of cancelling the subscription
This is the most frequent error. Removing the Solingo app from your device does nothing to stop billing. Your subscription remains active in the background, and you will be charged at the next billing date. Always cancel through your device's subscription settings (Apple, Google, or Solingo's website) before or instead of deleting the app. The app deletion happens after, not before.
Assuming the free trial has ended automatically
Solingo or the app stores may offer a free trial period (commonly 7 or 14 days). This trial does not cancel itself-you must manually cancel before the trial period ends or you will be charged for a full month of access. Set a phone reminder 2 days before your trial ends, log into your subscription settings, and cancel then if you have decided not to continue. If the free trial ended and you were charged, contact support immediately and request a refund of the first charge.
Not keeping cancellation confirmation records
If Solingo or the app store does not send you a confirmation email, you have no proof that you cancelled. Always take a screenshot of the cancellation confirmation page. If an email arrives, forward it to yourself with a note of the cancellation date. These records are essential if you later dispute a charge and need to prove you tried to cancel. Yafee advises storing confirmations in a dedicated folder or email label for 12 months after cancellation.
Ignoring unexpected charges after cancellation
If you are charged after cancellation, act within 30 days. The longer you wait, the harder it is to prove the charge was unauthorised or mistaken. Contact your payment provider immediately and dispute it. Do not assume the company will refund you on its own initiative-it will not.
Pricing and billing transparency
Below is an overview of typical Solingo subscription tiers and billing practices. Note that Solingo does not publish a standard pricing table on its website; costs vary by region and currency.
| Billing option | Frequency | Typical cost (SGD) | Cancellation window |
|---|---|---|---|
| Monthly subscription | Automatic each month | ~$15-25 per month (varies) | Cancel anytime before next billing date |
| Annual subscription | Automatic each year | ~$120-180 per year (varies) | Cancel anytime; refund depends on CPFTA fairness test |
| Free trial (if offered) | 7-14 days unpaid | $0 | Cancel before trial ends or you will be charged |
Solingo's prices are set by region and currency. Always check the billing page in your account settings to confirm the exact amount you are being charged. If the charge differs from what you agreed, contact support immediately and reference the contract or email confirmation you received when you signed up.
When you should keep your Solingo subscription and when to cancel
Cancellation is always your choice, but here are scenarios where keeping or cancelling makes financial and educational sense:
Reasons to keep your subscription
- Your child is actively using the platform and showing progress or engagement in their learning.
- You have locked in an annual rate that is cheaper per month than paying monthly.
- Solingo offers content your child cannot easily find elsewhere, or it aligns with your home education curriculum.
- The platform includes offline download options, so your child can learn without reliable internet.
Reasons to cancel
- Your child is not using the app or has lost interest in the content after the first month.
- The monthly cost (even if small) has become unaffordable or is eating into your family budget.
- You have found a cheaper or more suitable alternative platform.
- Solingo's features or content quality have declined, or promised updates have not materialised.
- You are trialling the platform and have decided it does not suit your needs.
If you are on the fence, Yafee recommends pausing (not cancelling) if Solingo offers a pause option. This keeps your account settings and payment data intact while stopping charges for 1 to 3 months. If no pause option exists, cancel and re-subscribe later if you change your mind.
Comparison table: Solingo versus similar platforms
Below is a quick reference comparing Solingo's subscription model and cancellation ease against other popular educational platforms in Singapore:
| Platform | Subscription model | Cancellation ease | Typical price (SGD/month) |
|---|---|---|---|
| Solingo | Monthly or annual | Easy (app store or web portal) | ~$15-25 |
| Khan Academy Kids | Freemium (paid tier optional) | Easy (in-app toggle) | ~$10-15 |
| Duolingo | Monthly subscription | Easy (web or app) | ~$12-14 |
| Skillshare | Monthly or annual | Easy (account settings) | ~$8-12 |
| Udemy | One-time course purchase (no subscription) | N/A-no ongoing billing | ~$10-50 per course |
| Traditional school tuition | Per-term or per-month fees | Hard (requires written notice, contracts) | $200+ |
Solingo's cancellation process is straightforward compared to contractual tuition services, which often require written notice and lock-in periods. If you are weighing Solingo against other platforms, compare not just price but also whether the content aligns with your child's learning stage and whether cancellation is friction-free.
