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Frequently asked questions
Cancel Kindly: Your Step-by-Step Guide
How to cancel Kindly in singapore and stop automatic charges
What Kindly is and why you might want to cancel
Kindly is a mobile application designed to cultivate daily kindness habits through artificial intelligence-driven prompts and personalised suggestions for good deeds. The app operates on a freemium subscription model: you receive a 14-day trial period at no cost, after which premium features require a paid subscription renewed automatically on your chosen billing cycle.
You may decide to cancel Kindly for several legitimate reasons. The daily habit-building approach might not align with your lifestyle, the app may not deliver the promised value, or you have simply transitioned to alternative tools. Whatever your reason, cancelling Kindly is achievable, but you must act before your free trial ends or your next billing cycle begins to avoid unwanted charges. Yafee specialises in helping consumers navigate subscription cancellations with confidence and clarity.
This guide walks you through every step of cancelling Kindly in Singapore, grounding your actions in consumer law protections and setting you on a clear path to a clean exit. Yafee has supported thousands of Singapore consumers in understanding their cancellation rights and executing smooth exits from subscription services.
How Kindly charges you
Kindly offers three subscription tiers billed through your device's app store-either Apple App Store or Google Play. The system charges your linked payment method automatically at the start of each billing cycle unless you cancel before renewal.
The critical insight: cancellation takes effect at the end of your current billing period, not immediately. If you have paid for a monthly plan, you retain full access until that calendar month expires. This means if you cancel on day 15 of your 30-day cycle, you continue to have access for 15 more days before your subscription closes.
Why cancelling matters now
Subscription applications frequently use friction and dark patterns-deliberately obscured cancellation pathways-to retain paying users. Kindly's cancellation process is relatively transparent, but every day you delay costs you money in automatic renewal fees. Set a reminder on your calendar for the day before your next billing date; this gives you a 24-hour safety window to cancel if you have decided the subscription is not worth renewing.
Kindly pricing in singapore
Here is the complete pricing breakdown so you understand exactly what you are paying and what you would save by cancelling now.
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Good Deeds Plus - Weekly | S$3.98 | Every 7 days | Short-term testing |
| Good Deeds Plus - Monthly | S$6.98 | Every 30 days | Regular users |
| Good Deeds Plus - Annual | S$39.98 | Every 365 days | Best value (33% cheaper per month) |
If you are enrolled in the annual plan at S$39.98 per year, cancelling immediately prevents another 12 months of charges. Weekly subscribers lose S$3.98 every 7 days, meaning delayed cancellation costs you approximately 57 cents per day in unnecessary fees.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act provides statutory protections when you deal with app subscriptions, regardless of what Kindly's terms of service claim about refunds.
Key protections that apply to digital subscriptions
Your statutory rights include the right to cancel within a reasonable timeframe and the right to receive goods and services as described. If Kindly fails to deliver the features promised-for instance, the artificial intelligence assistant is broken or unavailable-you have grounds to request a refund or account credit under fair trading legislation.
Furthermore, if you purchased a subscription and were charged immediately without a clear and accessible cancellation pathway, this conduct could violate fair trading principles. Singapore consumer law does not permit companies to make cancellation deliberately difficult, hidden, or unreasonably time-consuming.
Your legal position: You have the right under the Consumer Protection (Fair Trading) Act to cancel a digital subscription, and the seller must provide a cancellation mechanism that is as easy to use as the purchase process. If Kindly refuses to honour a legitimate cancellation request, you can escalate your complaint to the Consumers Association of Singapore or file a report with the Competition and Consumer Commission of Singapore.
When you may qualify for a refund
Although Kindly's standard policy is "no refunds," Singapore consumer law recognises exceptions. You may be entitled to a refund if the service is materially defective, misrepresented, or not delivered as advertised. You also have grounds for a refund if you cancel within 14 days of purchase and have not substantially consumed the service-a principle known as the "cooling-off period" for digital goods.
How to cancel Kindly on iOS
Cancelling Kindly on an Apple device requires you to access the subscription settings through the App Store, not within the app itself.
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon (your profile photo) in the top right corner of the screen.
- Tap "Subscriptions" from the menu options.
