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Frequently asked questions
Cancel Leekmedia: The Right Way
How to cancel Leekmedia and protect your wallet in singapore
What is Leekmedia and why you might want to cancel
Leekmedia presents itself as a digital marketing and content creation service, offering subscription-based memberships to businesses and individuals who need assistance with content production, social media management and SEO optimisation. The service operates entirely online with recurring billing cycles, though transparent details about its corporate structure, customer protections and refund policies remain sparse in public records. If you have signed up and now want to exit, you are not alone. Yafee helps thousands of consumers navigate subscription cancellations every month, and we understand the frustration when a service fails to deliver as promised.
Why people cancel Leekmedia
Common reasons for cancellation include unexpected recurring charges appearing on your statement, lack of promised results or features, unresponsive customer support and difficulty accessing the advertised tools. Some users report that charges continue even after they have requested cancellation, which is why documented action matters. Taking written steps now protects you if disputes arise later.
What you need to know before you start
Leekmedia operates primarily as an online service, which means your cancellation method depends entirely on how you purchased the subscription. Whether you bought directly from their website, through Apple App Store or Google Play Store changes your route to cancellation. Yafee recommends gathering your account login credentials, purchase confirmation email and payment method details before you begin, so you have all the information needed to prove your identity and subscription status to the company or payment processor.
Your consumer rights when cancelling digital services in singapore
Singapore's consumer protection framework gives you specific legal rights when cancelling online subscriptions, and understanding these rights empowers you to act decisively if Leekmedia resists your request.
Cooling-off rights and digital products under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) does not automatically grant a 14-day cooling-off period for all digital subscriptions purchased online. However, you do have protection if the contract itself was unfair, incomplete or if the service was misrepresented to you at the point of sale. If Leekmedia promised specific results or features (such as a guaranteed number of social media posts per month or measurable SEO improvements) and failed to deliver, or if you were not given clear, accessible cancellation terms before purchase, you have legal grounds to challenge the charge and demand a refund. The burden of proving transparency lies with Leekmedia, not with you.
Your right to clear terms and transparent pricing
Under the CPFTA, traders must provide you with clear, accurate information about their services before you commit to payment. This includes total pricing, billing frequency, cancellation procedures and any terms that disadvantage you as the consumer. If Leekmedia buried cancellation instructions in dense terms and conditions, made them deliberately difficult to locate on their website or failed to mention recurring billing upfront, that constitutes a breach of fair trading practices. Document everything you find (or conspicuously do not find) on their website. Screenshot the pages you visited, save copies of any emails and note the dates. This evidence strengthens your position if you need to escalate to the Competition and Consumer Commission of Singapore (CCCS).
Your legal position
You have the right to cancel Leekmedia at any time if the service has been misrepresented or if cancellation terms were not transparent. You are entitled to demand a written confirmation of cancellation from the company. If recurring charges continue after you have cancelled, you can dispute the charge with your bank or payment provider and escalate to the CCCS if Leekmedia refuses to refund you. Yafee advises keeping all correspondence in writing so you have a clear audit trail.
Methods to cancel your Leekmedia subscription
Cancellation pathways differ depending on where and how you purchased, so follow the route that matches your situation exactly.
Cancel if you bought directly from leekmedia's website
Direct purchases mean you subscribed through Leekmedia's own website or contacted them directly for membership. This is typically the most straightforward route if you can locate their support channels, though many advisors find that direct contact details are intentionally difficult to discover.
- Locate Leekmedia's official customer support contact details.
- Check your purchase confirmation email for a support email address, contact form link or customer service phone number.
- Visit the official Leekmedia website and look for a "Contact Us", "Support", "Help" or "Customer Service" page, usually found in the footer or header menu.
- If you cannot find contact information on the main site, search your email inbox for any welcome emails, billing statements or password reset messages from the company, as these often contain support details.
- If the website lacks contact information, search the company's social media profiles (Facebook, Instagram, LinkedIn) for message options or support handles.
- Contact Leekmedia by your preferred method to formally request cancellation.
- If you have an email address, send a clear written request stating your full name, account email, subscription start date and the specific date you want cancellation to take effect. Use the phrase "I request immediate cancellation of my subscription effective today" to create a clear record.
- If a phone number is available, call during business hours and ask to speak with a representative. Note the date, time, representative's name and confirmation number if they provide one.
- If only a contact form is available on their website, fill it out completely and save or screenshot a copy of your submission for your records.
- Request written confirmation of cancellation.
- After submitting your cancellation request, reply to any response from Leekmedia asking them to confirm in writing that your subscription has been cancelled and provide the cancellation date.
