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Frequently asked questions
Cancel Linkvertise: The Right Way
How to cancel Linkvertise and protect your refund rights in south africa
Understanding Linkvertise and why you might want to leave
Linkvertise is a link shortening and monetisation platform that allows publishers to earn money from shared links through advertisements and redirect traffic. If you have subscribed to Linkvertise Premium, you are paying for an enhanced experience with improved earning potential and faster redirect speeds. Many South African users sign up expecting to generate passive income, only to discover that earnings do not justify the subscription cost or that the platform does not align with their workflow. At Yafee, we have helped thousands of consumers navigate this exact situation, and we are here to guide you through cancelling with confidence and clarity.
Who uses Linkvertise and common reasons to cancel
Publishers, content creators, and digital marketers use Linkvertise to monetise their links across social media and messaging platforms. You may have paid for Linkvertise Premium expecting significant returns, only to find your earnings fall short of your subscription fee. Alternatively, you may have subscribed through an app store and now want to cancel without ongoing charges draining your account. Whatever your reason for leaving, taking control of your subscriptions is an essential part of financial wellness, and your decision to cancel is valid.
Linkvertise premium subscription overview
Linkvertise Premium removes certain redirect delays and increases your earning potential per click. The subscription changes how your links perform, but the cost must deliver real value to justify renewal. If you are reading this guide, you have already decided that value is not there for you. That is completely reasonable, and Yafee supports your right to cancel without judgment.
Your consumer protection rights in south africa
South African law gives you powerful protections when you sign up for subscriptions online, whether you are aware of them or not. The Consumer Protection Act 68 of 2008 (CPA) is your primary legal framework, and understanding these rights strengthens your position if Linkvertise resists your cancellation or refund request.
The 14-day cooling-off period and Linkvertise premium
The CPA grants you a 14-day automatic cooling-off period for distance transactions - contracts concluded online or by telephone. This means if you subscribed to Linkvertise Premium within the last 14 calendar days, you have the right to cancel and claim a full refund without providing a reason. Linkvertise may publish its own money-back guarantee with a similar timeframe, but your legal right under the CPA exists independently. Keep this timeline in mind: you have stronger leverage in your first two weeks as a subscriber.
Your right to clear information and dispute resolution
The CPA requires that Linkvertise provide transparent information about terms, cancellation procedures, and fees before you pay. If the company failed to disclose how to cancel or hid the process behind multiple menus, this is a breach of your legal rights. If you are disputing a charge or a refused refund, you can escalate to the National Consumer Commission (NCC) at www.ncc.org.za or your provincial consumer protection body. Yafee advises you to gather evidence before escalating: invoices, screenshots, email confirmation, and proof of payment all strengthen your case significantly.
Your legal position
You have the right to cancel Linkvertise Premium within 14 days of purchase and receive a full refund under the CPA. The company cannot charge you a penalty for exercising this right. If Linkvertise refuses your cancellation or refund, you can report the breach to the National Consumer Commission or your provincial consumer authority. Document all communication in writing (email or in-app messaging) so you have a clear record if escalation becomes necessary.
How to cancel Linkvertise via the web
The official web cancellation method gives you the clearest audit trail of your cancellation request and should be your first step. Follow these steps exactly, and save screenshots as proof that you initiated the cancellation.
Step 1: log in to your Linkvertise account
- Open your web browser and visit the Linkvertise website.
- Enter your email address and password in the login form.
- If you have forgotten your password, click the "Forgot Password" link and follow the recovery email sent to your registered inbox.
- Once logged in, take a screenshot showing your username and the current date to document your access.
Step 2: navigate to your account settings
- Look for a menu icon (usually three horizontal lines) or a user profile icon in the top right corner of the dashboard.
- Click on "Settings," "Account," or "My Profile" - the exact label depends on Linkvertise's current interface.
- Scroll down until you locate a section labelled "Subscription," "Billing," or "Premium Membership."
