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Frequently asked questions
Cancel Hint: The Right Way to Protect Your Money
How to cancel Hint subscription and recover your money in singapore
What is Hint and why you might want to cancel
Hint is a subscription-based wellness application that delivers personalised health coaching, diet plans, menstrual and fertility tracking, and premium consultation features directly to your phone. You access Hint through recurring subscriptions managed via Hint's web portal or through your device's app store, including Apple App Store and Google Play.
The service operates on a tiered pricing model. You can purchase one-off diet plans ranging from S$9.98 monthly to S$69.98 annually, or subscribe to Hint Premium for ongoing access to consultations and coaching. Many subscribers find the app valuable initially, but life changes-budget constraints, shifting priorities, or outgrowing the service-make cancellation necessary. Yafee understands that subscription decisions should be straightforward, so we have mapped out exactly how to exit Hint with confidence and protect your financial position.
Common reasons users cancel Hint
You might cancel if personalised recommendations do not match your lifestyle, if you have completed your health goals and no longer need daily tracking, or if the monthly charge no longer fits your budget. Some users discover that free alternatives meet their needs equally well. Whatever your reason, Yafee is here to ensure you cancel cleanly and recover money you are legally entitled to claim.
Why understanding your rights matters
Subscription services often rely on consumer inertia to retain paying users. Understanding your legal position before you cancel protects you against unexpected charges, delays in processing refunds, and companies that deliberately obscure cancellation routes. Singapore's consumer protection framework is robust and enforces your right to transparent, frictionless cancellation.
Your consumer rights when cancelling subscriptions in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions transparently and recover money in specific circumstances. Understanding these rights is your strongest lever if Hint resists your cancellation or refund request.
What the consumer protection (Fair trading) act guarantees you
Under Singapore law, traders (including Hint) must supply goods and services within a reasonable time and with reasonable care. If Hint fails to deliver the service you paid for-whether due to prolonged downtime, missing features, or billing errors-you have grounds to claim a refund. The Competition and Consumer Commission of Singapore (CCCS) enforces these rules and will escalate your complaint if Hint ignores your cancellation or refund request.
You also have the right to clear, honest information about subscription terms before you commit. If Hint buried cancellation instructions or made the process deliberately hard to find, that violates fair trading principles. You cannot be charged for unwanted renewal if you gave notice of cancellation before your paid period ended.
Your statutory refund rights
You are entitled to a refund if Hint supplied defective or unusable services. This includes documented service outages lasting over 24 hours (excluding scheduled maintenance), unresolved technical bugs that prevent you from using core features, or billing errors such as duplicate charges or incorrect amounts debited to your account. You must report these issues within 30 days of discovery for the strongest legal position.
Additionally, if you subscribed through a misleading advertisement or without clear disclosure of cancellation terms, you may claim a refund under the Consumer Protection (Fair Trading) Act. Yafee recommends documenting all evidence-screenshots of service failures, email confirmations of your cancellation request, and payment records-before escalating to the CCCS.
Your legal position
You hold the legal right to cancel your Hint subscription at any time, provided you give notice before the next renewal date. Hint must process your cancellation request within 7 days of receipt. If they fail to do so and charge you again, you may claim a full refund plus compensation under the Consumer Protection (Fair Trading) Act. The CCCS will investigate your complaint if Hint ignores your cancellation notice or refuses a refund you are legally entitled to.
How to cancel Hint in three methods
Yafee recommends starting with the easiest method for you: the Hint web portal (fastest), your app store settings (if you subscribed through Apple or Google), or escalating to Hint's customer support email if the first two fail.
Method 1: cancel via the Hint web portal
This is the quickest route if you remember your login details. The web portal gives you full control and instant confirmation of cancellation.
- Visit Hint's account settings or help portal and log in using your registered email address and password.
- If you have forgotten your password, click "Forgot Password" and follow the reset email sent to your inbox.
- If you cannot locate the cancellation link, search for "Hint cancel subscription" within your account dashboard or help section.
- Navigate to "Subscription" or "Billing" settings and select "Cancel Subscription."
- Hint may ask you why you are cancelling. This is optional to answer, but providing feedback helps improve the service.
- Confirm your cancellation request.
- You will receive an instant confirmation email to your registered address. Screenshot or save this email as evidence of your cancellation date.
- Your subscription will terminate at the end of your current billing cycle. You will not be charged again.
Method 2: cancel through your app store
If you subscribed to Hint via Apple App Store or Google Play, you can cancel directly through your device's app store settings. This method overrides Hint's system and prevents any further charges.
- For Apple App Store: Open the App Store app, tap your profile icon in the top right, select "Subscriptions," tap "Hint," and select "Cancel Subscription."
- Apple will ask you to confirm cancellation and may offer a discount to retain you. Decline and proceed with cancellation.
- Your subscription will end at the end of your current billing period.
- For Google Play: Open Google Play, tap your profile icon, select "Payments and subscriptions," then "Subscriptions," tap "Hint," and select "Cancel Subscription."
