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Frequently asked questions
Cancel Linkvertise: The Right Way
How to cancel Linkvertise and recover your money in singapore
Why you might want to cancel Linkvertise
Linkvertise is a URL shortener and link monetization platform that lets you earn revenue by inserting ads or access steps before your target content loads. You can use it for free, or upgrade to Premium for faster access and fewer interruptions. Many Singapore users sign up to earn money from shared links or to skip ads when accessing shortened links. However, if you find the service isn't delivering value, your account is unused, or you've been charged unexpectedly, cancelling is straightforward, and Yafee is here to walk you through every step.
Common reasons singapore users cancel Linkvertise
Individual content creators, small publishers, and social media users rely on Linkvertise to monetize their links. Some upgrade to Premium to enjoy faster access and a cleaner user experience without interruptive ads. Others cancel after realizing the earning potential doesn't match their expectations or after discovering unwanted recurring charges. Unexpected recurring charges, difficulty removing stored payment information, poor customer support response times, and subscription reactivations without consent are the most frequently cited reasons for cancellation in Singapore.
What Linkvertise premium costs and what you get
Linkvertise Premium costs between SGD 2.99 and SGD 9.99 per month, depending on your billing cycle and promotions. The service removes ads from your shortened links, accelerates page load times, and grants you access to advanced analytics. If you signed up on trial or autopay and the value no longer justifies the cost, you have the right to cancel immediately and claim a refund under Singapore consumer law.
Your consumer rights and what they mean for you
Singapore does not enforce a mandatory 14-day cooling-off period for digital subscriptions the way some countries do for physical goods. Nevertheless, you still have meaningful rights under consumer law that protect you from unfair billing practices.
What the consumer protection (Fair trading) act covers
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading conduct, and unconscionable practices. If Linkvertise continues charging after you cancel, reactivates your subscription without permission, or refuses a valid refund, you can dispute the charge with your bank and escalate to the Consumers Association of Singapore (CASE) if the company does not cooperate. Under this framework, your cancellation must be processed without penalty, and any recurring charges must stop immediately upon confirmation of cancellation.
Your legal position on refunds
Linkvertise offers a 30-day money-back guarantee on Premium subscriptions. If you cancel within 30 days of your first charge, you are entitled to a full refund. This is your primary consumer remedy under Singapore law. In accordance with the Consumer Protection (Fair Trading) Act, if Linkvertise fails to honour this guarantee or continues to charge after you request cancellation, you may file a complaint with CASE or initiate a chargeback through your bank or payment processor. Yafee recommends taking advantage of this 30-day window immediately if you have just signed up and are unsatisfied.
Cancellation methods for Linkvertise
Your cancellation route depends on where you purchased your subscription: directly from Linkvertise's website, through Apple (iOS), or through Google Play (Android). Each platform requires a distinct process, and Yafee has outlined all three below.
Cancel your web subscription via the Linkvertise website
This is the most direct method if you signed up at linkvertise.com using your email and payment card. Follow these steps to cancel immediately.
- Open your web browser and navigate to linkvertise.com.
- Ensure you use the official website URL to avoid phishing or fraudulent cancellation pages.
- Log in to your account using your email address and password.
- If you have forgotten your password, click "Forgot Password" and reset it via the email link.
- Click on your profile or avatar in the top-right corner to open your account menu.
- Look for "Account Settings," "Dashboard," or "Manage Account."
- Navigate to your "Billing" or "Subscription" section.
- You may see a label such as "Manage Subscription," "Payment Methods," or "Subscription Status."
- Click the three dots (menu icon) or "Edit" button next to your active subscription.
- Ensure you have selected the Premium plan, not a trial or add-on.
- Select "Cancel Subscription" or "Downgrade to Free" from the dropdown menu.
- Linkvertise may ask you to confirm your reason for cancellation. You are not obliged to provide detailed feedback, but doing so may help improve the service.
- Confirm your cancellation when prompted. Linkvertise will display a confirmation message on screen.
- The message should include your cancellation date and any refund amount due.
- Save or screenshot this confirmation for your records.
- Retain this proof if you later need to dispute a charge or escalate to CASE or your bank.
Check your email inbox immediately after cancellation. Linkvertise should send a confirmation email within 15 minutes. If you do not receive one, log back in and verify the cancellation was processed.
Cancel your iOS subscription through apple
If you subscribed via the Linkvertise app on your iPhone or iPad, you must cancel through your Apple ID settings, not within the Linkvertise app itself. Apple manages all app subscription billing on iOS, and you must revoke the subscription at source.