- Take a screenshot of this page showing the subscription section before you proceed.
Step 3: cancel your premium subscription
- In the subscription section, look for a button labelled "Cancel Subscription," "Manage Subscription," or "Downgrade."
- Click this button. You may be prompted to confirm your cancellation or answer a survey about your experience.
- Complete any mandatory fields, but do not feel obligated to provide detailed feedback explaining your reason for leaving.
- Review the cancellation confirmation page carefully - it should display your cancellation date and confirm that no future charges will occur.
- Screenshot this confirmation page immediately.
Step 4: check your email for cancellation confirmation
- Within minutes of submitting your cancellation, check your inbox (and spam folder) for a confirmation email from Linkvertise.
- This email should include your cancellation date, your remaining access period (if applicable), and a reference number for your cancellation request.
- Forward this confirmation email to yourself from an external email account to create a backup copy.
- Save the email as a PDF file to your computer as additional proof of cancellation.
How to cancel Linkvertise via email or support contact
If the web cancellation method fails or you cannot access your account, you can request cancellation directly through the company's support channels. This method also creates a written record of your request, which is valuable if you later need to dispute a charge.
Step 1: prepare your cancellation email
- Open your email client (Gmail, Outlook, or the email account you used to register with Linkvertise).
- Compose a new email with the subject line: "Cancellation Request - [Your Username] - [Your Email Address]"
- In the email body, include the following information:
- Your full name
- Your registered email address with Linkvertise
- Your Linkvertise username (if you have one)
- The date you subscribed to Linkvertise Premium
- A clear statement: "I request immediate cancellation of my Linkvertise Premium subscription, effective immediately. Please confirm cancellation in writing."
- Your preferred refund method (original payment method, bank transfer, or other option)
- Do not use aggressive language - stay professional and factual.
Step 2: send to the correct address
- Linkvertise GmbH & Co. KG is registered at Lazarettweg 8a in Germany. Use this address in your email heading if contacting by post.
- For email support, check Linkvertise's website for a "Contact Us" or "Support" page - common email addresses include [email protected] or [email protected].
- If no email address is listed, submit your cancellation request through the in-app or web-based support ticket system.
- Send your email using "Read Receipt" or "Delivery Confirmation" to confirm the company received your message.
Step 3: follow up if you receive no response
- If Linkvertise does not respond within 5 business days, send a follow-up email referencing your first cancellation request and the date you sent it.
- In this follow-up, reference your legal right to cancel under the Consumer Protection Act 68 of 2008.
- Keep copies of both emails in a dedicated folder on your computer.
Understanding refund timelines and what happens after cancellation
Cancelling your subscription does not guarantee an immediate refund, but you have legal rights regarding the timing and method of repayment. Yafee advises you to understand the sequence of events so you can monitor whether Linkvertise complies with its obligations.
What happens immediately after you cancel
Once you cancel, Linkvertise should stop charging your payment method for future billing cycles. However, any payment already processed in the current billing cycle is usually non-refundable unless you fall within the 14-day cooling-off period. Your Premium features may remain active until the end of your current billing period - for example, if you cancel mid-month, you typically retain access until the first of the next month. This varies by subscription agreement, so check your confirmation email carefully.
Refund expectations and timelines
If you are entitled to a refund (because you cancelled within 14 days or Linkvertise breached its obligations), you can expect the following:
| Refund scenario | Timeframe | What you should do |
|---|---|---|
| You cancelled within 14 days of purchase | 5-10 business days | Request refund immediately via support; contact NCC if not received within 10 days |
| You cancelled after 14 days but within 30 days | Depends on company policy | Request refund; if denied, check if Linkvertise was non-compliant with CPA disclosure requirements |
| You cancelled due to unauthorised charge or billing error | Immediate dispute with payment provider | Contact your bank or payment processor to reverse the charge |
| Refund issued to original payment method | 3-7 business days after processing | Check your bank account; contact bank if refund does not appear |
| Refund issued via alternative method (bank transfer) | 5-10 business days | Request tracking number or confirmation; follow up weekly if not received |
| Linkvertise refuses refund | Escalate within 5 days | Report to National Consumer Commission or your provincial consumer body |
Monitoring your bank account and payment method
After you cancel, verify that no further charges appear on your bank statement or credit card. If Linkvertise continues to charge you after your cancellation, contact your bank immediately to dispute the transaction. Your bank can reverse unauthorised charges and may refund you within 48 hours. Keep evidence of your cancellation request (screenshots, email confirmations) to support your dispute claim.