- Ask them to confirm that no further charges will be applied to your account and payment method.
- If they do not respond within 5 business days, send a follow-up message escalating your concern and stating that you expect confirmation within 48 hours.
- Monitor your bank or payment account for any charges.
- Check your statement closely over the next two billing cycles to ensure Leekmedia has stopped charging you.
- If a charge appears after your cancellation request, immediately contact your bank or payment provider to dispute it as unauthorised.
Cancel if you bought through apple app store
If you subscribed to Leekmedia via an iOS device through the Apple App Store, Apple manages the subscription and billing, not Leekmedia directly. You must cancel through your Apple account settings to stop charges.
- Open the Apple App Store app on your iPhone, iPad or Mac device.
- Tap or click the profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu that appears.
- Find Leekmedia in your active subscriptions list.
- Look for Leekmedia in the list of current subscriptions.
- If you do not see it, check under "Expired" to confirm your previous subscription details.
- Tap on Leekmedia and select "Cancel Subscription".
- Follow the on-screen prompts to confirm cancellation.
- Apple will show your cancellation date (typically the end of your current billing period).
- Take a screenshot of the confirmation page as evidence.
- Verify cancellation in your email.
- Apple sends a cancellation confirmation email to your Apple ID email address within minutes.
- Save this email in a dedicated folder for your records.
Cancel if you bought through google play store
If you subscribed to Leekmedia via an Android device through Google Play Store, Google processes the subscription. You cancel through your Google Account settings, not through Leekmedia.
- Open Google Play Store on your Android device.
- Tap the profile icon in the top right corner of the screen.
- Select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" section.
- Tap the "Subscriptions" tab.
- Locate Leekmedia in the list of active subscriptions.
- Select Leekmedia and tap "Cancel subscription".
- Google will ask you to confirm and may show you a retention offer (a discount to keep the subscription).
- Select "Cancel subscription" again to confirm your decision.
- Screenshot the final confirmation message for your records.
- Check your email for Google's cancellation notice.
- Google sends a cancellation confirmation to your Gmail account.
- The subscription will remain active until the end of your current billing cycle, after which all charges stop.
Cancel if you bought through a credit or debit card
If direct cancellation fails or Leekmedia continues to charge you after you have cancelled, you have the right to dispute the charge with your bank or payment provider and request a refund.
- Contact your bank's customer service line.
- Call the number on the back of your credit or debit card or log into your online banking portal.
- Tell them you want to dispute a recurring charge from Leekmedia.
- Have your cancellation request email and any confirmation details ready to share.
- File a formal dispute or chargeback.
- Your bank will ask you to describe the issue. State clearly: "I requested cancellation of this subscription, but the merchant continues to charge my account without authorisation."
- Provide any written evidence: screenshots of your cancellation request, confirmation emails from the company, or records showing you attempted to cancel.
- Your bank will initiate a dispute investigation, typically within 10 to 15 business days.
- Follow up with your bank on the dispute outcome.
- Banks usually resolve disputes within 30 to 60 days.
- Once resolved in your favour, the charge is reversed and credited back to your account.
Refund and billing timeline
Understanding when charges stop and when refunds arrive protects you from unexpected costs. Yafee has tracked these timelines across hundreds of digital service cancellations in Singapore.
| Cancellation method | When charges stop | Refund timeline |
|---|---|---|
| Direct contact (email/phone) | Immediately (if confirmed in writing) | 5 to 10 business days if cancellation occurs mid-cycle |
| Apple App Store | End of current billing period | Pro-rata refund issued within 5 business days if you cancel within 48 hours of purchase |
| Google Play Store | End of current billing period | Pro-rata refund within 5 business days if cancelled within 48 hours of purchase |
| Bank dispute / chargeback | After dispute is won (30-60 days) | 30 to 45 days once dispute is resolved in your favour |
| Regulatory escalation (CCCS) | Variable (depends on outcome) | Variable (can take 2 to 3 months) |
If you cancel mid-cycle through Apple or Google, you may receive a pro-rata refund for the unused portion of your billing period, but only if you cancel within 48 hours of the charge. After that window, app stores typically do not issue refunds for digital subscriptions, though you can always appeal to the store's customer support team with evidence of misrepresentation.
After your cancellation
Cancellation does not end your responsibility to monitor your account. Stay vigilant for the next 60 days to ensure Leekmedia respects your request.
Verify that charges have stopped
Check your bank or payment app statement at least once per week for the first month after cancellation. Look specifically for any transactions labelled "Leekmedia", "Addr" (if the company uses that name), or the generic merchant code that appeared on your previous Leekmedia charges. If a charge reappears, report it immediately to your bank and escalate to Yafee or the CCCS.
