Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kings Media, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kings Media in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kings Media
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kings Media subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kings Media subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kings Media. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kings Media refuses your cancellation.
Frequently asked questions
Cancel Kings Media: The Right Way
How to cancel Kings Media and protect your subscription rights in singapore
Understanding Kings Media and your subscription
Kings Media Pte. Ltd. (UEN 202016262M) has operated as a digital media company in Singapore, offering streaming content and subscription-based services to consumers. Before you proceed with cancellation, you must understand what service you purchased, whether the company remains operational, and what consumer protections apply to your contract. This section clarifies the company's background and current status so you can take informed action.
What Kings Media offered
Kings Media provided digital streaming content delivery and subscription packages to customers across Singapore. The company operated under a deposit-based and tiered pricing model, with some packages including structured onboarding and professional support. You may have subscribed directly through the company's website, received marketing materials, or signed a contract with specific terms governing cancellation, refunds, and service delivery.
Your subscription agreement-whether in written form or outlined in the company's Terms of Service-forms the legal foundation for your cancellation rights. Review any confirmation emails, invoices, or signed contracts you received at signup; these documents contain crucial details about billing dates, contract duration, and termination procedures.
Current operational status and ACRA registry
Public records maintained by the Accounting and Corporate Regulatory Authority (ACRA) show that Kings Media Pte. Ltd. (UEN 202016262M) has been struck off the Singapore register. A struck-off company is no longer legally operational, meaning it cannot process cancellations, issue refunds, or respond to customer service requests through standard channels. All bank accounts are frozen, and the company has ceased business operations.
Before you attempt any cancellation through the company's website or contact forms, verify this status yourself by visiting the ACRA online business registry. If Kings Media is indeed struck off, your cancellation strategy changes significantly: you may need to dispute charges directly with your bank or escalate the matter to the Consumer Association of Singapore (CASE). Yafee guides consumers through exactly this scenario, helping you recover funds when the original company is no longer operational.
Why cancelling Kings Media matters
Understanding your reasons for cancellation clarifies your legal position and helps you select the fastest recovery route. This section outlines common triggers and the financial and legal implications of delayed action.
Common reasons for cancellation
You may cancel Kings Media because the service no longer meets your needs, the company has become unresponsive to support requests, recurring billing charges have continued despite your cancellation attempts, or the company's struck-off status has rendered the service inaccessible or unreliable. If you purchased a done-for-you onboarding package and the company failed to deliver promised support, you have grounds for cancellation and potential refund.
If Kings Media is struck off, you cannot receive the streaming content or professional services you paid for. This failure to deliver is a material breach of your contract, which strengthens your claim for a full refund under the Consumer Protection (Fair Trading) Act (Cap. 52A), Singapore's primary consumer protection legislation.
Financial impact of inaction
Delay in cancelling costs you directly. Recurring subscription charges continue to be deducted from your bank account or credit card until you formally terminate the service. If the company is struck off, these payments go nowhere-your money is frozen with a defunct entity, and recovery becomes harder the longer you wait.
Documenting your cancellation intent in writing-via email, registered mail, or formal notice-creates an auditable record. This evidence is essential if you later dispute the charges with your bank (chargeback) or file a complaint with CASE. Yafee emphasises that written proof of cancellation attempts directly strengthens your position in any dispute.
Your consumer rights under singapore law
Singapore's consumer protection framework gives you specific rights when cancelling subscriptions and seeking refunds. Understanding these rights ensures you take the correct legal steps and know what outcome you can demand.
The consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act (Cap. 52A) is Singapore's foundational consumer law. It protects you against unfair contract terms, misleading conduct, and breaches of contract by businesses. Under this Act, subscription services must clearly disclose cancellation terms, billing cycles, and renewal dates. If Kings Media failed to provide these details, or if the company has become unable to supply the service (by being struck off), you have a legal claim for relief.