Linkvertise pricing and subscription costs
Understanding what you are paying for helps clarify whether cancellation is the right choice. The following table outlines typical Linkvertise subscription tiers and their costs.
| Subscription tier | Monthly cost (ZAR) | Key features | Best for |
|---|---|---|---|
| Free tier | Free | Basic link shortening, standard redirect speed | Casual users, low-volume sharing |
| Linkvertise Premium | R 149 - R 299 | Faster redirects, increased earning potential, ad-free dashboard | Publishers, content creators seeking passive income |
| Business or Enterprise | Custom pricing | API access, priority support, custom branding | High-volume publishers and agencies |
| Annual prepay option | Discount (typically 20-30% off) | Same as monthly tier, but billed once per year | Committed long-term users |
If you chose an annual plan and wish to cancel, you have stronger grounds for a refund under the CPA if you are within 14 days. Even after 14 days, contact Yafee or your local consumer authority to assess whether Linkvertise failed to disclose adequate cancellation information at purchase.
Common mistakes to avoid when cancelling
Cancelling a subscription may seem straightforward, but a few common errors can undermine your legal position or delay your refund. Stay confident and methodical, and you will avoid these pitfalls.
Mistake 1: not documenting your cancellation request
Many users cancel and assume the process is complete, only to discover weeks later that they have been charged again. Do not assume. Take screenshots of every step: your account settings, the cancellation confirmation page, and the confirmation email. Save these files with the date in the filename (e.g., "Linkvertise-cancellation-2025-01-15.png"). These screenshots become critical evidence if you later dispute a charge with your bank or the National Consumer Commission.
Mistake 2: cancelling through an app instead of the web
If you subscribed to Linkvertise through an app store (Apple App Store or Google Play), cancelling through the app alone may not terminate your subscription. App store billing is often separate from the company's direct billing system. To cancel a subscription purchased through an app, you must cancel through the app store itself, not just the Linkvertise app. For iOS, go to Settings > [Your Name] > Subscriptions and select Linkvertise Premium. For Android, open Google Play, go to "Manage subscriptions," and select Linkvertise.
Mistake 3: ignoring confirmation emails
Linkvertise may send a cancellation confirmation email that looks final but includes terms like "Your subscription will end at the end of your current billing cycle." This is standard language, but it means you retain access until that date. However, verify that the email explicitly states no future charges will occur. If the language is ambiguous, reply to the confirmation email asking for written confirmation that all charges have stopped.
Mistake 4: assuming the company will refund you without asking
Cancelling your subscription and requesting a refund are two separate actions. Many companies require you to explicitly request a refund, especially after the 14-day cooling-off period. If you want your money back, email Linkvertise support specifically requesting a refund and referencing the Consumer Protection Act. Do not assume silence means refusal - follow up after 5 business days.
Mistake 5: using informal language or emotional tone in written cancellation requests
If you contact Linkvertise by email, use professional, factual language. Avoid phrases like "I am angry about this" or "This service is a scam." Instead, write: "I request cancellation of my subscription and a refund in accordance with the Consumer Protection Act 68 of 2008." Professional tone strengthens your legal position and ensures your request is taken seriously.
What to do after you cancel
Cancellation is not the end of the process - you must verify that Linkvertise honours your request. A few follow-up actions will protect you and ensure you are not charged again.