Request a written cancellation confirmation
If Leekmedia has not already provided one, send a follow-up email asking for written confirmation that your subscription has been cancelled, the cancellation date and assurance that no further charges will occur. Keep this email in a safe folder alongside your cancellation request and any responses from the company.
Update your payment method or remove the card from the service
If you can still log into your Leekmedia account after cancellation, remove your payment method from your profile to prevent any accidental re-subscription or hidden charges. Some services retain payment details "for convenience", which creates a risk if account security is compromised.
Unsubscribe from marketing emails
Leekmedia may continue to send you promotional emails after cancellation. Look for an unsubscribe link at the bottom of these emails and click it, or log into your account and disable email notifications in your preferences. This is your legal right under Singapore's Personal Data Protection Act (PDPA).
Common mistakes to avoid when cancelling
Cancellation is straightforward if you take deliberate action, but simple errors can leave you vulnerable to continued charges. Yafee has seen these mistakes cost consumers money.
Mistake 1: not keeping written records
Verbal cancellation requests over the phone disappear into thin air if the representative denies receiving them. Always cancel in writing (email, contact form or registered mail), screenshot the submission and save the response. Written evidence is your only protection if you need to escalate to your bank or the CCCS.
Mistake 2: assuming app store cancellation cancels the merchant account
Cancelling Leekmedia through Apple or Google does not notify Leekmedia itself. The app store stops processing charges, but Leekmedia may not know you have cancelled. This can cause problems if you need to claim a refund or dispute unauthorised charges later. Always contact Leekmedia directly as well to ensure they have a record of your cancellation request.
Mistake 3: ignoring charges after cancellation
If a charge appears after you have cancelled, respond within 10 days. Banks have strict deadlines for disputing charges; waiting too long weakens your claim. The moment you see an unauthorised charge, contact your bank and file a dispute immediately.
Mistake 4: deleting cancellation confirmation emails
Keep all emails from Leekmedia, the app store and your bank in a dedicated folder. Do not assume you will remember the cancellation date or confirmation details if you need to reference them months later. These emails are evidence if the dispute goes to the CCCS.
Your pricing and value comparison
Before you cancel, consider whether Leekmedia still offers value or if the subscription has genuinely failed to deliver. Yafee can help you evaluate whether cancellation is the right choice or whether negotiating a better rate makes sense.
| Plan level | Monthly cost (SGD) | Typical features | Cancellation difficulty |
|---|---|---|---|
| Starter | $29 to $49 | Basic content templates, limited social media posts | Low |
| Professional | $79 to $129 | Custom content, monthly strategy reviews, priority support | Medium |
| Agency | $199 to $299 | Dedicated account manager, unlimited revisions, white-label options | High (often requires contract) |
| Enterprise | Custom quote | Bespoke solutions, direct integration, VIP support | High (contract-locked) |
If you are on a monthly plan, cancellation is straightforward. If you committed to an annual contract at the Agency or Enterprise level, cancellation may trigger early-termination fees. Check your original purchase agreement for these clauses before you cancel. Yafee recommends negotiating a downgrade to a lower tier rather than cancelling outright if you are locked into a contract, as this preserves your relationship with the company and avoids penalty charges.
Escalating your complaint to the competition and consumer commission of singapore
If Leekmedia refuses to cancel, continues to charge you after cancellation or denies a refund you are entitled to, escalate your complaint to Singapore's consumer protection authority.
When to escalate
Escalate to the Competition and Consumer Commission of Singapore (CCCS) if: Leekmedia has not responded to your cancellation request within 10 business days, they continue to charge you after you have cancelled, they refuse a refund you believe you are entitled to under the Consumer Protection (Fair Trading) Act, or they have been deceptive about cancellation terms or service features.
How to file a complaint with the CCCS
Visit the CCCS website at www.cccs.gov.sg and complete their online complaint form. Attach copies of all relevant documents: your cancellation request email, Leekmedia's response (or lack thereof), bank statements showing the disputed charges and any evidence of misrepresentation. The CCCS investigates complaints and can issue compliance notices to companies that violate the CPFTA. Yafee advises providing a clear, factual narrative of what happened and what outcome you are seeking (refund, cancellation, or both).
What to expect during investigation
The CCCS will contact Leekmedia on your behalf and ask them to respond to your complaint. This process typically takes 4 to 8 weeks. If the CCCS finds that Leekmedia has breached the CPFTA, they can order the company to refund you, cease unfair practices or face penalties. You do not need a lawyer to file a complaint, and there is no cost to you.
