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Frequently asked questions
Cancel Intelius: The Right Way to Reclaim Your Subscription
How to cancel your Intelius subscription and stop recurring charges
What is Intelius and why cancellation matters
Intelius is an online people-search platform that delivers background checks, public records reports, reverse phone lookups and ongoing subscription access to consumers across multiple markets, including Singapore. The service operates on an automatic-renewal billing model, meaning your payment method is charged monthly unless you actively cancel.
Many users sign up for a trial or single report, then discover they are charged repeatedly for access they no longer need. Understanding how Intelius billing works and where your subscription lives is essential to stopping unwanted charges. Yafee specialises in helping you locate and cancel exactly these kinds of recurring payments, so you regain control of your finances.
How Intelius billing and auto-renewal works
When you subscribe to Intelius, you agree to recurring charges billed to your payment method (credit card, debit card or app store account) on a monthly or periodic cycle. Your account may be linked across multiple platforms: the Intelius web portal, the mobile app on iOS or Android, or third-party app stores such as the Apple App Store or Google Play. Each platform may require separate cancellation steps, which is why many users remain charged even after attempting to cancel once.
Furthermore, trial offers often convert to paid subscriptions automatically after the trial period expires. If you do not cancel before this date, you will be charged the full subscription price without additional warning. Yafee recommends identifying which platform hosts your subscription and noting the date your trial ends to prevent surprise charges.
Common reasons to cancel Intelius
- You completed your background check or research and no longer need ongoing access.
- You were charged after a trial period ended without clear prior notification.
- The subscription auto-renewed when you believed you had already cancelled it.
- You prefer a competing service or have found an alternative solution.
- The monthly cost no longer fits your budget or financial priorities.
- You object to the privacy implications of maintaining an active people-search subscription.
Your consumer rights under singapore law
When you cancel a subscription service in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which grants you specific rights regardless of how the service is marketed or billed.
What the consumer protection (Fair trading) act protects
This legislation requires that suppliers (including Intelius or its payment processor) act fairly and honestly when they bill you. Unfair contract terms, misleading renewal language, hidden cancellation procedures and failure to honour cancellation requests can all breach your rights under this Act.
Key protections you hold include:
- The right to clear, upfront information about recurring charges and cancellation procedures before you commit to any subscription.
- The right to cancel without penalty within a reasonable timeframe (typically 14 days for trial offers under consumer law).
- The right to receive written confirmation of your cancellation request and to have charges cease immediately or by the stated date.
- The right to escalate complaints to the Consumers Association of Singapore (CASE) if Intelius refuses to honour your cancellation or withholds refunds unfairly.
- The right to dispute charges through your card issuer or payment provider if Intelius continues to bill you after cancellation.
Your legal position
If Intelius continues to charge you after you have submitted a valid cancellation request, that is a violation of fair dealing under Singapore law. You can file a formal complaint with CASE at case.org.sg or contact your card issuer to dispute the charges. Keep all cancellation confirmations, email receipts and correspondence as evidence of your cancellation attempt. Yafee advises retaining these documents for at least 12 months in case you need to prove you cancelled or to support a chargeback dispute.
Intelius subscription plans and pricing
Below is an overview of common Intelius subscription plans and their costs in USD, based on publicly available information. Note that prices may vary by region and are subject to change; convert to SGD using the current exchange rate for your reference.
Current plan pricing overview
| Plan name | Price (USD) | Billing period | Key features |
|---|---|---|---|
| People Search (monthly) | USD $25.11 | Monthly | Unlimited person and address reports |
| People Search (bi-monthly) | USD $21.35 | Every two months | Unlimited person and address reports |
| Reverse Phone Lookup + People Search | USD $35.30 | Monthly after trial | Phone lookups plus unlimited reports |
| Court Records Access add-on | USD $4.99-$9.99 | One-time or monthly | Access to court and legal records |
| Free trial (People Search) | Free | 7 days | Limited access; auto-converts to paid |
| Free trial (Reverse Phone) | Free | 7 days | Limited lookups; auto-converts to paid |
How to cancel your Intelius subscription
Intelius offers multiple cancellation methods depending on where your subscription is active. You must identify which platform hosts your account and follow the correct cancellation steps to ensure charges stop immediately.
Cancel Intelius through the web portal
- Log in to your Intelius account using your registered email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page and follow the reset instructions.
- Navigate to your account settings or subscription management page (usually found in the top menu under "Account" or "Settings").
- Look for a section labelled "Billing", "Subscriptions" or "Manage Membership".
- Locate your active subscription and select "Cancel Subscription" or "Manage Plan".
- Intelius may display your renewal date and the amount of your next charge at this stage.
- Follow the on-screen prompts to confirm your cancellation.
- Intelius may offer a discount to keep you subscribed; declining this will allow you to proceed with cancellation.
- Take a screenshot of your cancellation confirmation page before exiting.