- This displays all active subscriptions linked to your Apple ID.
- Find and select "Kindly" from the list of subscriptions.
- If Kindly does not appear, verify that you are logged in with the correct Apple ID.
- Tap "Cancel Subscription" or the equivalent option.
- The system may prompt you to confirm your cancellation or offer a retention discount.
- Do not accept a discounted renewal offer unless you genuinely wish to continue.
- Confirm the cancellation and note the effective date.
- You will receive an email confirmation from Apple within minutes.
- Access to paid features continues until the end of your current billing period.
How to cancel Kindly on android
Cancelling Kindly on an Android device requires you to manage subscriptions through Google Play, not within the app.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the dropdown menu.
- Then tap "Subscriptions" to view all active subscriptions.
- Locate and tap "Kindly" from your list of active subscriptions.
- If Kindly does not appear, ensure you are using the Google account associated with your subscription.
- Tap "Cancel subscription" or the equivalent option.
- Google Play may display a retention screen or offer alternative pricing.
- Proceed with cancellation if you are certain you no longer want the service.
- Confirm your cancellation request.
- You will receive a confirmation email within moments.
- Your access to premium features will end on the renewal date shown in your confirmation.
What happens after you cancel Kindly
Understanding the post-cancellation timeline ensures you know exactly what to expect and can verify that your cancellation is processing correctly.
Immediate access after cancellation
Once you cancel, you retain full access to all premium features until the end of your current billing period. If you cancel on day 10 of a 30-day monthly subscription, you continue to use Kindly's premium tools for the remaining 20 days. This is standard app store practice and ensures you are not locked out immediately after cancellation.
After your billing period ends
At the end of your billing cycle, Kindly downgrades your account to the free tier automatically. You lose access to premium features such as personalised artificial intelligence prompts and advanced good deed suggestions. You can continue using the basic version of Kindly indefinitely at no charge, or delete the app entirely from your device.
Checking your cancellation confirmation
Verify your cancellation by returning to your app store subscription settings. On iOS, open the App Store, tap your profile, then Subscriptions; Kindly should no longer appear in your active subscriptions list. On Android, open Google Play, go to Payments and subscriptions, then Subscriptions; Kindly should be marked as "Cancelled" or should not appear. If Kindly still appears as active, contact the app store support team immediately.
Refund eligibility and how to request one
Kindly does not offer refunds as a matter of standard policy, but Singapore consumer law creates exceptions that may apply to your situation.
When you may qualify for a refund
You are eligible to request a refund if any of the following apply: the subscription did not deliver the features advertised, the service was unavailable for a material portion of your billing period, you cancelled within 14 days of your initial purchase and made minimal use of the service, or you were charged in error or without authorisation.
How to request a refund directly from Kindly
Contact Kindly's support team with documentary evidence of your issue. Explain your situation clearly, providing your order ID, the date you subscribed, and the specific reason for your refund request. Send this communication via email to the support address in the app's settings or help section. Keep a copy of your message and any responses; this documentation will support your claim if you escalate to the app store or consumer authority.
How to request a refund through apple app store
Apple processes refund requests independently of the developer. On your iPhone, open the App Store, tap your profile, select "Purchase history," find the Kindly charge, and tap "Report a Problem." Select a reason (such as "Accidental purchase" or "I did not authorise this charge"), provide a brief explanation, and submit. Apple typically responds within 24 to 72 hours.
How to request a refund through google play
Google Play provides a 48-hour refund window for most app and subscription purchases. Open the Google Play Store, go to your account menu, select "Payments and subscriptions," tap "Subscriptions," find Kindly, tap "Cancel subscription," and select a reason. If you are within 48 hours of purchase, you will see a refund option. If you are outside this window, Google may still consider a refund if you dispute a charge for service failure.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several traps can derail your exit. Knowing these pitfalls in advance ensures your cancellation proceeds smoothly.
Deleting the app instead of cancelling the subscription
The most common error is removing Kindly from your device without formally cancelling your subscription. Deleting the app does not stop automatic renewal; your subscription continues in the background, and your payment method is charged on schedule. Always cancel through the app store settings first, then delete the app if you wish.