- Open the Settings app on your iPhone or iPad.
- Tap the settings icon (gear) on your home screen.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- This is separate from device settings; do not confuse it with other Settings options.
- Tap "Subscriptions" or "Media & Purchases."
- If you see "Subscriptions" listed, tap it directly. If not, tap "Media & Purchases," then tap "Subscriptions."
- Locate "Linkvertise" in your active subscriptions list.
- You may see multiple subscriptions listed; ensure you select Linkvertise Premium only.
- Tap on the Linkvertise subscription to open its details.
- The screen will show your renewal date and the cost of your next charge.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will warn you that your access will end at the end of the current billing cycle; confirm you understand this.
- Confirm your cancellation by selecting "Cancel" or "Confirm" on the final prompt.
- Apple will display "Subscription Cancelled" or "Cancellation Confirmed" on screen.
- Take a screenshot of the cancellation confirmation for your records.
- Apple will also send a confirmation email to your registered Apple ID email address.
Consequently, your subscription will end at the completion of your current billing cycle. You will retain access to Linkvertise Premium until that date, after which your account will automatically downgrade to the free tier.
Cancel your android subscription through google play
If you subscribed via the Linkvertise app on an Android device, you must cancel through your Google Play account settings. Google Play manages all app subscription billing on Android devices.
- Open the Google Play Store app on your Android device.
- Tap the Play Store icon on your home screen or app drawer.
- Tap the profile icon in the top-right corner of the Google Play Store.
- This icon appears as a circle with your profile photo or initials.
- Select "Manage subscriptions" from the dropdown menu.
- This will display all active subscriptions linked to your Google account.
- Locate and tap "Linkvertise" in your subscriptions list.
- Ensure you have selected the correct Premium subscription, not a trial or free account.
- Tap "Cancel subscription" or "Manage."
- Google Play will confirm the cancellation date and any refund eligibility.
- Follow the on-screen prompts to confirm your cancellation.
- Google Play may ask for cancellation feedback; you may skip this step if you prefer not to respond.
- Screenshot the cancellation confirmation page for your records.
- Google Play will send a confirmation email to your registered Google account email address within minutes.
Your subscription will end at the completion of your current billing cycle. After that date, your account will revert to the free Linkvertise tier automatically.
Refunds and what to expect after cancellation
Yafee understands that you want clarity on timelines and what happens to your money after you cancel. This section covers the refund process, how long it takes, and what to do if your refund does not arrive.
How the 30-day refund guarantee works
Linkvertise offers a 30-day money-back guarantee on Premium subscriptions. If you cancel within 30 days of your first charge, you are entitled to a full refund of your subscription fee. This refund is not automatic; you must cancel within the 30-day window and your cancellation must be processed successfully.
Furthermore, the refund timeline depends on your payment method. If you paid by credit card or debit card, your bank or card issuer typically processes the refund within 5 to 10 business days after Linkvertise issues it. If you paid via PayPal or a digital wallet, the refund may arrive within 3 to 5 business days. Yafee recommends confirming your cancellation in writing (screenshot or email) and checking your bank statement 7 to 14 days after cancellation.
What happens to your data after cancellation
When you cancel your Linkvertise subscription, your account is not deleted. Your shortened links remain active and accessible, but you lose access to Premium features such as ad removal and advanced analytics. You can log back in at any time to view your existing links or reactivate your Premium subscription.
Your payment information is stored securely by Linkvertise and your payment processor. If you want to remove your saved payment method from Linkvertise completely, you must delete this information from your account settings before cancelling. Log in, navigate to "Payment Methods" or "Billing," and delete any stored cards or payment profiles.
What to do if your refund does not arrive
If your 30-day refund window has passed and you were not refunded, or if more than 14 days have elapsed since cancellation and you have seen no refund activity, take these steps immediately.
- Check your bank or payment processor account.
- Log in to your bank's online portal or mobile app and search your transaction history for "Linkvertise" or "refund." A pending refund may show as a separate transaction.
- Contact Linkvertise customer support directly.
- Email their support team with your cancellation confirmation screenshot and request a refund status update. Include your account email address and the date of your original charge.
- If Linkvertise does not respond within 7 business days, or refuses your refund claim, escalate to the Consumers Association of Singapore (CASE).
- CASE will mediate between you and Linkvertise at no cost and can compel the company to refund you if it has breached consumer law.
- Alternatively, initiate a chargeback through your bank.
- Contact your bank and report the charge as unauthorized or state that you have cancelled the subscription and request a refund. Your bank can reverse the charge if Linkvertise has failed to honour the refund guarantee.