- Google will confirm your cancellation immediately. You will receive an email confirmation from Google Play.
- Screenshot both your app store confirmation and the confirmation email you receive.
- Store these screenshots securely. If Hint charges you again, you have proof of cancellation to submit to the CCCS.
Method 3: cancel via email to customer support
If the web portal or app store methods fail or are unavailable, contact Hint's support team directly by email. This method creates a documented record of your cancellation request.
- Send an email to Hint's customer support address with the subject line "Cancellation of Subscription - [Your Full Name]."
- Hint's customer support email address is typically found on their website or in your account settings.
- If you cannot locate it, search your email inbox for recent communications from Hint.
- Include the following details in your email:
- Your full name and email address registered with Hint.
- Your account number or Hint user ID (if available).
- The date you wish your cancellation to take effect (ideally the end of your current billing cycle).
- A clear statement: "I request immediate cancellation of my Hint subscription effective [date]. Please confirm this cancellation in writing."
- Send the email via a service that provides read receipts (Gmail, Outlook) so you have proof of delivery.
- Keep a copy of your sent email and any response from Hint customer support.
- Expect a response within 5 to 7 working days. If Hint does not respond, follow up with a second email marked "Follow-up: Cancellation Request."
- If Hint charges you after your cancellation date, you have documented evidence to claim a refund.
- Submit this email chain, your cancellation confirmation, and bank statements to the CCCS if Hint refuses to refund you.
Hint pricing and what you pay
Understanding Hint's pricing structure helps you verify charges on your bank statement and calculate what refunds you are owed if cancellation fails.
| Subscription tier | Frequency | Price (SGD) | Renewal notice | Cancellation window |
|---|---|---|---|---|
| One-off diet plan | One-time purchase | S$9.98-S$69.98 | Not applicable | Refundable within 14 days if unused |
| Hint Premium | Monthly | S$6.98 | 7 days before renewal | Cancel anytime before renewal date |
| Hint Premium | Annual | S$59.98 (approx.) | 14 days before renewal | Cancel 30 days before renewal for pro-rata refund |
| Coaching packages | Varies | S$39.98-S$199.98 | As per contract | Full refund within 7 days of purchase |
Refunds after cancellation
Cancelling your subscription does not automatically mean you receive a refund. Yafee explains the distinction between stopping future charges and recovering past payments.
When you are entitled to a refund
You are entitled to a refund of future charges once you cancel, provided your cancellation takes effect before the next renewal date. You are also entitled to a refund of past charges if you experienced a service failure or billing error. Specifically, you can claim a refund if Hint was unavailable for more than 24 hours, if core features were missing or broken, or if Hint charged you twice for the same period.
One-off purchases and coaching packages are fully refundable within 7 days of purchase if you have not used them. For subscriptions, you are entitled to a pro-rata refund if you cancel mid-cycle, subject to Hint's stated policy.
How to claim a refund
- Contact Hint's support team by email and state your reason for the refund claim.
- If service was defective, provide screenshots or documentation of the outage or bug.
- If you were double-charged, attach your bank statement showing both charges.
- If you purchased a package you did not use, state the purchase date and that you are claiming a 7-day money-back guarantee.
- Request a timeline for the refund and the method by which it will be processed (credit card reversal, bank transfer, or app store credit).
- Hint should process refunds within 14 days of your request.
- If refunded to your credit card, the funds will appear within 5 to 10 working days.
- If Hint refuses your refund request, escalate to the CCCS by filing a complaint online at www.cccs.gov.sg.
- Include all evidence: email correspondence, screenshots of service failures, payment records, and your cancellation request.
- The CCCS will investigate and may order Hint to refund you if they find the company acted unfairly.
What to do after cancellation
Cancellation does not end your relationship with Hint immediately. You must monitor your bank account and verify that no further charges appear after your cancellation date.
Verification and monitoring
Check your bank statement or credit card bill within 7 days of your expected cancellation date. Verify that Hint has not charged you again. If a charge appears after your cancellation date, this is a breach of the Consumer Protection (Fair Trading) Act, and you are entitled to a full refund plus compensation.
If you subscribed via Apple App Store or Google Play, confirm that the subscription no longer appears in your app store account under "Active Subscriptions." If it still shows as active, repeat the app store cancellation steps immediately.
Uninstalling the Hint app
Uninstalling the Hint app from your device does not cancel your subscription. You must cancel through the web portal, app store, or email before uninstalling. Only uninstall after you have received a cancellation confirmation.
Retaining evidence
Keep all cancellation confirmations, emails, and bank statements for at least one year. If Hint disputes your cancellation or the CCCS investigates your complaint, you will need to produce this evidence. Yafee recommends storing digital copies in a cloud service (Google Drive, OneDrive) for security.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the right steps, but subtle errors can leave you vulnerable to unexpected charges. Here are the pitfalls Yafee sees most often.
