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Cancel Enerjoy: Your Step-by-Step Guide
How to cancel Enerjoy and protect your subscription rights in singapore
What is Enerjoy and why you might cancel
Enerjoy is a mobile-first wellness platform that delivers guided meditation, mindfulness sessions and personalised mental-wellbeing content across iOS, Android and web interfaces. The service is designed to help you manage stress, improve sleep quality and build emotional resilience through structured audio programmes and interactive tools.
You may have subscribed through Enerjoy's website directly, or via the Apple App Store or Google Play depending on your device. If you have decided the service no longer meets your needs or you wish to pause your subscription, Yafee provides clear guidance on every cancellation method available to you in Singapore. Understanding your rights and the correct cancellation procedure prevents unwanted charges and ensures you retain access to your account during the transition.
Common reasons for cancelling Enerjoy
Subscribers typically cancel Enerjoy for several reasons: budget constraints, minimal engagement with content, overlapping wellness subscriptions, or a preference for free meditation alternatives. Whatever your reason, cancelling promptly before your next billing date prevents the subsequent charge and allows you to explore other wellness options that better suit your needs.
Why simply deleting the app is not enough
A critical misconception among Enerjoy users is that deleting the app stops your subscription. It does not. Uninstalling Enerjoy from your device does nothing to halt recurring charges. Your subscription remains active until you formally cancel through your payment method, your device's app store, or directly with Enerjoy via email. Consequently, you must follow the formal cancellation steps outlined by Yafee to avoid surprise charges on your next billing cycle.
Your subscription pricing and billing frequency
Enerjoy offers multiple subscription tiers with different billing cycles. Understanding your plan and billing date is essential before you cancel, as this determines when your cancellation takes effect and whether you remain charged.
| Plan type | Billing frequency | Typical cost | Cancellation deadline |
| Monthly | Every 30 days | SGD $9.99 | Before your next billing date |
| Quarterly | Every 90 days | SGD $24.99 | Before your next billing date |
| Annual | Every 365 days | SGD $79.99 | Before your next billing date |
| Free trial (if applicable) | 14 days then charged | SGD $0 (then paid plan) | Before trial ends to avoid charge |
Your bill date appears on your account dashboard and in your confirmation emails. Yafee recommends cancelling at least 3 working days before this date to allow Enerjoy time to process your request and prevent the charge from going through.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your rights when purchasing digital services like Enerjoy. Understanding these protections empowers you to cancel with confidence and escalate disputes if Enerjoy refuses your reasonable refund request.
What the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), Enerjoy must clearly disclose all subscription costs, billing frequency and cancellation terms before you pay. The service cannot use misleading claims about features, results or availability. If Enerjoy breaches these obligations by hiding cancellation steps or charging without consent, you have grounds to request a refund and lodge a formal complaint with the Consumers Association of Singapore (CASE).
Furthermore, the Act grants you the right to cancel without penalty if Enerjoy materially misrepresents its service. This means if the guided sessions do not work as advertised or features are unavailable, you may demand your money back within reasonable timeframes.
Your right to cancel and refund timelines
Singapore law does not mandate a blanket cooling-off period for digital services after purchase. However, Enerjoy's own terms of service typically specify a 30-day refund window from your initial purchase. Yafee recommends requesting refunds within this window immediately after subscribing if you change your mind. If Enerjoy denies your refund claim unreasonably, escalate to CASE at www.case.org.sg for free mediation and dispute resolution.
Your legal position
You have the right to cancel Enerjoy at any time by providing written notice to the email address specified in the Terms of Use ([email protected]). Enerjoy must process your cancellation within 7 working days and confirm in writing. If they charge you after you have submitted a valid cancellation request, you may dispute the charge with your bank and lodge a complaint with CASE, citing breach of the Consumer Protection (Fair Trading) Act. Yafee advises you to retain all cancellation confirmation emails and payment records as evidence.
How to cancel Enerjoy: method-by-method instructions
Your cancellation path depends on how you purchased your subscription and which payment method you used. Yafee breaks down each method with sequential steps to ensure you avoid missed deadlines and prevent surprise charges.
Cancelling through the Enerjoy website or app account dashboard
If you signed up directly on Enerjoy's website or through the app using a credit card, debit card or local payment method, you can cancel directly through your account dashboard.
- Open the Enerjoy app or visit the Enerjoy website in your web browser.
- On the app, tap the menu icon (three horizontal lines) in the bottom right corner.
- On the website, click your profile icon in the top right corner.
- Select "Account Settings" or "My Account" from the menu.
- If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to the "Subscription" or "Billing" section.
- You will see your active Enerjoy plan listed with your next billing date clearly displayed.
- Tap or click "Cancel Subscription" or "Manage Subscription".