Pricing and subscription options for Linkvertise
Understanding Linkvertise's pricing structure helps you determine whether the service is worth the cost and what you should cancel if you have multiple subscriptions active.
| Plan | Monthly Cost (SGD) | Key Features | Best For |
|---|---|---|---|
| Free | $0 | Ad-supported shortening, basic analytics, 5 links per day limit | Casual users who do not need ad removal |
| Premium Monthly | $4.99 - $9.99 | Ad-free links, unlimited shortening, advanced analytics, priority support | Content creators who monetize links regularly |
| Premium Annual | $39.99 (paid once per year) | All Premium features, 20% discount vs. monthly billing, auto-renewal annual | Users committed to long-term link monetization |
| Trial | $0 for 7 days, then auto-renews to Premium | Full Premium access for 7 days, then charged Premium rate | New users testing Premium features |
If you subscribed via trial and were auto-charged, you are entitled to cancel within 30 days and claim a full refund under Singapore consumer law, regardless of the promotional rate you received.
Common mistakes to avoid when cancelling Linkvertise
Cancellation is not complicated, but a few missteps can delay your refund or result in continued charges. Yafee has identified the most frequent errors below and how to prevent them.
Mistake 1: cancelling within the app instead of on the website or system settings
If you subscribed via the Linkvertise app (iOS or Android), you must cancel through your phone's system settings or your account on the website. Cancelling within the app itself does not revoke your subscription and you will continue to be charged. Furthermore, iOS and Android app subscriptions are managed by Apple and Google respectively, not by Linkvertise, so the app has no cancel button.
Mistake 2: assuming your subscription ends immediately
When you cancel, your subscription does not end immediately. Instead, you retain access to Premium features until the end of your current billing cycle. If you cancel on day 15 of a 30-day monthly cycle, you will have access until day 30, and then your account downgrades to free. Plan accordingly if you want to stop paying as quickly as possible.
Mistake 3: not saving your cancellation confirmation
Always screenshot or save the cancellation confirmation page and email you receive from Linkvertise or your payment processor. If a dispute arises later and Linkvertise claims you did not cancel, your proof of cancellation is your strongest defence. Without it, you may struggle to prove to your bank or CASE that you cancelled in good faith.
Mistake 4: forgetting to delete saved payment information
Cancelling your subscription does not automatically remove your credit card or payment method from Linkvertise's system. If you want to prevent future reactivation or unauthorized re-billing, log in after cancelling and manually delete your saved payment card. Navigate to Account Settings, then Payment Methods, and remove all stored payment profiles.
Mistake 5: not following up if your refund is delayed
Refunds can take 7 to 14 business days. However, if more than 14 days have passed and you have seen no refund or pending credit, do not assume the payment was lost. Contact Linkvertise support immediately with your cancellation proof. Many refund delays are resolved by a single follow-up email.
Timeline for cancellation and what happens next
Below is a step-by-step timeline of what happens from the moment you cancel to when your refund appears in your account.
| Day or Stage | What Happens | Your Action |
|---|---|---|
| Day 0 (Cancellation) | You cancel via website, iOS, or Android. Linkvertise processes the request and displays a confirmation screen. | Screenshot the confirmation. Note the cancellation date and any refund amount shown. |
| Day 0-1 (Confirmation Email) | Linkvertise sends a confirmation email to your registered email address within 15 minutes. | Check your inbox and spam folder. Forward this email to yourself as backup. |
| Day 1-3 (Refund Issued) | If you are within the 30-day refund window, Linkvertise initiates a refund to your original payment method. | Do nothing; wait for the refund to reach your bank or payment processor. |
| Day 4-10 (Refund Processing) | Your bank or payment processor processes and clears the refund. This step is outside Linkvertise's control and depends on your financial institution. | Check your bank account online. A pending refund may show before the final credit is posted. |
| Day 10-14 (Refund Posted) | The refund appears in your bank account as a credit. You now have your money back. | If no refund has appeared by day 14, contact Linkvertise support with your cancellation proof. |
| End of Billing Cycle | Your Premium access ends and your account automatically downgrade to free. You are no longer charged. | Log in to confirm your account is now on the free plan. You can reactivate Premium at any time. |
How to contact Linkvertise and escalate if needed
If Linkvertise does not honour your cancellation request or refund, you have clear escalation paths under Singapore consumer law. Yafee outlines the proper sequence below.
Step 1: contact Linkvertise customer support directly
Begin by contacting Linkvertise support directly. Most cancellation and refund issues are resolved at this stage if you communicate clearly and provide proof of your cancellation request.