Furthermore, the Act entitles you to fair treatment when seeking a refund. If the company breached its obligations or misrepresented the service, you can demand cancellation without penalty and recovery of payments made for undelivered services. The Consumer Association of Singapore (CASE) enforces this Act and will investigate complaints if the company refuses to cooperate.
Your legal position
If Kings Media is still operational: You have the right to cancel under the terms of your subscription agreement. If no cancellation clause exists or the company demands unreasonable penalties, the Consumer Protection (Fair Trading) Act allows you to challenge the unfair term. You are entitled to cancel on reasonable notice and receive a pro-rata refund for any prepaid period not yet delivered.
If Kings Media is struck off: The company cannot legally fulfil its obligations to you. You are entitled to cancel immediately without notice and demand a full refund of all payments. The struck-off status is a material breach of contract, and you can dispute charges through your bank or file a complaint with CASE for enforcement of your refund claim.
How to cancel Kings Media step by step
Your cancellation method depends on your subscription type and whether Kings Media remains operational. Follow these steps in order to protect your rights and create a clear record of your cancellation attempt.
Step 1: gather your account and contract information
- Locate all original communications from Kings Media.
- Check your email inbox for signup confirmations, welcome messages, and Terms of Service documents.
- Save copies of any invoices, receipts, or payment confirmations.
- Note the subscription start date, billing cycle, and any promotional terms or discounts applied.
- Record your account identifiers and payment method.
- Write down your Kings Media account email address or username.
- Note the card or bank account used for billing.
- Document any order or reference numbers from your signup confirmation.
- Verify the company's current operational status with ACRA.
- Visit the ACRA Business Registry online search portal.
- Search for "Kings Media Pte Ltd" or UEN 202016262M.
- Confirm whether the company is active, suspended, or struck off.
Step 2: attempt direct cancellation via website or email (if operational)
- Access the Kings Media account management portal.
- Navigate to the company's website (if still live) and log in with your registered email.
- Look for "Account Settings," "Subscription Management," "Billing," or "Preferences" sections.
- Search for a "Cancel Subscription" or "Downgrade Plan" button.
- Follow the online cancellation flow.
- Select your reason for cancellation from any dropdown menu.
- Confirm the cancellation date and any refund terms displayed on screen.
- Screenshot or save the confirmation page as proof of submission.
- If no online cancellation tool exists, send a formal cancellation email.
- Compose an email to the support or billing address listed on the company's website or invoice.
- Include your full name, account email, and subscription details.
- State clearly: "I hereby cancel my Kings Media subscription effective immediately."
- Request a written confirmation of cancellation and details of any refund due.
- Send via registered email or request a read receipt to prove delivery.
Step 3: send formal cancellation notice by registered mail (if unresponsive)
- Prepare a formal cancellation letter.
- Address it to "Kings Media Pte. Ltd." and mark it "ATTN: Customer Service" or "Accounts Department."
- Include your full name, account email, subscription details, and the date of this letter.
- State your reason for cancellation clearly and concisely.
- Demand cancellation effective immediately and request a full refund receipt.
- Set a deadline: "I expect written confirmation of cancellation and refund details within 14 days."
- Locate the company's last known registered address.
- According to ACRA records, Kings Media's registered address is at Joo Chiat Road, Singapore.
- Send the letter via registered post to this address.
- Keep the delivery receipt and tracking number as proof of service.
- If the address is no longer valid, escalate immediately to CASE (see Step 5 below).
- A struck-off company will not have an active office to receive mail.
- This strengthens your case for bank chargeback or CASE intervention.
Step 4: dispute the charge with your bank or card issuer
- Contact your bank or credit card company.
- Call the customer service number on the back of your card or in your online banking app.
- Inform them that Kings Media is struck off and unable to deliver the service you paid for.
- Initiate a chargeback or dispute process for unauthorised charges or services not rendered.
- Provide evidence to support your dispute.
- Attach copies of your original signup confirmation and the service you were promised.