- Enerjoy may display a retention offer or a prompt asking why you are leaving. You may skip this unless you genuinely wish to pause rather than cancel permanently.
- Confirm your cancellation request by tapping "Yes, cancel" or clicking "Confirm cancellation".
- Take a screenshot of the confirmation screen showing your cancellation date and reference number.
- Check your registered email address for a cancellation confirmation email within 24 hours.
- Save this email for your records. If you do not receive confirmation within 24 hours, contact Enerjoy at [email protected] with your reference number.
Cancelling through apple app store (iOS subscriptions)
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Enerjoy app itself.
- On your iPhone or iPad, open the Settings app.
- On iOS 13 and later, tap your name at the top of the screen.
- Tap "Subscriptions".
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Enerjoy" in the list and tap it.
- If Enerjoy appears as a different name (for example, under the developer name), verify it is the correct app by checking the subscription cost.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm your cancellation. Select "Confirm" to proceed.
- Note your cancellation date.
- Your subscription will remain active until the end of your current billing period, then automatically stop renewing.
- Verify the cancellation by returning to Settings > Subscriptions > Enerjoy, which should now show "Cancelled" or an expiry date.
- Retain a screenshot as proof for your records.
Cancelling through google play store (Android subscriptions)
If you subscribed through Google Play on an Android phone or tablet, you must cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" or "Manage subscriptions".
- You will see a list of all active subscriptions.
- Find "Enerjoy" and tap it.
- Verify you have selected the correct app by checking the subscription cost and billing frequency.
- Tap "Cancel subscription".
- Google will present a cancellation reason form. Select the reason that best describes your situation, then tap "Cancel subscription" again.
- Confirm your cancellation.
- Your subscription will remain active until the end of your current billing period, then automatically stop renewing.
- Take a screenshot of the confirmation screen showing your subscription status as "Cancelled".
- Save this screenshot alongside any email confirmations from Google.
Cancelling by email (direct contact method)
If you experience issues cancelling through the app or website, or if you require a formal record of cancellation, you may cancel directly by email. This method provides documented proof of your cancellation request.
- Compose a new email to [email protected].
- Use the email address associated with your Enerjoy account.
- Include the following information in your subject line: "Cancellation Request - [Your Full Name]".
- Example: "Cancellation Request - John Tan"
- In the email body, provide:
- Your full name
- Your registered email address for the Enerjoy account
- Your account reference number (if available from your app or dashboard)
- Your request to cancel immediately, effective immediately
- A statement: "I understand that my subscription will terminate and no further charges will be applied after this request is processed."
- Send the email and retain a copy in your records.
- Save the email you send and note the exact date and time.
- Expect a response within 5 working days.
- Enerjoy must confirm your cancellation in writing via email. If you do not receive confirmation within 5 working days, send a follow-up email referencing your original request date.
- Once confirmed, monitor your next billing date to verify no charge occurs.
- If Enerjoy charges you after this date, dispute the charge immediately with your bank and report the breach to CASE.
What happens after you cancel Enerjoy
After you submit your cancellation request, several important changes occur to your account and billing. Understanding this timeline prevents confusion and ensures you retain access to your data during the transition period.
Your access and grace period
Most subscription services, including Enerjoy, allow you to continue using the service until the end of your current billing period, even after you cancel. For example, if you cancel on the 15th of a month and your billing date is the 30th, you retain full access to guided sessions and features until the 30th. On the 1st of the next month, your access stops and new charges cease.
Yafee recommends downloading or recording any personalised content, progress notes or meditation recordings you wish to keep before your access expires. Enerjoy may not retain this data after your cancellation takes effect.
Refund eligibility and timeline
Your eligibility for a refund depends on when you subscribed and your reason for cancelling. If you cancel within 30 days of initial purchase, Enerjoy typically offers a full refund. If you cancel after 30 days, you are generally not entitled to a refund for the current billing period, unless you can demonstrate that Enerjoy materially breached its service promises (for example, the app was non-functional for a prolonged period).
To request a refund, email [email protected] with your cancellation confirmation and a clear explanation of why you believe you qualify for a refund. Provide dates, screenshots of any technical issues and a reference to Enerjoy's service level commitments. Yafee advises you to submit refund requests within 14 days of the charge you are disputing.
Confirmation and record-keeping
After cancellation, retain all confirmation emails, screenshots and payment records for a minimum of 12 months. These documents are essential if you need to dispute a charge with your bank or lodge a complaint with CASE. Note your cancellation confirmation number, the date you submitted your cancellation request and the date your access will terminate.
Common mistakes when cancelling Enerjoy
Cancelling Enerjoy is straightforward once you follow the correct steps, but several missteps can delay your cancellation or result in unwanted charges. Yafee has identified the most common errors so you can avoid them.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the Enerjoy app from your phone does not cancel your subscription. Your account remains active and charges continue. You must formally cancel through your account settings, the App Store, Google Play or by emailing Enerjoy. Many users discover this error only when an unexpected charge appears on their bank statement.
