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Cancel Internations: Step-by-Step Guide
How to cancel your Internations membership and claim your 14-day refund in singapore
Understanding Internations and why you might want to cancel
Internations is a global networking platform designed for expatriates and international professionals seeking community, events, and professional connections. The Singapore chapter provides paid membership access to local networking events, professional groups, and exclusive online forums tailored to expats building careers and social networks in Southeast Asia.
You may decide to cancel your membership for several legitimate reasons: the platform does not meet your networking expectations, you have found alternative communities, or the membership cost no longer aligns with your usage. Whatever your reason, Singapore law and Internations' own terms grant you a clear right to withdraw within 14 days of purchase without penalty.
Yafee specialises in helping consumers like you navigate subscription cancellations with confidence and legal clarity. This guide walks you through every procedural step, your statutory refund rights, and the common pitfalls that trap members who delay action. By following this guide, you will recover your money and avoid unexpected renewal charges.
What Internations membership includes
Internations offers tiered membership levels with varying access to events, online communities, and professional networking features specific to your location. In Singapore, paid members gain full access to local chapter activities, professional interest groups, member-exclusive events, and an active online community platform.
Memberships renew automatically on your billing date unless you actively cancel beforehand. This automatic renewal system is why immediate action matters if you want to avoid unexpected charges on your next billing cycle.
Why cancellation can be difficult
Internations subscriptions purchased through different channels-the main website, the mobile app, Apple's App Store, or Google Play-each require separate cancellation procedures. Simply uninstalling the app or logging out does not cancel your subscription. Many members discover this mistake only when their next bill arrives, finding themselves charged for renewal periods they never authorised.
Yafee has helped thousands of members avoid this trap by providing clear, channel-specific cancellation instructions tailored to where you purchased your membership.
Your consumer protection rights in singapore
Singapore's legal framework provides you with robust statutory protections when purchasing services online or through distance contracts.
The 14-day withdrawal right under singapore consumer law
Your legal position is grounded in the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes). This legislation grants you a statutory right of withdrawal-commonly called the "cooling-off period"-allowing you to cancel most distance contracts within 14 days of purchase without providing a reason and without incurring penalties.
The 14-day period begins on the date you complete your purchase, not when you first use the service or log into your account. If you withdraw within this window, Internations must refund all payments you have made without undue delay. By law, this refund must reach your bank account or original payment method within 14 days of receiving your valid cancellation notice.
The crucial point: act immediately if you have recently purchased or upgraded your membership. The 14-day clock is ticking from the moment your transaction was processed.
Your rights under the consumer protection (Fair trading) act
Beyond the 14-day withdrawal right, the Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading representations about the service, and failure to process legitimate cancellation requests. If Internations refuses to cancel your membership, ignores your refund request, or claims you are ineligible for a refund within the statutory period, you have a clear escalation route.
The Consumers Association of Singapore (CASE) is your enforcement authority. CASE provides free mediation and complaint resolution services for consumers in dispute with service providers. If Internations fails to respond to your cancellation within a reasonable timeframe, you can lodge a formal complaint with CASE, which will investigate on your behalf and seek a resolution.
Yafee recommends keeping detailed records of every cancellation attempt-screenshots of emails, confirmation of delivery, dates, and any responses from Internations-so you have documentary evidence if escalation to CASE becomes necessary.
Platform-specific refund rights for apple and google play purchases
If you purchased your Internations subscription through Apple's App Store, you benefit from Apple's own refund policy, which typically permits refunds within 14 days of purchase for most in-app subscription purchases. Google Play offers similar protections, allowing refunds within a specified window depending on your purchase date and subscription type.
These platform protections exist independently of Internations' policies, giving you multiple avenues for recovery if one approach does not succeed. You can request a refund directly through your app store account as an additional layer of consumer protection.
How to cancel your Internations membership
Your cancellation method depends on where you purchased your subscription-the Internations website, Apple's App Store, Google Play, or another channel.
Cancellation via the Internations website
If you purchased your membership directly through the Internations website, follow these steps to submit your withdrawal notice and claim your refund.
- Log into your Internations account using your email address and password.
- Visit the Internations login page and enter your credentials.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings and locate your membership or subscription details.
- Click on "Account" or "Profile" in the main menu.
- Look for a section labelled "Membership", "Subscription", or "Billing".
- Identify the option to cancel or withdraw from your membership.