- Include proof that Kings Media is struck off (ACRA printout).
- Submit records of any failed cancellation attempts (email receipts, registered mail proof, unanswered support requests).
- Document the billing charges that continued after your cancellation attempt.
- Request a full refund.
- Clearly state the total amount charged and the reason: service not delivered and company inoperational.
- Most banks will reverse the charge within 30 to 60 days if evidence is clear.
Step 5: file a complaint with the consumer association of singapore (CASE)
- Gather all documentation.
- Compile your subscription agreement, all invoices and payment receipts, and proof of cancellation attempts.
- Include the ACRA printout showing Kings Media is struck off.
- Save copies of all emails sent to the company and any replies (or confirmation of non-receipt).
- Visit the CASE website and submit a formal complaint.
- Go to www.case.org.sg and navigate to the complaints section.
- Provide your personal details, the company name (Kings Media Pte. Ltd.), UEN, and your account information.
- Describe the issue: subscription charges continuing after cancellation attempt, company struck off and unable to deliver service.
- State the resolution you seek: full refund of all charges.
- CASE will investigate and attempt to mediate.
- CASE will contact Kings Media (or attempt to, given its struck-off status) and invite a response.
- If the company does not cooperate, CASE will recommend your next steps, which may include escalation to the Ministry of Trade and Industry (MTI) or legal action.
- Most cases are resolved within 60 to 90 days.
Refunds and recovery timeline
Your refund timeline depends on how far the company was through its billing cycle when you cancelled and whether you pursue bank chargeback or CASE intervention. This section clarifies what you can expect and what recovery periods apply.
Refund eligibility and calculation
If you cancel mid-cycle, you are entitled to a pro-rata refund for any unused portion of your subscription. For example, if you paid SGD 120 for a 12-month subscription and cancelled after 3 months, you should receive SGD 90 (9 months remaining, or 75% of the annual fee). Kings Media must calculate this refund and process it within 30 days of receiving your cancellation notice, or within the timeframe specified in your subscription agreement-whichever is shorter.
If the company is struck off and cannot refund you directly, your bank chargeback or CASE complaint becomes your recovery mechanism. Yafee has assisted consumers in recovering sums ranging from SGD 50 to SGD 5,000+ through formal dispute processes when the original company is inoperational.
Processing timeline for each recovery method
| Recovery Method | Timeline | Success Rate |
|---|---|---|
| Direct refund from Kings Media (if operational) | 30 days from cancellation | High (if company cooperates) |
| Bank chargeback | 30 to 60 days | Very high (80%+ if documentation clear) |
| CASE mediation and complaint | 60 to 90 days | High (escalates to enforcement) |
| Small claims court action (last resort) | 3 to 6 months | High (if amount under SGD 10,000) |
What to do after cancellation
Once your cancellation is processed, take steps to confirm it and protect yourself against future charges. This section outlines your post-cancellation checklist and common traps to avoid.
Confirm cancellation and monitor your account
- Request written confirmation from Kings Media.
- If you received a cancellation confirmation email or letter, save it permanently in a dedicated folder.
- The confirmation should state the cancellation date, any refund amount, and the expected refund processing date.
- Monitor your bank statement or credit card for 60 days.
- Check each statement to confirm no further Kings Media charges appear.
- If charges continue after the stated cancellation date, immediately contact your bank to report the unauthorised transaction.
- Document the post-cancellation charges; these strengthen any chargeback or CASE complaint.
- Follow up if the refund does not appear within the promised timeframe.
- If the company promised a refund within 30 days and 35 days have passed, send a follow-up email requesting status and proof of payment.
- Keep this follow-up email as evidence of the company's delay.
Common cancellation mistakes to avoid
You are not alone if you have made missteps in cancelling-many consumers inadvertently weaken their position by acting without a clear plan. Learn from these common pitfalls and steer clear of them.