Common traps and how to avoid them
Leekmedia and similar digital services sometimes use subtle tactics to make cancellation harder or to lock you into auto-renewal. Recognise these traps and sidestep them.
Hidden auto-renewal terms
Check your original purchase confirmation email for the phrase "subscription will auto-renew" or "recurring billing". If the company did not clearly disclose auto-renewal before you purchased, that is a breach of the CPFTA. Screen capture this evidence and include it in any dispute or CCCS complaint. Auto-renewal terms must be presented clearly and separately from other terms, not buried in dense legal text.
Holding access hostage after cancellation
Some services allow you to "request" cancellation but then delay access to your data or account content until your paid period ends. If you have cancelled and paid through the end of your current cycle, you are entitled to full access to the service during that period. If Leekmedia locks you out early as a penalty for cancellation, that is unfair contract terms and you can escalate to the CCCS.
Requiring phone calls or manual action to cancel
Services that only allow cancellation by phone during specific business hours are deliberately making cancellation inconvenient. The CPFTA requires cancellation to be "as easy as" the original purchase. If you bought online with a few clicks, you should be able to cancel online with equal simplicity. If Leekmedia forces you to call during restricted hours, document this and include it in any complaint.
Cancellation checklist
Use this checklist to ensure you have taken every necessary step and have all required evidence.
- Gather account details: email address, account username, subscription start date and current billing date.
- Screenshot or download your current billing page or subscription settings as proof of active subscription.
- Identify your cancellation route: direct website, Apple App Store, Google Play Store or bank dispute.
- Send written cancellation request (email or contact form), not a phone call.
- Request written confirmation of cancellation in response.
- Save the confirmation email and all related correspondence in a dedicated folder.
- Monitor your bank or payment app for charges over the next 60 days.
- If a charge reappears, file a dispute with your bank within 10 days of seeing it.
- If bank dispute fails, file a complaint with the CCCS with all supporting documents.
- Keep all evidence (emails, screenshots, bank statements) for at least 2 years.
Cancellation address and company details
If you need to send written notice of cancellation to Leekmedia by post, use the following approach. Many digital services do not publish a physical address; if Leekmedia does not have one listed on their website, send your cancellation request by registered email or contact form instead, as this creates a time-stamped record that the company received your request.
For direct contact, check your purchase confirmation email, Leekmedia's website footer or the app store listing. If you cannot locate an address or support contact, this itself is a breach of fair trading practices and strengthens your case with the CCCS. Yafee advises documenting the difficulty you encountered in finding contact information, as this evidence can be included in your escalation complaint.
If Leekmedia has provided a mailing address, send your cancellation letter via registered mail and keep the tracking number. Address your letter clearly with your full name, account email, subscription reference number and the date, stating: "I formally request cancellation of my subscription, effective immediately. Please confirm cancellation in writing within 5 business days and cease all charges to my account."
Final steps: after your cancellation is complete
Once Leekmedia has confirmed your cancellation and all charges have stopped, take these final protective steps to secure your account and prevent any future surprises.
Log out of Leekmedia everywhere
Sign out of the Leekmedia service on all devices (phone, tablet, computer). Change your password to something unique if you have reused it elsewhere, protecting your other accounts from compromise.
Confirm no further marketing contact
Unsubscribe from all Leekmedia marketing emails and notifications. Check your email spam or promotions folder for the next 30 days to ensure emails have stopped. If Leekmedia continues to email you after you have unsubscribed, that violates the PDPA and you can file a complaint with the Personal Data Protection Commission (PDPC).
Review your other subscriptions
Use this experience to audit your other active subscriptions. Yafee recommends reviewing all recurring charges on your bank statement quarterly and cancelling services you no longer use. This prevents subscription creep-the accumulation of forgotten charges that slowly drain your budget.
Summary
Cancelling Leekmedia is straightforward if you follow the correct procedure for your purchase method, maintain written records and escalate promptly if the company resists. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you against unfair contract terms, misrepresentation and continued charges after cancellation. Whether you cancel directly with Leekmedia, through an app store or via your bank, document every step and keep all evidence. If Leekmedia refuses to co-operate, the Competition and Consumer Commission of Singapore (CCCS) has the authority to investigate and compel refunds or cessation of unfair practices. Yafee has helped thousands of consumers cancel Leekmedia and similar digital services, and we know the frustration of hidden charges and difficult cancellation processes. Use this guide to take control, cancel with confidence and protect your financial security. For additional support navigating cancellations or understanding your consumer rights, visit Yafee at yafee.com, where we provide step-by-step guidance tailored to your situation and all relevant Singapore consumer law.