- This confirmation serves as evidence of your cancellation request.
- Check your email for a cancellation confirmation message from Intelius within 24 hours.
- If you do not receive this email, log back in and verify that your subscription status shows as "cancelled" or "inactive".
Cancel Intelius via the mobile app (iOS or android)
- Open the Intelius app on your phone and log in with your account credentials.
- Ensure you are using the official Intelius app from the Apple App Store or Google Play Store.
- Tap the menu icon (hamburger menu, usually at the top left or bottom of the screen).
- Select "Account", "Settings" or "Manage Subscription".
- Scroll to find your subscription or billing information.
- On iOS, you may need to exit the app and open the App Store app, then navigate to your account → Subscriptions to manage the app subscription.
- On Android, tap "Manage Subscription" or "Billing" and you will be directed to the Google Play Store subscription management page.
- Select "Cancel Subscription" or "Unsubscribe".
- Confirm your cancellation when prompted.
- Save a screenshot of the cancellation confirmation.
- Your subscription will cease at the end of your current billing cycle.
Cancel via apple app store (iOS subscribers)
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID at the top of the screen, then select "Subscriptions".
- Find Intelius in your list of active subscriptions.
- Tap the Intelius subscription to view details.
- Tap "Cancel Subscription" (or "Edit Subscription" if cancellation is not immediately visible).
- Confirm your cancellation by following the on-screen prompts.
- Verify that your subscription status changes to "Expired" or "Cancelled".
- The cancellation is effective immediately; you will not be charged at your next renewal date.
Cancel via google play store (Android subscribers)
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top right of the screen.
- Select "Manage subscriptions" or "Payments and subscriptions".
- Tap "Manage subscriptions".
- Find Intelius in your active subscriptions list.
- Tap the Intelius subscription to open its details page.
- Tap "Cancel subscription" at the bottom of the screen.
- Confirm your reason for cancellation (optional) and confirm the cancellation.
- Verify that the subscription status shows "Cancelled" or a future date when the cancellation takes effect.
- You will receive a confirmation email to your registered Google account.
Cancel Intelius by registered mail
If you are unable to cancel online or if Intelius fails to honour an online cancellation request, you may cancel by sending a registered mail letter to the company's official address. This method creates a paper trail and serves as legal evidence of your cancellation attempt.
- Prepare a formal cancellation letter.
- Include your full name, registered email address, phone number and the date you are submitting the cancellation.
- State clearly: "I hereby cancel my Intelius subscription effective immediately" or "as of [date]".
- Request written confirmation of your cancellation.
- Send the letter via registered mail to Intelius's corporate headquarters.
- Intelius corporate headquarters address: Intelius, 1650 Third Avenue, Suite 1750, San Diego, California 92101, United States.
- Alternative address: Intelius, c/o Bellevue, Washington address (confirm the current address on the Intelius website before posting).
- Retain your registered mail receipt and a copy of your cancellation letter.
- Registered mail provides proof of delivery and the date the company received your cancellation request.
- Allow 10-14 business days for the letter to reach Intelius and for them to process your cancellation.
- Contact Intelius customer support via email to confirm they have received your letter and processed your cancellation.
- Monitor your bank or credit card account to ensure no charges appear after this deadline.
- If you are charged after your cancellation letter is received, file a dispute with your card issuer.
What happens after you cancel
Once you cancel your Intelius subscription, you will lose access to the service at the end of your current billing cycle. Understanding the post-cancellation timeline helps you avoid surprise charges and verify that your cancellation was processed correctly.
Your access after cancellation
You remain able to log in and view your account until the end of your current billing period. After this date, your account will be deactivated and you will not be able to perform new searches or access reports. Your historical data (searches, saved reports) may remain on file, but you cannot retrieve new information. Yafee advises downloading or saving any reports you need before your final billing date.
Timeline for charge cessation
If you cancel during your billing period, your subscription ends at the conclusion of that cycle. For example, if you cancel on the 10th and your renewal date is the 20th, your subscription remains active until the 20th and you will not be charged again. If you cancel on the 25th and your renewal date is the 20th, you have missed the cancellation deadline for this cycle and will be charged once more; your cancellation takes effect on the following month's renewal date.
Refund eligibility and how to request one
Intelius operates a limited refund policy. Most subscriptions are non-refundable after the trial period ends, but you may be entitled to a refund if you cancel within a specific window or if you are charged in error.
When you can request a refund
- Within 7 days of a trial conversion to a paid plan (if you did not authorise the charge).
- If you are charged after submitting a valid cancellation request.
- If Intelius charged your card multiple times in error (duplicate charges).
- If you cancel within 14 days under Singapore's consumer protection rules for unfair or misleading terms.
How to request a refund
- Contact Intelius customer support via email with your request.
- Provide your account email, the date of the charge in question and the amount charged.