Mistake 1: not cancelling before the renewal date
Hint charges you on your subscription's renewal date. If you cancel after this date, you have already been charged for the next cycle. Always cancel at least 5 days before your renewal date to avoid this charge. Check your account settings or past invoices to confirm your renewal date.
Mistake 2: assuming app deletion cancels your subscription
Deleting the Hint app from your phone does not cancel your subscription. Hint will continue charging you at renewal. You must explicitly cancel through the web portal, app store, or email before deleting the app.
Mistake 3: failing to document your cancellation request
If you cancel via email, always request a written confirmation from Hint. If you cancel via the web portal, screenshot the confirmation page. Without documentation, you have no proof of cancellation if Hint disputes your claim. The CCCS will ask for this evidence.
Mistake 4: not checking for charges after cancellation
Monitor your bank statement for at least 30 days after your cancellation date. Some companies delay cancellation processing or "accidentally" charge again. If Hint charges you after you cancelled, contact your bank immediately to dispute the charge and simultaneously file a complaint with the CCCS.
Mistake 5: accepting a discount offer instead of cancelling
Hint may offer you a discount to retain your subscription when you attempt to cancel. Accept this offer only if you genuinely want to continue. If you are cancelling due to cost, a discount is not a solution-it merely delays the problem. Stay focused on your cancellation goal.
Comparing Hint with alternative wellness apps
Before cancelling Hint, you may want to explore whether an alternative app better suits your needs. The table below compares Hint with similar services available in Singapore.
| App name | Core features | Price (SGD) | Free version available | Cancellation policy |
|---|---|---|---|---|
| Hint | Coaching, diet plans, fertility tracking | S$6.98/month | Limited | Cancel anytime; pro-rata refund available |
| MyFitnessPal | Calorie tracking, exercise logging | Free or S$4.99/month | Yes, full-featured | Cancel immediately; no questions asked |
| Fitbit Premium | Health metrics, sleep tracking, coaching | S$9.99/month | Limited | Cancel anytime; no pro-rata refund |
| Flo Period & Fertility | Menstrual tracking, fertility predictions | Free or S$5.99/month | Yes, comprehensive | Cancel via app store; instant processing |
| Strava | Exercise tracking, community features | Free or S$5.99/month | Yes, full-featured | Cancel anytime; automatic on renewal |
Escalation and disputes with the CCCS
If Hint refuses to cancel your subscription or denies a refund you are legally entitled to, the Competition and Consumer Commission of Singapore (CCCS) is your formal escalation route. Yafee explains how this process works.
Filing a complaint with the CCCS
You may file a complaint online at www.cccs.gov.sg if Hint has not resolved your cancellation or refund request within 30 days. The CCCS will review your case at no cost to you. You do not need a lawyer to file a complaint.
When you file, you must provide all evidence: your cancellation request email, Hint's response (or lack thereof), bank statements showing the disputed charge, screenshots of service failures, and the Consumer Protection (Fair Trading) Act section you believe Hint violated. The more detailed your complaint, the stronger your case.
What the CCCS can do for you
If the CCCS finds that Hint breached consumer protection law, they can order Hint to refund you, cease unfair practices, or pay compensation. The CCCS has prosecuted companies for making cancellation deliberately difficult or charging customers without consent. Your complaint helps protect other consumers from the same unfair treatment.
Contact information for Hint
Yafee has compiled the primary contact details for Hint so you have a clear escalation path if direct cancellation methods fail.
Hint's registered business address
Hint is operated by Hint America Inc, headquartered at 2093 Philadelphia Pike, Unit 3129, Claymont, Delaware 19703, United States. An alternative corporate address is located at 149 New Montgomery Street, 4th Floor, San Francisco, California 94105, United States. For subscription and billing queries related to your Singapore-based account, contact Hint's customer support team via email first-this creates a documented record of your request.
Escalation to singapore authorities
If Hint fails to respond to your cancellation or refund request within 30 days, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or contact them at 6100 1800 (Monday to Friday, 8:30am to 5:30pm Singapore time).
Summary and next steps
Cancelling your Hint subscription is a right protected by Singapore law. You have the power to stop charges at any time, provided you give notice before your renewal date. Yafee has walked you through three methods-the web portal, app store, and email-so you can choose the easiest route.
Remember to document everything: save your cancellation confirmation, monitor your bank statement, and escalate to the CCCS if Hint refuses to comply. Singapore's Consumer Protection (Fair Trading) Act gives you strong leverage. Hint cannot make cancellation deliberately difficult, cannot charge you after you cancel, and must refund you if they fail to deliver the service you paid for.
You are not locked into Hint forever. If the app no longer serves your needs, if costs are unsustainable, or if service quality has declined, you have the legal right to walk away. Yafee has helped thousands of consumers cancel subscriptions without stress, recover refunds they were entitled to, and move to services that better match their needs. Follow the steps in this guide, keep your evidence organised, and you will regain control of your spending. Your financial wellbeing is worth protecting.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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