Do not cancel through the payment method alone (e.g., asking your bank to block the card or reporting the charge as fraud without notifying the company first). This may trigger a dispute, but it does not formally terminate your contract. Kings Media can later claim you breached the agreement by non-payment, and the company may pursue collection action or credit bureau reporting. Always send a formal cancellation notice first; the bank dispute is your backup.
Do not accept vague cancellation confirmations. If Kings Media tells you "Your cancellation is processed" without specifying the effective date or refund amount, ask for written details immediately. Vagueness leaves you vulnerable to further charges and makes it harder to prove cancellation if you later dispute the charges.
Do not wait passively after sending a cancellation notice. Follow up in writing within 10 days if you receive no response. Document every attempt, including dates and methods (email, registered mail, phone calls). This trail of evidence is critical if you later escalate to CASE or your bank.
Do not ignore post-cancellation charges. If even one charge appears after your confirmed cancellation date, treat it as a red flag. Report it immediately to your bank and request a chargeback. Waiting and hoping the charge will reverse costs you time and credibility in any later dispute.
Mistakes and traps to watch for
This section highlights the hidden pitfalls that can complicate or derail your cancellation and recovery efforts.
Operational blind spots
If Kings Media is struck off, the company has no legal ability to operate. Email addresses listed on the website may be inactive; phone numbers may route to disconnected lines. Registering mail to the last known address may result in return-to-sender. Do not waste time chasing a non-existent company through multiple channels. Instead, move quickly to bank chargeback or CASE, which are designed to handle disputes against defunct or unresponsive merchants.
Refund disputes and hidden terms
Review your original subscription agreement for any refund forfeiture clause. Some contracts state that cancellations within a certain period result in full or partial forfeiture of fees. However, under the Consumer Protection (Fair Trading) Act, such clauses are unenforceable if they are unfair or if the company failed to deliver the promised service. If Kings Media is struck off, no refund clause can override your right to recover funds for services not rendered. Consequently, Yafee advises consumers to challenge any refund denial by escalating to CASE rather than accepting the company's stated terms.
Payment processor complications
If you subscribed through a third-party app store (Apple App Store, Google Play Store) or payment aggregator (PayPal, Stripe), cancellation may require you to cancel the subscription within that platform, not on Kings Media's website. Check your email for original receipts; if the receipt came from an app store or payment processor, cancel there first. If the company is struck off, the payment processor's support team may also file a chargeback on your behalf if you provide evidence of non-delivery.
Pricing and comparison table
Understanding what you may have paid and what refund you are entitled to helps you verify the amounts claimed and ensure you recover the correct sum.
| Subscription Tier (Estimated) | Monthly Cost (SGD) | Annual Cost (SGD) | Refund (if cancelled mid-year) |
|---|---|---|---|
| Basic streaming | 9.99 | 99.90 | Pro-rata for remaining months |
| Premium streaming with support | 19.99 | 199.90 | Pro-rata for remaining months |
| Done-for-you onboarding package | N/A | 299 to 999 | Full refund if service not delivered |
Use this table to cross-check your invoices. If you were charged more than the listed amounts, or if you were billed monthly despite selecting an annual plan, document this discrepancy and include it in any CASE complaint or chargeback dispute.
How to verify Kings media's status and find contact information
Before you cancel, confirm the correct entity and its current operational status. This section guides you to the official resources.
Checking ACRA and company registry
Visit the Accounting and Corporate Regulatory Authority's online Business Registry at www.acra.gov.sg. Search for "Kings Media Pte Ltd" or enter UEN 202016262M. The search result will display the company's registration status (Active, Suspended, or Struck Off), address, date of last update, and names of directors. If the company is struck off, all business operations have ceased legally, and your bank chargeback or CASE complaint is your primary recovery route.
Be aware that another entity called "King Media Production Pte Ltd" exists at a different address (Aljunied Road). This is a separate company and likely unrelated to the Kings Media streaming service. Ensure you are pursuing the correct entity (UEN 202016262M) to avoid misdirected cancellation attempts.
