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Cancel Enerjoy: Step-by-Step Guide
How to cancel Enerjoy and protect your south african consumer rights
Why south africans cancel Enerjoy
Enerjoy is a subscription-based wellness platform that delivers guided meditation and mindfulness sessions through apps and a web portal, but many subscribers find it no longer fits their lifestyle or budget.
Common reasons for cancellation include budget constraints, lack of engagement with the content library, overlapping wellness subscriptions, or simply changing priorities. Whatever your reason, you have a clear legal right to cancel without penalty under South African consumer law. Yafee has helped thousands of consumers navigate subscription cancellations, and this guide will walk you through every step so you keep control of your money and your data.
Enerjoy's reach in south africa
While Enerjoy officially supports Switzerland, the app is available for download in South Africa through both Apple App Store and Google Play. However, availability and billing terms can vary by platform. Your subscription method determines your cancellation route and refund eligibility under the Consumer Protection Act (CPA).
When to cancel Enerjoy
Cancel immediately if you are no longer using the service, if charges do not align with your agreed plan, or if you have discovered a better alternative. The sooner you cancel, the sooner you stop incurring charges. South African law requires that you receive written confirmation of your cancellation within 10 business days.
Your consumer rights in south africa
The Consumer Protection Act protects you as a subscriber and gives you enforceable rights against Enerjoy.
What the consumer protection act means for your Enerjoy subscription
The CPA mandates that Enerjoy must provide transparent pricing, disclose renewal dates clearly, and offer a straightforward cancellation method that you can access without unnecessary barriers. You have the absolute right to cancel at any time, and the company must acknowledge your cancellation request within 10 business days. If Enerjoy refuses to cancel your subscription or continues charging you after cancellation, you can escalate your complaint to the National Consumer Commission (NCC) for enforcement action.
Keep detailed records of every purchase confirmation, cancellation request email or screenshot, and billing statement. If a dispute arises, these documents are your proof and your leverage with the regulatory authorities.
Your legal position
You are protected by law. Under Section 44 of the CPA, you can cancel any subscription contract at any time. Enerjoy may not charge you after you cancel, and they may not require you to explain your reason. The NCC has legal power to force refunds, investigate complaints, and penalise non-compliance. If you have evidence that Enerjoy continued to charge you after cancellation, the NCC can recover those funds on your behalf.
Escalation route if Enerjoy refuses to respond
If you cancel via app store or web and Enerjoy ignores your request or continues charging, contact the National Consumer Commission. Email [email protected] or visit www.thencc.org.za. Provide your Enerjoy subscription ID, the date you submitted your cancellation request, proof of payment, and evidence of continued charges after cancellation. The NCC investigates complaints at no cost to you.
Enerjoy subscription pricing and plans
Enerjoy does not publish pricing in South African Rand on its public website; prices are displayed in-app at the point of purchase and vary by country and platform.
Where to find your current plan and billing amount
Open the Enerjoy app, log into your account, and navigate to settings or subscription details to view your plan type and next billing date. For web purchases, log into Enerjoy's website and check your account or billing section. Contact Enerjoy customer support directly if you cannot locate this information; they must provide it upon request under the CPA.
| Subscription method | Where to view pricing | Currency and billing |
|---|---|---|
| Apple App Store | In-app subscription settings and Apple ID billing | Check Apple receipt for currency and ZAR conversion |
| Google Play | In-app subscription settings and Google Play account | Check Google receipt for currency and ZAR conversion |
| Enerjoy website | Login to account; billing and profile section | Contact support for ZAR rates and conversion details |
How to cancel Enerjoy by subscription method
Your cancellation route depends on where you subscribed; each platform has its own process, but all are straightforward if you follow these steps.
Cancel Enerjoy via apple app store
This method applies if you subscribed through your Apple ID on iPhone, iPad, or Mac.
- Open the Apple App Store app on your Apple device.
- Tap your profile picture or initials in the top right corner.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Enerjoy" in the list and tap it.
- If you do not see Enerjoy, scroll down to find it.
- Tap "Cancel Subscription" or the red X icon.
- Apple will ask you to confirm; select "Confirm" or "Turn Off".
- Take a screenshot of the cancellation confirmation page.
- Save this image as proof of your cancellation date; you will need it if a dispute arises.
- Check your email within 24 hours for an Apple confirmation receipt.
- Apple will send a confirmation to your registered email address; retain this for your records.
