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Frequently asked questions
Cancel Hiatus: The Right Way to Take Control
How to cancel Hiatus and reclaim control of your subscriptions
What Hiatus does and why you might want to cancel
Hiatus is a financial management application designed to help you track, negotiate, and cancel recurring subscriptions and recurring bills. The platform scans your payment history, identifies forgotten services buried in your bank statements, and provides tools to simplify cancellation across multiple platforms. If you've concluded that Hiatus no longer serves your needs, you hold the right to cancel at any time under Singapore law. This guide walks you through the entire cancellation process with precision, ensuring you understand your legal protections and avoid common procedural mistakes.
Common reasons to cancel Hiatus
You may cancel Hiatus for several legitimate reasons. Perhaps you've already negotiated your subscriptions to optimal rates and no longer need the service. Alternatively, you may prefer managing your bills manually without a digital intermediary. Some users also discover that the Premium tier costs exceed the savings it delivers. Others cancel after achieving their initial goal of identifying and eliminating forgotten services. Whatever your reason, cancellation is your right, and Yafee ensures you understand the legal framework protecting that right.
When cancellation makes financial sense
Evaluate whether Hiatus continues to justify its subscription cost. If you've completed the core task of identifying redundant services and negotiated better rates, the application may no longer deliver value. Compare the monthly or annual fee against the savings you continue to generate. Furthermore, if you find the interface cumbersome or prefer a simpler approach to subscription management, cancellation is straightforward and incurs no penalty under Singapore law.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your foundational rights when cancelling digital subscriptions and services, including Hiatus.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act protects your right to cancel digital services without undue penalty, provided you follow the service provider's documented cancellation method. If Hiatus advertises a cancellation option in the app or on its website, the company must honour that request within a reasonable timeframe. Consequently, if Hiatus makes cancellation deliberately difficult or refuses to process your request, you have grounds to escalate the matter.
Additionally, you possess a cooling-off period of 14 days from the date of purchase for new subscriptions. During this window, you may cancel and request a full refund without providing justification. Hiatus must explicitly notify you of this right at the point of purchase. If the company failed to provide this notification, you retain the right to claim your refund even after the 14-day period has elapsed.
If Hiatus continues to charge you after you've submitted a valid cancellation request, or if the company refuses to process your cancellation, you can escalate the matter to the Consumers Association of Singapore (CASE) for free mediation. CASE acts as an independent arbiter between you and the service provider, and their intervention often resolves disputes rapidly.
Your legal position
You are protected under the Consumer Protection (Fair Trading) Act. You can cancel Hiatus at any time by following the app's documented cancellation method. You cannot be charged penalties for cancelling, and you retain the right to escalate to CASE if Hiatus ignores your cancellation request or continues to bill you. Document every cancellation attempt and retain confirmation messages; this evidence is essential if you need to pursue a formal complaint.
How yafee protects your cancellation process
Yafee exists to guide consumers through the cancellation process with legal precision. When you document your cancellation attempt and any refund request using Yafee's framework, you build a clear, timestamped record that holds companies accountable. Yafee helps you understand not just the steps, but the legal basis for each step, ensuring you cancel with confidence and full awareness of your rights. This approach transforms a simple cancellation into a legally documented transaction.
Methods to cancel Hiatus
You have three primary cancellation routes, depending on how you subscribed and which platform suits your situation best.
Cancel directly through the Hiatus app
This is the fastest method if you manage your subscription directly through Hiatus rather than via Apple App Store or Google Play.
- Open the Hiatus app on your device.
- Log in with your credentials if you are not already logged in.
- Navigate to your account settings.
- Look for a profile icon, gear symbol, or "Settings" option, typically located in the top-right corner or bottom navigation menu.
- Select "Manage Subscription" or "Subscription Settings."
- The exact label may vary depending on your app version.
- Tap "Cancel Subscription" and follow the confirmation prompts.
- Hiatus will request confirmation to prevent accidental cancellation.
- Capture a screenshot of your cancellation confirmation.
- Include the date, time, and confirmation number if displayed. This screenshot serves as your legal proof of cancellation.
- Retain this evidence for at least 90 days.
- If any charges appear after cancellation, you will need this proof to dispute them with your bank or escalate to CASE.
Cancel via apple app store
If you subscribed to Hiatus through Apple's App Store, you must cancel through Apple's subscription management system, not through the Hiatus app itself.
- Open the Apple Settings app on your iPhone or iPad.
- Do not open the Hiatus app; navigate directly to your device settings.
- Tap your name at the top of the settings menu.
- You will see your Apple ID profile summary.
- Select "Subscriptions."
- This displays all active subscriptions linked to your Apple ID.