How to keep records and protect yourself after cancellation
Cancelling is not the end of your relationship with Solingo from a legal standpoint. If a dispute arises, your records are your strongest defence. Yafee recommends building a simple cancellation file:
Documents to save
- Cancellation confirmation email from Apple, Google, Solingo, or the payment provider.
- Screenshot of the cancellation confirmation page showing the date and time you clicked "Cancel."
- Your final invoice or billing statement showing the last charge and when billing ends.
- Any correspondence with customer support about the cancellation or your account.
- Credit card or bank statement excerpts showing charges have stopped after the cancellation date.
Store these in a folder on your computer or cloud drive labeled "Solingo Cancellation [Date]" and keep them for 12 months. If an unauthorised charge appears, you can forward these documents to your bank, the CCCS, or Solingo's support team as proof that you cancelled on a specific date.
Escalation: when and how to involve the authorities
If Solingo refuses to cancel your account, continues billing after you have cancelled, or ignores your refund request, you have the right to involve Singapore's consumer protection authority. Yafee explains when and how to escalate.
When to lodge a complaint with the CCCS
Contact the Competition and Consumer Commission of Singapore (CCCS) if:
- Solingo does not respond to your cancellation request within 7 days.
- You cancelled but were charged again, and Solingo refuses to refund the charge.
- Solingo's website or app makes it deliberately impossible to find the cancellation button.
- You believe Solingo misled you about the cost, features, or billing terms when you signed up.
How to lodge a complaint with the CCCS
- Gather all documentation: cancellation emails, screenshots, billing records, and any correspondence with Solingo.
- Visit the CCCS website (cccs.gov.sg) and select "File a Complaint."
- Fill in your contact details, Solingo's company information (see address below), and a clear narrative of what went wrong. Include dates and amounts.
- Attach your supporting documents as PDF files.
- Submit the complaint. The CCCS will send you a reference number within 2 working days.
- The CCCS will contact Solingo and give the company 14 days to respond. You will be updated on progress.
The CCCS does not charge you to file a complaint, and the process is free. The Commission investigates unfair trading conduct under the CPFTA and can compel companies to refund consumers or cease unfair practices. Your complaint is kept confidential unless the matter escalates to legal action.
Solingo's contact details and cancellation address
Solingo does not operate a subscription-based model with a formal cancellation address; instead, the company routes billing through app stores or a third-party payment processor. However, for customer support inquiries or complaints, you may contact Solingo via their Hong Kong office:
Solingo
Hong Kong office
(Web: Check Solingo's official website for the most current support email or contact form)
If you need to dispute a charge or escalate beyond direct support, contact:
Competition and Consumer Commission of Singapore (CCCS)
1 Sophia Road, Peace Centre
Singapore 228149
Telephone: 6100 1800
Email: [email protected]
Website: cccs.gov.sg
Summary: your roadmap to cancelling Solingo safely and legally
Cancelling Solingo is straightforward if you follow the steps matched to your subscription method. Whether you subscribed through Apple App Store, Google Play, or Solingo's web platform, you have the legal right under Singapore's Consumer Protection (Fair Trading) Act to cancel at any time without penalty. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear, step-by-step guidance and explaining their legal rights upfront.
To summarise your action plan: first, identify which platform you used to subscribe. Next, log into your device's subscription settings or Solingo's account portal and select cancel. Request a confirmation email and keep it. Finally, verify that no charge appears on your next billing date. If a charge does appear after cancellation, contact your payment provider within 30 days and dispute it, citing your cancellation confirmation as proof.
You do not need to justify your decision to cancel, and Solingo cannot legally prevent you from stopping your subscription. If the company resists or continues billing, the CCCS is your escalation route and will investigate at no cost to you. Yafee encourages you to act promptly, keep records, and remember that your consumer rights are protected by law, not by the company's goodwill.