Mistake 2: cancelling after your billing date has passed
If you cancel on or after your billing date, you will be charged for the next period before your cancellation takes effect. For example, if your billing date is the 20th and you cancel on the 21st, you will likely be charged for another month. Always cancel at least 3 working days before your billing date. Check your account dashboard for the exact date.
Mistake 3: failing to retain cancellation confirmation
If Enerjoy subsequently charges you after you believe you have cancelled, you will need proof of your cancellation request. Screenshots and email confirmations are your only defence. Without these, your bank may decline to reverse the charge and Yafee cannot assist you in resolving the dispute.
Mistake 4: not following up when using the email cancellation method
Email cancellations require Enerjoy to respond within 5 working days. If you do not hear back, sending a follow-up email immediately. Do not assume your cancellation has been processed. Monitor your next billing date closely and contact your bank if a charge appears after you have submitted your cancellation request.
When to escalate your cancellation to CASE
If Enerjoy refuses to cancel your subscription or denies a refund you believe you are entitled to, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE).
Filing a complaint with CASE
Contact CASE at www.case.org.sg or call 6100 0315 if Enerjoy:
- Ignores your cancellation request for more than 7 working days
- Charges you after you have submitted a valid cancellation request
- Refuses to refund you within the stated 30-day refund window without legitimate justification
- Makes false or misleading claims about service features, accessibility or results
- Hides or obscures cancellation terms in their Terms of Use
When you contact CASE, provide all supporting documents: your cancellation email, screenshots of your account settings, confirmation numbers, and your bank statement showing the disputed charge. CASE will investigate your complaint and attempt to mediate between you and Enerjoy. If mediation fails, CASE may escalate the matter further or advise you on small claims court procedures.
Consequently, Yafee strongly recommends documenting every step of your cancellation process. Screenshots, emails and confirmation numbers are your most powerful tools if you need to file a formal complaint.
Pricing comparison and alternatives to Enerjoy
If you are considering cancelling Enerjoy but are unsure whether to switch to an alternative wellness service, Yafee provides this comparison table to help you evaluate your options.
| Service | Monthly cost | Free trial | Cancellation method | Refund policy |
| Enerjoy | SGD $9.99 | 14 days | Email or app dashboard | 30 days from purchase |
| Calm | SGD $14.99 | 7 days | App or App Store/Play Store | 14 days from purchase |
| Headspace | SGD $12.99 | 7 days | App or website account settings | 30 days from purchase |
| Insight Timer | Free (premium: SGD $9.99) | N/A | App store only | 30 days from purchase |
Enerjoy's 30-day refund window and straightforward email cancellation make it a competitive option if the service meets your needs. Nevertheless, if you have decided to cancel, Yafee recommends exploring these alternatives before committing to another subscription.
Checklist for cancelling Enerjoy
Use this checklist to ensure you complete every step of the cancellation process and retain all necessary documentation.
- Note your next Enerjoy billing date (check your account dashboard)
- Cancel at least 3 working days before your billing date
- Choose your cancellation method: app dashboard, App Store, Google Play, or email
- Complete the cancellation steps for your chosen method
- Take a screenshot of the cancellation confirmation screen
- Receive and save the cancellation confirmation email from Enerjoy
- Record the cancellation confirmation number, date and time
- On your billing date, verify that no charge has been applied to your account
- If a charge appears, dispute it immediately with your bank and contact CASE
- Retain all cancellation documents and payment records for 12 months
Cancellation contact address and support details
To cancel Enerjoy formally by email, address your request to the following service email:
Email: [email protected]
In your email, clearly state your full name, registered account email, account reference number (if available) and your request to cancel your subscription effective immediately. Expect a confirmation response within 5 working days. If you do not receive confirmation, send a follow-up email referencing your original cancellation request date.
For billing disputes, payment chargebacks or escalation matters, contact your bank's customer service department directly and reference your Enerjoy cancellation confirmation number. Your bank can reverse charges if Enerjoy has charged you after a valid cancellation request.
Yafee has guided thousands of Singapore consumers through the Enerjoy cancellation process, helping them recover unwanted charges and resolve billing disputes with speed and confidence. By following the clear, sequential steps outlined in this guide and retaining all confirmation documents, you protect your consumer rights under Singapore's Consumer Protection (Fair Trading) Act and ensure your cancellation takes effect on time. If you encounter resistance from Enerjoy or require further assistance, escalate your complaint to CASE at www.case.org.sg. Yafee remains committed to ensuring every consumer has access to plain-language, legally grounded guidance on cancellation, refunds and consumer protection-visit yafee.com for additional support resources and cancellation guides for other services in Singapore.