Email Linkvertise support at the address provided on their website or within your account settings. Include your account email, the date of your original charge, your cancellation confirmation screenshot, and a clear description of your issue. Request a response within 5 business days.
Step 2: dispute the charge with your bank or payment processor
If Linkvertise does not respond within 7 business days or refuses your refund claim, contact your bank or payment processor directly and initiate a chargeback or dispute. Provide your bank with your cancellation confirmation and explain that you cancelled the subscription in good faith and are entitled to a refund under the 30-day guarantee.
Your bank can reverse the charge on your behalf, even if Linkvertise disputes it. This process typically takes 10 to 30 days, depending on your bank's procedures.
Step 3: escalate to the consumers association of singapore (CASE)
If your bank's chargeback is unsuccessful or if you prefer formal mediation, escalate your complaint to CASE. CASE is Singapore's national consumer advocacy body and can mediate disputes between you and Linkvertise at no cost to you.
File a complaint with CASE by visiting their website (case.org.sg) or calling them directly. Provide your cancellation proof, all correspondence with Linkvertise, and your bank statement showing the unauthorized charge (if applicable). CASE will contact Linkvertise on your behalf and compel them to refund you if they have breached the Consumer Protection (Fair Trading) Act.
In accordance with Singapore consumer law, if Linkvertise has continued to charge you after you cancelled, or has reactivated your subscription without consent, this is considered unconscionable conduct under the Consumer Protection (Fair Trading) Act. CASE has the authority to investigate and force remediation.
Summary: key steps to cancel Linkvertise and protect yourself
Cancelling Linkvertise is straightforward if you follow the correct platform-specific process. To recap: web users cancel via their account settings on linkvertise.com; iOS users cancel via Apple ID Settings; Android users cancel via Google Play Settings. In all cases, retain your cancellation confirmation and monitor your bank account for the refund within 7 to 14 business days.
Below is a checklist to help you complete your cancellation confidently.
| Task | Status | Notes |
|---|---|---|
| Verify your subscription source (web, iOS, or Android) | [ ] Done | Check your email receipts or bank statement to confirm where you signed up. |
| Access the correct cancellation page or system setting | [ ] Done | Web: linkvertise.com account settings; iOS: Apple ID settings; Android: Google Play settings. |
| Locate your active Linkvertise Premium subscription | [ ] Done | Ensure you are cancelling Premium, not a trial or add-on. |
| Click "Cancel Subscription" and confirm | [ ] Done | A confirmation message or page will appear on screen. |
| Screenshot the cancellation confirmation for your records | [ ] Done | Save this image to your computer or phone. It is your proof of cancellation. |
| Check your email for a confirmation message within 15 minutes | [ ] Done | If you do not receive a confirmation email, log back in to verify the cancellation was processed. |
| Monitor your bank account for a refund (if within 30-day window) | [ ] Done | Refunds typically appear within 7 to 14 business days. If none appears by day 14, contact support. |
| Delete your saved payment method from Linkvertise (optional but recommended) | [ ] Done | Log in to Account Settings, navigate to Payment Methods, and remove all stored cards. |
Why yafee can help you cancel with confidence
Cancelling a digital subscription should not require a law degree or three hours of frustration. Yafee specializes in translating complex consumer law into clear, step-by-step procedures that you can follow on your own, without paying a lawyer or waiting on hold with customer support.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and escalate complaints to consumer protection bodies like CASE. Our guides are grounded in actual consumer legislation-the Consumer Protection (Fair Trading) Act in this case-and updated regularly to reflect changes in company policies and payment platforms.
If you encounter resistance from Linkvertise, or if you need guidance on filing a CASE complaint or initiating a bank chargeback, Yafee's library of step-by-step cancellation guides can walk you through every option. Visit Yafee today to access cancellation guides for thousands of services, all written in plain language and backed by consumer law.
Contact details for Linkvertise
If you need to reach Linkvertise directly for cancellation support or to query your refund, use the contact information below.
Email: Check your account settings or the Linkvertise website footer for the official support email address. Typically, support is available at [email protected] or a similar domain.
Website: linkvertise.com
Mailing Address: Linkvertise does not maintain a public physical office in Singapore. If you require a formal written address for escalation purposes, check your account statement or terms and conditions for their registered business address, or contact CASE directly and they will provide Linkvertise's registered address on file.
Consequently, email remains your most reliable contact method. Use your cancellation screenshot and account email as reference points in all correspondence. Yafee recommends keeping a detailed record of every email you send, including the date, time, and content, in case you need to escalate to CASE or your bank later.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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