Cancelling too late in your billing cycle
If you delay cancellation until the day before your renewal date, you risk your cancellation request not processing in time. Submit your cancellation at least three days before your renewal date to ensure the app store processes it before charging you again.
Accepting a retention offer without genuine intent
Kindly or the app store may present a discounted renewal rate during cancellation. Accept this only if you truly intend to continue. If you decline the service, accepting a discount and then cancelling again wastes time and confuses your cancellation record.
Ignoring your confirmation email
Always save your cancellation confirmation email from Apple or Google Play. This email proves the date and time you cancelled and serves as evidence if you are charged again or if a dispute arises. If you did not receive a confirmation, return to your app store subscription settings immediately to verify cancellation status.
Comparing Kindly with alternative apps
If you are cancelling because Kindly did not meet your expectations, consider whether an alternative kindness or habit-tracking app might serve you better.
| App | Cost model | Key features | Best for |
|---|---|---|---|
| Kindly | S$6.98/month or S$39.98/year | AI-driven prompts, good deed suggestions, habit tracking | Users seeking structured kindness goals |
| Habitica | Free with optional premium | Gamified habit tracking, community challenges | Users who respond to game mechanics |
| Done | S$2.99/month or S$19.99/year | Simple habit logging, analytics | Minimalist users seeking ease of use |
| Loop Habit Tracker | Free with ads or one-time S$4.99 purchase | Open-source, no subscription, offline-capable | Budget-conscious users who want permanence |
Loop Habit Tracker offers the lowest cost of entry and removes the recurring charge burden. Habitica appeals to gamers and community-oriented users. If you cancelled Kindly due to cost, Loop or the free tier of Habitica may provide better value without subscription anxiety.
Checklist for a successful Kindly cancellation
Use this checklist to ensure your cancellation is complete and verified.
- Set a calendar reminder for three days before your next billing date.
- Log into your Apple App Store account or Google Play account using the email and device linked to Kindly.
- Navigate to your subscriptions and locate Kindly in your active subscriptions list.
- Tap "Cancel subscription" or the equivalent button and confirm the action.
- Save the cancellation confirmation email you receive from Apple or Google Play.
- Return to your subscription settings 24 hours later and verify Kindly no longer appears as active.
- If you requested a refund, note the expected response timeframe (typically 24 to 72 hours for app store refunds).
- Check your email and app store account for any refund or cancellation updates.
- Delete the Kindly app from your device if you no longer wish to use it.
- Document your cancellation date and any correspondence for your records.
Why yafee helps you cancel with confidence
Cancelling a subscription should not require expert knowledge or legal interpretation. Yafee has helped thousands of Singapore consumers cancel digital subscriptions by grounding every step in consumer law protections and local regulations. Yafee translates complex fair trading legislation into clear, actionable steps so you know exactly what to do and why you have the right to do it.
Furthermore, Yafee documents your cancellation attempts and maintains records that support your position if a dispute arises. If Kindly refuses to honour your cancellation or charges you after you have formally cancelled, Yafee's documentation helps you escalate your complaint to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore with confidence.
Yafee also provides templates and guidance for refund requests grounded in the Consumer Protection (Fair Trading) Act, ensuring your communication is professional, legally informed, and compelling. Whether you are cancelling Kindly today or managing multiple subscriptions, Yafee removes the friction and uncertainty from the process.
Summary and next steps
Cancelling Kindly in Singapore is a straightforward process when you follow the correct platform-specific steps and act before your renewal date. You retain full access until the end of your current billing cycle, ensuring no service interruption during your transition. If you believe you qualify for a refund under fair trading legislation, you have the right to pursue that claim through Kindly, Apple App Store, Google Play, or ultimately the Consumers Association of Singapore.
Document every step of your cancellation, preserve your confirmation emails, and refer back to this guide if you encounter resistance or unexpected charges. Yafee specialises in supporting Singapore consumers through every stage of subscription management, from initial purchase clarity to final cancellation and dispute resolution. Take action today to stop unwanted charges and reclaim control of your digital services. Yafee has helped thousands of consumers cancel Kindly and dozens of other subscriptions; we are here to ensure your exit is clean, documented, and legally sound.