Monitor your bank statement for 30 days
Watch your bank account or credit card statement for the next month after cancellation. If you see a charge from Linkvertise after your cancellation date, report it immediately to your bank as an unauthorised transaction. Your bank can dispute the charge and may refund you within 48 hours while investigating.
Check your Linkvertise account one week later
Log back into Linkvertise one week after cancellation to confirm your Premium status has been removed and your account has reverted to the free tier. If you still see "Premium" listed, contact Linkvertise support immediately with a screenshot and reference your cancellation date.
Keep all correspondence indefinitely
Archive all emails, screenshots, and support tickets related to your cancellation in a dedicated folder on your computer. These become critical evidence if you later need to escalate to your bank or the National Consumer Commission. A simple folder named "Linkvertise Cancellation" is sufficient - just ensure it is organised by date.
When to escalate to the national consumer commission
If Linkvertise refuses to cancel your subscription, denies your refund request, or continues charging you after cancellation, you have the right to escalate to the National Consumer Commission (NCC). Yafee advises you to escalate only after you have given the company a fair opportunity to resolve the issue, but do not wait more than 30 days.
Filing a complaint with the NCC
- Visit www.ncc.org.za and navigate to the "Complaints" or "Make a Complaint" section.
- Download or complete the online complaint form. You will need to provide your name, contact details, and a detailed description of the issue.
- Attach copies of your cancellation request, Linkvertise's response (or lack of response), and any evidence of unauthorised charges.
- Submit your complaint by the method specified on the NCC website (typically email or online upload).
- The NCC will acknowledge receipt of your complaint within 5 business days and assign it a reference number.
- Linkvertise will be notified and given an opportunity to respond within 30 days.
Alternative: report to your provincial consumer protection office
If you prefer to escalate at a provincial level, contact your provincial consumer protection office directly. Your province may have its own consumer authority that can investigate breaches of the Consumer Protection Act. The National Consumer Commission website lists contact details for all provincial offices.
Comparison: should you keep or cancel Linkvertise?
Before you finalize your cancellation, consider whether keeping the subscription might still serve you. The following comparison table will help you decide.
| Factor | Keep Linkvertise Premium | Cancel Linkvertise Premium |
|---|---|---|
| Monthly spend you can afford | Premium is worth R149-R299 to you | You cannot justify R149-R299 per month |
| Earnings from the platform | You generate more than R150 per month | You generate less than R100 per month |
| Link traffic volume | You share links multiple times daily | You share links occasionally or not at all |
| Dependency on passive income | This income stream supports your finances | You have alternative income sources |
| Your commitment level | You plan to use the platform actively for 6+ months | You have lost interest or need to reduce subscriptions |
Key contacts and cancellation address
Use the following information to contact Linkvertise for cancellation or dispute resolution. If you are writing a formal cancellation letter or escalating a complaint, reference the registered address.
Linkvertise GmbH & Co. KG
Lazarettweg 8a
Germany
For email support, visit the Linkvertise website and locate the "Contact Us" or "Support" page. If you cannot find a direct email address, use the in-app or web-based support ticket system to submit your cancellation request. Yafee recommends always sending cancellation requests via email or in-app messaging so you have a written record.
For disputes or refund escalation, contact the National Consumer Commission at www.ncc.org.za or telephone the consumer hotline for your province.
Final steps and your next action
You now have the legal framework, the step-by-step process, and the escalation routes to cancel Linkvertise with confidence. Do not delay if you have decided to leave - the sooner you cancel, the sooner you stop paying for a service that no longer serves you. Use the web cancellation method if it is available to you, and always save proof of your cancellation request. If Linkvertise resists or continues charging you, Yafee has helped thousands of consumers recover refunds and enforce their cancellation rights through the National Consumer Commission. You have the law on your side, and your decision to cancel is valid. Take action today, document everything, and rest assured that South African consumer law protects your right to cancel.