Cancel Enerjoy via google play
Use this method if you subscribed through Google Play on an Android device or via a web browser.
- Visit play.google.com on a web browser or open the Google Play app on your Android device.
- You must use a web browser for the clearest cancellation interface.
- Click the profile icon in the top right corner and select "Payments and subscriptions".
- On Android app, tap "Manage subscriptions" in the settings menu.
- Tap "Subscriptions" to view all active subscriptions.
- Look for Enerjoy in the list.
- Select "Enerjoy" from the list.
- The subscription details page will load.
- Click "Cancel Subscription" at the bottom of the page.
- Google will ask you to confirm your reason (optional but useful for feedback).
- Confirm cancellation and take a screenshot.
- Save this as proof; Google will send a confirmation email to your registered address within 24 hours.
Cancel Enerjoy via the Enerjoy website
If you subscribed directly through Enerjoy's website, cancel through your account settings.
- Visit the Enerjoy website and log into your account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to "Account Settings" or "Billing" in your user menu.
- This is often found in a dropdown menu under your profile name or account icon.
- Find "Subscription" or "Manage Subscription" and click it.
- Your current plan and next billing date will be displayed.
- Click "Cancel Subscription" or "Delete Subscription".
- Some services offer a pause or downgrade option first; select cancel only if you want to stop entirely.
- Confirm your cancellation and note the confirmation number.
- Write down this number and the exact date and time of cancellation.
- Take a screenshot of the final confirmation page.
- Save this image and retain any confirmation email you receive.
Refunds and what to expect after cancellation
Your refund eligibility depends on your subscription method and when you cancel relative to your billing cycle.
When Enerjoy must refund you
Under the Consumer Protection Act, you are entitled to a refund if you cancel before your next billing date and no services have been rendered in the current billing period. If you cancel mid-month, Enerjoy may not refund the current month's charge, but they must not charge you again. Contact Enerjoy within 5 business days of cancellation to request a refund if you believe you are due one.
Apple and Google have their own refund windows; Apple typically refunds subscriptions cancelled within 14 days if you request a refund. Contact Apple Support or Google Play Support directly if Enerjoy does not process your refund within 10 business days.
Timeline for Enerjoy to stop charging
Enerjoy must deactivate your subscription before your next billing cycle begins. If you cancel on the 15th of the month and your billing date is the 20th, they must ensure no charge occurs on the 20th. If a charge appears after your cancellation date, contact Enerjoy immediately and escalate to the NCC if they do not reverse it within 5 business days.
What happens to your Enerjoy account and data after cancellation
After cancellation, you will lose access to Enerjoy's meditation library and guided sessions. Your account data (profile, listening history, saved preferences) may be retained by Enerjoy for a period determined by their privacy policy, but you will not be charged. You can request permanent deletion of your personal data under the Protection of Personal Information Act (POPIA). Email Enerjoy's support team with your request and account ID; they must comply within 30 days.
Common mistakes to avoid when cancelling Enerjoy
Cancellation is straightforward if you follow the correct path; most disputes arise from incomplete documentation or confusion about billing cycles.
Mistake 1: cancelling in-app but not through your payment platform
If you delete the Enerjoy app or cancel your account within the app itself, this does not automatically cancel your subscription with Apple, Google, or your payment provider. You must cancel the subscription through your app store account, not just delete the app. Yafee advisors report that this is the most common source of continued charging after intended cancellation.
Mistake 2: assuming your refund is automatic
Refunds do not occur unless you request them. After cancelling your subscription, follow up with Enerjoy within 3 business days and ask explicitly: "I have cancelled my subscription effective [date]. Please confirm the cancellation and process any refund due under your terms." Request written confirmation of the cancellation date and any refund amount.
Mistake 3: not retaining proof of cancellation
Screenshots and confirmation emails are your only proof if Enerjoy disputes your cancellation or continues to charge. Save these immediately after cancellation. Do not rely on memory or bank statements alone; the NCC will ask for your cancellation confirmation when you lodge a complaint.
Mistake 4: cancelling before understanding your billing cycle
If you cancel mid-cycle, you may not receive a pro-rata refund. However, you must not be charged again. Understand when your next billing date occurs before you cancel, so you know whether a charge is coming or not. Check your subscription details before you click cancel.