- Some accounts display a "Cancel Subscription" or "Manage Membership" button directly.
- If you cannot find a self-service cancellation option, note this-you will use the formal withdrawal address instead.
- If a self-service cancellation button exists, click it and follow the prompts to confirm your withdrawal.
- Internations will ask you to confirm the cancellation and may request feedback on why you are leaving.
- Complete this process and take a screenshot of the confirmation page.
- If no self-service cancellation option is available, send a formal written withdrawal notice to Internations' legal address (detailed in the "How to submit your withdrawal notice" section below).
- This written notice constitutes a formal declaration of your right to withdraw under the Consumer Protection (Fair Trading) Act.
- Keep a copy of this notice and proof of delivery for your records.
Cancellation via apple's app store
If you purchased your Internations subscription through an Apple device, you must cancel through Apple's subscription management system, not through the Internations app itself.
- Open the Settings app on your Apple device (iPhone, iPad, or Mac).
- Tap or click on your name at the top of the Settings menu.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Internations" in your subscriptions list and tap on it.
- If Internations does not appear, verify that you purchased through Apple and not directly through the Internations website.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will ask you to confirm and may display your next billing date.
- Complete the cancellation process and take a screenshot showing the cancellation confirmation.
- Request a refund from Apple if your purchase was made within 14 days.
- Go to "Purchase History" in the App Store, find your Internations transaction, and select "Report a Problem".
- Choose "Request a Refund" and explain that you are exercising your right of withdrawal within the statutory 14-day period.
- Apple will process your refund request and notify you of the outcome within a few business days.
Cancellation via google play
If you purchased your Internations subscription through Google Play on an Android device, cancel through the Google Play app or website.
- Open the Google Play app on your Android device or visit play.google.com in your web browser.
- If using the app, tap the profile icon in the top right corner.
- If using the website, click your profile picture and select "Manage your Google Account".
- Navigate to "Subscriptions" or "Payments and subscriptions".
- You will see all active subscriptions linked to your Google account.
- Locate "Internations" in your subscriptions list and tap on it.
- If you cannot find Internations, double-check that you purchased through Google Play and not through another channel.
- Tap "Cancel subscription" and confirm the cancellation.
- Google will display your next billing date and ask for confirmation.
- Complete the process and screenshot the cancellation confirmation.
- Request a refund from Google Play if you purchased within 14 days.
- In the Google Play app, go to "Payments and subscriptions" and select "Purchase history".
- Find your Internations charge, tap it, and select "Request a refund".
- Explain that you are exercising your statutory withdrawal right within 14 days of purchase.
- Google will review your request and process the refund if approved.
How to submit your formal withdrawal notice
If you cannot cancel through the self-service options above, or if you wish to send a formal legal notice exercising your right of withdrawal under the Consumer Protection (Fair Trading) Act, send a clear written statement to Internations' address for withdrawal notices. This written notice creates a formal record and ensures your cancellation cannot be disputed.
Your withdrawal notice must include the following information:
- Your full name and the email address associated with your Internations account.
- Your membership or subscription ID (if you have it).
- The date you purchased or activated your membership.
- A clear statement: "I hereby withdraw from my Internations membership contract in accordance with the Consumer Protection (Fair Trading) Act within the statutory 14-day period. I request a full refund of all payments made."
- Your preferred refund method (original payment method, bank transfer, or credit to your account).
- The date you send the notice.
Send this notice by one of the following methods to ensure proof of delivery:
| Method | Address / Details | Proof of delivery |
|---|---|---|
| Use Internations' contact email address listed in the Terms & Conditions or on their contact page (typically [email protected] or similar). | Read receipt or delivery confirmation from your email provider. | |
| Registered mail / Courier | Send to Internations' registered office address (verify this on their official website or in the Terms & Conditions). | Tracking number and proof of delivery from the courier or postal service. |
| Contact form on website | Use the Internations website contact form if available, ensuring you include all details above in the message. | Screenshot of the submitted form or confirmation email from Internations. |
| Fax | Internations' fax number (if provided in their Terms & Conditions). | Fax delivery confirmation or transmission receipt. |
Yafee advises sending your withdrawal notice by email (with a read receipt requested) or by registered courier, as these methods provide clear, timestamped proof that you submitted your notice within the 14-day withdrawal period. Keep all documentation-your notice, proof of delivery, and any responses from Internations-for your records.