- Locate "Hiatus" in your subscriptions list and tap it.
- If Hiatus does not appear, it may already be cancelled.
- Tap "Cancel Subscription" and confirm your choice.
- Apple may offer retention incentives; ignore these and proceed with cancellation if you are certain.
- Screenshot the cancellation confirmation page.
- Ensure the date and Apple confirmation reference are visible.
Cancel via google play store
If you subscribed via Google Play, manage your cancellation through Google's subscription portal on your Android device or computer.
- Visit the Google Play Store on your Android device or go to play.google.com on a web browser.
- If using a web browser, log in with the Google account linked to your subscription.
- Navigate to your account menu (profile icon in the top-right corner).
- Select "Manage my subscriptions" or "Subscriptions."
- Locate "Hiatus" in your active subscriptions.
- Tap or click on it to open the subscription details.
- Select "Cancel subscription" and follow the confirmation steps.
- Google Play may display retention messaging; proceed with cancellation if you are certain.
- Capture a screenshot showing your cancellation was processed.
- Retain this proof for a minimum of 90 days.
Refunds and billing after cancellation
Understanding Hiatus's refund policy is critical to ensuring you do not pay for services after you cancel.
Refund eligibility under the 14-day cooling-off period
If you purchased a Hiatus subscription within the last 14 days, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act, regardless of whether you have used the service. Submit your refund request directly through the cancellation interface or by contacting Hiatus support. Retain your purchase confirmation email and cancellation proof; these are necessary if Hiatus disputes your refund claim.
Pro-rated refunds after the cooling-off period
Once the 14-day cooling-off period expires, your refund entitlement depends on Hiatus's stated policy. Many subscription services offer pro-rated refunds for the unused portion of your billing cycle. For example, if you paid for a monthly subscription on the 5th and cancelled on the 20th, you may be eligible for a refund covering the remaining 11 days. Check your original purchase email or the Hiatus app settings to confirm the company's refund policy.
Verifying charges have stopped
After you cancel, monitor your bank account or payment method for at least two billing cycles. Verify that no charges from Hiatus appear. If a charge does appear after cancellation, contact your bank immediately and report it as an unauthorized transaction. Simultaneously, gather your cancellation proof and contact Hiatus support. If Hiatus refuses to refund the erroneous charge, escalate to CASE for mediation. Yafee recommends setting a phone reminder 48 hours after cancellation to check your statement, ensuring you catch unauthorized charges early.
Pricing and subscription tiers
Understanding Hiatus's pricing structure helps you assess whether cancellation is financially justified.
| Tier | Cost per month (SGD) | Renewal cycle | Features | Cancellation ease |
|---|---|---|---|---|
| Free | $0 | N/A | Basic subscription tracking, manual cancellation support | N/A (no billing) |
| Premium (monthly) | $9.99 | Monthly | Advanced negotiation tools, concierge support | Moderate |
| Premium (annual) | $79.99 (equivalent $6.67/month) | Annually | Advanced negotiation tools, concierge support, annual discount | Moderate; partial refund for unused months |
| Premium (trial) | Free for 7 days, then $9.99/month | Automatic conversion | Full Premium access during trial | Cancel within 7 days to avoid charge |
If you are on the annual Premium plan and cancel mid-cycle, calculate whether a pro-rated refund justifies the effort. For example, cancelling after 3 months of a 12-month plan may yield a refund of approximately $59.99. In contrast, monthly subscribers incur minimal financial loss by cancelling immediately. Yafee recommends reviewing your purchase plan before initiating cancellation to set realistic refund expectations.
Common mistakes to avoid during cancellation
Cancelling a subscription sounds straightforward, but procedural errors can leave you vulnerable to continued charges and refund disputes.
Mistake 1: assuming the app has no backup billing method
Many users cancel their subscription in the app but leave their payment method on file with Apple or Google. Consequently, when the subscription renews, the platform automatically re-charges your account. Always cancel through the platform where you originally subscribed (Apple, Google, or Hiatus directly). Deleting the Hiatus app does not cancel your subscription and will not stop charges.
Mistake 2: cancelling without capturing proof
If a dispute arises later, Hiatus may claim no cancellation was ever received. Screenshots with visible dates and confirmation codes are your only defence. Capture the entire confirmation screen, including timestamps. Email this screenshot to yourself for added security. Furthermore, save your bank statement showing the final charge; this serves as secondary proof if you need to dispute the matter with your bank or escalate to CASE.
Mistake 3: cancelling right before a renewal date without checking your billing cycle
If you cancel on the 28th of a month but your renewal date is the 1st of the next month, you may still be charged for the full next cycle. Check your subscription details to confirm your exact renewal date before initiating cancellation. If you are close to a renewal, cancelling immediately prevents an unwanted charge. In contrast, if your renewal date is far off, wait until closer to the renewal date to maximize your refund (if applicable).