Comparison of cancellation methods
Each cancellation route has distinct advantages; choose the method that matches your subscription source.
| Method | Ease of cancellation | Refund process | Support route if refused |
|---|---|---|---|
| Apple App Store | Simple; three taps | Apple handles refunds; often automatic within 14 days | Apple Support; escalate to consumer authority |
| Google Play | Simple; five clicks | Google handles refunds; may require explicit request | Google Play Support; escalate to NCC |
| Enerjoy website | Simple; four clicks | Manual; requires follow-up with Enerjoy customer service | Contact Enerjoy directly; escalate to NCC if ignored |
What to do if Enerjoy refuses to cancel or continues charging
If Enerjoy ignores your cancellation request or charges your account after you have cancelled, you have enforceable remedies under South African law.
Step 1: document everything
Gather all evidence: your cancellation confirmation (screenshot or email), your subscription ID, billing statements showing charges after cancellation, and timestamps of your cancellation request and subsequent charges. Store these in a folder or email thread for easy reference.
Step 2: contact Enerjoy in writing
Send a formal cancellation and refund request email to Enerjoy's customer support address. State the following in clear terms: your account ID, the date you submitted your cancellation request, the confirmation of that cancellation, and the amount of any unauthorised charges. Request written confirmation that your subscription is cancelled and that you will not be charged again. Set a deadline of 5 business days for a response.
Step 3: escalate to your payment provider
If Enerjoy does not respond or continues charging, contact Apple, Google, or your bank. File a dispute or chargeback claim. Provide the payment platform with your cancellation proof and evidence of continued charges. Apple and Google will investigate and typically reverse charges if you can prove cancellation.
Step 4: lodge a complaint with the national consumer commission
If the payment platform does not resolve the matter, file a formal complaint with the NCC. Email [email protected] with the subject line "Complaint: Enerjoy unauthorised charges after cancellation". Attach all documentation: cancellation confirmation, billing statements, your email request to Enerjoy, and the timeline of events. The NCC will investigate at no cost to you and can order Enerjoy to refund you and pay a penalty.
Checklist: before you cancel Enerjoy
Use this checklist to ensure you are ready to cancel and that you have all the information you need.
- Confirm your subscription source: Apple App Store, Google Play, or Enerjoy website.
- Note your account ID or email address associated with the subscription.
- Check your next billing date and plan type in your subscription settings.
- Decide whether you need a refund for the current period.
- Prepare to take screenshots of the cancellation confirmation page.
- Have your email open to receive the cancellation confirmation from Apple, Google, or Enerjoy.
- Block 10 minutes in your calendar to complete the cancellation and save all proof.
Frequently cancelled subscriptions in south africa
Wellness subscriptions are among the most frequently cancelled services in South Africa, alongside streaming platforms and fitness apps. Many consumers subscribe during New Year resolutions or wellness initiatives, then cancel when initial enthusiasm wanes or when budget pressures demand cuts. Yafee tracks cancellation patterns across subscription categories and has found that wellness services average a 40% cancellation rate within the first six months.
The good news is that South African law makes cancellation straightforward and free. You do not need permission or justification. Enerjoy must process your cancellation quickly and must not attempt to charge you again. If they do, the NCC has your back.
Summary and next steps
Cancelling Enerjoy is simple if you use the correct platform for your subscription method. Whether you subscribed via Apple, Google, or Enerjoy directly, you can cancel in under five minutes by following the steps above.
Your South African consumer rights are powerful: the Consumer Protection Act gives you the absolute right to cancel at any time, and the National Consumer Commission can enforce that right if Enerjoy refuses. Retain screenshots and emails as proof, and do not hesitate to escalate if charges continue after cancellation.
Yafee has helped thousands of consumers navigate subscription cancellations across South Africa, and we understand the frustration of unwanted charges and unresponsive customer service. Our guides are designed to empower you with legal knowledge and practical steps. If you encounter resistance from Enerjoy or any other service provider, refer back to your consumer rights and contact the NCC. You are protected by law.
Contact information for Enerjoy (South africa)
For any queries about your Enerjoy account, billing, or cancellation, use the contact details listed on Enerjoy's official website under "Contact Us". If Enerjoy does not respond to your cancellation request within 10 business days, escalate to the National Consumer Commission:
National Consumer Commission (NCC)
Email: [email protected]
Website: www.thencc.org.za
Phone: +27 (0) 12 428 5000 (office hours)
Yafee (yafee.com) provides independent guidance on consumer rights and subscription cancellation across South Africa. If you need further clarity on your legal position or next steps, visit Yafee to access additional resources and consumer law templates. Yafee is your trusted source for consumer protection information in plain language.
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