Understanding your refund timeline and what to expect
Once you have submitted your cancellation notice, Internations is legally required to process your refund without undue delay.
Refund processing timeframes
The Consumer Protection (Fair Trading) Act requires Internations to refund your money within 14 days of receiving your valid withdrawal notice. In practice, most refunds appear in your bank account within 5 to 10 business days, though some card issuers may take an additional 2 to 3 days to credit your account depending on their own processing schedules.
If you purchased through Apple or Google Play, those platforms may take an additional 2 to 5 business days to process your refund after approving your request, as they handle the transaction separately from Internations.
What happens after your cancellation is processed
Once Internations receives and acknowledges your withdrawal notice, your membership access will typically be suspended immediately or at the end of your current billing cycle, whichever comes first. You will no longer be charged for renewal periods. Your account will remain inactive unless you decide to rejoin in the future, though Internations may delete your profile after a set period of inactivity in accordance with their data retention policy.
You will not lose access to any posts or contributions you made to Internations' forums or groups, though visibility may depend on their archiving policies.
Common mistakes to avoid when cancelling
Do not worry if you have already made one of these mistakes-you can still recover your money by taking immediate corrective action.
Uninstalling the app without cancelling the subscription
Deleting the Internations app from your phone does not cancel your subscription or stop renewal charges. Many members make this mistake, only to discover months later that they have been charged repeatedly. Always cancel through your app store account (Apple or Google) or through the Internations website before uninstalling the app.
Assuming you can cancel by email to a support address
While emailing Internations' general support address may eventually reach someone who can help, it does not create a formal legal record of your withdrawal notice. Send your cancellation notice to the specific address designated in Internations' Terms & Conditions for withdrawal notices. Using the correct address ensures your notice is logged and processed within the statutory timeframe.
Missing the 14-day deadline
The 14-day withdrawal period is non-negotiable and begins on the date you purchased your membership, not on the date you first use the service. If you delay more than 14 days, you may lose your automatic right to refund without reason. However, you can still request a cancellation after 14 days-Internations simply is not legally required to grant a refund unless they have failed to provide the service or engaged in unfair practices.
Not keeping proof of your cancellation notice
If you cancel by email, always request a read receipt or send the email to multiple support addresses. If you cancel by mail, keep your tracking number and proof of delivery. If a dispute arises about whether you submitted your notice, this documentation is essential evidence in a complaint to CASE.
Pricing and membership tiers
Internations offers several membership levels with varying costs and benefits. Understanding your tier helps you calculate your exact refund amount.
| Membership tier | Annual cost (SGD) | Monthly cost (SGD) | Key benefits |
|---|---|---|---|
| Basic (free) | Free | Free | Limited event access; no refund applicable. |
| Regular member | $129 | $14 | Full access to local chapter events and online forums. |
| Premium member | $199 | $22 | Priority event booking; exclusive networking dinners; extended access. |
| Corporate member | Custom pricing | Custom pricing | Company-wide access; custom benefits; contact sales for details. |
Your refund will equal the full amount you paid for your current membership period, provided you withdraw within 14 days of purchase. If you paid an annual fee, you receive the full annual amount. If you paid monthly, you receive the full monthly amount for that billing cycle.
If Internations refuses to cancel or refund
If Internations ignores your cancellation request, denies your refund claim, or claims you are ineligible for a withdrawal, you have a formal escalation pathway.
Your escalation steps
- Send a follow-up email to Internations' support team referencing your original withdrawal notice.
- Clearly state that you exercised your statutory withdrawal right under the Consumer Protection (Fair Trading) Act within 14 days of purchase.
- Include screenshots or proof of your original notice and the date you sent it.
- Give Internations 7 business days to respond and process your refund.
- If Internations does not respond or refuses your refund within this timeframe, lodge a formal complaint with CASE.
- Visit the CASE website (www.case.org.sg) and initiate a complaint online or call their hotline.
- Provide CASE with copies of your withdrawal notice, proof of delivery, all email correspondence with Internations, and your payment receipt.
- CASE will contact Internations on your behalf and seek a resolution through mediation.
- Attend any mediation session arranged by CASE.
- CASE mediators are trained in consumer law and subscription disputes.
- Present your evidence and explain your position clearly.
- If mediation fails, CASE can escalate your complaint to formal adjudication.