- Attach a screenshot of your cancellation confirmation or the date you attempted to cancel.
- If Intelius denies your refund, escalate the complaint to your credit card issuer or bank.
- Provide your bank with the same documentation and explain that the charge was unauthorised or made after cancellation.
- File a chargeback dispute; your bank will investigate and may reverse the charge on your behalf.
- If the dispute remains unresolved, file a complaint with the Consumers Association of Singapore (CASE).
- Visit case.org.sg and submit a formal complaint.
- Include all cancellation confirmations, email correspondence and bank statements as evidence.
Common mistakes to avoid when cancelling
Cancellation failures often stem from incomplete steps or misunderstanding Intelius's multi-platform structure. Knowing these pitfalls in advance allows you to cancel correctly on your first attempt.
Mistake 1: cancelling on one platform only
If your subscription is linked to the Apple App Store or Google Play Store, cancelling through the Intelius web portal will not stop charges from the app store. You must cancel the subscription on the platform where it was originally purchased. Yafee recommends logging into the web portal, the mobile app and your payment provider's subscription page to verify the cancellation status everywhere.
Mistake 2: not saving cancellation confirmations
Screenshots and email confirmations are your only proof of cancellation if a dispute arises. Intelius may claim they never received your cancellation request, or your account may be charged due to a system error. Without evidence of your cancellation attempt, your bank or CASE cannot help you recover the funds. Take screenshots of every cancellation page and forward your confirmation emails to yourself.
Mistake 3: cancelling too close to the renewal date
If you cancel on your renewal date or just before, Intelius may process your next charge before your cancellation takes effect. Check your renewal date before cancelling and aim to cancel at least 3-5 days before the charge is due. If you are charged after cancelling, follow the refund process immediately.
Mistake 4: assuming trial cancellation is automatic
Free trials on Intelius do not cancel automatically. You must actively cancel before the trial ends, otherwise you will be charged the full subscription price. Set a calendar reminder 2-3 days before your trial ends to ensure you cancel on time.
Intelius cancellation checklist
Use this checklist to ensure your cancellation is complete and properly documented.
| Task | Completed? | Notes |
|---|---|---|
| Identify subscription platform | [ ] | Web portal, iOS app, Android app, or third-party store |
| Log in and locate cancellation option | [ ] | Account settings, billing, or subscriptions menu |
| Submit cancellation request | [ ] | Confirm the date cancellation takes effect |
| Take screenshot of confirmation | [ ] | Save to your phone or cloud storage |
| Receive email confirmation | [ ] | Allow up to 24 hours; check spam folder |
| Monitor for charges | [ ] | Verify no charges appear after cancellation date |
Why choose yafee to manage your subscriptions
Cancelling subscriptions can be time-consuming, especially when multiple platforms are involved or when a company makes cancellation deliberately difficult. Yafee specialises in helping consumers navigate the cancellation process, from identifying all active subscriptions to ensuring charges genuinely stop.
Yafee has helped thousands of consumers cancel unwanted subscriptions like Intelius, recover unauthorized charges and regain control of their recurring payments. Our platform guides you through every step, provides templates for cancellation letters and escalation emails, and keeps records of your cancellation attempts for use in disputes.
Intelius cancellation summary and next steps
Cancelling your Intelius subscription is your legal right under the Consumer Protection (Fair Trading) Act, and you can execute it immediately online, via the mobile app or by registered mail. The key steps are:
- Identify the platform on which your subscription is active (Intelius website, Apple App Store, Google Play Store or other).
- Log in and navigate to your subscription settings.
- Submit your cancellation request and screenshot the confirmation.
- Wait for an email confirmation from Intelius or your payment provider.
- Monitor your account for the next 2 billing cycles to ensure no unauthorised charges appear.
- If charges continue after cancellation, dispute them with your card issuer or file a complaint with CASE.
Contact information for escalation
If Intelius refuses to honour your cancellation or disputes your refund claim, escalate your complaint to:
- Consumers Association of Singapore (CASE): case.org.sg | Email: [email protected] | Phone: 6100 0315
- Your credit card issuer or bank: Contact the customer service number on the back of your card to initiate a chargeback dispute.
- Intelius customer support (for initial resolution): Support email available on the Intelius website.
Mailing address for registered mail cancellation
Intelius Corporate Headquarters
1650 Third Avenue, Suite 1750
San Diego, California 92101
United States
Alternative address (Bellevue, Washington)
Intelius
Bellevue, Washington
United States
(Confirm the exact suite number and postal code on the Intelius website before posting your registered mail.)
Yafee is committed to simplifying the cancellation process and ensuring your rights are protected. Whether you choose to cancel independently or need step-by-step guidance, Yafee provides the tools, templates and legal information you need to take action with confidence. Visit Yafee today to explore how we can help you manage all your subscriptions in one place and stop unwanted recurring charges for good.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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