Mistake 4: not following up on refunds within 30 days
Refunds typically process within 5 to 10 business days, but some take up to 30 days. If you do not see a refund within this window, contact Hiatus support with your cancellation and refund request. Provide them with your screenshot proof and reference number. Yafee advises following up in writing (email or in-app support ticket) so you have a documented record of your request. If Hiatus does not respond within 14 days, escalate to CASE.
What to do after you cancel Hiatus
Cancellation is only the beginning; you must follow through to ensure Hiatus truly stops billing you.
Monitor your billing for 60 days
Check your bank statement, credit card, or payment app 48 hours after cancellation to confirm the cancellation has taken effect. Continue monitoring for at least two complete billing cycles (typically 60 days) to ensure no surprise charges appear. Many unauthorized charges occur weeks after cancellation due to system delays or administrative errors. Yafee recommends setting calendar reminders to check your statement on the 7th, 14th, 30th, and 60th days after cancellation.
Request a confirmation email from Hiatus
Contact Hiatus support and request a written confirmation that your subscription has been cancelled. Include your account email, cancellation date, and your screenshot proof. This email serves as additional documentation if a dispute arises later. Save this email indefinitely, not just during the monitoring period.
Delete the Hiatus app if you no longer need it
Once you confirm cancellation and refund (if applicable), you may delete the app from your device. Deleting the app does not affect your cancellation status, but it removes the temptation to accidentally reactivate your subscription.
Escalation: what to do if Hiatus refuses to cancel or continues billing
If Hiatus ignores your cancellation request, refuses to process your cancellation, or continues billing you after cancellation, Singapore law provides you with formal recourse.
Step 1: document your cancellation attempts
Gather all evidence of your attempts to cancel. This includes screenshots of cancellation requests, confirmation emails, support tickets, and bank statements showing unauthorized charges. Compile this into a single folder or document with dates and descriptions. This documentation package is essential for any formal complaint.
Step 2: contact Hiatus support in writing
Send an email to Hiatus support detailing your cancellation request and any unauthorized charges. Use clear, factual language. State your cancellation date, the dates of any unauthorized charges, and your demand for a refund. Request written confirmation of receipt and a timeframe for resolution. Set a deadline of 14 days for Hiatus to respond and resolve the matter. Yafee emphasizes the importance of communicating in writing; verbal complaints leave no evidence.
Step 3: escalate to CASE if Hiatus does not respond
If Hiatus does not respond within 14 days or refuses to cancel or refund you, file a formal complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation services to resolve disputes between consumers and businesses. Visit the CASE website (case.org.sg) and submit your complaint online. Include all documentation: cancellation screenshots, emails, bank statements, and your correspondence with Hiatus. CASE will contact Hiatus on your behalf and attempt to mediate a resolution. In most cases, CASE involvement prompts rapid compliance from the service provider.
Step 4: dispute the charge with your bank
If CASE mediation does not resolve the matter within 30 days, contact your bank and dispute the unauthorized charges. Provide your bank with the full documentation package, including your cancellation proof and CASE complaint reference number. Your bank can reverse the charges and launch its own investigation into Hiatus's billing practices. Most banks resolve disputes within 30 days, though complex cases may take up to 90 days.
Cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process correctly.
| Action | Completed? | Date | Evidence retained? |
|---|---|---|---|
| Identify your subscription platform (Hiatus app, Apple, or Google) | |||
| Note your renewal date and current billing cycle | |||
| Cancel via the correct platform and capture screenshot confirmation | Yes; store in secure folder | ||
| Check bank statement 48 hours after cancellation | |||
| Request written cancellation confirmation from Hiatus support | Yes; save email permanently | ||
| Monitor for unauthorized charges for 60 days |
Summary and next steps
Cancelling Hiatus is your right under the Consumer Protection (Fair Trading) Act, and you now understand both the legal framework and the procedural steps. Identify your subscription platform, follow the relevant cancellation method, and capture proof of your cancellation. Monitor your bank statement for unauthorized charges, and escalate to CASE if Hiatus refuses to honour your cancellation or continues billing you. The process takes minutes, but the documentation you retain protects you for months afterward.
Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by providing clear legal guidance and procedural precision. Whether you are cancelling because Hiatus no longer delivers value or you simply prefer managing subscriptions independently, this guide ensures you cancel with full awareness of your legal position. Retain your cancellation proof, monitor your billing, and do not hesitate to escalate to CASE if issues arise. Your right to cancel is absolute; enforce it with confidence.