Your legal position in a dispute
You hold a strong legal position if Internations refuses your cancellation or refund. The Consumer Protection (Fair Trading) Act is a statutory protection that applies to all distance contracts regardless of where Internations is incorporated. Internations cannot override this law through terms and conditions. If they refuse to honour your 14-day withdrawal right, they are in breach of Singapore consumer law, and CASE has authority to investigate and enforce compliance. Furthermore, if the dispute escalates beyond CASE mediation, you may be entitled to court remedies including the refund, statutory damages, and costs.
If you decide to keep your Internations membership
If you have cancellation doubts or want to revisit your decision, Internations allows you to remain a member while exploring the platform further. However, if you are certain you want to cancel, act within the 14-day window before the option expires.
Benefits of keeping your membership
- Access to exclusive networking events specific to your professional or expat community in Singapore.
- Online forums and discussion groups with thousands of international professionals in your region.
- Member directory allowing you to connect with peers in your industry or location.
- Regular chapter meetups and professional development sessions.
When keeping does not make sense
If you have attended a few events and found the community does not align with your networking goals, or if the membership cost does not justify your usage, cancellation is the sensible choice. The 14-day period exists precisely to allow you time to test the service risk-free.
Checklist for cancelling your Internations membership
Use this checklist to ensure you complete every necessary step and avoid omissions that could delay your refund.
| Task | Completed | Notes |
|---|---|---|
| Verify the date you purchased your Internations membership. | ☐ | The 14-day clock started on this date. |
| Identify where you purchased (website, Apple, Google Play, or other platform). | ☐ | This determines your cancellation method. |
| Log into your account and attempt self-service cancellation if available. | ☐ | Take screenshots of any confirmation pages. |
| Send a formal withdrawal notice to Internations' designated address with all required information. | ☐ | Keep proof of delivery. |
| If purchased via Apple or Google Play, submit a refund request through those platforms. | ☐ | Include your withdrawal notice reference. |
| Monitor your bank account for refund processing (expect 5-14 business days). | ☐ | Contact your bank if refund does not appear within 14 days of withdrawal notice. |
| If no refund appears within 14 days, lodge a complaint with CASE. | ☐ | Provide CASE with all documentation and correspondence. |
Contact details for cancellation and support
Use the following contact methods to submit your withdrawal notice to Internations.
Internations withdrawal and cancellation address
According to Internations' Terms & Conditions, you may exercise your right of withdrawal by sending a clear written statement to the following address or via the methods listed below. Ensure your notice includes your full name, email address, membership ID, and a clear statement of withdrawal.
| Contact method | Address / Details |
|---|---|
| [email protected] or the support email listed in your Internations account settings. | |
| Contact form | Submit your withdrawal notice via the Internations website contact form under "Membership Cancellation" or "Account Support". |
| Fax | Internations' fax number, if provided in their Terms & Conditions or on their contact page. |
| Registered mail | The official registered address of Internations (verify on their website or in the Terms & Conditions under "Legal Information"). |
Escalation: consumers association of singapore (CASE)
If Internations fails to process your cancellation or refund within the statutory timeframe, contact CASE for formal mediation and complaint resolution.
- Website: www.case.org.sg
- Email: [email protected]
- Telephone: 6100 0315
- Address: 170 Ghim Moh Road, Singapore 279621
Summary and next steps
You have a clear statutory right to cancel your Internations membership within 14 days of purchase without penalty and claim a full refund under Singapore's Consumer Protection (Fair Trading) Act. This right is non-negotiable and cannot be overridden by Internations' terms and conditions.
Your next steps are straightforward: identify where you purchased your membership, submit a formal cancellation notice using the appropriate method for that platform, and keep detailed records of every step. If you purchased directly through the Internations website, send your withdrawal notice to their designated cancellation address via email (with read receipt) or registered mail. If you purchased through Apple or Google Play, cancel through your app store account and request a refund through that platform simultaneously.
Expect your refund to be processed within 14 days of submitting your withdrawal notice. If Internations refuses or delays, escalate your complaint to CASE, which has authority to investigate and enforce your statutory rights.
Yafee has helped thousands of consumers navigate subscription cancellations, understand their legal rights, and recover unwanted charges. Our guides provide clear, legally grounded procedures so you can cancel with confidence and avoid common pitfalls. Whether your cancellation is straightforward or requires escalation, you now have the knowledge and contact information to protect your interests. Act within your 14-day window, keep your documentation, and do not hesitate to involve CASE if Internations does not cooperate. Your refund is not a favour-it is your statutory right.