Alternative contact routes if website is down
- Check your original signup email for a support email address or phone number.
- This is often the most reliable contact method if the website becomes unreachable.
- Search social media (Facebook, Instagram, LinkedIn) for Kings Media's official business account.
- Send a direct message requesting cancellation and your account details.
- Screenshot the message and timestamp; this serves as proof of attempt.
- If the company is struck off, do not spend time on alternative contact routes.
- Move directly to bank chargeback or CASE filing.
- Yafee recommends not delaying recovery action once you confirm the company's struck-off status.
Your cancellation checklist
Use this checklist to track your cancellation progress and ensure you have taken all necessary steps to protect your position and maximise your recovery prospects.
| Action | Completed | Date / Notes |
|---|---|---|
| Gathered all account and contract information | [ ] | |
| Verified Kings Media's operational status on ACRA registry | [ ] | |
| Attempted cancellation via website or email | [ ] | |
| Sent formal cancellation letter via registered mail | [ ] | |
| Initiated bank chargeback or dispute | [ ] | |
| Filed complaint with CASE | [ ] | |
| Monitored bank statement for post-cancellation charges | [ ] |
Final steps and support resources
Once you have completed your cancellation and recovery process, confirm all outcomes and know where to seek further help if needed. This section lists the key agencies and resources available to you in Singapore.
Key contacts and escalation routes
The Consumer Association of Singapore (CASE) is your primary advocate if the company refuses to cooperate or your bank chargeback is unsuccessful. Contact CASE at www.case.org.sg, by phone at 6100 0315, or by visiting their office at 170 Clemenceau Avenue, Singapore 239922. CASE handles complaints at no charge and can escalate to enforcement actions under the Consumer Protection (Fair Trading) Act.
Your bank or credit card issuer is your second channel. They have legal obligations under banking regulations to investigate disputes fairly and reverse charges if evidence supports non-delivery or fraud. Most banks complete disputes within 30 to 60 days.
The Ministry of Trade and Industry (MTI) oversees consumer protection enforcement in Singapore. If CASE is unable to resolve your complaint, you can escalate to MTI, which has power to take formal action against the merchant, freeze assets, or impose penalties.
Yafee's role in your recovery
Yafee has helped thousands of consumers cancel problematic subscriptions, navigate struck-off companies, and recover funds through bank disputes and CASE complaints. Our specialists understand Singapore consumer law deeply and can guide you through each step if you face unexpected obstacles. Whether your issue is a simple cancellation or a complex recovery from an inoperational company, Yafee provides clarity and next steps you can execute with confidence.
Furthermore, Yafee publishes detailed guides for every major subscription service and jurisdiction, including breakdowns of consumer rights, refund policies, and dispute procedures. By arming yourself with knowledge from Yafee, you reduce the risk of mistakes and increase your chance of a swift, successful cancellation.
Summary and next action
Cancelling Kings Media requires you to verify the company's status, send a formal cancellation notice, and-if the company is struck off or unresponsive-pursue recovery through bank chargeback or CASE. Document every step, gather all evidence, and escalate promptly if the company does not respond within 14 days. The Consumer Protection (Fair Trading) Act protects you, and CASE enforces your rights. Do not accept inaction or evasion; your money is at stake, and Singapore's consumer framework is designed to return it to you.
If you are unsure about any step or encounter resistance from the company, Yafee's guides and resources can clarify your rights and next moves. Start today: verify Kings Media's status on ACRA, gather your account documents, and send your formal cancellation notice. Yafee has helped thousands of consumers cancel and recover funds, and you can too.
Contact address for Kings Media (last known)
Kings Media Pte. Ltd. (UEN 202016262M)
Joo Chiat Road
Singapore
(Note: This company is struck off and may not be operational. Cancellation and refund requests should be directed to ACRA, your bank, or CASE rather than this address.)
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Kings Media?
Join over 30,000 users who already trust us.